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Cancel Hemper: The Right Way
How to cancel your hemper subscription and reclaim your money
What is hemper and why you might want to cancel
Hemper is a U.S.-based smoking accessories retailer that operates both a one-time storefront and a recurring subscription service called the "Hemper Box." Each month, the company ships a curated selection of cannabis paraphernalia, rolling papers, cleaning supplies, and related products to your door. If you signed up for their subscription plan but no longer want the monthly charges, you have the right to cancel at any time. At Stopee, we understand that subscription services can pile up quickly, and we're here to guide you through the cancellation process step by step.
Why cancellations matter
Subscription boxes are designed to renew automatically, which means charges will continue hitting your account until you formally cancel. Many people forget about their Hemper Box after a few months, only to discover unexpected charges on their statement months later. Taking action now saves you money and gives you back control of your spending.
Is hemper the right service for you to keep
Before you cancel, ask yourself whether the Hemper Box still delivers value. Do you actively use the accessories? Are you ordering similar items elsewhere at a better price? If the answer is no to both, cancellation is the smart move. Stopee recommends reviewing your last three boxes to confirm whether the selection genuinely matches your needs.
Your consumer rights in canada when cancelling
Canadian consumers have statutory protections that Hemper's posted policies do not always acknowledge or highlight.
Distance selling and cooling-off periods under canadian law
Hemper operates as a distance seller (selling to you online or by mail without face-to-face contact). While Hemper advertises a 24-hour cancellation window for orders and a 7-day return period for physical goods, you should know that many provinces in Canada recognize a 14-day cooling-off period for distance purchases under consumer protection legislation. This means you may have more time to cancel than Hemper's own policies state. If Hemper refuses your cancellation request based on their shorter timeframes, your provincial consumer protection act may override their terms.
Defective goods and your statutory remedies
If any item in your Hemper Box arrives damaged, defective, or misrepresented, you are entitled to remedies under your province's consumer protection laws-regardless of Hemper's return policies. These remedies often include refunds, replacements, or repairs at no cost to you. Stopee advises documenting any defects with photos and saving all packaging before you contact support.
What to do if hemper refuses your cancellation
If Hemper denies your cancellation or refund request unfairly, escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to the Office of the Superintendent of Real Estate (OSRE) or your provincial consumer protection branch. These agencies can investigate whether Hemper's practices violate your statutory rights. Additionally, contact your credit card company or bank to dispute the charge if Hemper continues billing after you request cancellation.
Cancellation methods: how to cancel hemper your way
Hemper gives you multiple ways to cancel your subscription, each with its own timing and effectiveness.
The fastest method: cancel via the hemper website or app
Logging into your Hemper account and cancelling through your online portal is the quickest path to stopping future charges. This method leaves a digital record and typically takes effect within 24 hours. You can prove you cancelled, which is crucial if a dispute arises later.
Email cancellation if the website fails you
If you cannot access your Hemper account or the cancellation button does not work, email support directly. Hemper lists two support addresses: cx@hemper.co and help@hemper.co. Use both if one does not respond within 48 hours. In your email, include your full name, order number, subscription ID, and a clear statement: "I request immediate cancellation of my Hemper subscription, effective today." Save a copy of the email you send and the response you receive-this trail protects you.
Postal mail as your paper trail
For maximum documentation, send a written cancellation letter by registered mail (recorded delivery) to Hemper's corporate address. This method is slower but creates an undeniable proof of cancellation. Address your letter to:
Hemper
5530 Arville Street, Suite B
Las Vegas, Nevada 89118
United States
Use Canada Post's Xpresspost with signature confirmation so you can track delivery. Write the letter clearly: state your name, subscription ID, and the phrase "I hereby cancel my Hemper subscription effective immediately. Please confirm this cancellation in writing." Keep copies of everything.
What not to do: app store cancellations
Warning: Do not attempt to cancel through the Apple App Store or Google Play Store if you subscribed through an app. Hemper does not link these cancellations to its own billing system. Your subscription will continue charging even if you think you cancelled through the app store. Always cancel directly via the Hemper website or email support.
