Manage Othership
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Othership: The Right Way
How to cancel othership and protect your membership rights in canada
Understanding othership and why cancellation matters
Othership is a membership-based wellness platform that gives you access to physical studio spaces (notably in Toronto's Yorkville neighbourhood) alongside a digital Breathwork app. You pay for either a monthly unlimited membership or introductory passes, and the service combines workspace amenities with guided breathing and wellbeing content. If you've decided to cancel, you deserve a clear, straightforward process-and Stopee is here to guide you through it.
Whether you're cancelling because the membership no longer fits your schedule, you've found an alternative wellness platform, or you simply want to pause your subscription, understanding your rights under Canadian consumer law is essential. Stopee has helped thousands of Canadian consumers navigate cancellations with confidence, and this guide will walk you through every step of exiting your Othership commitment.
Why you might cancel othership
You may be reconsidering your membership for legitimate reasons. Perhaps the studio location doesn't work with your new routine, or the monthly cost (typically C$244 for unlimited access) no longer aligns with your budget. Maybe the Breathwork app subscription bundled with your membership offers features you no longer use, or you've discovered a competing service that better suits your wellness goals. Whatever your reason, you have the right to cancel-and Stopee believes you should exercise that right without friction or guilt.
How stopee helps you cancel with confidence
Cancelling a fitness or wellness membership can feel daunting, especially when companies use buried cancellation options or unclear refund policies. Stopee exists to demystify this process. We provide step-by-step instructions, alert you to potential traps, and remind you of your consumer protections under Canadian law. By the end of this guide, you'll know exactly how to cancel Othership, what to expect after cancellation, and whether you qualify for any refund.
Othership pricing and plan options
Before you cancel, let's clarify what you're currently paying for.
| Plan | Price (CAD) | Billing period | What you get |
|---|---|---|---|
| 1-week intro membership | C$55.00 | One-time (7 days) | Unlimited studio access for 7 days; ideal for first-time users |
| Unlimited monthly membership (Toronto - Yorkville) | C$244.00 | Monthly renewal | Unlimited studio access, 3-month Breathwork app subscription, 22% discount on in-studio products, priority booking, community events, early booking window, 6-hour late-cancel policy |
Most members paying a recurring subscription ($244/month) are the ones seeking cancellation advice. If you're on the intro plan, your cancellation may be simpler-but Stopee recommends following the same formal process to ensure no surprise charges appear on your next billing cycle.
Your consumer rights and canadian protections
Canadian law gives you important protections when cancelling memberships and subscriptions.
Federal and provincial consumer protection laws
Under Canada's federal consumer protection framework and provincial laws (such as Ontario's Consumer Protection Act, if you're in that province), you have fundamental rights. These include the right to cancel a contract, the right to receive clear information about cancellation terms, and the right to have your personal data handled fairly and securely. If Othership fails to honour a cancellation request or imposes unauthorized charges after you've cancelled, you can escalate to provincial consumer protection authorities.
Most critically, Canadian consumer law implies that subscription services must provide an easy, non-punitive cancellation process. If Othership makes cancellation deliberately difficult, that may violate consumer protection rules. Stopee recommends keeping a record of every cancellation attempt-screenshots, email confirmations, and timestamps-so you have evidence if you need to file a complaint.
When the 14-day cooling-off period applies
Othership's Terms of Service state that payments are generally non-refundable unless expressly stated. However, if you purchased your membership directly through Othership's website (not via Apple or Google), you may qualify for a 14-day statutory cooling-off period under certain provincial consumer laws. This gives you a short window to change your mind and receive a full refund, no questions asked. After 14 days, refunds become less certain and will depend on whether Othership's policy or provincial law permits it.
If you believe you're within this window, notify Othership immediately. Stopee advises using registered mail or a timestamped email so you have proof of your cancellation request date.
How to escalate if othership refuses to cancel
If you submit a cancellation request and Othership ignores it or charges your payment method again after you've cancelled, you have escalation options. Contact your provincial consumer protection office (for example, Consumer Protection Ontario if you're based in Ontario, or the equivalent agency in your province). You can also file a complaint with the Canadian Consumer Protection Bureau. Stopee has seen companies resolve cancellation disputes quickly once a formal complaint is filed, so don't hesitate to use these resources if Othership becomes uncooperative.
How to cancel othership step by step
Your cancellation method depends on how you purchased your membership.
