Manage Trunk Club

How to cancel trunk club in canada: step-by-step guide and your refund rights

What trunk club is and why you might want to leave

Trunk Club is a personal styling service owned by Nordstrom that sends you curated "trunks"-carefully selected collections of clothing and accessories tailored to your preferences. A stylist picks items based on your profile, you preview them online, decide what to buy, and return what you don't want. You pay a styling fee per trunk (typically credited toward purchases) plus the cost of any items you keep.

The service operates through both web and mobile app channels, and billing varies depending on how you signed up. Some customers are billed through the Shopify App Store, while others are charged directly via credit card through Stripe. This matters for cancellation, which is why understanding your billing method upfront saves you time and frustration.

Whether you've outgrown the service, discovered you prefer shopping independently, or simply want to reduce your spending, Stopee understands that cancelling a subscription should be straightforward-not buried in confusing processes or hidden contact methods. This guide walks you through every cancellation method available to you as a Canadian customer.

Why customers cancel trunk club

People cancel for many valid reasons. Some find the styling fee-even when credited-adds unwanted cost. Others realize the trunk selections don't match their style or budget, or they prefer the control of shopping directly. Budget cuts, job changes, or simply changing priorities mean the service no longer fits your life. None of these reasons are unusual, and cancelling quickly prevents further charges from piling up.

The importance of acting fast

Trunk Club charges styling fees per trunk shipment, and if you're not actively managing your account, you could receive unwanted shipments and be charged for them. The sooner you submit your cancellation request, the sooner future charges stop. Stopee recommends reviewing your last billing statement to understand exactly what you've been charged and when, so you can spot any refund eligibility as you move through cancellation.

Understanding your billing method: which cancellation path applies to you

Your cancellation method depends entirely on how you pay Trunk Club.

If you installed Trunk through the Shopify App Store and your subscription billing appears through Shopify, you follow one cancellation path. If your credit card is charged directly through Stripe (Trunk's payment processor), you follow a different path. Many customers don't know which billing method they use until they try to cancel-and that's where confusion starts. Stopee has seen this bottleneck cause unnecessary delays, so we've mapped out both scenarios below.

Check your billing method right now

Open your account on the Trunk Club app or website and navigate to Account Settings or Billing. Look for either "Shopify App Store subscription" or a credit card ending in specific digits (which indicates Stripe billing). You can also check your email receipts: Shopify receipts come from Shopify, while Stripe charges show as coming from Trunk Club directly. Write down which method you see-you'll need this information for the next section.

How to cancel trunk club: step-by-step by billing method

Follow the correct process based on your billing method to ensure your cancellation is processed and confirmed.

If you were billed through the shopify app store

1. Log into your Trunk Club account on the app or website.
2. Navigate to Account Settings or Subscription Settings.
3. Look for an option to manage or uninstall the Shopify app subscription.
   • If you see a self-service uninstall button, click it immediately.
   • Confirm the uninstall when the system asks you to verify.
4. Once uninstalled, the Shopify App Store billing stops automatically.
5. Take a screenshot of the confirmation page showing the app has been uninstalled.
6. Check your Shopify account separately to verify the subscription no longer appears.

Pro tip: Even after uninstalling through Shopify, send a follow-up email to Trunk Club support (hello@trunkinventory.com) stating: "I have uninstalled my Trunk Club subscription through the Shopify App Store on [date]. Please confirm this cancellation has been processed and no further charges will be made." This creates a paper trail and gives Trunk Club an opportunity to acknowledge the cancellation in writing.

If you were billed via credit card through stripe

1. Log into your Trunk Club account.
   • Look for a "Cancel Subscription" or "Manage Subscription" button in Account Settings or Billing.
   • If you see a self-service cancel button, click it and record any confirmation number provided.
2. If no self-service option appears, contact Trunk Club support directly.
   • Use the in-app live chat if available, or email hello@trunkinventory.com.
   • Write: "I would like to cancel my Trunk Club subscription effective immediately. Please confirm in writing that all future charges will stop."
3. Wait for a written response confirming your cancellation and the date it takes effect.
4. If you don't receive a response within 48 hours, follow up with another email and reference your first request.
5. Once confirmed, monitor your credit card statement for the next 1-2 billing cycles to ensure no further charges appear.