Step-by-step: how to cancel your hemper subscription right now
Follow these instructions to cancel your subscription today and avoid the next charge.
Step-by-step cancellation via the hemper website
- Visit the Hemper website and log into your account using your email and password.
- Navigate to your account settings or "My Subscriptions" section (usually found under your profile menu or dashboard).
- Locate your active Hemper Box subscription in the list.
- Click the "Cancel Subscription" button next to your subscription.
- Hemper may ask you why you are cancelling; select an option or skip this step.
- Confirm the cancellation when prompted.
- Look for a confirmation message on screen and a confirmation email sent to your registered address.
- Pro tip: Screenshot this confirmation page before closing your browser. You now have proof of cancellation.
Step-by-step cancellation via email if the website is down
- Open your email client and compose a new message.
- Address it to cx@hemper.co with a copy to help@hemper.co.
- In the subject line, write: "Subscription Cancellation Request - [Your Full Name]"
- In the body, include:
- Your full name as it appears on your Hemper account
- Your email address registered with Hemper
- Your subscription or order ID (find this in past order confirmations)
- Your request: "I request immediate cancellation of my Hemper subscription effective today. Please confirm this cancellation in writing within 24 hours."
- Send the email and wait for a response.
- Pro tip: If you do not hear back within 48 hours, send a second email marked "URGENT" and copy in your credit card company's customer service email (if available).
Step-by-step cancellation by postal mail
- Gather your subscription details: your full name, account email, subscription ID, and the date you request cancellation.
- Write a formal letter on plain paper, addressed to the Hemper office in Las Vegas (address listed above).
- Include the date, your name, and your account details in the letter body.
- Write clearly: "I hereby request immediate cancellation of my Hemper subscription effective on [today's date]. Please confirm this cancellation in writing to [your email address]."
- Sign and date the letter.
- Make two copies: one to send, one to keep for your records.
- Place the letter in an envelope and take it to Canada Post.
- Request Xpresspost with signature confirmation (costs approximately CAD $12-$16).
- Keep your tracking number and receipt until you receive written confirmation from Hemper.
Timing is critical: the 48-hour rule and how it affects your refund
Hemper's renewal cycle moves fast, and timing directly impacts whether you are charged again.
The 48-hour cancellation window before renewal
Hemper states that you must cancel at least 48 hours before your next scheduled renewal date to avoid the upcoming charge. If your renewal is set for the 15th of each month and today is the 10th, you have until the 13th at 11:59 PM to cancel and stop that charge. If you cancel after the 48-hour mark passes, the order confirmation has already been generated and you cannot stop the shipment.
What happens if you cancel after the 48-hour window
If the order has already been confirmed, your next Hemper Box will still ship and you will still be charged. However, the cancellation takes effect for the following billing cycle. This means you receive one more box on the current subscription before the cancellation becomes final. Stopee recommends checking your Hemper account for your next renewal date immediately-do not assume you know when it is.
What if your box has already shipped
Warning: If Hemper has already generated a shipping label and sent you a tracking email, you cannot cancel the order through normal channels. Your only option is to refuse delivery when the package arrives. Write "Return to Sender" on the box and refuse it at your door. The box will return to Hemper and typically be processed as store credit to your account (not a refund to your original payment method).
Hemper's pricing and subscription plans
Understanding what you are paying for helps you decide whether cancellation is the right move.
| Product or plan | Price (CAD) | Billing cycle | What's included |
|---|---|---|---|
| Hemper Box subscription | From approximately CAD $40-$60 | Monthly | Curated selection of smoking accessories, rolling papers, cleaning supplies, and related items (exact contents vary) |
| Portal Gun Torch (one-time purchase) | CAD $74.99 | One-time | Standalone torch accessory for cannabis use |
| Additional one-time products | Variable | One-time | Rolling papers, grinders, storage, and other accessories sold individually |
Pro tip: If you are cancelling because the Hemper Box does not contain items you use, calculate what you would spend buying those products separately. Many customers discover they can purchase higher-quality items from specialty retailers for less than the monthly subscription cost.
