Manage Autobrush

How to cancel autobrush and reclaim your money

What is autobrush

Autobrush is a direct-to-consumer oral care brand that sells motorized toothbrushes and replacement brush head subscriptions. You purchase through their website and receive products on a recurring schedule-convenient for some, but not always right for everyone. Understanding how the service works is your first step toward cancelling it confidently.

The service model

Autobrush operates primarily through subscription-based deliveries of replacement brush heads and accessories. You set up an account on their website, manage your recurring orders, and receive shipments at intervals you choose. The company handles customer support through email and online contact forms, though response times and clarity vary based on customer feedback.

Why customers cancel

You might cancel Autobrush for several reasons: the toothbrush didn't meet your expectations, you found a competitor you prefer, monthly charges exceeded your budget, or you simply want to switch to purchasing in-store. Whatever your reason, you have the right to stop recurring payments, and Stopee is here to guide you through every step.

Your consumer rights in canada

Canadian consumer protection law gives you real power when dealing with subscriptions. You need to know these rights before you cancel.

Pre-authorized payment protections

Under the Interac e-Transfer rules and provincial consumer protection legislation, you can cancel any pre-authorized payment arrangement with your bank or credit card issuer at any time. You do not need Autobrush's permission-your financial institution can stop future charges on your request. Keep records of all cancellation attempts and dates you contact your bank.

Provincial consumer protection standards

Canadian consumer law is primarily provincial. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent statutes in other provinces require sellers to honour their advertised cancellation terms and policies. If Autobrush refuses to cancel or delays your cancellation unreasonably, you can escalate to your provincial consumer protection office or pursue a small claims action. Document everything in writing and keep copies of all communications.

Refund and return entitlements

If you purchased a toothbrush or accessories and want a refund within Autobrush's stated return window, you are entitled to request it under their published policy. If the policy is unclear or the company ignores your refund request, contact your provincial consumer protection authority or your credit card company for a chargeback dispute. Stopee recommends always requesting refunds in writing first, with detailed explanations and tracking numbers.

Cancellation methods

Autobrush offers multiple ways to cancel your subscription. You should know all your options so you can choose the method that leaves you with the best paper trail.

Online account cancellation

The fastest and easiest way to cancel is through your Autobrush account. Log in, navigate to your subscription or orders section, and select the cancellation option. You will receive on-screen confirmation immediately, and an email confirmation usually follows within hours. This method works best because you have instant proof.

Email and customer support cancellation

If the online option does not work or you prefer direct communication, contact Autobrush customer support via email or their online contact form. This route takes longer but provides a written trail. You must include your full name, email address, order or account number, and a clear statement that you want to cancel all future recurring payments.

Postal cancellation

If Autobrush does not respond to online or email requests, you can cancel by mail. Send a signed, dated letter to their returns address (see the Address section below). Use Canada Post with tracking and signature confirmation, keep copies of everything, and allow 10-15 business days for processing. Postal cancellation is slower but creates a legal record.

How to cancel autobrush step-by-step

Follow these instructions carefully to ensure your cancellation is processed and documented properly.

Method 1: cancel through your online account

1. Go to Autobrush's website and log into your account using your email and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it before you proceed.
2. Navigate to your account dashboard or subscription management section.
   • Look for tabs labeled "Subscriptions," "My Orders," "Recurring Payments," or similar language.
3. Locate your active subscription and select the option to cancel or pause it.
   • Do not simply delete the item from your cart; you must explicitly select a cancellation option to stop future charges.
4. Review any cancellation confirmation message on screen and take a screenshot or photograph it immediately.
   • Write down the date, time, and any confirmation number displayed.
5. Check your email inbox (including spam or promotions folders) for a cancellation confirmation email within 24 hours.
   • Pro tip: Save or print this email and add it to a cancellation file for your records.
6. Log back into your account 2-3 days later to verify the subscription no longer appears as active.
   • If it still shows as active, proceed immediately to Method 2 (email cancellation).