Warning: Trunk Club does not always offer a self-service cancel button for Stripe-billed accounts. If the app doesn't show an obvious cancellation option, do not wait or assume your account is inactive-contact support immediately. Stopee has documented cases where customers thought they'd cancelled but continued to be charged because they never actually submitted a cancellation request.

If you prefer to cancel by registered mail

1. Prepare a signed letter stating:
   • "I hereby request cancellation of my Trunk Club account [your account email/ID] effective immediately. Please confirm receipt and processing of this cancellation notice."
   • Include your full name, email address, and any account number.
   • Sign and date the letter.
2. Send the letter by Canada Post registered mail with delivery confirmation (Adresse la main propre, or equivalent tracking).
3. Mail to Trunk Club at their customer service address (contact Trunk support first to obtain the correct mailing address for cancellation requests).
4. Keep a copy of your letter, the registered mail receipt, and the tracking number.
5. Allow 5-7 business days for delivery and processing.
6. Follow up by email to confirm receipt if you haven't heard back within 10 days.

Pro tip: Registered mail creates legal proof that Trunk Club received your cancellation request. If a dispute later arises over whether you cancelled on time, this evidence protects you. Stopee strongly recommends this method for customers who want maximum documentation, especially if they believe they may pursue a refund through provincial consumer protection rules.

What happens after you cancel: your account and pending trunks

Cancellation can feel like the end, but understanding what happens next prevents surprises and helps you stay on top of any refund claims.

Timeline and access loss

Once your cancellation is confirmed, Trunk Club stops processing new trunks and future automatic charges end. However, any trunks already shipped remain your responsibility-you must still pay for items you want to keep or return items according to the standard return window (typically 30 days from receipt). Your account may remain visible for a grace period so you can manage outstanding orders, but you lose access to stylist communications and trunk previews.

Trunk Club retains your order history and account data according to its privacy policy. You can request copies of your transaction history, billing statements, and correspondence from support-these records are invaluable if you later file a refund claim or dispute with your bank.

Monitor your statements and billing cycles

Do not assume cancellation is complete just because you received one confirmation email. Set a calendar reminder to check your credit card or bank statement 5-7 days after your cancellation request and again at your next billing cycle. Look for any charges from Trunk Club or Stripe in your transaction history. If even one charge appears after you cancelled, contact your bank immediately and report the unauthorized charge. Stopee advises keeping your cancellation confirmation email visible on your phone so you can reference it during any disputes.

Canadian consumer rights and refund eligibility

Trunk Club's refund policy is not automatic-the company handles refund decisions on a case-by-case basis. But as a Canadian consumer, you have statutory protections that may entitle you to a refund even if Trunk Club's published terms say otherwise.

Provincial cooling-off periods and rescission rights

Many Canadian provinces grant consumers a statutory "cooling-off" or rescission period for distance sales (purchases made online, by phone, or by mail). These periods typically range from 10 to 14 days and allow you to cancel without penalty. Ontario, for example, provides rescission rights for unsolicited services. If Trunk Club did not clearly disclose its no-refund policy at the time you signed up-or if the policy contradicts what you were told-you may have grounds to invoke your provincial rescission right.

Additionally, if Trunk Club failed to deliver paid services (for example, you paid for a trunk that never arrived, or you were charged for a styling fee but received no stylist interaction), you have the right to demand a refund under provincial consumer protection laws. The burden is on Trunk Club to prove it delivered what you paid for.

When to escalate: provincial consumer protection offices

If Trunk Club refuses to refund you and you believe you have a valid claim under provincial law, contact your provincial consumer protection office:

• Ontario: Ontario's Ministry of Government and Consumer Services (MGCS)
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act complaints to the Government of Alberta
• Other provinces: Your provincial Ministry of Consumer Affairs or equivalent

These agencies can investigate complaints and sometimes facilitate refunds without you having to pursue formal legal action. Stopee recommends filing a complaint if Trunk Club's response is evasive, delayed, or dismissive of your refund claim.

