Manage Vidyard

How to cancel vidyard: your complete canadian guide to stopping your subscription

What vidyard is and why you might want to cancel

Vidyard is a cloud-based video platform built for sales, marketing and customer-facing teams who need to create, host, share and track personalized video content. The service combines screen and webcam recording with video hosting and engagement analytics, allowing you to measure how prospects and customers interact with your videos.

Vidyard offers a free tier with basic functionality, plus paid plans (Starter, Team, Business and Enterprise) that unlock advanced analytics, higher-quality hosting, team collaboration tools and deeper personalization features. The platform has earned a solid 4.5/5 rating from Canadian users.

If you've found that Vidyard no longer fits your workflow, your team has downsized, or you've switched to a competing platform, cancelling your subscription is straightforward-but you'll want to understand your options first. At Stopee, we've helped thousands of Canadian consumers navigate subscription cancellations, and we know the details matter when it comes to protecting your data and money.

When cancellation makes sense

You might be ready to cancel if you're no longer using video as a core part of your sales or marketing strategy, if you've found a platform that better suits your team's workflow, or if budget constraints are forcing you to trim expenses. Whatever your reason, understanding what happens to your videos, your account and your money after you cancel will help you make the decision with confidence.

The cancellation landscape for vidyard users

Because Vidyard operates as a subscription service with multiple payment pathways (direct billing, Apple App Store, Google Play), your cancellation method depends on where you signed up. Each pathway has slightly different rules around timing, feature access and refund eligibility. Stopee recommends reviewing your billing method before you initiate cancellation so you know exactly which steps to follow.

Your consumer rights in canada

Canadian consumer protection laws give you statutory rights that override many subscription contract terms, and these rights vary by province.

Federal and provincial protections

Under the Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act, Quebec's Consumer Protection Act, and British Columbia's Business Practices and Consumer Protection Act), you have the right to cancel within a statutory cooling-off period-typically 14 days from purchase-regardless of what Vidyard's terms say. This applies to distance purchases (online subscriptions) in most provinces.

If Vidyard billed you without clear disclosure of cancellation terms, charged you for services you didn't receive, or made misleading claims about what you could cancel or refund, you may have grounds to dispute the charge through your provincial consumer protection office or the Competition Bureau.

Stopee advises keeping copies of all billing emails, screenshots of your account settings and proof of your cancellation request. These documents become critical evidence if you need to escalate a dispute with your bank, credit card company or provincial regulator.

Escalation points if vidyard refuses to cancel

If Vidyard doesn't honour your cancellation request or denies a refund you believe you're entitled to under provincial law, you can file a complaint with your province's consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in Quebec, the Office de la protection du consommateur; in British Columbia, the Consumer Protection BC office. These agencies can investigate and, in some cases, compel refunds.

How to cancel vidyard step by step

Your cancellation process depends on whether you pay Vidyard directly or through an app store; follow the method that matches your billing source.

Cancel vidyard paid subscriptions (direct billing)

If you signed up at vidyard.com and pay Vidyard directly, use the web portal to cancel in minutes.

1. Sign in to your Vidyard account at vidyard.com with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page and reset via your email.
2. Navigate to Workspace Management (usually in your account dropdown menu in the top right).
   • This may also appear as "Settings" or "Admin" depending on your account tier.
3. Select Billing or Subscription Management.
   • You'll see your current plan, billing cycle and payment method.
4. Find the "Manage billing details," "Change plan" or "Cancel plan" button.
   • The exact label varies, but look for any option that lets you modify or cancel your subscription.
5. Click Cancel Plan and follow the prompts to confirm.
   • Vidyard may offer a discount or pause option to try to retain you; decline if you're certain you want to cancel.
   • You may be asked to provide a reason for cancellation (optional feedback).
6. Confirm your cancellation by clicking the final submit button or replying to the confirmation email.
   • Pro tip: screenshot your confirmation page immediately and save your confirmation email. You'll need this as proof if billing issues arise.

What happens next: Your paid features continue until the end of your current billing cycle. After that date, your account reverts to Vidyard's free plan automatically. You retain access to your video library, but advanced features (team seats, custom analytics, higher-quality hosting) are disabled.

Cancel subscriptions purchased through apple app store

If you subscribed to Vidyard through Apple (on iPhone, iPad or Mac), you must cancel through Apple's App Store, not through Vidyard's website.

