Manage Priority Pass

How to cancel priority pass and understand your refund rights in canada

What priority pass is and why you might cancel

Priority Pass is a global airport lounge access program that grants members entry to participating lounges and airport experiences worldwide. You can obtain membership directly from Priority Pass, through a credit card issuer, or via an in-app purchase through Apple or Google. The features, guest policies, and available venues differ based on your location and how you acquired your membership.

You might decide to cancel Priority Pass for several reasons: you're not using the lounges frequently enough to justify the cost, you've switched to a credit card that doesn't include the benefit, or your travel patterns have changed. At Stopee, we help Canadians understand exactly when cancellation makes sense and how to execute it without complications.

Who should cancel priority pass

You're a good candidate for cancellation if you realize you visit airport lounges fewer than three times per year, or if your annual membership cost exceeds what you save in lounge fees and refreshments. If your Priority Pass came bundled with a credit card and you're no longer using that card, cancelling the membership avoids duplicate charges.

Common reasons people keep priority pass when they shouldn't

Many members continue paying annual fees without calculating actual usage. If you travel infrequently or primarily use airlines that offer free lounge access through your status tier, the Priority Pass membership becomes unnecessary overhead. Stopee recommends reviewing your lounge visits from the past 12 months before deciding to stay or cancel.

Priority pass pricing and membership plans in canada

Understanding what you're currently paying is the first step toward making an informed cancellation decision.

Your actual cost may vary depending on whether you purchased directly from Priority Pass, received the membership through a card issuer discount, or obtained it via an app store. Stopee's guidance below covers all three scenarios.

Your cancellation rights under canadian consumer protection law

Canadian consumer protection legislation gives you specific rights when cancelling subscriptions and memberships.

Cooling-off periods and refund protections

If you purchased Priority Pass directly, you have a 14-day cooling-off period from the date of purchase during which you can request a full refund without penalty, provided you haven't used the service. Any lounge visits or other benefits used during that window will reduce your refund amount. This right exists under federal and provincial consumer protection statutes.

After the 14-day window closes, refunds depend on whether you cancel before or after an automatic renewal. Stopee advises writing your cancellation request at least 30 days before your membership renewal date to avoid being charged again.

What the competition act means for you

Canada's Competition Act prohibits misleading advertising and unfair cancellation practices. If Priority Pass makes cancellation unreasonably difficult or buries instructions in obscure locations, you have grounds to report the company to the Competition Bureau. Most provinces also have consumer protection acts (Consumer Protection Act in Ontario, Consumer Protection Act in British Columbia) that require clear cancellation paths.

How to cancel priority pass step by step

Your cancellation method depends on how you originally obtained your membership. Follow the correct path below to avoid delays.

If you bought directly from priority pass

You must cancel in writing or by phone; online cancellation is not available for direct purchases.

1. Prepare a signed cancellation letter that includes:
   • Your full name
   • Your Priority Pass membership number
   • Your email address and phone number
   • The date you wish cancellation to take effect
   • A clear statement: "I request cancellation of my Priority Pass membership, effective [date]"
2. Send the letter via registered mail or tracked courier to: Priority Pass, PO Box 815, Haywards Heath, RH16 9LR, United Kingdom. Warning: standard mail is not reliable and may not be received. Use Canada Post Xpresspost or certified mail.
3. Keep a copy of your letter and proof of mailing for your records.
4. Allow 5-10 business days for Priority Pass to process your cancellation after they receive your letter.
5. Alternatively, call Priority Pass directly at +44 20 8680 1338 (international call rates apply). Request a cancellation confirmation email after you hang up.
6. If you don't receive a cancellation confirmation within 2 weeks, send a follow-up email to their member support address asking for written proof of cancellation.

Pro tip: Take a screenshot of your membership dashboard showing your current active status before you send your cancellation request. This gives you proof of what you were cancelling if a dispute arises.

If your priority pass came through a credit card issuer or bank

Priority Pass cannot cancel memberships provided by third parties. You must contact the card issuer directly.

