Manage Amazon Kids+

How to cancel amazon kids+ and understand your options as a canadian parent

What amazon kids+ is and why you might cancel

Amazon Kids+ is a curated subscription service that gives your children access to age-appropriate books, videos, games, and apps on Fire devices, Kindle apps, and through various app stores. If you manage a family account, you subscribe through your Amazon.ca account as the parent or guardian. The service is straightforward to set up, but when your family's needs change, you deserve to cancel just as easily.

Many Canadian parents subscribe because the content library is substantial and the parental controls are robust. However, costs add up, children's interests shift, or you may simply want to explore other options. Whatever your reason, Stopee is here to guide you through cancelling Amazon Kids+ without confusion or hidden charges.

Common reasons parents cancel amazon kids+

Your child has aged out of the content. You've found another service that better suits your family. Your budget has tightened. Or you realize your kids prefer devices that don't integrate with Amazon's ecosystem. None of these reasons are unusual, and Amazon respects your choice to cancel.

Amazon kids+ pricing in canada

Understanding what you're currently paying helps you decide whether cancellation makes sense or if you should adjust your plan instead.

Pro tip: If you're a Prime member, you save significantly on Amazon Kids+. Compare the cost of keeping Prime against your family's actual usage before you cancel the Kids+ add-on.

Your consumer rights in canada

Canadian consumer protection law gives you specific rights when cancelling digital subscriptions, and understanding them puts you in a stronger position if Amazon resists.

Federal and provincial protections

Under Canada's Consumer Protection Act and equivalent provincial legislation, you have the right to cancel a subscription service. However, the law distinguishes between subscriptions purchased directly from Amazon.ca and those bought through third-party app stores (Apple App Store, Google Play). Stopee recommends knowing this difference before you request a refund.

If you subscribed directly through Amazon.ca, Amazon must allow you to cancel and should honour a refund request within a reasonable timeframe if you cancel within your current billing period. If you subscribed through Apple or Google, those platforms' refund policies apply, and their rules are often more generous than Amazon's own policy. You have up to 14 days to request a refund through Apple; Google Play typically allows refunds within 48 hours of purchase.

What amazon must tell you

Amazon is required to provide clear cancellation information and terms in plain language. If their cancellation process is deliberately hidden or their terms are unclear, you have grounds to lodge a complaint with your provincial consumer protection authority. The Office of the Superintendent of Bankruptcy Canada and the Competition Bureau can also investigate deceptive practices.

How to cancel amazon kids+ step by step

The cancellation method depends on where you bought your subscription and which device you use. Stopee has broken down each route so you can choose the fastest path for your situation.

Cancel directly through amazon.ca (recommended method)

This is the most reliable way to cancel because you control the process entirely and bypass app store policies.

1. Visit amazon.ca and sign in with your account.
2. Hover over "Account & Lists" in the top-right corner and select "Your Account."
3. Look for "Your Memberships & Subscriptions" and click it.
4. Find "Amazon Kids+" in your active subscriptions list and click "Manage Subscription."
5. Select "Cancel My Subscription" and follow the on-screen prompts to confirm.
6. Amazon will show you your final billing date and ask you to confirm the cancellation.
7. You'll receive a confirmation email. Save this for your records.

Warning: The Amazon Kids+ mobile app does not allow cancellation. You must use a web browser on a desktop or mobile phone to complete this process.

Cancel via the parent dashboard (alternative web method)

If you manage multiple children under one account, you can access the Parent Dashboard.

1. Go to amazon.ca and log in.
2. Navigate to "Your Account" and select "Parent Dashboard."
3. Click "More" (three dots) and locate "Amazon Kids+ Subscription."
4. Select "Cancel Subscription" and confirm your choice.

Cancel if you subscribed through apple app store (iOS)

If you pay for Amazon Kids+ through an Apple subscription, you must cancel through Apple's settings, not through Amazon.

