Manage Rhs

How to cancel RHS (Respiratory homecare solutions) and secure your refund

Why you might need to cancel RHS

RHS (Respiratory Homecare Solutions), also known as RHS Canada, supplies respiratory and homecare products across Canada through both online and physical channels. You may hold a subscription with them, have purchased physical products, or signed up for their app-based services. Whatever your situation, cancelling should be straightforward-but RHS doesn't always make it obvious how to do it, which is why Stopee exists to guide you through the process.

Whether you've found a better provider, no longer need the service, or simply want to pause your account, you have the right to cancel on your terms. This guide walks you through every method, protects you from common traps, and ensures you understand your refund rights under Canadian consumer law.

When cancellation makes sense

You should cancel RHS if you've switched to a competing respiratory supplier, your medical needs have changed, you've received duplicate charges, or the service no longer fits your budget. Stopee recommends cancelling immediately if you notice unauthorized charges or if RHS has failed to deliver promised products or support.

What cancellation actually costs you

Cancellation itself is free. However, return shipping for physical products typically falls on you, and RHS applies a 25% restocking fee on refused or unopened shipments in certain cases. If you're mid-subscription with a platform like Apple or Google, you'll stop being charged at the next renewal date (or immediately, depending on the platform's policy).

Your consumer rights under canadian law

Canada's consumer protection legislation gives you powerful leverage when cancelling subscriptions and demanding refunds. Stopee always recommends understanding these rights before you contact RHS, because they often determine whether you get a refund or not.

Federal and provincial protections

Under the Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act), you have the right to cancel online purchases and subscriptions within a cooling-off period, typically 14 calendar days from purchase. If RHS fails to deliver promised services, misrepresents their product, or bills you without authorization, you may be entitled to a full refund regardless of their stated policy.

If RHS is registered in another country (such as Italy, based on IP registration data), Canadian consumer law still applies to any transaction with you as a Canadian consumer. You can escalate complaints to your provincial consumer protection authority or to the Competition Bureau if deceptive practices are involved.

Escalation paths if RHS refuses to cancel

If RHS ignores your cancellation request or denies a refund you believe you're entitled to, contact your provincial consumer protection office (for example, the Ontario Ministry of Attorney General for Ontario residents). You can also file a complaint with the Competition Bureau of Canada at competitionbureau.gc.ca. Stopee recommends keeping all communication records-emails, screenshots, and confirmation numbers-as evidence.

Cancellation methods by platform

RHS operates across multiple platforms, and your cancellation route depends on where you purchased and how you're being billed. Stopee has broken down every scenario so you know exactly where to go.

Cancel an RHS app subscription through apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, Apple (not RHS) manages your billing and renewal. You must cancel directly in your Apple account to stop being charged.

1. Open the App Store app on your Apple device.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find and tap the RHS subscription (e.g., "RHS Grow Supporter").
5. Tap Cancel Subscription and confirm your choice.
6. You'll receive an immediate on-screen confirmation. Take a screenshot as proof.
7. Access to RHS features will end at the end of your current billing period.

Pro tip: Apple often offers a discount or extension to keep you subscribed. Decline it if you're certain you want to cancel. Check your email for a cancellation confirmation from Apple within minutes.

Cancel an RHS app subscription through google play

Similar to Apple, Google Play manages subscriptions purchased through Android devices. Cancellation happens in your Google Play account, not through RHS.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Choose Subscriptions.
5. Tap the RHS subscription you want to cancel.
6. Select Cancel Subscription and follow the prompts.
7. Google will show a final confirmation screen. Screenshot this immediately.
8. Your subscription ends on the last day of your current billing cycle.

Warning: Google may show exit surveys or retention offers. These are optional. Do not re-subscribe unless you genuinely want to continue.

Cancel a direct RHS subscription on their website

If you purchased a subscription or service directly from RHS's website (not through an app store), you must contact RHS customer support to request cancellation. RHS does not appear to offer a self-service "Cancel Subscription" button in most user accounts.

1. Log into your RHS account on their website.
2. Navigate to your account settings or billing section and look for a cancellation or subscription management option.
3. If none exists, note your account email and subscription ID (usually shown on your invoice or account dashboard).
4. Contact RHS customer support via email, phone, or their contact form. Provide your account details and request cancellation in writing.
5. Ask for written confirmation of your cancellation and the effective date.
6. Save all responses and confirmation emails.
7. Note the date RHS confirms cancellation; your access should end on that date or at the next renewal date.

