Manage Yazio

How to cancel yazio and protect your refund rights in canada

Understanding yazio and your subscription options

Yazio is a nutrition and calorie-tracking app designed to help you log meals, monitor water intake, track your fitness progress, and access guided meal plans. The platform offers both a free tier and a paid PRO subscription, which unlocks premium features like advanced meal plans, enhanced barcode scanning, and detailed tracking tools.

You can use Yazio on iOS, Android, or through your web browser at Yazio.com. Many users appreciate the app's simplicity, but if you've decided the service no longer fits your needs or budget, cancelling should be straightforward. At Stopee, we've helped thousands of Canadians understand their rights and execute clean cancellations without surprise charges or data loss.

Free versus PRO: what you're paying for

The free version of Yazio gives you basic meal logging and progress tracking. PRO membership unlocks meal plans tailored to your goals, recipe suggestions, barcode scanning enhancements, and unlimited food database access. Most users subscribe to PRO through their mobile app store or directly via the website.

Why canadians cancel yazio

Common reasons for cancellation include switching to a different fitness app, budget constraints, unused premium features, or simply losing interest in calorie tracking. Whatever your reason, you have clear legal protections under Canadian consumer law, and Stopee recommends you understand them before you act.

Your consumer rights under canadian law

Canada's consumer protection framework gives you specific rights when you cancel digital subscriptions, and these rights vary slightly by province.

Federal and provincial protections

Under the Competition Act and Canadian consumer protection laws, you have the right to cancel a subscription without penalty once the paid term ends. If Yazio fails to deliver the service or charges you without clear consent, you can dispute the charge with your payment provider.

If you purchased Yazio PRO through the website, you may also have a 14-day cooling-off period (or "right of withdrawal") from the date of purchase, depending on provincial law. Alberta, British Columbia, Ontario, and Quebec all recognize withdrawal rights for distance purchases, though timelines and conditions vary. Stopee recommends you check your province's Consumer Protection Act for specific details on your refund window.

For App Store or Google Play purchases, Apple and Google's own platform policies apply first, but you can still escalate to your province's consumer protection authority if the platform denies a refund you believe you're entitled to.

When you can claim a refund

You can request a refund if any of the following apply:

• You cancelled within the statutory withdrawal period (typically 14 days for web purchases).
• Yazio failed to deliver the promised service or charged you without authorization.
• The charge is duplicate or unauthorized (identity theft or fraud).
• You purchased through an app store and can demonstrate the purchase was accidental or unauthorized.

Stopee advises you to keep your confirmation email and transaction receipt, as these are your proof if you need to escalate to your bank or provincial consumer authority.

Cancellation methods by platform

Your cancellation process depends on where you bought Yazio PRO: the App Store, Google Play, or Yazio's website.

Cancelling on apple app store (iOS)

You cannot cancel a Yazio PRO subscription from inside the Yazio app itself. Instead, you manage subscriptions through the App Store on your device.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (top right corner).
3. Select Subscriptions from the menu.
4. Find and tap Yazio in the list of active subscriptions.
5. Tap Cancel Subscription or turn off Auto-Renew.
6. Confirm your cancellation.

What happens next: Your PRO access continues until the end of your current paid period. You will not be charged again once the billing cycle ends. Apple will send you a confirmation email.

Pro tip: Take a screenshot of your subscription status before cancelling so you have proof of the cancellation date for your records.

Cancelling on google play (Android)

Like Apple, Google Play handles subscription management separately from the Yazio app. You cannot cancel directly inside the app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right).
3. Go to Payments and subscriptions.
4. Select Subscriptions.
5. Choose Yazio from the list.
6. Tap Cancel subscription.
7. Follow the prompts to confirm.

What happens next: Your subscription remains active until the end of your current billing period. Google Play will not renew your subscription, and you'll receive a confirmation message.

Warning: If you uninstall the Yazio app without cancelling the subscription first, charges will continue. Always cancel the subscription before removing the app.

Cancelling via yazio.com (website)

If you subscribed directly through Yazio's website, you can cancel your PRO subscription from your account dashboard or from within the app.

1. Visit Yazio.com/app/account and log in with your email and password.
2. Look for your active subscription section.
3. Click Cancel subscription or Unsubscribe.
4. Confirm the cancellation and any follow-up prompts.

Alternatively, cancel from the app:

• Open Yazio and tap Profile (bottom right).
• Go to Settings (gear icon).
• Select Account.
• Tap Subscription.
• Choose Cancel.

Pro tip: Yazio typically sends a cancellation confirmation email. Check your inbox and spam folder to ensure you receive it.

Cancelling the 7-day free trial

If you started a free trial on Yazio's website, you can cancel it anytime during the trial period to avoid being charged when the trial ends.