1. On your iPhone or iPad, open the "Settings" app.
2. Tap your name at the top and select "Subscriptions."
3. Find "Amazon Kids+" in your active subscriptions.
4. Tap it and select "Cancel Subscription."
5. Apple will ask you to confirm; select "Confirm Cancellation."
6. You'll receive a cancellation confirmation from Apple.

Pro tip: Apple refunds are typically faster than Amazon refunds. If you've just been charged, request the refund within 14 days of the charge date for the best chance of approval.

Cancel if you subscribed through google play (Android)

Android subscriptions are managed through Google Play Store settings, not through Amazon's app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Find "Amazon Kids+" and tap it.
5. Select "Cancel subscription" and confirm.
6. Google will display your cancellation effective date.

Warning: Google Play refunds are typically available only within 48 hours of the initial charge. If more time has passed, your refund request will likely be denied, though you can still request cancellation to stop future charges.

Cancel through amazon appstore or fire devices

If you subscribed through a Fire tablet or Amazon Appstore, use these steps.

1. On your Fire device, open the Amazon Appstore.
2. Tap the menu icon (three horizontal lines) and go to "Subscriptions."
3. Select "Amazon Kids+" and choose "Cancel Subscription."
4. Alternatively, log into your Amazon account online, go to "Digital Services and Device Support," and find "Manage Subscriptions."
5. Select Amazon Kids+ and click "Cancel."

What happens immediately after you cancel

Cancellation feels sudden because the consequences can be immediate or delayed, depending on how Amazon processes your request. Here's what you should expect.

Access to content after cancellation

Your child's access to Amazon Kids+ content stops on your next billing date, not immediately (unless a refund is issued, in which case access may end right away). If a refund is processed, any content tied to the subscription may become inaccessible immediately. However, content your child has downloaded to a device may remain playable until that device's cache is cleared or it syncs with Amazon's servers.

Pro tip: If your child is mid-book or mid-series, download the content to the device before you cancel. This gives them offline access even after the subscription ends.

Your subscription record in amazon account

After cancellation, your Amazon Kids+ subscription record stays visible in "Your Memberships & Subscriptions" for your records. You can reactivate the subscription at any time by selecting "Resume" (if available within the same billing period) or by purchasing a new subscription.

Refunds and your right to your money back

Refund eligibility depends on when you cancelled, where you bought the subscription, and which province you live in. Stopee recommends requesting a refund proactively because Amazon doesn't automatically issue them.

Refund eligibility and timeline

If you cancel within 14 days of your most recent charge and subscribed directly through Amazon.ca, you have a strong case for a refund. Amazon's standard practice is to issue refunds within 3 to 5 business days, though some sources report delays up to 2 weeks depending on your bank.

If you cancel mid-billing cycle (e.g., you paid for a full month and cancelled on day 5), Amazon generally does not refund the unused portion unless you request it explicitly. Always ask. Stopee advises parents to contact Amazon's customer service immediately after cancelling if you believe you qualify for a refund.

Refunds for third-party app store subscriptions

If you paid through Apple App Store, contact Apple directly at support.apple.com. If you paid through Google Play, go to support.google.com/googleplay. Both platforms have their own refund windows and processes. Apple's 14-day window is more generous than Google's 48-hour window.

How to request a refund from amazon

1. Log into your Amazon.ca account and go to "Your Account."
2. Select "Your Orders" and find the Amazon Kids+ subscription charge.
3. Click "Return or manage returns" next to the order.
4. If the option doesn't appear, contact Amazon Customer Service directly by phone or chat.
5. Explain that you cancelled within the qualifying period and request a refund for the full charge or unused portion.
6. Amazon will review and respond within 3 to 5 business days.

Warning: If Amazon denies your refund, you can escalate to your provincial consumer protection authority or the Competition Bureau if you believe the denial violates your consumer rights.

Common cancellation mistakes and how to avoid them

Cancelling can feel stressful, especially when money is involved. Here are the traps that catch parents and how you stay clear.

