Manage Wikiloc

How to cancel wikiloc and reclaim your outdoor freedom

What is wikiloc and why you might want to cancel

Wikiloc is a global outdoor navigation platform that lets you discover, record and follow hiking, cycling, running and mountain biking routes using GPS tracking and offline maps. The service operates through mobile apps on iOS and Android, plus a web interface, with a free tier and an optional Premium subscription that unlocks advanced mapping features, cloud storage and route-sharing tools.

If you subscribed to Wikiloc Premium but no longer use the service, or if the monthly or annual charges don't align with your outdoor plans anymore, cancelling is straightforward. Stopee understands that outdoor apps accumulate quickly, and sometimes you realize you're paying for features you don't actually need.

Common reasons to cancel wikiloc

You might cancel because you've switched to a different navigation app, your hiking routine has changed seasonally, or you found the Premium features don't match your needs. Others cancel after trying the 14-day free trial and realizing the paid upgrade isn't worth the investment. Whatever your reason, you deserve a transparent, hassle-free cancellation process.

Wikiloc premium pricing in canada

Understanding what you're paying helps you decide whether to keep or cancel your subscription.

Exact Canadian dollar amounts vary slightly depending on your app store region and current exchange rates. If you're paying in US dollars through the App Store or Google Play, your CAD charge will reflect the conversion at the time of billing.

Your consumer rights in canada and what they protect you

Canadian consumer protection law gives you solid ground to stand on if Wikiloc's cancellation or refund practices are unclear.

Consumer protection legislation that covers you

Under the Competition Act (federal) and provincial consumer protection statutes like Ontario's Consumer Protection Act, 2002, you have the right to cancel a subscription and receive a refund if the company fails to deliver what it promised or charges you without clear consent. Most provinces require subscription services to provide a simple, easy-to-use cancellation mechanism-and Wikiloc does offer one through its app stores and web interface.

If Wikiloc continues charging you after you cancel, or if the free trial converts to a paid subscription without explicit confirmation, that may violate provincial consumer protection rules. Stopee recommends documenting every step of your cancellation to protect yourself.

Refund rights under canadian law

Although Wikiloc's stated policy is not to refund partial subscription periods, Canadian law allows you to dispute charges if you cancel within a reasonable window (often 14 days) or if you were not given clear notice of the trial-to-paid conversion. If you believe Wikiloc charged you unfairly, you can request a chargeback through your bank, and regulatory bodies like your provincial Consumer Protection Authority can investigate.

How to cancel wikiloc on iPhone (iOS)

If you subscribe through the Apple App Store, you cancel directly in your iOS settings.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap Your Name (at the top of Settings).
   • Tap Subscriptions.
2. Find Wikiloc in your active subscriptions list and tap it.
   • If you don't see Wikiloc immediately, scroll down-active subscriptions appear first.
3. Tap Cancel Subscription.
   • Apple will ask you to confirm; select your reason (optional).
4. Confirm the cancellation when prompted.
   • You'll see a message: "Subscription cancelled." Your Premium access continues until the end of the current billing cycle.
5. Save a screenshot of the confirmation screen as proof.
   • Screenshot the final confirmation message showing the cancellation date.

Pro tip: Cancel at least one week before your renewal date to ensure the system processes it in time. If you cancel on the last day of your cycle, Apple may still charge you if the renewal has already initiated.

Warning: Removing the Wikiloc app from your phone does not cancel your subscription. You must go through Settings → Subscriptions to actually stop billing.

How to cancel wikiloc on android (Google play)

Android users manage subscriptions directly through the Google Play Store app.

1. Open the Google Play Store app.
   • Tap the profile icon in the top-right corner.
2. Select Manage subscriptions.
   • You'll see all active subscriptions linked to your Google account.
3. Tap Wikiloc from the list.
   • If Wikiloc doesn't appear, ensure you're logged in with the same Google account you used to subscribe.
4. Tap Cancel subscription.
   • Google Play will ask why you're cancelling (optional feedback).
5. Confirm the cancellation.
   • You'll receive an on-screen confirmation and a separate email from Google Play confirming the cancellation.
6. Screenshot or save the confirmation email.
   • Keep this proof for at least 12 months in case you need to dispute any future charges.