Method 2: cancel via email or contact form

1. Locate Autobrush customer support contact information on their website's "Contact Us," "Help," or "Support" page.
   • Note the support email address and save it to your records.
2. Compose a clear, direct email with the subject line "Cancellation of Autobrush Subscription."
   • Include the following details:
     • Your full name
     • Email address associated with your account
     • Order or account number (if available)
     • The date you want cancellation to take effect
     • A request to cancel all future recurring payments and shipments
   • Keep the tone professional and straightforward-do not write angrily or make threats.
3. Send the email and save a copy to a dedicated folder labeled "Autobrush Cancellation."
   • Note the date and time you sent the email.
4. Wait 5-7 business days for a response from Autobrush customer support.
   • Warning: If you do not receive a response within 7 business days, send a follow-up email and consider moving to Method 3 (postal cancellation).
5. When you receive their cancellation confirmation email, save and print it immediately.
   • Verify within 3-5 days that your subscription no longer appears in your account and that no new charges appear on your card statement.

Method 3: cancel by registered mail

1. Prepare a signed, dated cancellation letter that includes:
   • Your full name and address
   • Your account email and order/account number
   • The date of your letter
   • A clear statement: "I hereby request cancellation of my Autobrush subscription effective immediately. Please stop all future recurring payments and shipments."
   • Your signature
2. Make two copies of the letter-one to mail and one to keep for your records.
   • Do not send originals; send a clear photocopy.
3. Address the envelope to Autobrush's returns or customer service address (see the Address section below).
   • If no dedicated cancellation address is listed, use their returns address, as that is typically monitored by management.
4. Go to Canada Post and request a Tracked Packet or Registered Mail service with signature confirmation and return receipt.
   • This costs extra but gives you proof of delivery and a signature; it is worth the expense.
   • Pro tip: Ask the postal clerk to write the tracking number on your copy of the letter.
5. Keep all postal receipts, tracking numbers, and return receipts in a safe place.
   • Wait 10-15 business days for Autobrush to process the cancellation.
6. If you do not receive written confirmation from Autobrush within 15 days, contact your bank or credit card issuer to stop the pre-authorized payments (see "If cancellation fails" below).
   • Provide your bank with copies of all cancellation attempts and tracking numbers.

If cancellation fails: contact your bank or card issuer

Warning: If Autobrush continues to charge you after you have cancelled, do not wait. Act immediately.

1. Call or log into your bank's website and explain that you cancelled a subscription but charges continue.
   • Ask to revoke the pre-authorized payment instruction for Autobrush.
2. Provide your bank with:
   • Copies of your cancellation requests (email, screenshots, postal receipts)
   • Dates of unwanted charges on your statement
   • Autobrush's name and website
3. Request that your bank issue a stop-payment order or revoke the authorization.
   • This is free and takes effect within 1-2 business days.
4. For charges already taken, request a chargeback or dispute through your card issuer's dispute resolution process.
   • You have up to 120 days from the charge date to file a dispute in most Canadian provinces.
5. Stopee recommends keeping a detailed log of every unwanted charge, including dates, amounts, and your dispute history with your bank.
   • This record protects you if the dispute takes several months to resolve.

What happens after you cancel

Cancellation is only the beginning. You need to confirm the cancellation actually worked and protect yourself from unexpected charges.

Timing and final shipments

After you cancel, Autobrush typically stops future recurring charges. However, if you cancelled mid-cycle, you might receive one final shipment for which you already paid. Check your Autobrush account after 3-5 days; the subscription should no longer appear as active. Watch your email for a shipping confirmation-if you receive one after cancellation, contact support immediately and refuse delivery if possible.

Monitor your bank statements

For 30 days after cancellation, check your bank statement or credit card online at least twice per week. Look for any charges from Autobrush, Autobrush Inc., or related entities. If you see a charge appear, note the exact date, amount, and transaction ID, then contact your bank right away. Do not assume it is a processing delay; Stopee has helped thousands of consumers recognize unauthorized charges early and dispute them before deadlines pass.

