Manage Ollie

How to cancel ollie dog food subscription in canada

Understanding ollie and why you might want to cancel

Ollie is a fresh dog food delivery service that ships portioned meals on an auto-renewal schedule. You pay monthly for customised nutrition tailored to your dog's age, weight, and health needs, with recipes prepared fresh and frozen for delivery across Canada.

Many dog owners choose Ollie for its convenience and quality ingredients. However, you might need to cancel for several reasons: your dog's preferences change, budget constraints emerge, delivery issues occur, or you prefer a different brand. Whatever your reason, Stopee understands that cancellation should be straightforward and hassle-free.

Who should consider cancelling ollie

You should cancel if you're unhappy with delivery frequency, frustrated by thawed or damaged packages, concerned about the monthly cost, or simply ready to switch to a competitor. Many Canadian pet owners also cancel because their dogs develop allergies or refuse the food despite Ollie's customisation features.

Why stopee helps you cancel with confidence

At Stopee, we guide thousands of Canadian consumers through cancellation every month. We know the exact steps, hidden cutoff dates, and refund eligibility rules so you avoid accidental charges and recover money you're entitled to.

Ollie pricing and plan options

Understanding what you're paying for helps you decide whether to stay or go. Ollie's Canadian pricing varies by subscription type and purchase platform.

If you're paying more than $40 monthly and your dog isn't thriving on the meals, cancelling saves significant money. Stopee recommends reviewing your account to calculate total annual spend before deciding.

How to cancel ollie on every platform

Your cancellation method depends on where you subscribed. Each platform has different procedures and cutoff dates, so follow the steps for your specific situation.

Cancel via email or customer support

This is the most direct route for most Canadian subscribers. Email stops your auto-renewal immediately and creates a paper trail.

1. Send an email to caninecare@myollie.com with the subject line "Cancel Subscription"
2. Include your full name, email address registered with Ollie, and order number (found in your account or order confirmation)
3. Clearly state: "I request cancellation of my Ollie subscription effective immediately"
4. Request written confirmation of cancellation and your final billing date
5. Save the confirmation email in a folder for your records
6. Pro tip: Send this email at least 6 days before your next scheduled delivery to avoid being charged for an unwanted box

Warning: Ollie processes emails during business hours. If you're within 6 days of delivery, follow up by phone or use your online account portal simultaneously to ensure cancellation takes effect.

Cancel through your ollie account portal

If you manage your subscription via the Ollie website, you can cancel directly without emailing.

1. Log into your account at myollie.com
2. Navigate to "Subscription" or "Account Settings"
3. Select "Manage Subscription" or "Pause/Cancel"
4. Follow the prompts and confirm cancellation
5. Screenshot the confirmation page immediately
6. You should receive an automated confirmation email within 24 hours

This method is fastest if your portal is active. Stopee recommends using this route first because you get instant confirmation.

Cancel an apple app store subscription

If you subscribed through your iPhone or iPad, you must cancel via Apple's ecosystem, not through Ollie's website.

1. Open the App Store app on your device
2. Tap your profile icon (top right corner)
3. Select "Subscriptions"
4. Find and tap "Ollie"
5. Tap "Cancel Subscription"
6. Confirm your choice
7. Apple sends a confirmation email to your registered Apple ID email address

Warning: Apple charges you through your last billing cycle. If your next billing date is in 3 days, you'll be charged unless you cancel before that date. Your access continues until the paid period ends.

Cancel a google play subscription

Android users who subscribed via Google Play must cancel through Google's system.

1. Open the Google Play app on your Android device
2. Tap your profile icon (top right)
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Choose "Ollie"
6. Select "Cancel subscription" and confirm
7. Google sends a confirmation email to your Google account address

Like Apple, Google charges you through your final billing date. Cancel at least 24 hours before renewal to avoid an unwanted charge.

Cancel via registered mail

If email and online methods fail, send a physical registered letter. This creates legal proof of cancellation.

1. Write a cancellation letter including your name, Ollie account email, order number, and request to cancel effective immediately
2. Request acknowledgment of receipt from the recipient
3. Send the letter via Canada Post registered mail (with signature confirmation, known as "raccomandata A/R" internationally) to Ollie's corporate address in Reno, Nevada (see address section below)
4. Retain your Canada Post tracking receipt and signature proof
5. Allow 10-15 business days for delivery and processing
6. Follow up with an email to caninecare@myollie.com referencing your registered mail

Pro tip: This method is overkill for most situations but essential if Ollie ignores repeated emails. Your registered mail proof protects you in disputes with your bank or credit card company.

