Manage Ticktick

How to cancel TickTick and reclaim your productivity

What TickTick is and why you might want to cancel

TickTick is a task management and calendar application designed to help you organize your daily workload across multiple devices. The service offers a free tier with basic task creation and reminders, plus a Premium subscription that unlocks advanced features like extended task lists, calendar integrations, custom reminders, file attachments, and productivity analytics.

You may be considering cancellation for several reasons: you've found a simpler tool that works better for your workflow, your subscription no longer aligns with your actual usage patterns, or you want to reduce your monthly digital subscriptions. Whatever your reason, Stopee is here to guide you through the process so you understand your rights, avoid unexpected charges, and recover any refunds you're entitled to. We've helped thousands of Canadians navigate subscription cancellations with confidence, and TickTick cancellation is no exception.

When cancellation makes sense

You should consider cancelling if you've stopped using TickTick's Premium features, you prefer a free alternative that meets your needs, or the monthly cost no longer justifies the value. Premium features like advanced reminders and calendar views are excellent for power users, but if you find yourself only checking off basic tasks occasionally, the free version or a cheaper competitor might serve you better.

Stopee's role in helping you cancel

At Stopee, we understand that cancelling a subscription should be straightforward. Yet many services use confusing interfaces, buried settings, and delayed confirmation emails to make the process frustrating. That's why we've created step-by-step guides like this one: to give you clarity, save your time, and empower you to cancel without stress or surprise charges.

TickTick pricing and plans in canada

Before you decide to cancel, here's what you're currently paying and what features you'd lose.

If you're on the annual plan and cancel within 14 days of purchase, you're entitled to a refund under Canadian consumer protection. Let's walk through how to do this strategically.

Your consumer rights when cancelling in canada

Canadian consumer protection law gives you important rights when you cancel digital subscriptions, and understanding them puts you in a strong negotiating position.

The 14-day cooling-off period in canada

Under Canadian consumer protection frameworks-which vary slightly by province-you have a statutory 14-day cooling-off period for many digital purchases. This means if you subscribed to TickTick Premium within the last 14 days and cancel within that window, you have a legal right to request a full refund. TickTick's published refund policy explicitly honours this 14-day window for web-based purchases (direct payment or PayPal).

If TickTick or the payment platform (PayPal, Google Play, Apple App Store) refuses your refund claim after 14 days, you can escalate to your provincial consumer protection authority. In Ontario, that's the Ministry of Attorney General; in British Columbia, the Office of the Consumers' Advocate. Stopee recommends keeping all transaction receipts and cancellation confirmations as evidence.

Platform-specific refund policies

If you purchased through Google Play or Apple App Store, refunds fall under their respective policies, not TickTick's alone. Google Play typically allows refunds up to 14 days after purchase if you haven't used the subscription heavily. Apple processes refunds on a case-by-case basis and does not guarantee a statutory cooling-off period for app subscriptions-though they often honour requests if you contact support within 60 days of purchase.

How to cancel TickTick on every platform

Cancellation steps depend on where you bought your subscription and what device you're using. Follow the platform-specific instructions below, and Stopee strongly recommends you keep a screenshot or confirmation email after each step.

Cancel TickTick on the web (direct purchase or PayPal)

This method applies if you subscribed directly on TickTick's website using a credit card, debit card, or PayPal.

1. Open TickTick in your web browser and log into your account with your email and password.
2. Click your profile avatar (usually in the top right corner) and select "Settings" or "Account."
3. Navigate to "Subscription" or "Billing" and look for your current plan details.
4. Select "Cancel subscription" or "Manage subscription" and confirm your cancellation.
   • Pro tip: Before confirming, check whether TickTick offers a pause option (temporary hold) instead of permanent cancellation-this can be useful if you think you'll return.
5. If you used PayPal to pay, also log into your PayPal account separately and navigate to "Wallet" → "Automatic Payments" → find TickTick and click "Cancel."
   • Why this matters: Cancelling only within TickTick may not stop PayPal from charging you. You must cancel the recurring payment in PayPal itself.
6. Save your cancellation confirmation email and screenshot of the cancellation message from both TickTick and PayPal (if applicable).
7. If you're entitled to a refund (purchased within 14 days), open TickTick's app or website, tap "Feedback," and submit a refund request with your order number and reason. Stopee recommends being specific: "I purchased Premium on [date], wish to cancel within the 14-day cooling-off period, and request a full refund."

Cancel TickTick on iOS (Apple app store)

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel within Apple's settings-not within the TickTick app itself.