Pro tip: Google Play processes cancellations faster than Apple-usually within 24 hours. Check your email for a confirmation message from play-noreply@google.com.

Warning: If you subscribed through Wikiloc's website (via credit card or Stripe), you cannot cancel via Google Play. You must cancel on the web (see next section).

How to cancel wikiloc on the web

If you subscribed directly through wikiloc.com using a credit card or Stripe payment, cancel through your Wikiloc account dashboard.

1. Go to wikiloc.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
2. Click your profile icon or username in the top-right corner, then select Profile or Account Settings.
   • Look for a menu option labelled "My Products," "Billing," or "Subscriptions."
3. Find Wikiloc Premium in your active products list.
   • You should see your current billing cycle and renewal date.
4. Click Manage Subscription or Cancel.
   • This opens the Stripe subscription interface (Stripe handles payment processing for Wikiloc).
5. Follow the Stripe cancellation prompts.
   • Stripe may ask why you're cancelling. Provide feedback if you wish (it helps Wikiloc improve).
6. Confirm the cancellation and save your confirmation screen.
   • Stripe will display a final confirmation showing your access will end on [specific date].
   • An email confirmation will be sent to your registered email address.

Pro tip: Stripe cancellations are processed immediately, but your Premium access extends until the end of your paid billing cycle. You won't be charged again after cancellation.

Warning: If you can't find a "Manage Subscription" button, contact Wikiloc support directly (help@wikiloc.com) and request manual cancellation. Some accounts require support team assistance.

Cancellation by registered mail (recommended for documentation)

If you want irrefutable proof of cancellation-especially if you plan to dispute a charge or assert a refund claim-send a registered letter to Wikiloc's registered office.

1. Write a brief cancellation letter.
   • Include your full name, email address, Wikiloc account username, and the date.
   • State: "I hereby cancel my Wikiloc Premium subscription, effective immediately."
   • Keep the letter to one page.
2. Address the letter to Wikiloc's company address (check help.wikiloc.com or contact support for the current registered office address).
   • Wikiloc is registered in Spain, so mail will take 2-3 weeks to arrive.
3. Send the letter via registered mail with return receipt (raccomandata con ricevuta di ritorno in Italian, or the Canadian equivalent).
   • In Canada, use Canada Post's "Registered Mail" service with signature confirmation.
   • This costs roughly $15-20 CAD and provides proof of delivery.
4. Keep the postal receipt and tracking number.
   • Store these for at least two years as evidence of your cancellation attempt.

Stopee recognizes that registered mail sounds old-school, but it creates a documented paper trail that protects you if Wikiloc disputes your cancellation claim or if you need to file a complaint with your provincial Consumer Protection Authority.

What happens after you cancel wikiloc

Cancelling stops future billing, but your account and content don't disappear automatically.

Your access and account status

Once you cancel, your Premium features remain active until the end of your current billing cycle. If your cycle expires on March 15, 2025, you'll have full Premium access through that date, then revert to the free tier on March 16. Your saved routes, track history, and all downloaded maps remain on your device and in your Wikiloc account unless you manually delete them.

Cancellation disables auto-renewal, so no further charges appear on your card or billing account. You can log back into Wikiloc anytime using your original email and password, and you can restart a Premium subscription later if you wish.

How to confirm cancellation

Check your email for a confirmation message from Wikiloc, Apple, Google, or Stripe (depending on where you subscribed). Open your subscription settings one week after cancelling to verify that Wikiloc no longer appears in your active subscriptions list. If it still shows as active, contact support immediately.

Refund policy and how to request one

Wikiloc's standard policy does not offer refunds for unused portions of a subscription period, but Canadian law may entitle you to one in specific circumstances.

When you might get a refund

If you cancelled before your 14-day free trial ended, you should not be charged at all-no refund needed. If you were charged despite cancelling within the trial window, request a refund through your payment method (Apple, Google, or your credit card company). If you cancelled due to accidental purchase, unauthorized charges, or double billing, you have grounds to request a refund even after the trial period.

Stopee advises submitting a refund request through the payment processor first (Apple App Store or Google Play refund form). If they deny it, escalate to your bank's dispute resolution team and cite the unfair charge.

