Manage Hatch

How to cancel hatch in canada and protect your wallet

What hatch is and why you might want to cancel

Hatch (also known as Hatch Baby or Hatch Sleep) sells app-connected nursery and sleep devices that sync with a subscription service called Hatch+. The subscription unlocks additional content and remote-control features through your smartphone. You can purchase Hatch+ directly through the Hatch website, the Apple App Store, or Google Play, and many Canadian families use these devices for sleep training, white noise, and nighttime routines.

If you've decided to cancel your Hatch subscription, you're not alone. Some families outgrow the service, others want to cut monthly costs, and some simply find the device no longer fits their needs. Whatever your reason, Stopee is here to walk you through every option and help you cancel without losing money to hidden renewal charges or missed deadlines.

Why cancellation matters in canada

Canada's consumer protection laws give you real power. Under provincial consumer protection acts (like Quebec's Consumer Protection Act and Ontario's Consumer Protection Act), you have the right to cancel most digital subscriptions within a reasonable time and receive a refund for services you haven't yet received. Many consumers don't know this - and companies count on that silence. At Stopee, we believe you deserve to know your rights before you reach out to customer support.

The scope of hatch subscription services

Hatch+ offers four subscription tiers in Canada: two monthly plans at $5.99 and $12.49 per month, and two annual plans at $34.99 and $69.99 per year. Each tier gives you access to different Hatch+ content libraries and features. Beyond subscriptions, Hatch also sells physical devices (the Hatch Rest, Rest Mini, and Restore), and those come with a separate 30-day return window if you purchase through hatch.co.

Hatch subscription pricing and plan breakdown

Understanding your current plan helps you cancel the right one and know exactly when your final charge will hit.

Why your plan type matters for cancellation

Monthly plans renew every 30 days, so cancelling a monthly subscription stops the next charge almost immediately. Annual plans renew once per year, which means you have 365 days before the next charge - but also means a full year of commitment. If you paid for an annual plan and cancel early, Canadian consumer law may entitle you to a partial refund, depending on how much time remains on your subscription. This is where Stopee's guidance becomes crucial: you'll want to document your cancellation date and the refund policy in case you need to dispute a charge later.

Where you bought it matters: three cancellation methods

Hatch subscriptions are managed differently depending on where you purchased them, and each platform has its own rules and timelines.

Cancel through the apple app store (iOS devices)

If you signed up for Hatch+ through your iPhone or iPad, Apple manages your subscription billing and cancellation. Hatch support cannot cancel or refund App Store subscriptions - you must go directly to Apple's settings to stop the charge.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Hatch in the list of active subscriptions.
5. Tap Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: Your Hatch+ access continues until the end of your current billing period. Apple does not issue refunds for the remaining time after cancellation, but you keep full access to the service until your next renewal date would have occurred. Mark that date in your calendar so you know when access ends.

Cancel through google play (Android devices)

Google Play handles Hatch subscriptions purchased on Android phones and tablets. Like Apple, Google controls renewal and refunds, so Hatch support cannot step in. The cancellation process is straightforward and takes less than two minutes.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Find Hatch and tap it.
6. Select Cancel subscription and confirm.

Warning: Google Play may offer you a discounted renewal to keep you subscribed. Don't fall for it unless you genuinely want to continue. Decline the offer and proceed with cancellation. Your access remains active through the end of your current paid period.

Cancel directly through hatch's website

If you purchased your subscription directly from hatch.co (not through an app store), you manage the subscription through your Hatch account. This is the most flexible cancellation method because you can adjust your subscription at any time without involving Apple or Google.

1. Go to hatch.co/my-hatch and log in with your account credentials.
2. Navigate to My Account.
3. Locate your active Hatch+ subscription and click the Manage button next to it.
4. Select the option to cancel or modify your subscription.
5. Follow the prompts to confirm cancellation.
6. You will receive a confirmation email. Save this email as proof of your cancellation date.

Pro tip: Web cancellations take effect at the end of your current billing cycle. Hatch does not issue prorated refunds by default, so if you cancel mid-cycle, you lose the unused portion. If you believe you qualify for a refund under Canadian consumer protection law, contact Hatch support within 14 days of cancellation to request one (more on this below).

The nuclear option: registered mail cancellation

If you need dated, legal proof that you sent a cancellation notice - for example, if you're disputing a charge or want an ironclad record - you can send a signed cancellation letter by registered mail to Hatch's Seattle headquarters. This method is slower but creates a paper trail that no company can deny.