1. Open the TickTick app and tap your profile avatar in the top-left or top-right corner (depending on your TickTick version).
2. Tap "My Premium" or "Subscription" to see your current plan.
3. Tap "Manage subscription" (this opens your Apple ID subscription settings).
   • Alternative path: If "Manage subscription" doesn't appear, open your device Settings → [Your Name] → Subscriptions → find TickTick → tap it.
4. Select "Cancel subscription" and confirm your choice.
5. Read Apple's cancellation screen carefully: it will tell you your access end date (usually the end of the current billing period).
6. Take a screenshot of the cancellation confirmation showing the end date.
7. Warning: Apple requires you to cancel at least 24 hours before your next renewal date to avoid being charged. If you're within 24 hours of renewal, contact Apple Support immediately to request a courtesy refund.
8. If you purchased within the last 60 days and want a refund, visit reportaproblem.apple.com, log in with your Apple ID, find the TickTick charge, and select "Request a refund." Apple will review your request, usually within 48 hours.

Cancel TickTick on android (Google play store)

Android subscriptions are managed through your Google account and the Play Store, not within the TickTick app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner and select "Manage my subscriptions."
3. Find "TickTick" in your active subscriptions list and tap it.
4. Tap "Cancel subscription" and follow the on-screen prompts.
   • Pro tip: Google may offer you a discount or pause option before final cancellation-review these offers if you're unsure about cancelling permanently.
5. Confirm your cancellation. Google will send you an email confirmation with an end date for your Premium access.
6. Save this email and take a screenshot for your records.
7. If you're requesting a refund (within roughly 14 days of purchase), open Play Store → Account → Subscriptions → TickTick → scroll down and tap "Report a problem." Describe your reason and request a refund. Google typically processes refund requests within a few business days, and funds return to your original payment method or Google Play balance.

Cancel via registered mail (optional but recommended for proof)

For maximum protection and documented proof of cancellation, Stopee recommends sending a written cancellation notice by registered mail with delivery confirmation (also called "raccomandata A/R" in international terms).

1. Write a brief cancellation letter that includes your TickTick account email, full name, current subscription plan, and the date you want the cancellation to take effect.
2. Address the letter to TickTick's official support address (contact TickTick Support via the app or website to confirm their current mailing address).
3. Send the letter by Canada Post Registered Mail with Return Receipt. This service costs around $15-$20 and provides proof that TickTick received your cancellation notice.
4. Keep the receipt, tracking number, and return receipt card. This becomes powerful evidence if TickTick claims they never received your cancellation.
5. Why this matters: Registered mail creates a legal paper trail. If TickTick charges you after receiving your registered cancellation letter, you can show this proof to your credit card company or provincial consumer authority to dispute the charge.

What happens after you cancel TickTick

It's normal to feel uncertain about what comes next-cancelling a subscription you've relied on can feel like a step backwards. Here's exactly what to expect after you hit that cancel button.

Your access after cancellation

Once you cancel, TickTick will allow you to keep using Premium features until the end of your current billing period. So if you cancel mid-month, you'll retain access to advanced reminders, attachments, and calendar views until the last day of that month. Your free account will activate automatically on renewal day.

All your existing tasks, lists, and data remain stored on TickTick's servers. You won't lose your task history, notes, or completed items. However, some features may become unavailable: for example, if you've created more than the free tier's task limit, you won't be able to add new tasks once your Premium period ends-but your existing tasks stay visible and accessible.

Exporting your data before cancellation

If you want to move your TickTick data to another app, export everything before your Premium period expires. Open TickTick Settings → Data Import/Export and download your task list as a CSV or JSON file. You can then import this file into tools like Microsoft To Do, Todoist, or Notion. Stopee recommends doing this while your Premium access is still active, as exports are sometimes easier with Premium features enabled.

Deleting your TickTick account entirely

If you want to remove your account completely (not just cancel your subscription), navigate to Settings → Account → Delete Account. TickTick will warn you that this action is irreversible and will delete all your data. Only proceed if you've already exported everything you want to keep.

Refunds and how to claim yours

You deserve a refund if TickTick charged you unfairly or if you cancelled within your legal cooling-off period. Here's how to claim it.

Your 14-day refund window

TickTick honors a 14-day refund policy for web-based purchases (direct payment and PayPal). If you purchased your Premium subscription within the last 14 days and want to cancel, you're entitled to a full refund. Act fast: every day past day 14 reduces your chances of automatic approval.

How to request your refund

1. Log into TickTick and open the app menu or Settings.
2. Select "Send Feedback" or "Contact Support."
3. Clearly state your request: "I purchased TickTick Premium on [date] and am requesting a full refund under the 14-day cooling-off period. My order number is [order #]. Please process this refund to my original payment method."
4. Include your order confirmation email or screenshot showing your purchase date and amount.
5. Submit your request and note the ticket number TickTick provides.
6. TickTick typically responds within 2-5 business days. If they approve, the refund takes 3-7 business days to appear in your account (PayPal refunds may take slightly longer).

