Manage Manscaped

How to cancel manscaped peak hygiene plan in canada (2024)

Understanding manscaped and your subscription options

Manscaped is a male grooming brand that sells electric trimmers, complete grooming kits, and personal care products to Canadian customers. Beyond one-time purchases, they operate a recurring subscription service called the Peak Hygiene Plan (or VIP Package) that delivers blade refills and grooming products every three months to your door.

If you signed up for a VIP subscription and now want to step back, you're not alone. Many Canadian subscribers find the recurring charges add up faster than expected, or they've simply moved on to other grooming routines. The good news is that Manscaped makes cancellation straightforward when you know the right steps-and that's exactly what Stopee is here to help you with.

Why customers cancel manscaped subscriptions

Your reasons for cancelling are valid, whether you're managing your budget, switching brands, or simply not using the products as often as anticipated. Some subscribers cancel because they didn't realise the commitment was ongoing, others because the C$49.50 (plus tax) every three months doesn't fit their grooming needs anymore. Stopee recognizes that subscriptions should work for you, not the other way around.

What you need to know before you cancel

Timing matters. Manscaped enforces a five business day cutoff before your next scheduled shipment-cancel after that window closes and you'll be charged for the upcoming delivery. You'll keep access to your VIP benefits (like discounts or exclusive products) until your paid period ends, even after cancellation. If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not the Manscaped website.

Your cancellation methods explained

Stopee breaks down every way to cancel Manscaped so you can choose what works best for you.

Cancel online (recommended for canadian customers)

The fastest and most reliable path to cancellation is through your Manscaped account on the Canadian website. You'll have a digital record of your request, and the system confirms cancellation immediately.

1. Go to ca.manscaped.com in your browser.
2. Sign in with your email address and password.
   • If you've forgotten your login, select "Forgot Password" and reset before proceeding.
3. Navigate to "My Account" or "Account Settings" in the top menu or sidebar.
4. Look for "My Peak Hygiene Plan," "My VIP Package," or "Active Subscriptions"-the exact label depends on your account type.
   • Scroll down if you don't see it immediately; it's usually grouped with order history.
5. Click "Cancel Plan" or "Cancel Subscription."
   • Manscaped may ask you to confirm your reason (optional feedback, but helpful for their product team).
6. Click "Confirm Cancellation" or similar final button to complete the action.
   • You'll see an on-screen confirmation message immediately.
7. Screenshot or save the confirmation for your records.
   • Pro tip: Most Canadian companies keep digital records for at least 90 days, but your screenshot is your personal proof.

Timing note: Cancel at least five full business days before your next scheduled shipment to avoid being charged. Check your "Upcoming Orders" or "Billing Schedule" section to confirm the exact date of your next delivery.

Cancel by email (alternative method)

If you prefer written communication or have trouble accessing your account, you can submit a cancellation request by email. This method takes longer but creates a paper trail.

1. Compose a new email to Manscaped customer support at support@manscaped.com.
   • Subject line: "Subscription Cancellation Request"
2. Include your full name, email address associated with your account, and order or subscription number (find this in your confirmation email or account page).
   • The more details you provide, the faster they process your request.
3. Write a simple cancellation statement: "I request that my Peak Hygiene Plan subscription be cancelled immediately and that no further charges be processed."
4. Send the email and keep it in your "Sent" folder for proof of submission.
   • Warning: Email cancellations can take up to five business days to process, so send this well in advance of your billing date.
5. If you don't receive a confirmation reply within 48 hours, follow up with a second email referencing your first message.

Cancel apple app store or google play subscriptions

If you enrolled in Manscaped through a mobile app, Apple or Google manages your subscription directly-Manscaped cannot cancel it from their website.

For iPhone or iPad (Apple App Store):

1. Open the App Store app.
2. Tap your profile icon (top right corner).
3. Select "Subscriptions."
4. Find "Manscaped" in the list and tap it.
5. Tap "Cancel Subscription" and confirm.

For Android devices (Google Play):

1. Open the Google Play app on your phone.
2. Tap your profile icon (top right).
3. Select "Payments and Subscriptions," then "Subscriptions."
4. Tap "Manscaped" from the list.
5. Select "Cancel Subscription" and follow the prompts.