Data retention and account deletion

Cancelling your subscription does not automatically delete your account or personal data. If you want Autobrush to delete your account entirely, send a separate email to their support team requesting "account deletion" and explaining that you want all personal information removed. Ask for written confirmation that your data has been deleted. Keep this confirmation in your records, as it protects you if data is breached later.

Pricing and subscription plans

Understanding Autobrush's pricing helps you calculate whether a refund is owed and plan your exit strategy.

Pro tip: If you paid for an annual plan upfront and cancel mid-year, you may be eligible for a prorated refund. Request this in writing and reference the consumer protection laws in your province.

Refunds and getting your money back

Cancellation and refunds are not always the same thing. Know your rights.

When you can request a refund

You can request a refund in these situations: you purchased a toothbrush within Autobrush's stated return window and it was unopened or minimally used; you cancelled a prepaid annual subscription and have not received all promised shipments; or the product arrived damaged or defective. Check Autobrush's return policy on their website-most offer 30 to 60-day returns for physical products.

How to request a refund

1. Gather documentation: your order number, original receipt or invoice, photos of the product (if damaged), and your cancellation confirmation email.
   • If the product is unopened or barely used, keep it in that condition and do not open additional accessories.
2. Email Autobrush's customer support or returns team with the subject "Refund request for order [number]."
   • Clearly state why you deserve a refund and reference their published return policy.
   • Attach supporting photos or documents.
3. Specify how you want the refund processed: back to your original credit card, bank account, or payment method.
   • Refunds to original payment methods typically appear within 5-10 business days.
4. Wait 7-10 business days for a response.
   • Pro tip: If Autobrush rejects your refund claim, ask why in writing and request they cite their specific policy reason.
5. If the company denies the refund and you believe they are wrong, file a chargeback with your credit card issuer or contact your provincial consumer protection office.
   • Stopee recommends filing a chargeback as a last resort, after you have documented the company's refusal in writing.

Shipping and return costs

Some companies deduct return shipping from refunds. Check Autobrush's policy; if they require you to return the item at your cost, factor that into your decision. If the item is defective or arrives damaged, the company should cover return shipping. If they refuse, escalate to your provincial consumer authority and reference consumer protection legislation requiring merchants to cover shipping for defective goods.

Common cancellation mistakes to avoid

Cancellation seems straightforward until something goes wrong. Learning from others' errors can save you weeks of frustration and unwanted charges.

Mistake 1: deleting your account instead of cancelling your subscription

Many customers delete their Autobrush account thinking it cancels the subscription. It does not. Subscriptions and accounts are separate systems; deleting your account may hide the subscription from view but the charges continue. Always explicitly select "cancel subscription" through the account management section, not "delete account." Verify in your bank statement that charges stop, not just in your Autobrush account.

Mistake 2: not keeping proof of cancellation

You cancelled online, got an on-screen confirmation, and assume the job is done. Weeks later, a charge appears. Without screenshots or email confirmation, you have no evidence you ever tried to cancel. Screenshot every confirmation page, save every email, and take photos of your screen showing cancellation completion. Store these files in a dedicated folder with clear timestamps. This evidence is your protection in disputes with your bank or Autobrush.

Mistake 3: assuming email confirmation means you are done

You receive a cancellation confirmation email from Autobrush. Great-but verify it actually worked. Log back into your account 3 days later and confirm the subscription no longer appears active. Check your bank statement 7 days later to ensure no charge posts. Email confirmation is a good sign, but it is not proof until you verify the subscription is truly inactive and charges have stopped.

Mistake 4: waiting too long to contact your bank

After you cancel, you notice a charge 20 days later. You email Autobrush support and wait. Meanwhile, another charge posts 10 days later, and another 10 days after that. You now have three unauthorized charges and only 90-120 days to dispute them before the deadline expires. Contact your bank immediately upon seeing the first unwanted charge. Do not wait for Autobrush to respond; you can dispute and investigate later.