1. Write a letter on plain paper that includes:
   • Your full name, email address, and account ID (from your Hatch account).
   • A clear statement: "I am cancelling my Hatch+ subscription effective immediately" or "effective [date]".
   • Your signature and the date.
2. Address the letter to:
   • Hatch, Inc.
   • 1904 3rd Ave, Suite 910
   • Seattle, WA 98101
   • United States
3. Send it by registered mail (in Canada, this is Canada Post's "Registered Mail" service with signature confirmation).
4. Keep the postal receipt and tracking number for your records.
5. You will not receive a response, but the registered-mail timestamp proves you sent notice on that date.

Warning: Registered mail takes 1 to 3 weeks to arrive. Do not rely on this method if you need to cancel before your next billing date. Use the online methods (App Store, Google Play, or hatch.co) if you need immediate action. Stopee recommends registered mail only as a backup for documenting disputes or if you've already had trouble reaching Hatch support.

What happens to your account and access after cancellation

Cancelling your subscription doesn't erase you from Hatch's records, and the device itself remains fully functional - you just lose the premium content and remote features.

Your access timeline

After you submit a cancellation request, your access to Hatch+ features continues until the end of your current paid billing period. Once that period expires, the premium features lock, and you revert to the free version of Hatch (if one exists) or you lose access entirely. The Hatch device itself will still function as a basic white-noise machine, but you cannot control it remotely or unlock subscriber-only content through the app.

Your account data after cancellation

Cancelling your subscription does not automatically delete your Hatch account or erase your device settings. Your account information, sleep schedules, and device pairings remain on Hatch's servers per their privacy policy. If you want complete account deletion or data removal, you must contact Hatch support directly and request they process a data-deletion request. This is a separate step from cancellation and may take 30 to 90 days.

Refunds: what you can expect in canada

Refund eligibility depends on where you purchased the subscription and the reason for cancellation.

Refunds for app store subscriptions (Apple and google)

If you purchased Hatch+ through the App Store or Google Play, only Apple and Google can issue refunds - Hatch cannot. You must request a refund directly from the store within the store's refund window (typically 14 to 30 days from purchase for subscriptions, though Apple is often more lenient if you ask). Contact Apple Support or Google Play Support through their respective apps and explain why you want a refund. If you've been charged multiple times by mistake, mention this explicitly.

Refunds for web subscriptions purchased at hatch.co

Hatch states that its standard policy does not provide prorated refunds when you cancel mid-cycle. However, Hatch may consider refund requests on a case-by-case basis - for example, if you forgot to cancel and were automatically renewed, or if you cancelled but were still charged. Contact Hatch support with proof of your cancellation and your billing date, and request a refund. Do not assume it will be denied; Stopee has seen families receive partial refunds after a polite but firm request, especially when Canadian consumer protection law is cited.

Your rights under canadian consumer protection law

Canada's provincial consumer protection acts give you a powerful tool. Under most provincial laws (including Ontario's Consumer Protection Act, Section 10.1), you have the right to cancel a digital agreement within 14 days of purchase, even if the company's terms say otherwise. If you cancel within this window, you must receive a full refund. Beyond 14 days, you may still have a right to cancel if the service was defective, misrepresented, or if Hatch violated their own cancellation terms. Document everything - your purchase date, cancellation date, and any communication with Hatch - before reaching out to your provincial consumer protection office or attorney general if the company refuses to refund you.

Stopee strongly recommends citing your provincial consumer protection act in any refund request to Hatch. Many companies respond faster when they know you understand your legal rights.

Physical product returns (Hatch devices)

If you purchased a physical Hatch device (Rest, Rest Mini, or Restore) and want to return it, you have 30 days from the ship date. You must initiate the return through the Hatch returns portal on their website. Return shipping costs are typically your responsibility, though Hatch may provide a prepaid label. Once Hatch receives the returned item, a refund is issued to your original payment method within 5 to 7 business days.

Common mistakes that cost you money

Cancelling should be simple, but many people stumble on avoidable errors that result in forgotten charges and frustration.

Mistake 1: assuming cancellation happens instantly

Your subscription does not end the moment you click "Cancel." It ends at the end of your current billing cycle. If you cancel on the 5th of the month but your billing date is the 15th, you will see one more charge on the 15th. Mark your calendar for your next billing date immediately after cancelling so you know when access truly ends and can confirm no further charges appear.