What happens after you cancel your hemper subscription
Cancellation is only the beginning; knowing what comes next helps you avoid surprises.
Future billing stops, but current access remains
Once your cancellation is processed before the 48-hour deadline, Hemper stops charging your payment method for future months. However, if you are mid-cycle, your current month's box (already confirmed and shipped) will still arrive. You receive what you paid for, but no additional charges will follow.
Your account and order history stay accessible
Cancelling your subscription does not delete your Hemper account. You can still log in, view your order history, and access any account credits or store gift cards. This is useful if you want to make one-off purchases later without committing to a subscription.
Request account deletion if you want a fresh start
If you want Hemper to remove all your personal data and account information, email support and explicitly request account deletion. Note that this may take 30-60 days and Hemper will likely ask you to confirm the request. Stopee suggests keeping your account active for at least 30 days after cancellation so you can respond to any billing disputes or confirmation requests.
Refunds: when hemper will and will not give you money back
Hemper's refund policy is restrictive, but you have more leverage than their policies suggest.
When hemper will refund your money
Hemper issues refunds to your original payment method in these specific situations:
- You request cancellation within 24 hours of placing an order and Hemper support approves it.
- Items in your box are out of stock and cannot be supplied in a timely manner; Hemper refunds the full charge.
- You return unused items in original condition within 7 days of delivery (though Hemper typically issues store credit instead of a cash refund).
- You dispute the charge with your credit card company or bank and the payment processor rules in your favour.
When hemper will not refund your money
Hemper explicitly does not provide prorated refunds for partially used subscription periods. If you cancel mid-month, you do not receive a partial refund for the days remaining. This is where Canadian consumer protection laws may override Hemper's policy. If you can demonstrate that you cancelled within a 14-day cooling-off period (allowed under provincial law) or that the box arrived damaged, you may have grounds for a refund despite Hemper's stated policy.
Store credit is not a refund
Warning: Hemper often offers store credit (E-Gift Cards) instead of cash refunds. Store credit is only valuable if you plan to buy more from Hemper. If you do not, ask for a cash refund explicitly. If Hemper refuses, escalate to your credit card company.
Restocking fees reduce refunds further
For returned items, Hemper reserves the right to apply a restocking fee of up to 50%. This means a CAD $60 item may only generate a CAD $30 refund. Additionally, Hemper requires you to pay return shipping unless Hemper made the error (e.g., sent the wrong item). Certain items-cleaning supplies, rolling papers, and wraps-are non-returnable entirely.
How to pursue a refund if hemper refuses
If Hemper denies your refund request unfairly, contact your credit card company or bank. Ask them to dispute the charge and mention that you requested cancellation or return within the applicable timeframe. Provide them with copies of your cancellation email or confirmation, screenshots of the Hemper website showing their policies, and any communication from Hemper. Stopee has found that credit card companies often rule in favour of consumers when clear evidence of a cancellation request exists.
Common mistakes people make when cancelling hemper
Cancelling a subscription should be straightforward, but many people accidentally sabotage their own efforts and end up with unwanted charges.
Thinking you cancelled when you only paused your subscription
Some subscription platforms offer a "pause" option that temporarily stops billing but does not cancel the subscription. If Hemper presents this choice, select "cancel" explicitly, not "pause." A paused subscription will resume billing after a set period (often 30 or 90 days), and you may forget to cancel it later. Stopee recommends confirming in your cancellation email: "I request permanent cancellation, not a pause or temporary suspension."
Cancelling through the wrong channel and leaving no record
Calling a general customer service number or messaging Hemper through social media may feel like cancellation, but these conversations are hard to prove later. Always cancel through the website portal (best), email (second-best), or postal mail (third-best). These methods generate records you can reference if Hemper claims you never cancelled.
Missing the 48-hour window and assuming you are safe
Procrastinating on cancellation is the number-one reason people pay for unwanted boxes. If you decide to cancel, do it immediately-do not wait until the end of the week. Mark your calendar with your renewal date right now and set a phone reminder for 5 days before that date. This buffer gives you time to cancel without rushing.