Dispute resolution with your bank

If you paid by credit card, your card issuer (Visa, Mastercard, or your bank) offers chargeback protection. If Trunk Club charged you after you cancelled, or if you paid for services not rendered, you can file a dispute with your bank within a set timeframe (usually 60-120 days from the charge). You'll need to provide your cancellation confirmation email and any correspondence with Trunk Club. Most banks side with consumers in cases where the merchant failed to honour a cancellation request.

Trunk club pricing and charge breakdown

Understanding what Trunk Club charges helps you identify which fees you might be eligible to recover.

All prices are listed in USD and converted to Canadian dollars by your credit card company. This means you may see a slight difference between the USD amount Trunk Club shows and the CAD charge on your statement-this is normal currency conversion, not a hidden fee.

Common cancellation mistakes and how to avoid them

Cancelling a service should be simple, but many customers trip up at the last moment. We've heard from countless people who thought they'd cancelled only to discover charges appearing months later-and Stopee wants to make sure you're not one of them.

Mistake 1: assuming account inactivity means cancellation

Not using your Trunk Club account does not cancel it. The subscription continues running unless you explicitly submit a cancellation request. Some customers ignore their trunks for months, thinking Trunk Club will eventually close the account automatically-it won't. You must initiate cancellation actively.

Mistake 2: uninstalling the app without uninstalling the subscription

If you used the Shopify App Store to sign up, simply deleting the Trunk Club app from your phone does not unsubscribe you. You must uninstall the subscription through Shopify's subscription management portal. Deleting the app only removes the software; the billing relationship remains. Stopee has documented multiple cases where customers thought they'd cancelled by deleting the app and were shocked to discover charges continuing weeks later.

Mistake 3: not requesting written confirmation

If you cancel via live chat or email, take a screenshot or save the chat transcript. If you speak to support by phone, get the representative's name and ask them to send a follow-up email confirming what was discussed. Verbal cancellation agreements are hard to prove if a dispute arises. Written confirmation protects you.

Mistake 4: ignoring pending trunks

When you cancel, any trunk already in transit will still arrive. You are responsible for returning it within the return window or paying for the items. Open all packages that arrive after your cancellation and process returns immediately-don't let them sit.

Mistake 5: not checking statements after cancellation

The most preventable mistake is failing to monitor your credit card or bank statement for 2-3 billing cycles after you cancel. One erroneous charge slips through, you miss it, and suddenly you've paid for a service you didn't want. Set a phone reminder to check your statement every week for 30 days after cancellation.

After you cancel: a step-by-step checklist

Use this checklist to ensure your cancellation is truly complete and your account is secure.

1. Submit your cancellation request (via app, email, or registered mail) and record the date.
2. Receive written confirmation of cancellation; save this email or document.
3. Wait 3-5 business days and log into your account to verify access is revoked or subscription shows as cancelled.
4. Check your credit card or bank statement for any charges in the 5-7 days following cancellation.
5. Set reminders to check your statement again at your next two billing cycles (e.g., 30 days and 60 days later).
6. If a trunk arrives after cancellation, open it, check contents, and process any returns immediately using the prepaid label.
7. Document and save all communications: cancellation emails, confirmation messages, billing statements showing no further charges, and screenshots of your account showing cancelled status.
8. If any unauthorized charge appears, contact your bank within 60 days and file a dispute.
9. If you believe you're entitled to a refund under provincial law, gather all evidence and contact your provincial consumer protection office.

Comparing cancellation methods: which approach is right for you

Each cancellation method has advantages depending on your situation and how much documentation you want to keep.

Stopee recommends email or registered mail if you're considering a refund claim, as these methods create irrefutable proof of your cancellation date.

Key takeaways and next steps

Cancelling Trunk Club doesn't have to be complicated. Know your billing method, submit your cancellation through the right channel, get written confirmation, and monitor your statements for 60 days. Your provincial consumer rights protect you if Trunk Club overcharges or fails to honour your cancellation-don't hesitate to escalate to your provincial consumer protection office if needed.

Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and understand their rights under Canadian consumer law. If you have lingering questions about your Trunk Club cancellation, whether you qualify for a refund, or how to file a dispute with your bank, visit Stopee at stopee.com for additional resources, real-world case studies, and step-by-step guides tailored to your province.

Your financial peace of mind matters. Cancel with confidence, document everything, and don't let a subscription charge linger even one day longer than it should.