Manage Unicity

How to cancel unicity and protect your consumer rights in canada

Understanding unicity and why you might want to cancel

Unicity is a global nutrition and wellness company that distributes dietary supplements, weight-management products and bundled wellness programs (such as the Feel Great System) across Canada through online channels, Independent Distributors and third-party app marketplaces. The company operates regional warehouses and allows you to purchase on a one-time or recurring subscription basis, depending on your needs and preferred shopping method.

Cancelling a Unicity subscription is straightforward once you know your options, but the process depends on where and how you made your purchase. At Stopee, we help thousands of Canadians navigate subscription cancellations each year, and we've learned that clarity and timing are everything. This guide will walk you through every cancellation method, refund policy and consumer protection available to you in Canada.

When you should consider cancelling

You might cancel your Unicity subscription for several legitimate reasons: the product isn't delivering the results you expected, shipping costs are too high, you've found a more affordable alternative, or you simply want to pause your wellness routine temporarily. Whatever your reason, you have the right to cancel without penalty, and Stopee is here to ensure you understand your options fully.

Unicity pricing and subscription plans in canada

Before you decide to cancel, it helps to know what you're paying for and which plans are currently available through Unicity's Canadian operations.

If you're paying significantly more than these listed prices or feel you've been overcharged, cancelling may be your first step toward reclaiming those funds. Stopee recommends reviewing your last invoice before you initiate cancellation so you have exact figures for any refund request.

How to cancel unicity based on where you purchased

Unicity allows you to cancel through multiple channels, and the steps differ depending on whether you bought through their website, an app store or an Independent Distributor.

Cancel via your unicity online account

If you created an account directly on Unicity's website or app and manage your subscription there, this is the fastest cancellation method.

1. Log into your Unicity account using your email and password.
   • Navigate to the Subscriptions or Orders section (usually found in your account dashboard or profile menu).
   • Locate the active subscription you wish to cancel.
2. Select the cancellation option next to your subscription.
   • You may be asked to confirm your reason for cancellation (feedback helps Unicity improve).
   • Review any final charges or upcoming shipments before confirming.
3. Confirm the cancellation and save your confirmation number.
   • Unicity should send you an email confirmation within 24 hours.
   • Keep this confirmation for your records in case you need to dispute a charge later.

Pro tip: Cancel at least 5 business days before your next scheduled shipment to avoid an unwanted charge. Unicity processes cancellations during business hours, so timing matters.

Cancel by offline mail (registered letter method)

If you prefer a paper trail or cannot access your online account, Unicity's Terms of Use allow you to cancel by mail using a formal Subscription Agreement.

1. Obtain a copy of your current Subscription Agreement.
   • Log into your Unicity account and download it from your documents, or contact Customer Service to request it.
   • If you've lost the original agreement, you can revise a blank template available on the Unicity website.
2. Write the word "Cancel" in large, clear letters at the top of the agreement.
   • Include your full name, account number and email address.
   • Add today's date and sign the document by hand.
3. Send the signed cancellation notice via registered mail (raccomandata A/R in Italian regions, or Registered Mail with Proof of Delivery in Canada).
   • You must send this at least 10 business days before your next scheduled shipment.
   • Address it to Unicity Customer Service (contact details at the end of this guide).
   • Request a return receipt so you have proof Unicity received your cancellation.
4. Keep all postal receipts and return documentation for your records.
   • This creates a legal proof of cancellation if Unicity disputes your claim later.

Warning: Regular postal mail without tracking is not recommended. If Unicity claims they never received your cancellation, you have no proof. The 10 business-day advance notice is strict; if you miss this deadline, you may be charged for one additional shipment.

Cancel if you purchased through apple app store (iOS)

If your Unicity purchases or subscription is billed through Apple, you must cancel through your Apple account, not through Unicity directly.

1. Open Settings on your iPhone, iPad or Mac.
   • Tap or click your name at the top of the Settings menu.
   • Select Subscriptions.
2. Find the Unicity subscription in your list.
   • Tap or click on it to view details.
   • Confirm the billing amount and renewal date.
3. Select Cancel Subscription (or similar wording, depending on your Apple device).
   • Apple will ask you to confirm; select the option to stop the renewal.
   • You should see a cancellation confirmation immediately.
4. Take a screenshot of the cancellation confirmation.
   • This proves to Apple and Unicity that you cancelled on time if a charge appears later.

Pro tip: Apple typically allows you to cancel up to the moment your renewal date arrives. Check your subscription renewal date before you cancel so you know your final billing date.