Refunds from google play and apple app store

If you bought through Google Play, visit Play Store → Account → Subscriptions → TickTick → "Report a problem" and request a refund. Google's automated system usually processes refunds within 2-3 business days if you're within the 14-day window.

For Apple App Store refunds, visit reportaproblem.apple.com, find your TickTick charge, and request a refund. Apple reviews manually and may take 48 hours or longer, but they often grant refunds within 60 days of purchase if you explain your reason clearly.

If your refund is denied

If TickTick, Google, or Apple refuses your refund and you believe the denial is unfair, escalate to your provincial consumer protection authority. Stopee recommends gathering all your evidence: purchase receipts, cancellation confirmations, screenshots of your attempt to cancel, and correspondence with customer support. In Ontario, contact the Ministry of Attorney General Consumer Protection Office; in BC, contact Consumer Protection BC; in other provinces, search "[your province] consumer protection office."

Common mistakes to avoid when cancelling TickTick

Many people cancel their subscription only to be surprised by another charge weeks later. These pitfalls are preventable, and Stopee has compiled the most common ones so you can sidestep them.

Mistake 1: cancelling in the TickTick app but not on the payment platform

If you paid via PayPal, Google Play, or Apple, cancelling within TickTick doesn't automatically stop the payment source from charging you. You must also cancel the recurring payment on PayPal, Google, or Apple's side. Many users forget this step and get charged again.

How to avoid it: After cancelling in TickTick, immediately log into your payment platform and verify the subscription is cancelled there too.

Mistake 2: cancelling fewer than 24 hours before renewal (Apple users)

Apple's system charges you if you cancel within 24 hours of your renewal date. If you realize too late, contact Apple Support or visit reportaproblem.apple.com and request a courtesy refund-they often grant these if you act quickly.

Mistake 3: not keeping cancellation proof

If TickTick or your payment platform later claims you never cancelled, you'll have no evidence. Save every confirmation email, screenshot, and transaction record.

Mistake 4: assuming you've cancelled when you've only paused

Some platforms offer a "pause" feature instead of cancellation. Pausing temporarily stops charges but reactivates your subscription later. If you intended to cancel permanently, make sure you selected full cancellation, not pause.

Mistake 5: missing the 14-day refund window

After 14 days, refunds become discretionary. File your refund request as soon as possible, ideally within the first week of purchase.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself fully. Stopee recommends printing or screenshotting this for your records.

Alternative task management tools to replace TickTick

Now that you're cancelling TickTick, you may be looking for a simpler or cheaper alternative. Here's how TickTick compares to common competitors on features and price.

If you're cancelling TickTick because it feels too expensive, Google Tasks or Apple Reminders offer everything you need at no cost. If you want more power without paying, Notion is highly flexible. Stopee has helped thousands of Canadians make this exact transition successfully.

Why stopee helps you cancel with confidence

Cancelling a subscription should not require detective work, and you should never feel trapped by confusing interfaces or hidden renewal traps. Stopee exists to demystify the subscription cancellation process-whether you're cancelling TickTick, streaming services, fitness apps, or anything else.

We believe every consumer deserves clear information about their rights, especially the 14-day cooling-off period that protects you in Canada. We've researched TickTick's cancellation policies, tested the steps ourselves, and compiled them here so you can cancel quickly and recover any refunds you're entitled to. Stopee has helped thousands of consumers navigate similar situations, and we're here to support you every step of the way.

If you encounter resistance from TickTick or your payment platform, Stopee recommends revisiting this guide and using our escalation information to contact your provincial consumer protection authority. You have rights, and Stopee is here to make sure you know how to exercise them.

Contact information for TickTick support

Before sending a registered mail cancellation letter, verify TickTick's current mailing address by contacting their support team directly.

How to reach TickTick support

1. Open the TickTick app or visit TickTick's website (ticktick.com).
2. Tap your profile avatar and select "Send Feedback" or "Help."
3. Submit your inquiry with your account email and a clear description of your issue. TickTick support typically responds within 2-5 business days.
4. Keep your support ticket number for reference.

For escalations related to refunds or billing disputes, Stopee recommends contacting your provincial consumer protection office or your credit card company's disputes department. These organizations have leverage that consumer support teams do not, and they can investigate charges that feel unfair or unauthorized.

Cancelling TickTick doesn't have to be stressful. With this guide in hand, you now understand your rights under Canadian consumer law, you know exactly which buttons to click on every platform, and you know how to protect yourself with proof of cancellation. Stopee is proud to empower consumers like you to take control of your subscriptions and your money.