Mistake 5: cancelling via a method that leaves no trail

You call Autobrush's support line and verbally cancel over the phone. The support person says "no problem," but you have no recording, no confirmation number, and no written record. Weeks later, charges continue and Autobrush claims you never cancelled. Always cancel in writing-email or postal mail-so you have documented proof of your request. Phone calls are your last resort only if other methods fail.

Cancellation checklist and record-keeping

Use this checklist to ensure every step of your cancellation is documented and protected.

Why you might want to cancel autobrush

Before you cancel, reflect on whether Autobrush is genuinely not working for you or whether a simple adjustment might solve the problem. That said, you own your decision entirely.

Reasons to stay with autobrush

If the toothbrush works well for your teeth, brush quality is high, shipments arrive on time, and the monthly cost fits your budget, there is no reason to cancel. Many customers are satisfied with Autobrush and would not switch for anything. Only cancel if the negatives outweigh the positives.

Reasons to cancel autobrush

• The toothbrush caused gum irritation or did not whiten teeth as advertised.
• You found a competing brand you prefer (Quip, Oral-B, Sonicare) and want to switch.
• Monthly subscription costs are too high and straining your budget.
• Shipments are consistently late or brush quality has declined.
• Customer support is slow to respond or unhelpful.
• You discovered better value in buying replacement brush heads at a pharmacy or supermarket.
• You simply want to reduce subscription clutter and manage fewer recurring payments.

Any of these reasons is valid. Stopee exists to help you cancel subscriptions that no longer serve you, without guilt or second-guessing.

Where to send postal cancellation letters

If email or online cancellation fails, use registered mail as your backup. Send your cancellation letter to the address below.

Autobrush returns and cancellation address

Unfortunately, Autobrush does not publish a dedicated cancellation-by-mail address on their website. If you must cancel by post, follow these steps:

1. Visit Autobrush's website and locate their "Returns" or "Shipping" address, typically found under "Contact Us" or the footer.
   • If no specific returns address is listed, use their general customer service address from their website footer or contact page.
2. Address your letter to:
   • Autobrush Customer Service (or Autobrush Customer Support)
   • [Returns address or main office address]
   • Mark the envelope "Attn: Cancellation Request"
3. Use Canada Post Registered Mail with signature confirmation and return receipt.
   • This typically costs $12-15 and takes 5-10 business days.
4. Keep your postal receipt and return receipt in a safe place forever.
   • If Autobrush claims they never received your cancellation, you have proof of delivery.
5. If you cannot locate an address on Autobrush's website, contact them via email first and ask for their mailing address for cancellation requests.
   • This email also becomes part of your documented cancellation trail.

Warning: Do not send your cancellation letter to the wrong address. Verify Autobrush's correct postal address before you mail anything. If the letter is returned as undeliverable, the cancellation process restarts and you may miss critical deadlines.

Summary and next steps

Cancelling Autobrush requires focus and documentation, but the process is straightforward when you follow a clear plan. Whether you cancel online, by email, or by registered mail, keep copies of every confirmation, screenshot every completed action, and monitor your bank statement closely for 30 days. If charges continue after cancellation, contact your bank immediately and file a chargeback dispute-do not wait for Autobrush to respond.

You have strong legal protections under Canadian consumer law. Subscription companies must honour cancellation requests, and your bank can reverse unauthorized charges. If you encounter resistance from Autobrush, escalate to your provincial consumer protection office or file a small claims action.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunded funds. Whether you are cancelling Autobrush because the toothbrush did not work or simply because you prefer a different brand, you have made the right choice to take control of your subscriptions and spending. Use this guide as your roadmap, keep detailed records, and do not hesitate to reach out to Stopee (stopee.com) if you need additional support navigating cancellation disputes or consumer rights questions.