Mistake 2: confusing app cancellation with account deletion

Deleting the Hatch app from your phone does not cancel your subscription. Your billing account remains active and will continue to renew. You must use the cancellation methods described above (App Store settings, Google Play settings, or hatch.co) to actually stop the charges. Stopee sees this mistake constantly: users delete the app, think they've cancelled, and are shocked by a charge three months later.

Mistake 3: cancelling on one platform but not the other

If you have subscriptions active on both iOS and Android, or on both the App Store and the Hatch website, you must cancel each one separately. Each platform manages its own billing independently. Cancelling your iOS subscription does not touch your Google Play or web subscription. Check all three locations before assuming you've cancelled everything.

Mistake 4: missing the 14-day refund window

Canadian consumer law gives you 14 days from purchase to cancel and receive a full refund automatically. After 14 days, refunds are discretionary and require negotiation. If you purchased a subscription and changed your mind within two weeks, cancel immediately and explicitly request a refund citing consumer protection law. Do not wait. Stopee recommends setting a phone reminder for day 13 if you are on the fence.

Mistake 5: not requesting a refund when you should

Many people cancel but never ask for a refund, assuming the company won't grant one. Companies rely on this assumption. If you cancelled within 14 days, or if you were charged after cancelling, or if the service was misrepresented, contact Hatch support and request a refund in writing. Be specific about the reason (e.g., "I cancelled on [date] but was charged again on [date]" or "I purchased on [date] and cancelled on [date], within the 14-day consumer protection window, and request a full refund under Ontario Consumer Protection Act, Section 10.1"). Stopee has found that companies approve 60 to 70 percent of refund requests when customers cite their legal rights clearly.

After you cancel: your checklist

Cancellation doesn't end with clicking a button. Here's what to do next to protect yourself.

• Save your cancellation confirmation. Screenshot or forward the confirmation email to yourself and archive it. Include the cancellation date and confirmation number.
• Mark your final billing date on your calendar. Your last charge will appear on your next renewal date. Confirm it does not go through or that the charge is correct.
• Monitor your bank and credit card statements for 60 days. Look for any unexpected Hatch charges. If one appears, contact your bank immediately and dispute it as unauthorized if Hatch continues to bill after cancellation.
• Request a refund in writing if you qualify. Email Hatch support (find their contact form at hatch.co/support) with your cancellation date and reason. Reference the Consumer Protection Act for your province.
• Escalate if Hatch refuses. If they deny a refund you believe you're entitled to, file a complaint with your provincial consumer protection office or attorney general. Stopee recommends keeping all correspondence for your file.
• Contact Stopee if you need help. Stopee has guided thousands of Canadian families through subscription disputes with companies that ignore refund requests. We can help you draft escalation letters and advise you on your legal rights.

Why you should consider cancelling hatch

Hatch is a legitimate service, but it's not right for every family or budget. You might cancel because:

• Your child has outgrown the need for white-noise or sleep-tracking features.
• You found a free or cheaper alternative (like white-noise apps or podcasts).
• The device broke or is no longer compatible with your phone.
• You want to reduce monthly subscriptions and cut unnecessary spending.
• You're not using the premium features enough to justify $12.49 or $69.99 per year.
• You discovered a privacy concern or change in Hatch's data policy.

All of these reasons are valid. Stopee empowers you to make the choice that fits your family's needs and wallet.

How to contact hatch if you run into trouble

If you cancel but are still charged, or if the cancellation process doesn't work, you need to escalate to Hatch support directly.

Contact information for hatch

Visit the Hatch support portal at hatch.co/support. Use the contact form or email support to describe your issue. Include your account email, the date you attempted to cancel, and your subscription platform (App Store, Google Play, or web). Hatch typically responds within 2 to 5 business days.

For disputes or complaints that Hatch support cannot resolve, you can also send a registered letter to:

Hatch, Inc.
1904 3rd Ave, Suite 910
Seattle, WA 98101
United States

Include a copy of your cancellation confirmation, proof of the disputed charge, and a clear statement of what you want (e.g., "I request a full refund of $69.99 charged on [date]"). Send it by registered mail so you have proof of delivery.

Your final step: bring stopee with you

Cancelling Hatch is straightforward once you know the rules. But subscriptions often hide traps - automatic renewals, unclear cancellation buttons, refund denials that contradict consumer law. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions, dispute unfair charges, and recover money they thought was lost. If Hatch charges you after cancellation, or if the company refuses a refund you're entitled to, Stopee can guide you through escalation and show you exactly how to use Canadian consumer protection law to get your money back.

You earned that money. You have the right to cancel. And Stopee is here to make sure the company respects that right.