Manage Lmnt

How to cancel lmnt and get your refund in canada

What is lmnt

Lmnt is an electrolyte drink mix brand that helps you stay hydrated and maintain electrolyte balance. You can buy individual sachets as one-time purchases or subscribe to recurring shipments delivered to your door. The brand sells through its own website, major Canadian retailers like Costco and Well.ca, Amazon, and mobile apps on iOS and Android. Whether you've committed to a subscription or simply tried the product and decided it's not for you, Stopee has created this guide to help you cancel confidently and understand your rights as a Canadian consumer.

Why canadians choose lmnt

Lmnt appeals to athletes, fitness enthusiasts, and anyone managing their hydration without added sugar. The brand markets electrolyte blends with sodium, potassium, and magnesium as a cleaner alternative to traditional sports drinks. Many Canadians start with a subscription to ensure regular deliveries, then discover they either don't use the product as much as expected or prefer buying individual packs from retail stores instead.

When cancellation makes sense

You should cancel your Lmnt subscription if you're not using the product regularly, prefer purchasing from retailers, or want to switch to a competitor. Cancelling also makes sense if you're being charged on a schedule that doesn't match your actual consumption, or if you simply want to pause and reassess your hydration strategy. Stopee recommends reviewing your subscription frequency and usage every three months to ensure you're not paying for products you don't need.

Your consumer rights in canada

Canadian consumer protection law gives you strong rights when cancelling subscriptions and requesting refunds. This section outlines what protections apply to your Lmnt purchase.

Federal and provincial consumer protection laws

Under the Consumer Protection Act (Ontario, British Columbia, Alberta, and other provinces), subscription agreements must be transparent, easy to cancel, and cancellation must be as simple as signing up. If Lmnt makes cancellation deliberately difficult or buried in their terms, you have grounds to dispute charges. Canada's federal Competition Act also prohibits false or misleading advertising about refund policies or cancellation processes.

Most Canadian provinces require that companies honour refund requests within 15 to 30 days. If Lmnt refuses to refund you after you've cancelled, you can escalate to your provincial consumer protection authority. Stopee always recommends documenting your cancellation request in writing (email or registered mail) so you have proof of when you initiated the cancellation.

Your right to cancel within a cooling-off period

Many provinces grant you a cooling-off period (usually 14 days) to cancel a distance purchase (online or phone order) without penalty. If you purchased your Lmnt subscription through the website or mobile app, you may have the right to cancel within this window and receive a full refund, even if you've already received the first shipment. Stopee recommends checking your province's specific rules, but this protection typically covers subscription services sold online.

How to cancel lmnt across all platforms

Cancellation methods depend on where and how you subscribed. Follow the steps for your specific platform to ensure your subscription stops at the next billing cycle.

Cancel your lmnt website subscription

If you subscribed directly through Lmnt's website (drinklmnt.com), you control your account and can cancel within minutes. Here's how.

1. Log into your Lmnt account on the official website
   • Visit drinklmnt.com and enter your email and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to your subscriptions
   • Go to your account dashboard or settings menu
   • Look for "Subscriptions," "My Orders," or "Recurring Shipments"
3. Select the subscription you want to cancel
   • You may have multiple subscriptions if you've ordered different flavours or quantities
   • Click on the subscription to view its details and next billing date
4. Click "Cancel subscription"
   • Warning: Lmnt's website may show your subscription as "paused" or "cancelled" but still retain your account. This is not the same as deletion.
   • Confirm the cancellation when prompted
5. Verify cancellation by email
   • Check your inbox for a cancellation confirmation email
   • If you don't receive one within 24 hours, contact Lmnt support to confirm the cancellation went through
6. Request account deletion separately if desired
   • Cancelling your subscription does not delete your account or personal data
   • If you want your account and data removed entirely, email Lmnt's support team and request account deletion

Pro tip: Take a screenshot of your subscription status after cancellation, showing the "cancelled" or "paused" status and the date. This protects you if Lmnt accidentally re-bills you.

Cancel your iOS (Apple app store) subscription

If you subscribed through the Lmnt app on your iPhone or iPad and Apple handles the billing, you must cancel through Apple's system, not through the Lmnt app. Deleting the Lmnt app or cancelling your account on the app will not stop Apple from charging you.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID profile at the top
   • If you're using an older iOS version, go to Settings > Subscriptions directly
3. Select "Subscriptions"
   • You'll see a list of all active and past subscriptions linked to your Apple ID
4. Find "Lmnt" in your subscription list
5. Tap on the Lmnt subscription to view details
   • You'll see your renewal date and the amount you're being charged
6. Tap "Cancel subscription"
   • Apple may offer you a discount to keep the subscription - decline if you want to cancel completely
   • Confirm the cancellation
7. Verify the cancellation by checking the subscription status
   • It should show "Expired" or "Cancelled" after your current billing period ends

Warning: Apple keeps cancelled subscriptions visible in your subscription list for reference. This doesn't mean you're still being charged. Check the status line - if it says "Expired" or shows no renewal date, you're no longer subscribed.