Accepting store credit when you want a cash refund
If a Hemper representative offers store credit, ask directly: "Can I receive a refund to my original payment method instead?" If they say no, escalate to a manager or your credit card company. Do not accept store credit as a "final" solution unless you genuinely plan to shop at Hemper again.
Ignoring your bank statement after cancellation
Even after you cancel, verify that Hemper stops charging you. Check your next credit card or bank statement 5-7 days after your next scheduled renewal date. If Hemper charged you despite your cancellation, contact your bank immediately to dispute the charge and provide them with your cancellation confirmation email. The sooner you catch an error, the faster your bank resolves it.
Your cancellation checklist: ensure you are protected
Use this checklist to confirm you have cancelled correctly and documented everything.
| Checklist item | Status |
|---|---|
| I know my Hemper renewal date and it is at least 48 hours away | ☐ Done |
| I submitted a cancellation request via the website, email, or postal mail | ☐ Done |
| I have a confirmation email or screenshot proving I cancelled | ☐ Done |
| I waited 24 hours and checked my email for a cancellation confirmation from Hemper | ☐ Done |
| I logged back into my Hemper account and verified the subscription shows as "cancelled" | ☐ Done |
| I set a reminder to check my bank statement 5-7 days after my renewal date to confirm no charge occurred | ☐ Done |
| If charged after cancellation, I contacted my bank to dispute the charge and provided proof | ☐ Done or N/A |
Comparing hemper to other smoking accessory subscriptions
Before you cancel, you might wonder whether switching to another service makes sense instead.
| Service | Approximate monthly cost (CAD) | Cancellation policy | Refund policy |
|---|---|---|---|
| Hemper | CAD $40-$60 | Website or email; 48-hour window before renewal | Limited; 24-hour order cancellation or store credit |
| Smoke Cartel Subscription | CAD $30-$50 | Website cancellation; similar 48-hour policy | 30-day returns for store credit |
| One-time purchases from specialty retailers | Variable | Not applicable | Varies by retailer; often more flexible than subscriptions |
If you value flexibility and control, skipping the subscription entirely and buying items as needed may save you money and headaches. Stopee suggests calculating your annual spending under the Hemper subscription versus shopping à la carte from multiple retailers.
Hemper's address and final contact information
If you need to reach Hemper or send a cancellation letter, use the details below.
Postal address for cancellation letters or formal complaints
Hemper
5530 Arville Street, Suite B
Las Vegas, Nevada 89118
United States
Send cancellation letters by Canada Post Xpresspost with signature confirmation (approximately CAD $12-$16). Allow 7-10 business days for delivery and processing.
Email addresses for customer support
Send cancellation or account inquiries to cx@hemper.co or help@hemper.co. Both addresses reach Hemper support; if one does not respond within 48 hours, try the other. Always include your subscription ID and full name.
If hemper refuses to honour your cancellation
Contact your provincial consumer protection authority:
- Ontario: Ministry of Government and Consumer Services
- British Columbia: Competition and Consumer Protection Branch
- Alberta: Fair Trading Act administrator
- Other provinces: Search "[Your Province] consumer protection" for the relevant agency
You may also file a chargeback dispute with your credit card company or bank. Provide them with your cancellation email and bank statement as evidence.
Final thoughts: take control of your subscriptions today
Hemper is a legitimate retailer, but like all subscription services, it counts on inertia to keep charging you month after month. You have the power to cancel whenever the service no longer serves you-whether that is today or next month. Use the step-by-step methods outlined above, document everything, and do not hesitate to escalate to your bank or provincial consumer protection agency if Hemper refuses to honour your cancellation.
Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money. Whether you are cancelling Hemper, a meal kit service, a streaming platform, or any other recurring charge, the principle remains the same: act quickly, document your request, and verify that the charges stop. Your bank account will thank you.
Cancel your Hemper subscription today using the website method (fastest), email (best record), or postal mail (most formal). Then check your bank statement in 7 days to confirm. You are in control-take action now.