Note: Google and Apple subscriptions follow their own refund rules, which may differ from Manscaped's standard 30-day return policy.

Manscaped pricing and plan breakdown

Understanding what you're paying helps you decide whether cancellation is right for you.

The Peak Hygiene Plan (C$49.50 quarterly) is the most popular recurring option. Over a full year, that's roughly C$198 plus tax-costs that add up if you're not actively using the products.

What happens immediately after you cancel

Cancellation isn't instant in all cases, and knowing what to expect helps you avoid surprise charges and unnecessary stress.

Your access during and after the cancellation window

When you cancel via the Manscaped website, your subscription stops at the next renewal date. You retain VIP member status and any associated benefits (discounts, early access to new products) until your paid period ends. If you've already been charged for the upcoming shipment before you cancelled, that order ships unless you contact Manscaped support to request a refund.

Important: The five business day cutoff runs Monday through Friday, excluding Canadian holidays. Plan ahead so you don't miss the window.

Email cancellation processing timeline

Requests sent to support email take up to five business days to process. During this time, hold off on any follow-up purchases using the same account-doing so may complicate the cancellation request. Keep the original email and any confirmation message from Manscaped for at least 30 days.

App store cancellation rules

If you cancelled through Apple or Google, the platform's cancellation takes effect immediately, but it may take 24 to 48 hours for the status to fully sync between the app store and Manscaped's system. You won't be charged after your current billing cycle ends.

Refund eligibility and the 30-day money-back guarantee

Stopee wants you to understand your refund rights in Canada, because they're stronger than many people realize.

The 30-day return window for products

Manscaped offers a 30-day money-back guarantee on all products purchased from manscaped.ca, starting from the date you receive your order. Unopened, unused items (including bundles) qualify for a full refund to your original payment method. Some items, such as Manscaped boxers, are refundable only if unworn and in original packaging.

If you cancel your subscription but have already received products you want to return, you have 30 days from receipt to request a refund for those items separately from the subscription cancellation itself.

Subscription refunds and timing

Cancelling your subscription does not automatically refund past charges; it only stops future ones. However, if you cancel before the five business day cutoff, the next shipment will not be charged or sent. If you're already charged for an upcoming delivery and want that money back, you can request a refund under Manscaped's standard returns policy, provided you meet the 30-day window from delivery.

Apple and google refund policies

Subscriptions purchased through Apple App Store or Google Play follow those platforms' refund rules, not Manscaped's. Apple typically allows refund requests within 14 days of a charge; Google offers a similar window. Contact Apple Support or Google Play Support directly if you want a refund for app store charges.

Your consumer protection rights in canada

You have legal protections when dealing with recurring charges, and Stopee encourages you to know them.

Consumer protection act protections

Canada's provincial Consumer Protection Acts (and similar legislation in all provinces and territories) govern subscription services. Key protections include:

• Clear disclosure: Retailers must inform you of all material terms (price, frequency, how to cancel) before charging you. Manscaped must make cancellation easy and clear.
• Cancellation rights: You have the right to cancel at any time without penalty, though companies can charge for the current billing period.
• Negative option billing: Companies cannot charge you automatically without your explicit, informed consent. If Manscaped didn't clearly outline the recurring charge before your first subscription order, you may have grounds to dispute the charges.
• Cancellation method: The company must offer at least one free cancellation method that's as simple as the sign-up process. If you signed up online, they must allow online cancellation.

What to do if manscaped refuses to cancel

If Manscaped ignores your cancellation request or continues charging after you cancelled, escalate your complaint to your provincial regulatory body. In most provinces, this is the Ministry of Government and Consumer Services (or equivalent). You can also file a complaint with the Office of the Superintendent of Bankruptcy Canada (OSB) if the issue involves debt collection or aggressive billing practices.

Additionally, you can file a chargeback with your credit card issuer or bank if Manscaped charged you after a documented cancellation request. Banks reverse fraudulent recurring charges routinely.

Common mistakes to avoid when cancelling

Cancellation feels straightforward until something goes wrong-and a small oversight can mean another three-month charge hitting your account.