Cancelling via the apple app store (iOS)
If you subscribed to Othership's Breathing App through your iPhone or iPad, Apple handles the subscription and cancellation directly.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap "Othership: Breathing App" (or the exact name of your Othership subscription).
- Tap Cancel Subscription. A confirmation message will appear.
- Confirm your cancellation by following the on-screen prompts.
Pro tip: After cancellation, return to your Subscriptions list and verify that Othership no longer appears, or that it shows a "Resubscribe" option rather than "Cancel". This confirms the cancellation took effect.
What happens next: Apple will stop charging you on your next billing date. You retain access to the app until your current paid period ends, then your subscription lapses. Apple handles all refunds through its system; if you believe you deserve a refund, contact Apple Support directly through the App Store.
Cancelling via google play (Android)
If you subscribed through an Android device, Google Play manages your subscription.
- Open the Google Play Store app on your Android device.
- Tap the Menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Tap the Othership subscription you want to cancel.
- Select Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
Pro tip: Google may offer you a discounted renewal rate or pause option before you complete the cancellation. Decide in advance whether these options appeal to you, or proceed directly to cancellation if you're sure you want to exit.
What happens next: Google stops billing you at your next renewal date. Your app access continues through the end of your paid period. Google manages refunds; if you cancel within 48 hours of purchase, Google typically approves a refund automatically.
Cancelling a direct web membership
If you subscribed directly through Othership's website (not via an app store), you'll need to contact Othership's support team or use your account dashboard.
- Log in to your Othership account on their website.
- Navigate to Account Settings or Billing (the exact section name may vary).
- Look for a Cancel Membership or Manage Subscription button.
- If no online cancellation option exists, email support@othership.com with your full name, account email, and a clear statement: "I request cancellation of my Othership membership effective immediately."
- For maximum formality and proof of cancellation, send a registered letter to Othership's legal address (see the Address and Contact Details section below). Include your account details, membership start date, and cancellation date.
Warning: Othership recommends registered mail (postage that provides proof of delivery) for formal termination of a direct membership. While email is accepted, registered mail creates a paper trail that protects you if a dispute arises. Stopee advises using registered mail, especially if you're requesting a refund or disputing charges.
Pro tip: If you use email, request a read receipt or send the email during business hours so you can follow up if you don't receive an acknowledgment within 2 business days. Keep a copy of your email and any reply for your records.
What happens after you cancel
Understanding what comes next prevents surprises and unwanted charges.
Your access and account status
Once you cancel an app store subscription (iOS or Android), you retain full access to the Othership Breathing App until your current billing period ends. After that date, the app will prompt you to resubscribe or may lock certain premium features. Your account data remains in Othership's system for a set period; if you want your data deleted entirely, you must request this separately (see the Data Privacy section below).
If you cancel a direct web membership, your studio access ends on the date you specify in your cancellation request, or on the last day of your current membership term if no specific date is given. Any bookings you've made may be automatically cancelled without refund; check your confirmation email from Othership to understand the exact cancellation date and any penalties.
Your booking and class reservations
Confirmed bookings and class reservations may be automatically cancelled when you terminate your membership. Othership does not refund the value of unused classes or reserved spots. If this concerns you, consider reaching out to Othership before formally cancelling to ask about transferring credits or class values-though Stopee notes that most wellness companies are not required to do this by law.
Data privacy and account deletion
Othership retains and processes your personal data (name, email, payment history, class attendance) under its privacy policy. If you want your data deleted after cancellation, you must submit a separate request. Visit othership.com/privacy-policy for details, and contact support@othership.com with the subject line: "Data deletion request - [your name]." Under Canadian privacy law, Othership must respond to your deletion request within a reasonable timeframe (typically 30 days).
Will you get a refund?
Refund eligibility depends on how you paid and when you're asking for a refund.
Refunds for app store subscriptions
If you paid via Apple App Store or Google Play, those platforms handle refunds entirely-not Othership. Stopee recommends requesting a refund directly through the platform you used:
- Apple: Visit support.apple.com, search for "Request a refund," and follow the steps to submit a claim for your Othership subscription.
- Google: Go to support.google.com/googleplay and select "Request a refund" for the Othership charge.
Most app stores approve refunds if you request them within 48 hours of the charge. After 48 hours, approval depends on the platform's discretion and your account history.
