Manage Truvision

How to cancel your truvision subscription in canada and protect your wallet

What truvision is and why you might want to cancel

Truvision (also known as Truvy) is a wellness company that sells dietary supplements, weight-loss products and health-related items, primarily through online subscriptions and an autoship program called SmartShip. The company operates a direct sales model where some customers purchase individual products, while others join as Associates in a distribution network. If you've signed up for an autoship subscription or joined as an Associate and now want to exit, you're in the right place. At Stopee, we help thousands of Canadians cancel subscriptions they no longer need, and Truvision cancellations are among the most common requests we handle.

Understanding truvision's business model

Truvision uses a recurring billing system designed to keep products arriving at your door on a set schedule. While this can be convenient for loyal customers, it also means you need to take active steps to stop the charges. Many people discover they're still being billed months after they stopped using the products, which is why cancelling before your next shipment is critical.

Why stopee recommends acting quickly

The sooner you cancel, the sooner your recurring charges stop. Truvision requires you to submit cancellation requests at least two business days before your next scheduled order. Missing this window means you'll be charged for an order you may not want. Stopee emphasizes timing because every day of delay costs you money.

Your consumer rights in canada and how they protect you

Canadian consumer protection laws give you rights when purchasing from companies like Truvision, though these rights vary slightly by province.

Federal and provincial protections

Under the Consumer Protection Act and similar provincial legislation, you have the right to receive accurate information about what you're buying, including subscription terms, cancellation policies and total costs. Many provinces also offer a cooling-off period (typically 14 days) that allows you to cancel certain purchases without penalty. However, health products, dietary supplements and multi-level marketing agreements sometimes fall under different rules, so your protection level depends on where you live in Canada and how you purchased.

Why this matters for your truvision cancellation

If Truvision refuses to cancel your subscription or denies you a refund you believe you're entitled to, you can escalate your complaint to your provincial consumer protection authority. For example, Alberta consumers contact the Fair Trading Act office, while Ontario residents can file complaints with the Ministry of Public and Business Service. Stopee always recommends documenting all your cancellation requests (dates, times, methods) so you have evidence if you need to file a formal complaint.

How to cancel your truvision subscription step by step

Your cancellation method depends on where you originally purchased your subscription. Follow these precise steps to ensure your cancellation goes through.

If you subscribed through truvision's website or SmartShip

This is the most common cancellation path and involves contacting Truvision's customer support directly.

1. Gather your account information before contacting support
   • Your account email address
   • Your order number (found in past emails or your account history)
   • Your next scheduled order date
   • Your phone number
2. Contact Truvision customer support using one of these methods:
   • Phone (Canada): Call 1-855-213-TRUV (1-855-213-8788) or the Canada-specific line at +1 778-802-3510. Have your information ready and call at least two business days before your next order processes.
   • Email: Send a cancellation request to support@truvisionhealth.com with your account email, order number and next order date clearly stated in the subject line as "Cancellation Request"
3. Tell the representative you want to cancel your SmartShip subscription, not just pause it
   • Be specific: "I want to permanently cancel my autoship subscription, not delay it"
   • Vague requests sometimes result in temporary holds instead of permanent cancellations
4. Pro tip: Ask for written confirmation of your cancellation immediately. Request the representative email you a cancellation confirmation number and the date your subscription ends. Do not hang up or close the email thread until you have this documentation.
5. Verify the cancellation worked by checking your account 3-5 business days later
   • Log into your Truvision account and confirm your next order date has been removed
   • If the order date is still showing, contact support again immediately

If you subscribed through apple app store or google play

App Store and Google Play subscriptions cannot be cancelled by Truvision directly. You must cancel through your device's app settings.