Pro tip: Always request cancellation in writing and ask RHS to confirm in writing. This creates a paper trail and protects you if a dispute arises later. Stopee recommends using email so you have a time-stamped record.

Cancel a physical product order or return items

If you've ordered physical respiratory or homecare products from RHS and want to return or cancel your order, follow RHS's returns policy. They accept returns within 30 days for unopened items in original packaging.

1. Check your order confirmation email for a returns or RMA (Return Merchandise Authorization) portal link.
2. If no portal exists, contact RHS customer support with your order number and request a return authorization.
3. Once authorized, ship the unopened item back to the address RHS provides. You typically pay return shipping.
4. RHS will apply a 25% restocking fee in some cases (e.g., refused shipments).
5. Your refund will be credited to your original payment method within 1-7 business days, though it may take up to two billing cycles to appear on your statement.
6. Keep your shipping receipt and tracking number as proof of return.

Warning: Return shipping costs and restocking fees are not always clearly advertised upfront. Stopee recommends asking RHS for an exact refund amount in writing before you ship anything back.

Pricing and plan options

RHS operates different subscription tiers depending on the platform and region. The table below shows common RHS subscription plans to help you identify what you're cancelling.

If you're on an annual plan, cancelling mid-cycle may not yield a refund unless you're within the cooling-off period or have a valid consumer protection claim. Stopee advises checking the exact date you purchased; if it's within 14 days, you likely qualify for a full refund in Canada.

Timeline and what happens after you cancel

Understanding the cancellation timeline helps you confirm everything worked and spot billing errors. Stopee has mapped out what you should expect at each stage.

Immediately after cancellation

Once you cancel through Apple, Google, or RHS directly, you'll see an on-screen confirmation or receive an email confirmation within minutes to hours. Do not assume silence means cancellation. Check your email (including spam folders) within 24 hours. If you cancelled directly with RHS and received no confirmation email within 48 hours, contact them again and ask for written proof.

Your access to subscription features typically ends at the end of your current billing period (not immediately), unless RHS explicitly terminates access right away. Apple and Google subscriptions usually honor your cancellation immediately but maintain access through the end of the paid period.

Billing and refund processing

You will not be charged again after your cancellation takes effect. Refunds for partial (pro-rated) amounts depend on RHS's policy and whether you're within a consumer protection window. Allow 1-7 business days for RHS to process a refund, plus up to two full billing cycles for your bank or credit card issuer to post the credit to your account.

If you were charged after your cancellation date, contact RHS immediately and ask for a reversal. If they refuse, file a chargeback dispute with your credit card company or bank. Stopee recommends keeping all cancellation confirmations so you can prove the effective cancellation date to your financial institution if needed.

Data and account retention

Cancelling your subscription does not automatically delete your RHS account or personal data. RHS will retain transaction records, medical history (if applicable), and account information per their privacy policy and legal obligations. If you want your data removed or want to know what they're keeping, send a written request to RHS and ask for confirmation of what will be deleted and what will remain.

Refund eligibility and timelines

Stopee knows refund policies are where many cancellations go wrong. Here's how to know whether you're entitled to a refund and how long it takes.

When you qualify for a refund

You're entitled to a refund if you cancel within 14 calendar days of purchase (the cooling-off period under most Canadian consumer protection laws). You also qualify if RHS failed to deliver the promised service, billed you without authorization, or misrepresented the product or terms.

For physical products, you can return unopened items within 30 days for a refund or exchange. RHS may deduct return shipping costs and apply a 25% restocking fee, but this applies only to refused or unopened shipments.

For platform-managed subscriptions (Apple, Google), refund requests are evaluated by Apple or Google, not RHS. Both platforms offer refunds within 15 days of purchase for most subscription mistakes or unwanted charges, but this is at their discretion and is not guaranteed by RHS.

Processing times and what to expect

Pro tip: If your refund doesn't arrive within the stated timeframe, contact your bank or credit card company and ask about a chargeback. Most card issuers will reverse unauthorized or unresolved charges within 30-60 days if you provide cancellation proof.

Common mistakes to avoid when cancelling RHS

Cancelling should be simple, but small oversights can leave you paying longer than you should. Stopee has seen these mistakes cost people real money-here's how to sidestep them.

Mistake 1: cancelling in the app instead of the billing platform

If you subscribed through the Apple App Store or Google Play, deleting the RHS app from your phone does not cancel your subscription. You must cancel through Apple or Google's settings. Many people delete the app, assume they've cancelled, and get charged for months afterward.

