Manage Shoedazzle

How to cancel shoedazzle membership and reclaim your money in canada

Understanding shoedazzle and why you might want to cancel

Shoedazzle is a U.S.-based subscription membership service that delivers monthly fashion credits to your account, curated shoe selections, and VIP pricing on apparel and accessories. For Canadian customers, the VIP membership costs US$49.95 per month, which appears on your statement at your bank's exchange rate plus any conversion fees - typically around $67 to $70 CAD depending on daily rates.

The appeal is real: you get a monthly credit to spend on trendy footwear and fashion items, access to member-only deals, and the flexibility to skip months if you need breathing room. However, many Canadian subscribers find themselves trapped in unexpected charges, trouble logging in to skip billing cycles, or frustration when credits expire after 12 months without warning.

If you're reading this, you likely want out. Stopee is here to walk you through exactly how to cancel Shoedazzle cleanly and make sure no surprise charges hit your account after you do.

The real cost of shoedazzle for canadian customers

Shoedazzle charges you in U.S. dollars, which means your actual monthly bill fluctuates with exchange rates. A $49.95 USD charge might cost you $67 one month and $72 another, depending on the CAD/USD rate at the time of processing. Your bank may also apply a currency conversion fee on top of that.

Over 12 months, you are committing to at least $804 USD (roughly $1,080 CAD) before you factor in exchange losses. If you've only used the credits partially or missed months entirely, you're paying for a service that isn't delivering value to you - a reason Stopee subscribers often cite when deciding to walk away.

Who should stay, and who should cancel

Stay if: you actively use your monthly credits, genuinely love the curated selections, and the VIP pricing saves you money on shoes you were planning to buy anyway. The service works best for people who treat it like a strategic shopping budget, not a subscription they forget about.

Cancel if: you're charged every month but rarely shop, your credits expire unused, you've struggled to skip months, or you can find better pricing on shoes elsewhere. You should also cancel if you're unsure why you're being charged, or if you've tried to skip or cancel before and hit roadblocks.

Your cancellation methods - pick the easiest path for you

Shoedazzle gives you three official ways to cancel your VIP membership, all with no cancellation fee and no penalty for leaving.

How to cancel shoedazzle by phone

Calling customer service is often the fastest route because a representative can confirm your cancellation in real time and answer questions about your account balance or refunds on the spot.

1. Call Shoedazzle customer service at 1-833-122-4295 (toll-free in Canada).
2. Have your email address and account number ready when you dial.
   • You can find your account number in your confirmation emails or on the "My VIP" page after you log in.
3. Tell the agent clearly: "I want to cancel my VIP membership effective immediately."
4. Ask for a cancellation confirmation number or reference and request it be emailed to you.
   • Do not hang up until you have this number in writing.
5. Verify with the agent that no future charges will be processed.
   • Ask specifically: "Will my card be charged next month?" If they say yes, stay on the line until it's cleared up.

Pro tip: Call between the 1st and 5th of the month if possible. If you call after the 5th, Shoedazzle may have already processed your next month's charge, and you'll need to request a refund for that charge separately.

How to cancel shoedazzle via live chat

If you prefer typing to talking, Shoedazzle's live chat option works well, though response times vary. You'll reach a real human who can walk you through the cancellation process.

1. Visit the Shoedazzle help centre and select the live chat option.
   • Look for the chat icon in the bottom right corner of the help page.
2. Type your full name, email, and order number (if you have one) into the chat form.
3. Explain your situation: "I would like to cancel my VIP membership immediately and receive written confirmation."
4. Wait for the agent to confirm your account details and process the cancellation.
5. Take a screenshot or copy-paste the chat transcript and save it to your files.
   • This is your proof of cancellation if a charge appears later.
6. Close the chat only after receiving a confirmation number or written statement that says "Your VIP membership has been cancelled."

Warning: Live chat transcripts can disappear after you close the window. Before you sign off, request that the agent email you a cancellation confirmation to the address on file.

How to cancel shoedazzle through your account online

If you prefer to handle everything yourself without talking to anyone, you can cancel directly through your account dashboard on Shoedazzle.com. This route is fast but offers less human oversight, so document everything.