1. For Apple (iOS):
   • Open the Settings app on your iPhone or iPad
   • Tap your name at the top, then select "Subscriptions"
   • Find the Truvision app in your active subscriptions list
   • Tap "Cancel Subscription" and confirm
   • Apple will send you a cancellation confirmation email
2. For Google Play (Android):
   • Open the Google Play Store app
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions" then "Subscriptions"
   • Find Truvision and tap "Cancel subscription"
   • Google will send you a confirmation email
3. Warning: Even after cancelling through the app store, contact Truvision support via phone or email to notify them. App store cancellations sometimes don't sync with their account system, and Stopee has heard from customers who were still receiving promotional emails or account holds after cancelling through the app alone.

If you are a truvision associate or distributor

Associates face slightly different cancellation requirements, particularly if you have unsold inventory.

1. Contact Truvision support and clearly state you want to cancel your Associate agreement (not just pause purchases)
2. Ask about the company's inventory repurchase policy before you send anything back
   • Truvision offers a 90% repurchase refund for unsold inventory purchased directly from them within 12 months
   • Items must be in marketable (saleable) condition
   • You'll need an RMA (Return Merchandise Authorization) number before shipping
3. Request written instructions for returning inventory, including:
   • The RMA number
   • The return shipping address
   • Whether you pay for return shipping or if Truvision provides a label
4. Keep all receipts and correspondence about the return. Associates should photograph inventory before shipping as proof of condition.

What happens after you cancel with truvision

Understanding what to expect after cancellation helps you spot problems early and take corrective action.

Immediate changes to your account

Once Truvision processes your cancellation, your SmartShip orders will stop. Your account typically remains open so you can view your order history and download receipts, but no new recurring charges should appear on your credit card or payment method after the current billing cycle ends. If you were enrolled in any Associate benefits or commissions tied to an active agreement, those benefits will end immediately. Stopee recommends checking your credit card or bank statement 5-7 days after your confirmed cancellation date to verify no additional charges appear.

Monitoring for unauthorized charges

Set a reminder to review your statements for 30 days after your cancellation date. Contact your bank or credit card company immediately if you see any Truvision charges after cancellation. Your financial institution can dispute the charge and recover the money while you work with Truvision to resolve the error.

What to do if you still receive shipments

If a package arrives after your cancellation confirmation date, refuse delivery if possible, or contact Truvision support with your cancellation confirmation number. In Canada, you are not obligated to pay for unsolicited goods delivered after a confirmed cancellation. Keep the tracking information and your cancellation email for your records.

Refunds and returns for truvision purchases

Your eligibility for a refund depends on when you're requesting it and what condition your products are in.

Standard customer refund policy

Truvision's publicly stated policy allows you to return products for a 90% refund if they meet these conditions:

• The items are in resalable and marketable condition
• You return them within 30 days of receiving your shipment
• You cover return shipping costs
• Restocking fees may apply

To initiate a return, contact support@truvisionhealth.com with your order number and reason for return. Request an RMA number and return instructions before shipping anything back.

App store and google play refunds

If you purchased through Apple or Google, you cannot request a refund from Truvision. Instead, contact Apple or Google directly within their refund window (typically 14-15 days for app subscriptions). Apple and Google have separate dispute processes and may grant refunds even after Truvision's 30-day window closes.

Associate inventory repurchase

Associates who cancel their agreement can return unsold inventory within 12 months for a 90% repurchase refund, provided items are marketable and were purchased directly from Truvision. You'll need your original receipts and an RMA number. Return shipping is typically your responsibility unless the company offers a prepaid label.

Truvision pricing and subscription plans

Understanding what you've been paying helps you decide whether cancellation makes financial sense.

Common mistakes people make when cancelling truvision

Cancelling a subscription sounds simple until something goes wrong. These are the most common pitfalls Stopee customers encounter, and how to avoid them.

Not requesting cancellation early enough

Truvision requires at least two business days' notice before your next order processes. If you call on a Friday before a Monday order, you may be too late. The company's system typically locks orders 48 hours in advance. Always check your next order date first, then contact support immediately. If you're unsure of your order date, ask the representative to confirm it during your cancellation call.