Steps to request a refund

1. If you subscribed via Apple App Store: Open Settings → Your Name → Media & Purchases → Ask for a Refund. Apple typically processes refund requests within 48 hours.
2. If you subscribed via Google Play: Open the Play Store app → your profile icon → Manage my Google Play account → Payments & subscriptions → select the Wikiloc charge → Request a refund. Google allows refunds within 48 hours of purchase.
3. If you subscribed via Wikiloc web: Contact support@wikiloc.com or help@wikiloc.com with your order ID and explain why you believe a refund is warranted.
4. If payment processors deny your refund request: Contact your bank or credit card company and file a chargeback claim, citing unauthorized or fraudulent billing.

Pro tip: If you subscribed via an app store, use their refund system first-they process faster and are more likely to grant refunds than Wikiloc directly.

Common cancellation mistakes to avoid

Cancelling subscriptions can feel stressful, especially if you're worried about unexpected charges, but a few simple precautions prevent almost all problems.

Mistake 1: deleting the app instead of cancelling

Uninstalling Wikiloc from your phone does not cancel your subscription. Charges will continue until you manually cancel through Settings (iPhone) or Manage Subscriptions (Android). Always cancel through your device's subscription manager, not by deleting the app.

Mistake 2: not saving proof of cancellation

Screenshot every confirmation screen. If Wikiloc charges you again after cancellation, you'll need proof that you cancelled. Email confirmations can be lost or marked as spam, so screenshots are more reliable.

Mistake 3: cancelling too close to renewal date

Cancel at least 7-10 days before your renewal date. If you cancel on the renewal day itself, the system may have already initiated the charge. Cancelling early gives the system time to process and prevents double-billing.

Mistake 4: mixing up payment methods

If you subscribed through the App Store, you cannot cancel through Google Play or the Wikiloc website. Confirm which platform you used, then cancel there only. Attempting to cancel in the wrong place wastes time and leaves your original subscription active.

Mistake 5: not checking your billing statement

After you cancel, monitor your credit card or bank statement for at least 30 days. If Wikiloc charges you after cancellation, contact your bank immediately. Most banks allow you to dispute the charge within 60-90 days of the unauthorized transaction.

Pro tip: Set a calendar reminder to check your statement one month after cancellation. This takes 30 seconds and protects you against rogue charges.

Cancellation checklist

Use this quick reference to make sure you've covered every step.

Wikiloc alternative outdoor apps to consider

After you cancel, you may be exploring other options for trail navigation and route planning.

Popular alternatives

AllTrails offers a massive trail database, user reviews, and offline maps, with a free tier and optional Premium. Komoot excels at detailed route planning and bike-friendly navigation, also free with a paid tier. Gaia GPS is favoured by serious hikers for topographic map quality and customizable offline downloads. MapMyHike integrates well with fitness tracking and social features. Each has different strengths, so test the free versions before committing to Premium.

Consumer support in canada if wikiloc disputes your cancellation

If Wikiloc refuses to acknowledge your cancellation or continues charging you, escalate the complaint to your provincial consumer authority.

Contact points for consumer protection

In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to Consumer Protection BC. In Quebec, file a complaint with the Office of the Ombudsman or the consumer protection division. Each province has similar agencies-search "[Your Province] consumer protection" to locate the correct authority. These bodies investigate unfair business practices and can force refunds or service suspension if a company violates consumer law.

Stopee encourages you to file a formal complaint if Wikiloc's customer service is unresponsive. A paper trail of complaints-registered mail, support tickets, and regulatory complaints-strengthens your position if you eventually need to dispute a charge with your bank.

Final summary: take control of your subscription

Cancelling Wikiloc is simple if you follow the right steps for your subscription platform. Whether you use an iPhone, Android, or web browser, the cancellation process takes under five minutes. The key is to cancel through the same platform where you subscribed, save proof, and monitor your billing for rogue charges in the weeks that follow.

Remember that Canadian consumer protection law is on your side. If Wikiloc fails to honour your cancellation or refuses to refund unfair charges, you have regulatory options. Document everything, stay calm, and escalate methodically if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you're cancelling Wikiloc because your hiking season has ended or because you've found a better app, you deserve a transparent, pressure-free exit. Visit Stopee for step-by-step guides on cancelling hundreds of other services, and use our checklists to protect yourself against hidden fees and dark-pattern renewal tactics. Your freedom to manage your own subscriptions is non-negotiable.