Mistake 1: cancelling in the app instead of online

The Amazon Kids+ app does not allow cancellation. If you try to cancel within the app and assume it worked, your subscription will continue charging you. Always use Amazon.ca or the Parent Dashboard on a web browser.

Mistake 2: forgetting to cancel the third-party subscription

If you subscribed through Apple or Google, cancelling your Amazon account does nothing. Your third-party subscription will keep charging you. You must cancel the subscription within the app store's settings separately.

Mistake 3: not requesting a refund within the timeframe

Amazon won't automatically refund you. You have to ask, and you should ask within 14 days of the charge. If you wait months later, Amazon will reject your request. Stopee recommends keeping your receipt email and submitting a refund request within a week of cancelling.

Mistake 4: ignoring the confirmation email

Save the cancellation confirmation email from Amazon. If you're later charged again, you have proof of the cancellation date. This matters if you need to dispute the charge with your bank or credit card company.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and your refund is on track.

What to do if amazon refuses to cancel or refund

Most cancellations and refunds go smoothly, but occasionally Amazon pushes back or processes a refund incorrectly. You have escalation options.

Step 1: contact amazon customer service directly

Call or chat with Amazon's Canadian customer service at 1-844-331-7395 or use the chat feature in your Amazon account. Be polite but firm: explain that you cancelled and request confirmation. If they claim you didn't cancel, provide your cancellation email confirmation.

Step 2: escalate within amazon

Ask to speak with a supervisor or escalation specialist. Explain that you've already contacted front-line support and your issue remains unresolved. Request they review your account history.

Step 3: contact your provincial consumer protection authority

If Amazon refuses to honour a valid refund claim, contact your provincial consumer office. In Ontario, it's the Ontario government's consumer protection division. In British Columbia, it's the BC Consumer Protection office. Other provinces have similar bodies. You can file a complaint, and the authority can investigate Amazon's practices.

Step 4: dispute with your bank or credit card company

If Amazon has charged you after you cancelled and refused to refund you, contact your bank or credit card issuer. Report the charge as unauthorized and request a chargeback. Your confirmation email proving cancellation will support your case.

Pro tip: Keep a record of every contact attempt with Amazon: dates, names of representatives, and what they said. This documentation is invaluable if you need to escalate to your bank or a consumer protection authority.

Comparing amazon kids+ to canadian alternatives

If you're cancelling because you want something different, here's how Amazon Kids+ stacks up against other Canadian options.

If you're leaving Amazon Kids+ for another paid service, consider whether the cost difference justifies the switch. If you're moving to free options like your public library's digital collection, you'll save money immediately.

Contact amazon if you need additional support

If your cancellation has issues or you need to discuss your subscription, use these official Amazon Canada contact methods.

Phone: 1-844-331-7395 (available daily). Online chat: Log into your Amazon.ca account, go to "Help," and select "Contact Us." Email is generally slower but provides a written record. Stopee recommends using phone or chat for time-sensitive issues like refund requests.

If you have a complaint about Amazon's customer service or believe your consumer rights have been violated, contact your provincial consumer protection office. In Alberta, it's Fair Trading Act administration. In Manitoba, it's the Consumer Protection Office. Every province has equivalent authority to protect your rights.

Final thoughts on cancelling amazon kids+

Cancelling your Amazon Kids+ subscription is your right as a consumer, and Amazon must respect that decision. The process takes minutes if you use the correct method, and refunds are possible if you act quickly. Whether you're cancelling because your child outgrew the service, your budget shifted, or you found a better fit, Stopee is here to confirm you've completed every step correctly.

The key to a smooth cancellation is knowing exactly where you subscribed, using the right platform to cancel, saving your confirmation, and requesting a refund within the eligibility window. If Amazon resists, you have consumer protection laws backing your claim and provincial authorities ready to investigate unfair practices.

Stopee has helped thousands of consumers cancel subscriptions with confidence and clarity. You're not alone in this process, and you deserve straightforward answers about your money and your rights. Cancel on your terms, claim your refund if you qualify, and move forward knowing you did it right.