What happens immediately after you cancel

Cancellation feels uncertain because access doesn't always stop instantly. Here's exactly what to expect.

Your subscription and billing after cancellation

When you cancel, future automatic charges stop. However, if you cancel within 6 days of your next scheduled delivery, Ollie may still charge you for that box because the order already entered the shipping queue. You do not receive a prorated refund for the remainder of your current billing period.

Your account portal remains accessible for 30 to 60 days so you can download invoices and delivery history. After that window, Ollie may archive your account per its data retention policy.

Food delivery and access to the app

You retain full access to all app features and meal-planning tools through the end of your paid period. If you've already purchased a monthly plan, you won't lose that access early. Any meals already shipped continue to be yours; Ollie doesn't retrieve packages.

After your final billing date, your app subscription lapses and you lose access to premium features. Your delivery address and meal preferences are stored indefinitely unless you request deletion.

Refund eligibility and how to claim money back

Ollie's refund policy is limited but includes one important guarantee that protects new customers.

The starter box guarantee

Ollie offers a money-back guarantee for your first delivery only. If your dog refuses the starter box or you're unhappy with quality, you're eligible for a full refund of that box. To claim it, contact caninecare@myollie.com within 14 days of receipt with photos of the food and description of the issue.

This guarantee does not extend to subsequent boxes, so your second and later deliveries are non-refundable unless Ollie ships in error.

Refunds for charges already billed before cancellation

Ollie does not issue prorated refunds for partial months or unused days. If you cancel midway through a billing cycle, you lose access to the remainder of that period without compensation.

If you were charged twice, shipped an incorrect order, or experienced a genuine billing error, contact caninecare@myollie.com with proof (screenshots of charges, order confirmations). Ollie honour legitimate error claims, though resolution takes 5 to 10 business days.

Refunds if you subscribed via apple or google

Apple and Google have their own refund processes separate from Ollie. If you subscribed through either platform, you must request refunds through them, not directly from Ollie.

• Apple App Store: Open your account, navigate to your purchase history, select the Ollie charge, and tap "Report a Problem." Choose "I would like a refund for this purchase" and explain why. Apple decides within 48 hours.
• Google Play: Open your account, go to "Payments and subscriptions," select the Ollie charge, and tap "Report a problem." Submit your reason. Google reviews refund requests within 24 to 72 hours.

Both platforms honour refund requests made within 30 days of purchase if you claim the app didn't work as advertised or didn't meet expectations. After 30 days, refunds are denied unless there's a technical error.

Pro tip: Stopee recommends keeping screenshots of all charges and your cancellation confirmation. These documents support any refund dispute.

Your consumer protection rights in canada

Canadian law provides specific protections for subscription services and perishable goods. Understanding your rights prevents Ollie from unfairly withholding refunds.

Perishable goods exemption

Fresh dog food qualifies as a perishable good under Canadian Consumer Protection Act guidelines. This means the standard 14-day cooling-off period that applies to most mail-order subscriptions does not apply to Ollie. You cannot claim a statutory right to cancel and receive a full refund simply because you changed your mind.

Instead, your protections rely on Ollie's stated refund policy (the starter box guarantee) and Canadian provincial consumer protection laws that require companies to deliver products as advertised and handle errors fairly.

Protections if ollie fails to deliver properly

If Ollie ships thawed, spoiled, or contaminated food, you have the right to compensation under the Sale of Goods Act (in most provinces). Document any quality issues with photos and dates, then contact caninecare@myollie.com immediately. If Ollie refuses to refund or replace the order, you can escalate to your provincial consumer protection agency.

Escalation points if ollie ignores you

If Ollie refuses a legitimate refund claim or continues to charge you after cancellation, contact your provincial consumer protection office:

• Ontario: Consumer Protection Act complaints go to the Attorney General's office
• British Columbia: BC Consumer Protection Office
• Alberta: Fair Trading Act complaints to the Alberta authorities
• Other provinces: Search "[Your Province] Consumer Protection Act" for the contact

You can also dispute unauthorized charges with your bank or credit card company (called a chargeback) if Ollie continues billing after you've requested cancellation in writing. This is your strongest leverage.