Cancel your android (Google play) subscription

If you subscribed through the Lmnt app on Android and Google Play bills you, you must cancel through the Google Play Store app or website. Simply uninstalling the Lmnt app will not stop Google from charging your linked payment method.

1. Open the Google Play Store app on your Android device
   • Alternatively, visit play.google.com on your browser and sign into your Google account
2. Tap your profile icon in the top right corner
3. Select "Manage your Google Play account"
4. Tap the "Payments and subscriptions" tab
5. Select "Subscriptions"
   • You'll see all active and past subscriptions
6. Find "Lmnt" in the list and tap on it
7. Tap "Cancel subscription"
   • Google may display retention offers - select "Cancel subscription" again to confirm you want to leave
8. Confirm the cancellation
   • Your subscription will end at the next renewal date; you won't be charged again

Pro tip: Screenshot the cancellation confirmation screen. Google Play sometimes takes 24 hours to process cancellations, so documenting the action protects you if you're charged again.

What happens after you cancel

Understanding what occurs after cancellation helps you avoid unexpected charges and know what to expect next. Stopee walks you through the post-cancellation timeline.

Timeline and what to expect

When you cancel, your subscription typically stops at the end of your current paid billing period, not immediately. You won't receive new shipments after this date, but your account information and order history remain stored. Here's what happens in the days and weeks following your cancellation.

• Same day: You receive a cancellation confirmation email from Lmnt, Apple, or Google (depending on your platform). Take a screenshot and save this email.
• Next 7 days: Your account shows as "cancelled," "paused," or "expired" in the system. Log back in to verify status if you're unsure.
• End of current billing period: No new shipment is processed. You will not be charged for the next cycle.
• Days 15-30: If you were charged in error or believe a charge went through after cancellation, contact Lmnt support immediately with your cancellation confirmation email and receipt.

Account deletion vs. subscription cancellation

Cancelling your subscription does not delete your Lmnt account. Your email, address, order history, and account settings remain on Lmnt's servers. If you want your account and personal data removed entirely, you must request account deletion separately in writing.

Email Lmnt's support team with the subject line "Account Deletion Request" and include your full name, email address, and account confirmation number. Keep a copy of this email for your records. Stopee recommends waiting at least 5 business days for a response and escalating to your provincial privacy authority if Lmnt refuses to delete your account upon request.

Refunds and billing disputes

Lmnt offers refunds under specific circumstances. This section explains your options and how to recover money if you've been overcharged or want to return unopened products.

Lmnt's refund policy explained

Lmnt advertises a "no-questions-asked" refund policy for direct purchases on its website and through its Amazon storefront. If you're unsatisfied with the product or were charged by mistake, you can request a refund or product replacement. The policy does not specify a time limit, but Stopee recommends requesting refunds within 30 days of purchase while documentation is fresh.

For subscriptions, Lmnt refunds charges made before you cancelled if you request help quickly. Contact their support team by email or live chat (Monday to Friday, 9am to 9pm EST) and explain why you want a refund. Provide your order number, subscription dates, and the amount charged. Lmnt will review your request and either approve a refund, issue a store credit, or offer a discounted reactivation.

Getting a refund for apple or google play subscriptions

If your subscription was billed through Apple or Google Play, you cannot request a refund directly from Lmnt. You must go through the app platform's refund system.

• Apple refunds: Log into your iTunes account settings, go to "Purchase History," find the Lmnt charge, and select "Report a Problem." Apple reviews your claim and decides within 24 to 48 hours. Refunds are issued to your original payment method within 5 to 10 business days.
• Google Play refunds: Open the Google Play Store, go to "Manage your account," select "Payments and subscriptions," find the Lmnt charge under "Purchase history," and tap "Report a problem." Google processes the request and typically refunds within 5 to 7 business days.

Warning: Apple and Google will only refund subscriptions within 48 hours of the charge. If more than 48 hours have passed, they may decline your refund request. In this case, you can appeal to Apple or Google's support team directly or escalate to your provincial consumer protection office.

Escalation steps for denied refunds

If Lmnt, Apple, or Google denies your refund request, you have options. First, respond to the denial email with a clear explanation of why you believe you deserve a refund (unauthorized charge, defective product, etc.). Provide receipts, cancellation confirmations, and any relevant screenshots.

If the company does not respond or continues to refuse, file a formal complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to Consumer Protection BC. Stopee recommends keeping all documentation (emails, receipts, screenshots, cancellation confirmations) organized in one folder so you can submit them to the regulator if needed.

Lmnt pricing and plan comparison

Understanding Lmnt's pricing helps you decide whether a subscription or one-time purchase is right for your hydration needs and budget.

The 30-sachet pack directly from Lmnt offers the lowest cost per serving if you're committed to the brand. Costco's 32-pack is slightly more expensive but gives you a bulk option without a subscription. If you prefer trying multiple flavours before committing, the Variety Pack from Well.ca is a good starting point, though it costs more per sachet.

Common mistakes when cancelling lmnt

Cancelling a subscription can feel stressful, and it's easy to miss important steps or misunderstand what "cancelled" actually means. Here are the pitfalls Stopee sees most often.