1. Contact your bank or credit card company's customer service line (the number is on the back of your card).
2. Tell them you want to cancel the Priority Pass benefit included with your account.
3. Ask whether cancellation removes the fee from future billing or if you must remove the membership feature separately.
4. Request written confirmation of cancellation via email.
5. Confirm that you are no longer being charged for Priority Pass on your next monthly or annual billing cycle.

Warning: Cancelling Priority Pass does not automatically cancel any annual fee associated with a premium credit card itself. If your card charges an annual fee (often $150-$400), you must cancel the card separately if you want to avoid that charge.

If you subscribed through apple app store

Uninstalling the Priority Pass app does not stop your subscription. You must cancel through Apple's subscription settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Priority Pass in your active subscriptions list.
5. Tap Priority Pass and select Cancel Subscription.
6. Choose your reason for cancellation (optional).
7. Confirm cancellation. You'll receive an email confirmation from Apple within minutes.

Your access continues until your current billing period ends; you will not be charged again after that date.

If you subscribed through google play store

Cancelling through Google Play follows a similar path to Apple.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions, then Subscriptions (the exact path varies by device).
4. Tap Priority Pass.
5. Select Cancel subscription.
6. Follow the prompts to confirm. Google will send you a cancellation email.

Your membership access ends at the close of your current billing period.

What happens after you cancel

Cancellation can feel uncertain, so here's exactly what to expect in the days and weeks following your request.

Immediate effects of cancellation

When Priority Pass receives and accepts your cancellation, your membership status changes to "Cancelled" in their system. Future automatic renewals stop immediately. Your access to lounge venues may end right away or at the end of your current paid period, depending on when you cancelled relative to your renewal date.

If you cancelled mid-cycle (not on a renewal date), you typically retain access until your current membership period expires. If you cancelled on or after a renewal date, access may terminate within 24-48 hours.

Your online account and data

Cancelling your membership does not automatically delete your online account. If you wish to remove your account entirely (including your lounge visit history and saved preferences), you can submit a data deletion request through Priority Pass's online help portal. This step is optional but recommended if you value privacy.

Important: If your membership is managed by a third-party card issuer and you cancel with them, deletion of your Priority Pass account may still not stop billing unless the issuer processes the cancellation on their end. Always confirm with the card issuer that the charge has been removed from your account.

Refunds: when you get your money back

Refund eligibility depends on when you cancel and how you purchased your membership.

Refunds for direct purchases

You qualify for a full refund if you cancel within 14 days of purchase and have not used the membership (no lounge visits). If you used the service during the 14-day window, Priority Pass deducts the cost of those visits from your refund.

After the 14-day cooling-off period expires, refunds are generally not available unless you cancel before an automatic renewal occurs. If you cancel before renewal and haven't yet been charged for the next period, you forfeit the remaining balance of your current membership but avoid future charges.

Pro tip: Stopee recommends timing your cancellation request for 30-45 days before your renewal date. This ensures Priority Pass receives your letter well in advance and you avoid being charged for another year.

Refunds for lounge bookings

If you've pre-booked specific lounge visits, you can cancel those bookings up to 48 hours before your arrival time for a full refund. Cancellations submitted within 48 hours of your visit, no-shows, and unused bookings are non-refundable. Refunds process within approximately 10 business days.

Refunds through card issuers or app stores

If your Priority Pass membership is bundled with a credit card or purchased through an app store, refund rights follow the policies of that provider, not Priority Pass directly. Contact your card issuer or Apple/Google support to ask about refund eligibility and timelines.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds straightforward, but small missteps can leave you charged for months longer than intended.

Mistake 1: assuming the app stores handle cancellation automatically

You delete the Priority Pass app from your phone, but the subscription keeps billing your Apple or Google account monthly. Uninstalling does not equal cancellation. You must manually cancel through your subscription settings, as outlined above.