1. Log in to your Shoedazzle account at Shoedazzle.com.
   • Go to "My Account" or "My VIP" from the top menu.
2. Look for a "Manage Membership" or "VIP Settings" section.
   • This is typically found under account settings or billing information.
3. Select the option to "Cancel VIP Membership" or "End Membership."
   • You may see a retention offer or reasons to stay; ignore these and click through to confirm cancellation.
4. Enter any feedback Shoedazzle asks for (optional).
   • Be honest but brief - this helps Shoedazzle understand why customers leave.
5. Click "Confirm Cancellation" or the final confirm button.
   • Wait for a success message to appear on your screen.
6. Take a screenshot of the confirmation message and your account page showing "Membership: Cancelled" or similar language.
7. Check your email within 5 minutes for a cancellation confirmation from Shoedazzle.
   • If you don't receive one, contact Stopee or Shoedazzle's support team immediately.

Pro tip: After cancelling online, log back in to your account 24 hours later and verify that your membership status shows as cancelled. If it still shows "Active," contact customer service right away.

What happens after you cancel your shoedazzle membership

Cancellation can feel uncertain, so here's exactly what to expect in the days and weeks after you hit the cancel button.

Immediate changes to your account

Once your cancellation is confirmed, Shoedazzle stops future monthly billing immediately. You no longer receive the US$49.95 monthly VIP credit. Any credits you've already redeemed in active orders are honoured and will be reflected in those orders when they ship.

Your account data - including your order history, saved items, and addresses - remains in your account indefinitely. You can log in anytime to view past purchases, track old orders, or check refund status on returns. This is helpful if you need proof of a purchase or return for warranty claims later.

What happens to unused credits

Any VIP credits sitting in your account that you haven't redeemed expire after 12 months from the date they were issued. Once you cancel, Shoedazzle does not extend this deadline or refund unused credits as cash. If you have credits with a few months left on the expiry timer, use them before your cancellation takes effect. If they're close to expiring, you've lost that money - another reason many customers decide to cancel in the first place.

Monitoring your card after cancellation

Check your credit card or bank statement 7 to 10 days after your cancellation confirmation. You should see no new charge from Shoedazzle. If a charge appears, contact your bank or card issuer immediately and reference your cancellation confirmation number.

Warning: If your cancellation went through after the 5th of the month, Shoedazzle may have already processed that month's charge before your request hit their system. In that case, you'll need to request a refund. See the next section for refund steps.

Refunds, returns, and what shoedazzle owes you

Cancelling your membership doesn't automatically trigger refunds for past charges. However, if you've purchased items through Shoedazzle and changed your mind, or if you were wrongly charged after cancellation, you have clear paths to recover your money.

Returning items you've purchased

Shoedazzle allows returns on shoes, apparel, and accessories in new, unused condition with original tags and packaging intact. You have 60 days from the date Shoedazzle ships your order to request a return.

1. Log in to your Shoedazzle account and find the order you want to return.
2. Click "Return Item" or a similar option on the order details page.
3. Select which items in the order you're returning and confirm the reason (e.g., "Wrong size," "Changed my mind").
4. Print the prepaid shipping label Shoedazzle provides (or purchase your own if no label is included).
   • Shoedazzle does not cover return shipping in most cases, so you pay to send items back.
5. Pack the items securely with tags and packaging intact, and drop them off with a carrier.
   • Keep your tracking number until the return is processed and the refund appears.
6. Shoedazzle processes the return at their warehouse and issues a refund to your original payment method.
   • This takes 5 to 7 business days after Shoedazzle receives and processes the item.
7. The refund appears on your statement 7 to 14 business days after Shoedazzle ships the item back (if applicable).
   • Currency conversion means the refunded amount may differ slightly from what you paid due to exchange rates.

Important: Shoedazzle cannot process refunds to credit cards billed outside the United States or Canada. If you used a card issued in another country, contact Shoedazzle support to arrange an alternative refund method.

Disputing unauthorized charges after cancellation

If Shoedazzle charged you after your cancellation was confirmed, you have leverage. Canadian consumer protection law is clear: you have the right to dispute recurring charges that were not authorized or that continued after you cancelled.