Confusing "pause" with "cancel"

Some representatives offer to "pause" your subscription rather than permanently cancel it. Pausing temporarily stops shipments but leaves your account active and billing information on file. When the pause expires (often after 30 days), orders resume automatically. Always explicitly ask the representative to cancel permanently and confirm in writing that your account is set to "cancelled" status, not "paused" or "on hold".

Cancelling only through the app without notifying the company

If you purchased through Apple or Google Play and cancelled only through the app store, Truvision's internal system may still show you as an active customer. This can cause confusion if you try to rejoin later, and some customers report still receiving promotional emails. After cancelling through the app, email Truvision support to notify them of the cancellation.

Not documenting your cancellation request

Without written proof, you have no way to dispute a charge that appears after cancellation. Always request email confirmation from support, including your cancellation date and confirmation number. If you call, follow up with an email summarizing the call ("Per our conversation today at [time], I am requesting cancellation of my SmartShip subscription effective immediately") and ask for written acknowledgment.

Ignoring charges that arrive after cancellation

Many people assume the company will fix billing errors on its own. It won't. If a charge appears after your cancellation date, contact both Truvision and your bank immediately. Your bank can dispute the charge while you gather evidence of your cancellation request. Stopee emphasizes that time matters here: credit card companies have dispute windows (typically 60-120 days), so act fast.

Truvision cancellation checklist

Use this step-by-step checklist to ensure nothing falls through the cracks.

• Before contacting support:
  • Write down your account email address
  • Find your order number (check your email confirmation or account)
  • Note your next scheduled order date
  • Decide on your preferred contact method (phone, email, or both)
• During your cancellation request:
  • Clearly state you want to permanently cancel, not pause
  • Provide all your account information
  • Ask for a cancellation confirmation number
  • Ask for the exact date cancellation becomes effective
  • Request written confirmation via email
• After cancellation:
  • Save all confirmation emails in a dedicated folder
  • Wait 3-5 business days, then log in and verify your next order date is gone
  • Check your bank or credit card statement 7 days later for any new charges
  • Set a 30-day reminder to verify no unauthorized charges appear
  • Contact your bank immediately if you see post-cancellation charges
• If you need to escalate:
  • Gather all cancellation documentation and emails
  • File a complaint with your provincial consumer protection authority
  • Contact your credit card company to dispute charges if necessary

Contacting truvision and escalation resources

Here's how to reach Truvision and what to do if the company refuses to help you.

Official contact methods

Phone (Canada): 1-855-213-TRUV (1-855-213-8788) or +1 778-802-3510

Email: support@truvisionhealth.com

Online help center: help.truvy.com (contains FAQs and account management resources)

If truvision refuses to cancel or disputes your request

You have consumer protection options. Contact your provincial consumer protection authority:

• Alberta: Fair Trading Act office
• British Columbia: Consumer Protection BC
• Ontario: Ministry of Public and Business Service
• Other provinces: Search "[Your Province] Consumer Protection Act" to find your authority

Your provincial regulator can investigate unfair billing practices and force the company to refund unauthorized charges. Stopee recommends exhausting direct contact with the company first (keep records of all attempts), then escalating if you don't receive results within 10 business days.

Why stopee helps you cancel smarter

Cancelling Truvision should be straightforward, but companies often create friction to keep you subscribed. At Stopee, we've helped thousands of Canadian consumers cancel subscriptions across every industry, from wellness and fitness to streaming and software. Stopee guides you through each step, flags the traps companies use, and ensures you have written proof of your cancellation request. If the company refuses to cooperate, Stopee connects you with the right consumer protection resources and helps you dispute unauthorized charges with your bank. Your time and money matter, and Stopee is here to protect both.

Take control of your subscriptions today. Visit Stopee.com to start your cancellation journey and join the thousands of Canadians who have already reclaimed their recurring billing.