1. Open Settings on your Apple device (iPhone, iPad or Mac).
   • On a Mac, use System Settings or System Preferences depending on your OS version.
2. Tap or click your name at the top of the menu.
   • On some devices, this appears as "Apple ID."
3. Select Subscriptions.
   • You'll see a list of all active and recently cancelled subscriptions.
4. Find Vidyard in the list and tap or click it.
   • If Vidyard doesn't appear, scroll down or search for it.
5. Tap or click Cancel Subscription.
   • Apple may offer a retention option or discount; decline if you're certain.
6. Confirm by tapping or clicking the final confirmation button.
   • Pro tip: Apple sends a confirmation email to your registered Apple ID email address. Save this email as proof of cancellation.

Warning: Cancelling through Apple does not automatically cancel your Vidyard account; it only stops Apple billing. You may still need to delete your Vidyard account separately if you want your data removed entirely (see "After cancellation" below).

Cancel subscriptions purchased through google play

If you subscribed to Vidyard through Google Play (Android), cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a web browser).
   • Web is often easier for managing subscriptions; we recommend using a desktop or laptop.
2. Tap or click your profile icon in the top right corner.
   • On web, this appears as a circle with your initial or profile photo.
3. Select Payments and subscriptions.
   • On web, navigate to your account settings and find the subscriptions section.
4. Tap or click Subscriptions.
   • You'll see a full list of your active subscriptions.
5. Tap or click Vidyard.
   • Scroll if needed to find it in alphabetical order.
6. Tap or click Cancel subscription and confirm.
   • Google Play will confirm the cancellation date (usually immediate or at the next billing cycle).

Pro tip: Google Play sends a confirmation email to your registered Google account email address. Forward this to yourself or print it as backup proof.

Vidyard pricing and plans in canada

Understanding Vidyard's plan structure helps you evaluate whether the cost justifies the features you're actually using.

Vidyard bills higher-tier plans in USD, which means your CAD cost fluctuates with exchange rates. If you're on an annual plan, request your pricing in CAD before committing to renewal.

What happens after you cancel vidyard

Cancellation can feel abrupt if you're not prepared for what changes immediately and what you lose over time.

Your account and video access after cancellation

When you cancel a paid Vidyard subscription, your account transitions to the free tier at the end of your current billing cycle. This means you retain access to your video library-your uploaded videos remain stored and accessible under your account-but paid features are disabled.

Specifically, you lose access to team seats, advanced analytics dashboards, custom branding options, higher video quality tiers and integration options that were part of your paid plan. Your video recordings and account data remain linked to your Vidyard account indefinitely unless you request deletion.

Account deletion: how to remove your data entirely

If you want Vidyard to delete your account and all associated videos, you'll need to submit a formal deletion request. The free tier persists by default, so cancelling your subscription does not automatically erase your data.

Contact Vidyard support directly and request account deletion. Provide your account email address and subscription ID. Vidyard typically acknowledges deletion requests within 2-3 business days and completes deletion within 30 days. Keep your confirmation email as proof of your deletion request in case issues arise.

Pro tip: Before deletion, export or download any videos you want to keep. Once deleted, recovery is difficult or impossible.

Refunds and billing disputes

Vidyard's standard refund policy states that subscription fees are non-refundable and non-cancellable except as required by law or as specified in a custom agreement with your organization.

When you might qualify for a refund

You may be entitled to a refund in these situations:

• You cancelled within your province's statutory cooling-off period (typically 14 days from purchase for distance sales).
• You were billed without clear consent or disclosure of subscription terms.
• You cancelled but were charged again after your cancellation date (billing error).
• Vidyard failed to deliver the services you paid for (service failure).
• You subscribed through Apple or Google, both of which have more generous refund windows (up to 14 days for Apple, up to 3 months for Google Play).

Pro tip: If you subscribed through Apple App Store or Google Play, you may have a longer refund window than Vidyard offers directly. Contact the app store first; their refund policies often supersede Vidyard's terms.

How to dispute a charge and request a refund

If you believe you're entitled to a refund, follow this sequence:

1. Contact Vidyard support directly (email or chat) with your account details and reason for the refund request.
   • Reference your provincial consumer protection law if applicable (e.g., "under Ontario's Consumer Protection Act, I am entitled to cancel within 14 days").
   • Keep a copy of your email and any response.
2. If Vidyard denies your request in writing, contact your credit card company or bank and file a chargeback or dispute.
   • Provide your bank with all documentation: billing confirmation, cancellation request, Vidyard's denial email and proof of the transaction.
3. If the chargeback is unsuccessful, escalate to your provincial consumer protection office or the Competition Bureau.
   • Many provinces accept online complaints and investigate at no cost to you.