1. Log into your Yazio account at Yazio.com/app/account.
2. Navigate to your subscription section.
3. Click Cancel trial or Unsubscribe.
4. Confirm the cancellation.

Important: When you cancel a free trial, your PRO access ends immediately. You will revert to the free version of Yazio right away, not at the end of the trial period. Stopee recommends cancelling the trial only when you're certain you won't use PRO features before the trial expires.

Yazio pricing and subscription plans

Understanding what you're paying helps you decide whether cancellation or a downgrade makes sense for your situation.

Cost comparison: If you pay monthly at $24.99/month, you'll spend about $299.88 annually. The annual plan saves you roughly $55 per year but requires upfront payment. If cost is your reason for cancelling, switching to the monthly plan might be more flexible, though it's not available through all platforms.

What happens after you cancel your yazio subscription

Cancellation can be confusing because "cancelling" a subscription and "deleting" your account are two separate actions. Here's what you need to know.

Your access and data after cancellation

When you cancel a paid PRO subscription, your access to premium features stops at the end of your current billing period. You will drop back to the free version of Yazio and lose access to meal plans, advanced tracking, and barcode scanning enhancements.

Your data is not deleted automatically. All your logged meals, weight history, activity records, and personal preferences remain in your Yazio account unless you manually delete the account. This is good news if you change your mind and want to resubscribe later, because your entire history will still be there.

If you want to permanently delete your Yazio account and all associated data, you must request this separately through your account settings or contact Yazio support directly. Stopee recommends you request account deletion only if you're certain you won't return to the app.

How to delete your yazio account

Cancellation of the subscription alone does not delete your account. To fully remove your account and data:

1. Log into your Yazio account at Yazio.com/app/account.
2. Go to Settings or Account preferences.
3. Look for Delete account or Close account option.
4. Follow the prompts and confirm deletion.
5. If you don't see this option, contact Yazio support at their help centre.

Warning: Account deletion is permanent and cannot be undone. All your meal logs, weight history, and personal data will be erased.

Billing confirmation and future charges

After cancellation, Yazio will not charge you again. If you subscribed through the App Store or Google Play, those platforms show your subscription status. If you purchased via the website, Yazio will send a cancellation confirmation email and update your account dashboard.

If you are charged after cancellation, contact your payment provider immediately and file a dispute. Keep your cancellation confirmation email as evidence. Stopee advises you to check your bank or credit card statements for 30-60 days after cancellation to catch any unauthorized charges early.

Refund eligibility and how to claim

Whether you qualify for a refund depends on where you bought Yazio, when you bought it, and your province's consumer laws.

Refunds for app store purchases

Apple does not allow Yazio to issue refunds directly. Instead, you must request a refund from Apple Support. Apple generally allows refunds within 14-45 days of purchase if you can justify that the app didn't work as advertised or that you were charged in error.

1. Visit reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Select the Yazio charge and choose I'd like a refund for this purchase.
4. Select a reason (e.g., "The app did not work as expected" or "I accidentally made this purchase").
5. Submit your request.
6. Apple will respond within 7-10 business days.

Pro tip: Be specific in your reason. Vague requests are more likely to be denied. If Yazio crashed frequently or failed to sync your data, mention this.

Refunds for google play purchases

Google Play allows refunds up to 48 hours after purchase for most apps and subscriptions. After 48 hours, you must contact Google Play Support to request an exception.

1. Open the Google Play Store app.
2. Tap your profile icon.
3. Go to Payments and subscriptions.
4. Select Subscriptions, find Yazio, and tap it.
5. Select Report a problem.
6. Choose your reason and submit.

If you're outside the 48-hour window, contact Google Play Support directly through the help centre and explain your situation. Google is sometimes flexible for legitimate issues like duplicate charges or app malfunctions.

Refunds for website purchases

If you bought Yazio PRO directly from Yazio.com, you fall under Yazio's own refund policy plus your provincial consumer protection laws.

Most Canadian provinces recognize a 14-day right of withdrawal for distance purchases (online or by mail). This means you can cancel within 14 days of purchase for any reason and request a full refund, no questions asked. After 14 days, refunds are at Yazio's discretion unless the service failed to perform.

To request a refund for a website purchase:

1. Gather your purchase confirmation email and the date of purchase.
2. Visit Yazio's help centre or contact form at Yazio.com.
3. Explain that you're within the 14-day withdrawal period (if applicable) or that the service failed to meet the advertised standard.
4. Request a full refund and include your order number.
5. Yazio will respond within 5-7 business days.