Mistake 2: not requesting written confirmation

If you cancel directly with RHS via phone or chat, the representative may confirm cancellation verbally, but without a written email confirmation, you have no proof if RHS later claims you never cancelled. Always ask for written confirmation and save it.

Mistake 3: ignoring the effective date

Cancellation is often effective at the end of your current billing period, not immediately. If you're charged after cancelling, check whether the charge occurred before your cancellation date became effective. If it did, contact RHS to reverse it. If it occurred after, escalate to your bank.

Mistake 4: not tracking return shipping

If you're returning physical products, send them via tracked mail (like Canada Post with signature confirmation). Without proof of delivery, RHS can claim they never received the return and deny your refund.

Mistake 5: missing the 30-day return window

RHS accepts physical product returns within 30 days of purchase. If you wait longer, they can legally refuse the return. Mark the purchase date on your calendar immediately and initiate your return within 28 days to be safe.

How to verify your cancellation was successful

Once you've followed the steps above, verify that your cancellation actually went through. Stopee recommends doing this within 48 hours.

Verification checklist

• For app store cancellations: Log back into Apple or Google settings and confirm the RHS subscription no longer appears under "Subscriptions" or shows "Cancelled."
• For direct RHS cancellations: Check your RHS account dashboard. Cancelled subscriptions usually display a "Cancelled" status or no longer appear in the active subscriptions list.
• Check your email for a confirmation message from Apple, Google, or RHS. It should include the cancellation date and effective date.
• Wait one full billing cycle, then check your bank or credit card statement to confirm you were not charged again.
• If you requested a refund, begin tracking its arrival 1-7 business days after cancellation.

What to do if verification fails

If your subscription still appears active or you're charged again after cancellation, contact RHS or the relevant platform immediately. Use this template: "I cancelled my RHS subscription on [date] and received confirmation [reference number]. I was charged again on [date], which contradicts my cancellation. Please reverse this charge and confirm the cancellation status in writing."

Keep all screenshots, confirmation emails, and statement excerpts showing unauthorized charges. These are your evidence if you need to file a dispute with your bank or escalate to your provincial consumer protection office. Stopee has helped thousands of consumers recover unauthorized charges through persistence and documentation.

Contact information for RHS and escalation

If RHS fails to respond to your cancellation request or refuses a refund you believe you're entitled to, use these contact and escalation channels.

RHS customer support

Contact RHS directly first. Look for their official website for current phone numbers and support email addresses. When you contact them, provide your account email, subscription ID, and order number. Request written confirmation of cancellation.

If RHS is registered outside Canada (such as in Italy, based on available registration data), they may claim they're not subject to Canadian law. Do not accept this argument. If you're a Canadian consumer, Canadian consumer protection laws apply to any transaction with you.

Escalation: provincial consumer protection office

If RHS ignores your request or refuses to honour a cancellation or refund you're entitled to, file a complaint with your provincial consumer protection authority:

• Ontario: Ontario Ministry of Attorney General (Consumer Protection Act)
• British Columbia: Consumer Protection BC
• Alberta: Service Alberta (Fair Trading Act)
• Other provinces: Search your province name + "consumer protection office."

Escalation: competition bureau of canada

If RHS used deceptive marketing, hidden fees, or false claims about cancellation terms, file a complaint with the Competition Bureau at competitionbureau.gc.ca. They investigate unfair business practices and can take legal action.

Bank or credit card chargeback

As a last resort, contact your bank or credit card company and file a chargeback for unauthorized or unresolved charges. Provide your cancellation confirmation and proof of the unwanted charge. Your card issuer can reverse charges up to 60 days after the transaction (timeframes vary by card type and issuer).

Summary: your cancellation checklist

Stopee has created this final checklist to ensure you cancel RHS cleanly and recover any refund you're owed.

Final word: you have more power than you think

Cancelling RHS should not be a battle. You have the right to cancel your subscription, request a refund if you qualify, and expect clear communication from RHS every step of the way. Canadian consumer protection laws are on your side, and if RHS refuses to honour your cancellation or withholds a refund you're entitled to, escalation paths exist to hold them accountable.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their rights under Canadian law. Whether your cancellation is straightforward or complicated, our mission is to empower you with clear, step-by-step guidance so you can act with confidence.

Use this guide, follow the checklist, keep your documentation, and don't hesitate to escalate if RHS stalls or refuses. Your time and money matter. Stopee is here to make sure you get the outcome you deserve.