Cancel if you purchased through google play

Like Apple, Google Play subscriptions must be cancelled through your Google account, not through Unicity customer service.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions.
   • You will see a list of all active subscriptions linked to your Google account.
3. Select the Unicity subscription.
   • Review the next billing date and amount.
   • Tap Cancel subscription.
4. Confirm the cancellation by selecting the final confirmation prompt.
   • Google will display a cancellation summary; screenshot this for your records.

Warning: Google Play cancellations take effect immediately, but you may still have access to the service until your current billing period ends. Charges after cancellation are the responsibility of Google, not Unicity, but you can request a refund directly from Google within 48 hours of the charge.

What happens immediately after you cancel

Understanding what occurs in the days and weeks following your cancellation helps you avoid surprises and catch billing errors early.

Subscription and shipment status

Once Unicity processes your cancellation, future recurring shipments should stop and you will no longer be billed for subsequent periods. However, if your cancellation is processed after a billing cutoff (for example, within the 10 business-day window for offline requests), you may still receive one final shipment and be charged for it. This is a critical point: Stopee advises you to verify your cancellation was processed at least 5 business days before your next scheduled shipment date to avoid this scenario.

Access to member-only pricing, subscription-only offers and exclusive bundles will end at the moment your cancellation becomes effective. Any one-time product purchases you made separately from your subscription remain unaffected and will not be cancelled.

Your account and order history

Unicity retains your account records and complete order history per its privacy and data-retention policies. This means you can log back in later to review past purchases, download invoices or restart your subscription without losing your account. Your retained data also serves as proof of your transaction history if you later dispute a charge with your credit card company or bank.

Refund eligibility and how to request your money back

Refund eligibility depends on the product, your purchase channel and how much time has passed since delivery. At Stopee, we've helped consumers recover funds they didn't know they were entitled to, so read this section carefully.

Standard return and refund policy

Unicity allows you to return most products within 60 days of delivery for a refund, provided the product is unused and in its original packaging. The refund amount equals your original purchase price minus any credits you earned on that specific order. You are responsible for return shipping costs unless Unicity explicitly states otherwise in your purchase confirmation.

Pro tip: Unicity allows only one return per product formulation. If you've already returned a particular Unimate flavour, for example, you cannot return a second unit of the same flavour.

The feel great guarantee

Unicity's Feel Great Guarantee is more generous than the standard return policy. If you are a Retail Customer or Member (not an Independent Distributor), you can request a full refund within 90 days of purchase if you are not satisfied after consistent use. "Consistent use" typically requires logging approximately 50% compliance through the Unicity app, so Unicity tracks your adherence to their program guidelines.

For unopened Feel Great System products, Unicity offers an even simpler guarantee: you can return them within 15 days of delivery for a full refund with no questions asked. This is one of the most consumer-friendly windows available, and Stopee recommends taking advantage of it immediately if the product does not meet your expectations.

Canada-specific refund policy

Unicity's Canadian regional office applies a 60-day return window for 100% refund of your purchase price. This applies to orders placed through Unicity's official Canadian website and warehouses. Return shipping costs remain your responsibility unless you've been shipped a defective or damaged product, in which case Unicity may cover return shipping.

You must request a Return Authorization (RA) number from Unicity Customer Service before sending products back. This number ensures your return is tracked and credited correctly. Send your refund request within 60 days of receiving your shipment, along with proof of delivery (your tracking number and email confirmation).

Purchases made through independent distributors

If you bought your Unicity products through an Independent Distributor rather than directly from Unicity, refunds must be processed by that Distributor, not by Unicity corporate. Contact the Distributor who sold you the product and request a refund according to their terms. If the Distributor refuses or is unresponsive, you may escalate to Unicity's main office, but the primary responsibility lies with the Distributor.

Refunds for app store purchases

Purchases billed through Apple or Google are governed by Apple's App Store and Google Play policies respectively. Unicity does not directly control refunds for these purchases. If you want a refund for an app store subscription, you must request it from Apple or Google, not from Unicity. Both Apple and Google allow refund requests within 48 hours of a charge for most subscriptions; after that, refunds are at their discretion.

Your consumer rights in canada

Canadian consumer protection law provides you with powerful safeguards that extend beyond Unicity's own refund policy. Stopee wants you to know these rights so you can escalate if Unicity fails to honour a cancellation or refund.

Consumer protection act protections

Canada's Consumer Protection Act (and provincial equivalents) requires that subscription cancellations be processed promptly and that you receive clear confirmation. If Unicity charges you after you cancel, or if they refuse to process a valid cancellation request, you may file a complaint with your provincial consumer protection authority. Most provinces give you the right to cancel a subscription without penalty, and many require companies to confirm cancellations in writing within a specified timeframe (typically 30 days).

The key consumer right you hold is this: you may cancel at any time, and Unicity cannot charge you for periods after your cancellation date. If they do, you can dispute the charge with your credit card issuer or bank, a process called a chargeback. Most financial institutions side with consumers on disputed subscription charges if you provide proof of cancellation (your confirmation email, screenshot or registered mail receipt).