If Yazio refuses: Contact your provincial consumer protection authority (e.g., Ontario's Ministry of Government and Consumer Services, or Alberta's Fair Trading Act office). Stopee recommends documenting all communication and your purchase date to support your claim.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you vulnerable to continued charges or lost access to your data.

Mistake 1: confusing uninstall with cancellation

Deleting the Yazio app from your phone does not cancel your subscription. Your billing cycle continues, and you'll be charged at renewal. You must explicitly cancel the subscription through your app store or Yazio's account portal first, then uninstall the app.

Mistake 2: not confirming the cancellation

After you click "cancel," always look for a confirmation message or confirmation email. If you don't receive one within 24 hours, log back into your account to verify the subscription is marked as cancelled. Stopee has seen cases where users thought they cancelled but the system didn't register the action.

Mistake 3: cancelling during a promotional period

If you're on a discounted annual plan or introductory rate, cancelling ends that rate immediately. Your next billing cycle will charge you the standard price if you don't cancel. Check your subscription terms before proceeding.

Mistake 4: missing the 14-day refund window

If you purchased via the website and want a refund, submit your request within 14 days of purchase. After that, refunds become much harder to obtain. Mark your calendar if you're on the fence.

Mistake 5: failing to update payment methods

If your credit card expires or is replaced before you cancel, Yazio may attempt to charge the new card on file. Cancel your subscription before updating payment information, or contact your bank to block the charge if this happens.

Timeline and cancellation checklist

Use this checklist to ensure a clean cancellation with no surprises.

Before you cancel

• Note the current date and when your next billing cycle begins.
• Export or screenshot any important data from your Yazio account (meal logs, progress photos, etc.) if you want to keep records.
• Decide whether to delete your account or just cancel the subscription.
• Check your province's consumer protection act to understand your refund rights.

During cancellation

• Cancel the subscription through the correct platform (App Store, Google Play, or Yazio.com).
• Take a screenshot of the cancellation confirmation screen.
• Note the date and time of cancellation.
• Save the confirmation email.

After cancellation

• Log back into your account within 24 hours to confirm the subscription shows as cancelled.
• Monitor your bank or credit card statements for the next 2-3 billing cycles.
• If you expect a refund, follow up within 5-7 business days if you don't receive it.
• If unauthorized charges appear, contact your bank's fraud department immediately.

When to escalate to consumer authorities

If Yazio refuses to cancel your subscription, denies a refund you believe you're entitled to, or continues charging after cancellation, you have legal recourse.

Step-by-step escalation

1. Contact Yazio support directly: Use their help centre contact form or email. Document all communication.
2. Dispute the charge with your bank or credit card company: File a chargeback or dispute claim within 60-120 days of the unauthorized charge. Provide your cancellation confirmation and correspondence with Yazio.
3. File a complaint with your provincial consumer protection authority: Each province has an office that handles subscription and billing disputes. In Ontario, this is the Ministry of Government and Consumer Services. In British Columbia, it's the Consumer Protection BC. Stopee recommends you check your province's government website for the correct office.
4. Contact the Competition Bureau (federal level): If Yazio engages in deceptive marketing or unfair cancellation practices, you can report this to the federal Competition Bureau at Competition.gc.ca.

Pro tip: Keep all records including confirmation emails, screenshots, bank statements, and copies of every message you send. These documents are your evidence if the dispute escalates.

Comparison: yazio versus alternatives

If cost is your main reason for cancelling, here's how Yazio compares to similar apps in the Canadian market.

Stopee found that MyFitnessPal and Cronometer offer better value for Canadian users with similar features at lower prices. If you're cancelling Yazio to save money, these alternatives might be worth exploring first before you cancel.

Summary and next steps

Cancelling Yazio PRO takes just a few minutes, and you have strong legal protections under Canadian consumer law. Whether you subscribed through the App Store, Google Play, or Yazio's website, your cancellation will stop future charges at the end of your current billing period. Your data remains safe in your account unless you choose to delete it.

If you qualify for a refund under your provincial law or because of a service failure, claim it within 14 days of purchase. If Yazio refuses, escalate to your provincial consumer protection authority. Stopee has helped thousands of Canadian consumers navigate subscription cancellations and protect their rights, and we're here to ensure you understand every step of the process.

Take action now: cancel your subscription through the correct platform, save your confirmation email, and monitor your statements. You're in control of your money and your data.

Yazio contact information

Website: Yazio.com

Help centre: Help.yazio.com

Mailing address for cancellation (if required): Check Yazio's support page or terms of service for the official postal address, as this may vary by region or change over time. Stopee recommends using the online account portal or email for fastest resolution.

For additional support on your cancellation rights, visit Stopee.com, where we've helped consumers like you understand their options and execute cancellations with confidence.