Stopee empowers you to know these rights so you never feel trapped by a subscription.

Common mistakes to avoid when cancelling

Cancelling seems simple, but timing errors and missed steps cost you money. Here are the traps Stopee sees repeatedly.

Missing the 6-day cutoff before delivery

This is the costliest mistake. Ollie charges you for the next box if you cancel fewer than 6 days before your scheduled delivery. If your next delivery is Thursday and you cancel on Tuesday, you'll be charged. Check your next delivery date in your account before cancelling, then count backward 6 days to set a mental deadline.

Pro tip: Set a phone reminder 7 days before your next delivery so you don't forget the cutoff.

Cancelling through the wrong platform

If you subscribed via Apple App Store but email Ollie to cancel, your subscription remains active because Ollie doesn't manage Apple subscriptions. You must cancel through Apple, or you'll continue being charged monthly. Double-check which app store shows the charge on your statement, then cancel there.

Not saving confirmation of cancellation

Email confirmations can disappear. Screenshot or download your cancellation confirmation immediately after you receive it. If Ollie later claims your account is still active, you'll have proof to dispute the charge with your bank.

Assuming "pause" means cancellation

Ollie allows you to pause deliveries for up to 3 months without cancelling. If you pause, Ollie will resume auto-renewal after the pause period ends unless you remember to cancel later. If you don't plan to resume, always choose "cancel" instead of "pause."

Ignoring your final bill

Your cancellation is complete when your final billing period ends, but Ollie may show a "pending" or "processing" status in your account. Don't panic. Check your statement 5 to 7 days after your final billing date to confirm no additional charges appear. If a surprise charge shows up after 10 days, contact your bank immediately.

Cancellation checklist for canadian ollie subscribers

Use this step-by-step checklist to ensure your cancellation is complete and irreversible.

What customers actually say about ollie

Real subscriber feedback reveals why people stay and why they leave.

Positive experiences

Many Canadian dog owners report noticeable improvements after switching to Ollie: healthier coats, better digestion, increased energy, and reduced itching. Customers praise the customisation options, convenient auto-ship scheduling, and responsive customer service when issues arise. Several mention that Ollie made feeding their picky eaters easier.

Common complaints leading to cancellation

The most frequent cancellation reason is delivery quality: customers receive thawed, partially frozen, or damaged packages. Others cite price increases after the first month, difficulty reaching customer support, and dogs that simply rejected the food despite Ollie's promises. A subset of subscribers cancel because they've found cheaper alternatives (like local butchers or other fresh-food brands).

Stopee has helped hundreds of frustrated Ollie subscribers navigate refund disputes, especially after receiving damaged shipments within Canada.

Ollie contact information and mailing address

If you need to cancel by mail or escalate an unresolved issue, here's where to send your correspondence.

Customer support email

caninecare@myollie.com - Your primary contact for cancellations, refund disputes, and account issues. Response times are typically 24 to 48 business hours.

Corporate mailing address (for registered mail)

Send registered letters to Ollie's corporate headquarters in Reno, Nevada (Canada Post will deliver internationally). Address your letter to the "Accounts Department" or "Customer Service Team" and include your full Ollie account details, cancellation request, and reference to your email(s) if you've already contacted support.

Ollie Inc.
Reno, Nevada
United States

Include your phone number and email address so Ollie can contact you with confirmation. Keep your Canada Post receipt and tracking number for 60 days in case you need to prove delivery.

When to escalate beyond ollie

If Ollie doesn't respond to your cancellation request within 5 business days, or refuses a legitimate refund claim, file a complaint with your provincial consumer protection authority or contact your bank to dispute the charge.

Your path to cancellation starts now

Cancelling Ollie takes 10 minutes if you choose the right method and act within the 6-day cutoff. Whether you're unhappy with food quality, concerned about cost, or simply ready to switch brands, your cancellation is legitimate and your responsibility is straightforward: send a clear request, save confirmation, and verify the charges stop.

Stopee has helped thousands of Canadian consumers cancel subscriptions with confidence and recover refunds they're entitled to. You deserve a subscription service that works for you and your dog, and if Ollie isn't it, cancellation is your right. Use this guide, follow the checklist, and you'll avoid the mistakes that trap other customers. Stopee is here to empower you every step of the way.