Thinking the app deletion cancels your subscription

Many people believe that deleting the Lmnt app from their phone automatically cancels their subscription. It doesn't. Apple and Google continue to bill your payment method even if the app is gone. You must explicitly cancel through the app store's subscription settings (as outlined above) to stop charges. Deleting the app is a separate action that just removes the software from your device.

Confusing "pause" with "cancel"

Lmnt's website may show your subscription as "paused" after you click "cancel." A paused subscription is not permanently cancelled - it simply delays your next shipment and holds your account in a temporary state. If you don't explicitly delete or fully cancel, Lmnt may reactivate the subscription or allow it to resume if you log back in. Always verify the final status says "cancelled" or "deleted," not "paused."

Not saving cancellation confirmation

If you don't screenshot or save your cancellation confirmation email, you have no proof if Lmnt re-bills you. Always take a screenshot of the cancellation confirmation screen and save the confirmation email. Store both in a folder titled "Subscriptions - Cancelled" on your computer or cloud drive. This documentation is essential if you need to dispute a charge with your bank or escalate to a consumer protection authority.

Cancelling too close to your billing date

If you cancel on the day your subscription is set to renew, the charge may still go through because the system processes it before your cancellation is reflected. To avoid this, cancel at least 2 to 3 days before your next billing date. Check your account to see when your next charge is scheduled, then cancel well in advance of that date.

Not checking for multiple subscriptions

If you've subscribed multiple times with different payment methods, email addresses, or accounts, you may have more than one active subscription. Log into your Lmnt account and check whether you have multiple "active" subscriptions listed. Cancel each one individually. If you subscribed through both the website and the mobile app, you'll have two separate subscriptions to cancel.

Preventing unwanted re-billing

Even after you cancel, Lmnt or the payment processors may try to charge you again by mistake or due to a system error. Protect yourself by monitoring your bank account and credit card statements for at least 30 days after cancellation.

• Set a phone reminder 7 days after cancellation to check your statement
• Look for any charge from "Lmnt," "drinklmnt.com," Apple, or Google Play
• If an unexpected charge appears, contact your bank immediately and dispute it as an unauthorized recurring charge
• Provide your bank with your cancellation confirmation email and ask them to reverse the charge
• Most banks will refund unauthorized recurring charges within 5 to 10 business days

Should you keep or cancel your lmnt subscription

Before you cancel, consider whether the subscription actually fits your lifestyle and budget. This section helps you make an informed decision.

Reasons to keep your subscription

• You work out or play sports regularly and use electrolyte drinks during or after exercise
• You prefer the convenience of automatic deliveries and don't want to remember to reorder
• The subscription cost saves you money compared to buying individual packs at retail
• You've tried the product and confirmed you like the taste and ingredients
• You're willing to commit to a hydration routine and actually use the sachets

Reasons to cancel your subscription

• You're not using the sachets fast enough and they're piling up unopened
• You prefer buying individual packs from Costco or Well.ca when you need them
• You've tried it and don't like the taste or how the product affects you
• The subscription charge is higher than buying from a retailer
• You want to try a competitor product or different hydration strategy
• You're on a tight budget and cutting unnecessary recurring expenses

Contact lmnt for support

If you need to reach Lmnt's support team to cancel, request a refund, or ask questions about your subscription, here's how to get in touch. Stopee recommends communicating in writing (email) so you have a record of your request.

Lmnt customer support channels

• Email: Send your cancellation or refund request to Lmnt's support email address. Include your full name, account email, order number, and a clear description of your request.
• Live chat: Available Monday to Friday, 9am to 9pm EST. Use this channel if you need an immediate response or want to clarify your cancellation status.
• Help centre: Visit help.drinklmnt.com for self-service guides, FAQs, and cancellation instructions.

Pro tip: When contacting support, write your email as if you're speaking to a friend on the phone - be clear, patient, and include all relevant details in one message. This makes it easier for the support team to help you quickly and reduces the chance of back-and-forth exchanges.

Registered mail address for formal requests

If you're sending a formal cancellation letter or disputing a charge, Stopee recommends sending correspondence via registered mail (with proof of delivery) to Lmnt's main office address. This creates an official record if you need to escalate to a regulator or small claims court. Request confirmation of receipt and keep a copy of the letter and tracking number.

Note: Contact Lmnt's support team first to request the correct mailing address for legal correspondence, as corporate headquarters may differ from customer service locations.

Your next steps

Cancelling your Lmnt subscription is straightforward when you follow the correct steps for your platform. Whether you're cancelling a website subscription, an iOS app subscription, or an Android app subscription, the process takes only a few minutes and requires no phone calls or complicated justifications.

Start by identifying where you subscribed (Lmnt's website, Apple App Store, or Google Play Store), then follow the step-by-step instructions above. Save your cancellation confirmation email and take a screenshot of your account status. Monitor your payment method for 30 days to ensure you're not re-billed by mistake. If a charge appears after your cancellation, contact your bank immediately to dispute it.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute incorrect charges, and understand their rights under Canadian consumer law. If Lmnt refuses to honour your cancellation request or denies a refund you believe you deserve, don't hesitate to escalate to your provincial consumer protection authority. You have rights as a Canadian consumer, and Stopee is here to help you exercise them confidently.