Escalation steps if unicity refuses to refund

If Unicity refuses a legitimate refund or claims your cancellation was never received, follow these steps:

1. Contact Unicity Customer Service in writing (email or registered mail).
   • Reference your order number, original purchase date and cancellation confirmation number.
   • Clearly state the amount you are owed and the reason (e.g., "Cancellation processed on [date]; I was charged on [date] after cancellation").
   • Request a written response within 14 days.
2. If Unicity does not respond or refuses, file a complaint with your provincial consumer protection agency.
   • In Ontario, contact the Ministry of Government and Consumer Services.
   • In British Columbia, contact the Office of the Superintendent of Real Estate and Consumer Protection.
   • In Alberta, contact Service Alberta's Consumer Protection Office.
   • Each province has an equivalent authority; a quick online search will direct you to yours.
3. As a final step, dispute the charge with your credit card company or bank.
   • Provide your cancellation confirmation, proof of the disputed charge and copies of your communications with Unicity.
   • Most banks reverse subscription charges within 7-14 business days if you provide adequate proof.

Stopee emphasizes that you should not feel obligated to accept a refusal from Unicity. Your provincial consumer protection law is on your side, and most companies reverse charges immediately once they realize you know your rights.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can leave you charged for weeks longer than intended. Here are the pitfalls we see most often at Stopee, and how to sidestep them.

Missing the 10 business-day deadline for offline cancellations

If you choose to cancel by registered mail, you must send your Subscription Agreement with "Cancel" written at the top at least 10 business days before your next scheduled shipment. Many customers underestimate how long mail takes or don't account for weekends. A letter sent on a Friday or Monday may not arrive until mid-week, eating into your 10-day buffer. Stopee recommends sending your cancellation 12-14 business days before your next shipment date to leave a safety margin.

Forgetting to screenshot or save cancellation confirmations

If you cancel online and do not save a screenshot or confirmation number, you have no proof if Unicity later claims they never received your request. Email confirmations can disappear, and account dashboards sometimes fail to load. Take a screenshot of every cancellation confirmation, every refund request confirmation and every app store cancellation screen. Store these files in a folder labeled "Unicity Cancellation" on your computer or phone.

Cancelling through the wrong platform

Many customers have separate Unicity accounts on their phone, web browser and app store. Cancelling on one platform does not cancel subscriptions on another. If you have subscriptions through both your Unicity account and Google Play, you must cancel both independently. Before you think you're done, log back into each platform and confirm that your subscription shows as cancelled or inactive.

Not checking for final shipments after cancellation

Unicity processes cancellations in batches, sometimes with a lag of 2-3 business days. If you place a cancellation on a Wednesday and your shipment is scheduled for Friday, you may still receive it and be charged. After you cancel, check your Unicity account every other day for 7 days to confirm the next shipment has been removed from your order queue. If a shipment ships despite your cancellation, contact Customer Service immediately and reference your cancellation confirmation number.

What to keep and what to discard after cancellation

The paperwork and digital records you maintain after cancellation can protect you for up to 2 years if a dispute arises with your credit card company or bank.

You can discard marketing emails, product recommendations and promotional newsletters immediately. You do not need to keep receipts for individual shipments unless you're returning items for a refund.

How stopee can help you cancel with confidence

Cancelling a subscription should not feel complicated or risky, yet many companies make the process deliberately confusing. Stopee has helped thousands of Canadian consumers cancel Unicity and other subscriptions by breaking down the process into clear, actionable steps and ensuring you understand every deadline and consumer right available to you.

Whether you're cancelling online, by mail or through an app store, Stopee's step-by-step guides and consumer law resources give you the confidence to act. We highlight the traps, provide the exact contact information you need and show you how to escalate if a company refuses to honour your cancellation. Visit Stopee today to access cancellation guides for hundreds of Canadian services, and join thousands of consumers who have successfully regained control of their subscriptions.

Unicity customer service contact information

For offline cancellations, mail your signed Subscription Agreement with "Cancel" written at the top to the following address, at least 10 business days before your next shipment. Use registered mail and request a return receipt to prove delivery.

Unicity Customer Service
[Insert Canadian warehouse address or regional office address here]
Email: [Insert customer service email if available]
Phone: [Insert Canadian customer service phone number if available]

For online cancellations through your Unicity account, use the Subscriptions or Orders dashboard. For app store cancellations, contact Apple or Google support directly; Unicity cannot process these cancellations for you.

Stopee recommends keeping a copy of this guide and saving all cancellation confirmations. You now have the knowledge and tools to cancel Unicity on your terms, without worry or delay.