Mistake 2: cancelling with priority pass instead of your card issuer

If your membership came through American Express, Visa, or your bank, contacting Priority Pass to cancel is useless. Priority Pass cannot override a card issuer's benefit. You must cancel directly with the card provider.

Mistake 3: missing the renewal date

You intend to cancel before your annual renewal, but your letter arrives two weeks late. Priority Pass has already charged you for another year. To recover, you must request a refund in writing and argue that your cancellation preceded the charge date. Avoid this by sending your cancellation letter at least 45 days early.

Mistake 4: using standard mail instead of registered or tracked delivery

Your cancellation letter reaches Priority Pass's mail sorting facility but gets lost or misrouted. Months later, you're still being charged. Always use Canada Post Xpresspost, registered mail, or a tracked courier service. The small extra cost (typically $10-$20) is worth the proof of delivery.

Mistake 5: not requesting written confirmation

You cancel by phone, but you don't ask for an email confirmation. Priority Pass claims they never received your cancellation request. Always request and keep written proof.

Your cancellation checklist

Use this checklist to ensure you've completed every step and avoided common pitfalls.

When to escalate: what to do if priority pass won't cancel

Most cancellations process smoothly, but if Priority Pass ignores your request or refuses to cancel, you have escalation options.

Step 1: document everything

Collect all evidence: your cancellation letter, proof of delivery, your account statements showing charges after the requested cancellation date, and any email correspondence. Stopee emphasizes that documentation is your strongest leverage.

Step 2: send a formal demand letter

Write to Priority Pass stating that you submitted a valid cancellation request on [date] and you've been charged improperly since then. Request a full refund of all charges incurred after your cancellation date within 14 days. Send this via registered mail to the same address listed above.

Step 3: dispute the charge with your financial institution

If Priority Pass doesn't respond within 14 days, contact your bank or credit card company and initiate a chargeback dispute. You claim that you cancelled a subscription and were charged without authorization after the cancellation date. Your documentation (cancellation letter, proof of delivery, and post-cancellation charges) will support your case.

Step 4: file a complaint with the competition bureau

Canada's Competition Bureau (www.competitionbureau.gc.ca) accepts complaints about misleading or unfair subscription practices. If Priority Pass is refusing to cancel or has hidden its cancellation process, file a formal complaint. The Bureau takes these complaints seriously, especially if multiple consumers report the same company.

Your provincial consumer protection office also accepts complaints. In Ontario, contact ServiceOntario at 1-800-267-8847; in British Columbia, reach the Office of the Registrar of Mortgage Brokers or your provincial consumer office. Stopee recommends having your documentation ready when you contact any regulator.

How stopee helps you cancel with confidence

At Stopee (stopee.com), we've helped thousands of Canadian consumers navigate subscription cancellations and recover refunds they didn't know they were entitled to. Our team understands the exact language companies use to hide cancellation links, the loopholes in their refund policies, and the escalation tactics that work when a company refuses to cooperate.

Whether you're cancelling a gym membership, a streaming service, or Priority Pass, Stopee provides step-by-step guidance tailored to your specific situation. We also track which companies employ dark patterns in their cancellation processes and advocate for stronger consumer protections.

Cancelling Priority Pass is straightforward if you follow the right path. Choose your cancellation method based on how you purchased the membership, send your request via registered mail or phone, and keep proof of your cancellation. If you're within 14 days of purchase and haven't used the service, you're entitled to a full refund under Canadian consumer protection law. If Priority Pass resists, escalate to your financial institution, provincial regulator, or the Competition Bureau. Stopee empowers you with the knowledge and confidence to cancel on your terms.

Priority pass cancellation contact information

Mailing address:

Priority Pass
PO Box 815
Haywards Heath
RH16 9LR
United Kingdom

Phone: +44 20 8680 1338

Online member support: memberhelp.prioritypass.com

Email (for follow-up): Check your membership confirmation email for member support contact details specific to your region.

Send all cancellation requests via registered or tracked mail. Keep copies of everything you send and receive. Stopee stands with Canadian consumers fighting unfair subscription practices and unclear cancellation processes every day.