Timing mistakes

The five business day rule catches many customers off guard. If your next shipment is scheduled for April 20, you must submit cancellation by 4:59 p.m. ET on April 15 (assuming Friday-through-Tuesday is your window). Saturday and Sunday don't count toward the five days. Many people cancel on Monday, thinking they have time, only to realize Friday's deadline has already passed.

Pro tip: Check your account right now for your next delivery date, then count back five business days on a calendar. Mark that date in your phone reminder.

Account access problems

Forgotten passwords, expired browser sessions, and outdated contact information can block your online cancellation. If you can't log in, reset your password before attempting cancellation. If you've moved or changed your email, update your account details first (this takes 24 hours to sync on Manscaped's system), then proceed with cancellation.

Confusing the subscription with one-time products

You may have both a one-time Lawn Mower 3.0 purchase and an active Peak Hygiene Plan. Cancelling one does not cancel the other. Log into your account and verify which subscriptions are actually active before assuming you're fully cancelled.

Ignoring app store subscriptions

If you signed up for the subscription through the Manscaped app on your phone, you must cancel via Apple or Google-the Manscaped website won't show or control that subscription. Many users cancel on the website, think they're done, then receive an unexpected charge from their app store three months later.

Not documenting your request

If you cancel by email and don't receive a reply, you have no proof of submission. Always screenshot your online cancellation confirmation and save any support emails. Stopee recommends keeping these records for 90 days after the expected cancellation date.

Your post-cancellation checklist

After you've clicked "Cancel," follow these steps to ensure nothing falls through the cracks.

1. Screenshot or save your cancellation confirmation message (online method).
   • Email it to yourself or save it in a cloud drive for backup.
2. Note the date and time you submitted the cancellation.
   • This becomes your proof if a dispute arises later.
3. Check your "Upcoming Orders" or "Billing Schedule" section to confirm no more deliveries are listed.
   • Refresh the page after 24 hours to confirm the update has processed.
4. Watch your credit card or bank account statement for the next three weeks.
   • If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation proof.
5. If you were charged for an upcoming shipment before cancelling, initiate a return or refund request within 30 days of receiving it.
   • Follow Manscaped's standard returns process on their website.
6. Consider unsubscribing from Manscaped's email marketing list to reduce promotional pressure if you decide not to re-subscribe.
   • Find the unsubscribe link at the bottom of any promotional email.

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't require a detective's instincts or a lawyer's knowledge of consumer law. Yet thousands of Canadians struggle with recurring charges that companies make unnecessarily complicated to stop.

Stopee exists because the subscription economy is broken in consumers' favour-and we fix that. Our mission is simple: give you clear, step-by-step cancellation instructions for every major service, transparent refund information, and the consumer rights you need to protect yourself. Whether you're cancelling Manscaped, a fitness app, or a streaming service, Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds they didn't know they were entitled to, and understand their legal rights when companies make cancellation deliberately difficult.

Visit Stopee.com today to explore cancellation guides for hundreds of Canadian and international services. You'll find templates for dispute letters, links to provincial consumer protection agencies, and insider knowledge from experienced cancellation specialists. Stopee is your advocate-we're here to make sure you're in control, not the subscription.

Where to send formal cancellation requests or complaints

For your records, here's the primary Manscaped contact address and support channel.

Customer support contact information

Email: support@manscaped.com

Mailing address (corporate headquarters):

Manscaped Inc.
San Diego, CA 92101
United States

Note: Although Manscaped's head office is in the US, Canadian subscription inquiries are handled by their global support team and directed to your regional account manager. Use the email address above for fastest response; include "Canada" and your province in the subject line for clarity.

Online cancellation portal: ca.manscaped.com (recommended for Canadian customers)

Escalation contacts if manscaped doesn't respond

If Manscaped fails to honour your cancellation request within 10 business days, file a complaint with your provincial consumer protection authority:

• Ontario: Ontario Ministry of Government and Consumer Services
• British Columbia: BC Consumer Protection Office
• Alberta: Alberta Fair Trading Act - contact your local registry office
• Quebec: Office of the Protector of the Consumer (OPC)
• Other provinces: Search "[Your Province] + Consumer Protection" on Google to find your regulatory body.

You can also dispute the charge with your bank or credit card company if Manscaped continues billing you after cancellation. Banks in Canada have strong protections for unauthorised recurring charges.