1. Gather your cancellation confirmation number, the cancellation date, and a screenshot or email proving you cancelled.
2. Check your bank or credit card statement and note the date and amount of any unauthorized charge post-cancellation.
   • If multiple charges appear, document each one.
3. Contact your bank or card issuer's dispute department.
   • Explain: "I cancelled my Shoedazzle membership on [date] and received confirmation. I was charged $[amount] on [date] after cancellation. I did not authorize this charge."
4. Provide your cancellation proof when the bank asks for supporting documents.
   • Banks take post-cancellation charges seriously and usually reverse them within 5 to 10 business days.
5. If your bank reverses the charge, Shoedazzle may contact you about the chargeback. Do not engage unless you want to negotiate further.

Pro tip: Banks move faster than merchant dispute processes. Always file a dispute with your bank first; they have more power to force Shoedazzle to refund you than you do on your own.

Your consumer rights in canada and what to do if shoedazzle ignores you

Canada's consumer protection laws are on your side when dealing with subscription services and recurring billing.

The consumer protection act and recurring charges

Under Canada's Consumer Protection Act (which varies slightly by province but maintains similar principles nationwide), merchants must provide clear disclosure of recurring fees before billing. Shoedazzle must make it easy for you to cancel, and they cannot continue charging you after you've requested cancellation in good faith.

If Shoedazzle continues to bill you after cancellation, or if they made the cancellation process deliberately difficult, this violates your consumer rights. You have grounds to dispute charges, demand refunds, and escalate to your provincial consumer protection office.

What to do if shoedazzle won't cancel or refund you

If you've tried to cancel through all three methods and Shoedazzle either ignores you or continues charging, escalate immediately.

1. Send a formal cancellation letter to Shoedazzle via registered mail with proof of delivery.
   • Include your full name, account email, membership number, the date you attempted cancellation, the method(s) you used, and your request for immediate cancellation and a refund of any charges after your cancellation request.
   • Stopee recommends using Canada Post's Xpresspost with signature confirmation so you have proof Shoedazzle received your letter.
2. Keep a copy of the letter and your tracking receipt for your records.
3. Wait 10 business days for a response from Shoedazzle.
4. If Shoedazzle doesn't respond or refuses to honour your cancellation, file a complaint with your provincial consumer protection office.
   • In Ontario, contact ServiceOntario Consumer Protection; in British Columbia, contact the Office of the Consumer Protection BC; in Quebec, the Office of the Ombudsman; and so on by province.
   • These agencies investigate unfair billing practices and can force companies to refund you.
5. You can also file a complaint with the federal Competition Bureau if you believe Shoedazzle's billing practices are deceptive or designed to make cancellation difficult.
   • The Competition Bureau can launch formal investigations and pursue penalties against the company.

Pro tip: Most companies comply once they receive a registered letter. The small cost of mailing it (around $15 CAD) is worth the peace of mind and legal proof that you formally requested cancellation.

Shoedazzle pricing, membership features, and what you're paying for

Understanding exactly what you're paying for helps you decide whether the membership is worth keeping or whether cancelling is the right move.

Breaking down the membership value

You receive US$80 in monthly credits, which sounds generous - until you realize Shoedazzle marks up prices heavily to offset the discount. Independent reviews often find that shoes on Shoedazzle cost 20 to 40 percent more than retail, so the "VIP credit" is really a discount off an inflated price.

The skip month feature is supposed to let you pause billing, but Stopee readers report frequent login issues and confusion about the 1st-5th deadline. If you miss the window, you're charged for a month you don't want.

Credits expire after 12 months unused, which is aggressive. Most subscription services give you 18 to 24 months, or don't expire them at all. If you accumulate credits because you're busy, they vanish with no notice.

Common mistakes that trap you in a shoedazzle subscription

Many Canadian customers find themselves stuck in unwanted charges because of avoidable mistakes. Learning from their missteps will help you cancel cleanly.

Missing the skip month deadline

Shoedazzle only lets you skip your monthly charge if you request it between the 1st and 5th of the calendar month. If you wait until the 10th, thinking you have time, you've missed the window and you're charged. Many customers don't realize this tight deadline until after they've been charged once or twice.