Stopee recommends gathering all documentation (billing emails, screenshots of your account settings, cancellation confirmations) before you contact Vidyard. The stronger your paper trail, the better your chance of success.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels straightforward until it isn't-one missed step or misunderstanding can leave you charged or locked out of your data when you least expect it.

Mistake 1: cancelling through the wrong channel

The most common error is cancelling through your bank or credit card instead of cancelling the subscription itself. This stops the charge temporarily but doesn't actually cancel your Vidyard account. Vidyard flags the payment as failed and may eventually suspend or delete your account. The safest approach: always cancel directly through the service (Vidyard website or app store) and then verify the cancellation through your account settings 2-3 days later.

Mistake 2: not taking a screenshot of the confirmation

Confirmation emails can be delayed or land in spam. If billing disputes arise weeks later, you'll struggle to prove you cancelled on time. Take a screenshot of your final confirmation page immediately and save it to your computer or cloud storage.

Mistake 3: assuming your videos will be automatically deleted

Vidyard retains your video library indefinitely unless you explicitly request account deletion. If data privacy is important to you, proactively contact support and request deletion rather than hoping it happens on its own.

Mistake 4: cancelling an annual plan without checking the refund window

If you're mid-way through an annual billing cycle, Vidyard will not refund the unused portion unless you fall within a statutory cooling-off period. Check your local consumer protection law before cancelling. Stopee recommends reviewing your cancellation options 2-3 weeks before you genuinely need to leave, so you can align your cancellation with a natural billing date if possible.

Documentation checklist for cancellation and disputes

Keep these documents organized in one folder (digital or physical) before and after you cancel.

• Original subscription confirmation email with plan details and billing cycle.
• All billing and charge emails from Vidyard or your app store.
• Screenshots of your account settings page showing your current plan and billing status.
• Screenshot of your cancellation confirmation page (taken at the moment of cancellation).
• Cancellation confirmation email from Vidyard or the app store.
• Any email correspondence with Vidyard support about your cancellation or refund request.
• Proof of any post-cancellation charges (billing statements from your bank or credit card).
• Any written denial of a refund from Vidyard.
• Complaint reference numbers if you escalate to your bank, credit card company, or provincial regulator.

These documents form your legal evidence in any dispute. The more complete your file, the easier it is for your bank, credit card company or provincial consumer protection office to rule in your favour.

Should you keep vidyard or cancel?

Deciding whether to stay or leave depends on your actual usage and budget.

Keep vidyard if

• Your sales or marketing team regularly creates video content and sees measurable engagement lift from personalized videos.
• The analytics dashboard helps you identify which prospects are engaging with your videos and when.
• You need team collaboration tools and multiple users managing the account simultaneously.
• Your budget can accommodate the monthly or annual cost without strain.

Cancel vidyard if

• You've switched to a competing platform (like Wistia, Loom or native LinkedIn video) that better suits your workflow.
• Your team no longer creates video content or views video engagement metrics as a priority.
• You're using only the free tier anyway and paying for unused features.
• Budget cuts or shifting priorities mean you need to eliminate optional software subscriptions.

The decision ultimately rests on your team's video strategy. If you've honestly stopped using the platform or found a better alternative, cancelling makes financial sense. Stopee empowers you to make that decision confidently by providing clear, accurate cancellation steps and protecting your rights throughout the process.

Cancellation address and final steps

For formal written cancellation requests (if you prefer registered mail or want a paper trail), send your request to:

Vidyard Inc.
(Check Vidyard's website or Terms of Service for the current mailing address, as this may change.)

Include in your letter:

• Your full name and email address associated with your Vidyard account.
• Your Subscription ID or Account ID (found in your Billing section).
• The date of your cancellation request.
• Your intended cancellation date or confirmation that you're cancelling effective immediately.
• A signature if sending by physical mail.

Send by registered mail (or equivalent tracked service) and keep your proof of delivery and a copy of your letter. This creates an undeniable record if Vidyard claims it never received your request.

Your next steps

Choose your cancellation method, follow the steps above, and take screenshots of your confirmation. Monitor your bank or credit card statement for 2-3 billing cycles to ensure no charges appear after your cancellation date. If charges do appear, use your confirmation documentation to dispute them with your bank.

At Stopee, we've guided thousands of Canadian consumers through subscription cancellations safely and successfully. Whether you're cancelling Vidyard, renegotiating a contract, or fighting an unwanted charge, Stopee's cancellation resources and advocacy support have helped countless people protect their privacy and recover their money. Visit Stopee.com today to explore more guides, comparison tools and consumer protection resources tailored to Canada.