Refunds for direct web memberships
Othership's Terms of Service state that payments made for memberships are generally non-refundable except where expressly stated otherwise. This means if you pay C$244 for a monthly membership and cancel mid-month, you may not receive a refund for unused days. However, two exceptions exist:
- 14-day cooling-off period: If you purchased your membership directly from Othership's website and you cancel within 14 days of purchase, you may be entitled to a full refund under Canadian consumer law (depending on your province).
- Service failure: If Othership failed to deliver the service you paid for (e.g., studio was closed, app was non-functional for weeks), you may have grounds to request a partial refund. Contact Othership and explain the issue.
Pro tip: If you believe you qualify for a refund, submit a cancellation request that includes this statement: "I request cancellation and a refund based on [cooling-off period / service failure]. Please advise on your refund policy." Stopee has seen companies honour refunds when customers clearly invoke their consumer rights.
Common cancellation mistakes to avoid
Cancelling can feel stressful, especially if you've never done it before, but these missteps could complicate your exit.
Mistake 1: assuming account deletion equals cancellation
Deleting your Othership app or account does not automatically cancel your subscription. Many people delete the app thinking they've stopped the charges, only to see a surprise bill weeks later. You must explicitly cancel your subscription through Apple, Google, or Othership's support team-not just remove the app. Stopee urges you to cancel first, delete the app second.
Mistake 2: ignoring confirmation emails
When you cancel, you should receive a confirmation email from either Apple, Google, or Othership. Read this email carefully. It will tell you your final billing date, your access end date, and any refund status. If you don't receive a confirmation within 24 hours, follow up with the platform. A missing confirmation is a red flag that your cancellation may not have gone through.
Mistake 3: cancelling without documenting your request
If you email Othership to cancel, keep that email and any reply. If you mail a registered letter, keep the receipt. If you use the app to cancel, take a screenshot of the confirmation message. Stopee cannot overstate how valuable this documentation is if Othership charges you again or denies your cancellation request. A screenshot or email receipt is your proof.
Mistake 4: not checking your credit card or bank statement
After cancellation, monitor your payment method for at least two billing cycles to ensure no more charges appear. If you see an unexpected charge after cancellation, contact your bank immediately and dispute the charge as unauthorized. Banks can reverse fraudulent charges; the sooner you report it, the faster you'll get a refund.
Cancellation checklist
Use this checklist to confirm you've completed every step of the cancellation process.
| Task | Completed? | Date/Notes |
|---|---|---|
| Identified your subscription type (App Store, Google Play, or web) | ||
| Submitted cancellation request through the correct platform | ||
| Received confirmation email or screenshot | ||
| Noted your final billing date | ||
| Requested refund (if applicable) and documented the request | ||
| Monitored payment method for unexpected charges |
Customer reviews and experience
Othership holds a solid 4.5 out of 5 star rating from members who value the integrated approach to studio and digital wellness. However, cancellation experiences vary. Some members report smooth app store cancellations, while others describe difficulty reaching Othership support for direct web membership cancellations. Stopee has seen recurring complaints about unexpected charges after users believed they had cancelled, which underscores the importance of following Othership's formal cancellation process and monitoring your statements.
Many positive reviews highlight the quality of the Breathwork app and the community atmosphere at the Toronto studio. Conversely, some members cite inflexible cancellation policies and non-refundable fees as reasons for leaving. Reading member feedback on Trustpilot or similar platforms may help you feel less alone if you're frustrated with Othership's terms.
Address and contact details
For direct communication and formal cancellation, use the following contact information:
Email support: support@othership.com
Registered mail address: Send formal cancellation notices to Othership's legal address (you may need to request this from their support team if it is not publicly listed on their website). Stopee recommends requesting the current legal address via email before sending registered mail, as office addresses can change.
Billing questions: Consult the Othership billing FAQ at othership.us/faq-billing for additional details on subscription management and cancellation policies.
Final thoughts and next steps
Cancelling Othership is a straightforward process once you understand which method applies to your subscription. Whether you subscribed through Apple, Google, or Othership's website, follow the clear steps Stopee has outlined, document your cancellation, and monitor your payment method for unexpected charges. Remember that Canadian consumer protection law is on your side-you have the right to cancel without jumping through hoops, and companies cannot impose arbitrary obstacles to cancellation.
If Othership resists your cancellation or continues charging you after you've submitted a formal request, escalate to your provincial consumer protection authority. Stopee has helped thousands of Canadian consumers successfully navigate cancellations that felt blocked or confusing, and we empower you to stand firm on your consumer rights. Take action today, keep your receipts, and move forward with confidence. Your wellness journey should be on your terms, not a subscription company's.