Solution: Set a phone reminder for the 1st of every month to skip if you're not planning to shop that month. Or just cancel now if you're not actively using the membership.

Assuming cancellation is instant

You cancel your membership online, but the system doesn't process it immediately. Unknown to you, Shoedazzle processes your next month's charge before your cancellation request reaches their billing team. You think you're done, but a charge hits your card days later.

Solution: Always request written confirmation of your cancellation, and always call or chat with a live agent if possible. Do not rely on the "success" message on the website.

Forgetting to check your statement

You cancelled but don't monitor your bank account for the next few weeks. Surprise charges slip through, and weeks pass before you notice. Your bank's dispute window may close, making it harder to reverse the charge.

Solution: Mark your calendar to check your credit card statement 7 to 10 days after your cancellation is confirmed. If you see any Shoedazzle charge, contact your bank immediately.

Not saving cancellation proof

You cancelled, but you didn't take a screenshot or save the confirmation email. Later, when a charge appears, you have no proof you cancelled. Shoedazzle says they have no record, and you're left arguing.

Solution: Screencap everything. Save the confirmation email. Write down the cancellation confirmation number and the name of the agent who helped you. This paper trail protects you if disputes arise later.

Your cancellation checklist - do this before, during, and after

Use this checklist to make sure your cancellation is complete and you're protected.

Real customer reviews and why people cancel

Customer feedback on Shoedazzle paints a mixed picture. Here's what Canadian subscribers are saying.

Positive experiences

Customers who keep their membership praise the ease of ordering, attractive shoe designs, and genuine savings when they actively use their monthly credits. People who treat Shoedazzle like a budgeted shopping destination say the VIP pricing and curated selections deliver real value.

Negative experiences

The most common complaints centre on billing surprises and cancellation friction. Customers report being charged after they thought they cancelled, struggling to skip months, and discovering that credits expired silently. Several reviewers note that Shoedazzle's customer service is slow to respond to cancellation requests, forcing them to contact their banks instead. Many also report that shoe prices are inflated compared to mainstream retailers, making the "discount" less impressive than it sounds.

Currency conversion is another pain point. Customers charged in USD see their bills jump unpredictably, and some report that their banks charged additional currency conversion fees that Shoedazzle doesn't acknowledge.

Why canadian customers specifically struggle

Being billed in U.S. dollars adds friction and unpredictability that Shoedazzle's U.S. customer base doesn't experience. Canadian subscribers also report that support is slower for non-U.S. accounts and that refunds are complicated by cross-border banking rules. Stopee has helped thousands of Canadian subscribers navigate these exact friction points and cancel cleanly.

How stopee can help you if shoedazzle won't let go

If you've tried to cancel Shoedazzle on your own and hit roadblocks - persistent charges, ignored cancellation requests, or disputes with customer service - Stopee is here to advocate for you.

Stopee specializes in subscription cancellations and has a network of consumer protection resources across Canada. If Shoedazzle refuses to honour your cancellation, Stopee can help you escalate to your provincial consumer protection office, file disputes with your bank, and document the full paper trail for legal protection.

Visit Stopee.com to explore your options, and don't hesitate to reach out if you need guidance on your next steps. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Your cancellation is our priority.

Final steps and contact information

To formally cancel your Shoedazzle membership by registered mail (recommended if phone and online methods have failed), send your letter to Shoedazzle's customer service address. Because Shoedazzle is U.S.-based, mail should be sent to their U.S. office with tracking confirmation. Include your full name, account email, membership number, cancellation request date, the phrase "I request cancellation of my VIP membership effective immediately and a refund of any charges after this date," and your contact information.

Keep a copy of your letter and your Canada Post tracking receipt. This creates a legal record that you formally requested cancellation on a specific date, which strengthens your position if disputes arise.

After you've cancelled, monitor your statement for 30 days. If unauthorized charges appear, contact your bank's dispute department and reference your cancellation confirmation. Stopee has helped thousands of consumers recover money from subscription services that refused to honour cancellations, and we're ready to help you too.