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Cancel Vegamour: The Right Way
How to cancel your vegamour subscription in canada
What is vegamour and why you might want to cancel
Vegamour is a direct-to-consumer hair care brand that specializes in plant-based serums, shampoos, and nutritional supplements designed to support fuller-looking hair, brows, and lashes. The company sells both one-time purchases and recurring subscriptions, shipping internationally to Canada with products priced in CAD. Many Canadian customers subscribe for convenience, but life circumstances, product results, or budget changes often prompt cancellation. At Stopee, we understand that cancelling a subscription should be straightforward, not buried in hidden steps.
Who uses vegamour subscriptions
Vegamour subscribers typically fall into two groups: those seeking consistent hair-growth support through daily topical application, and customers who prefer the convenience of auto-replenishment to avoid reordering. Subscription pricing often offers slight discounts versus one-time purchases, making recurring orders attractive upfront. However, once your hair goals shift or you discover a product isn't delivering results, staying locked into a subscription becomes frustrating rather than helpful.
Common reasons to cancel
You might cancel Vegamour because results aren't meeting expectations, you've found an alternative product that works better for you, shipping delays or costs exceed your budget, or you simply want to pause your spending. Some customers cancel after their initial commitment period ends. Whatever your reason, Stopee is here to walk you through the exact steps and protect your rights as a Canadian consumer.
Your consumer rights under canadian law
Canada's Consumer Protection Act and provincial consumer protection legislation grant you specific rights when cancelling subscriptions. You have the right to cancel without penalty within 30 days of purchase if the product was ordered at a distance (online or by phone). Beyond that period, your ability to cancel depends on Vegamour's terms, but companies cannot charge unreasonable termination fees.
Distance sales protection in canada
Under the federal Consumer Protection Act, distance sales (which includes online orders) give you a 30-day cooling-off period to cancel for any reason and receive a full refund, minus non-refundable delivery costs. Vegamour operates as a distance seller to Canadian customers, so this protection applies. If you cancel within 30 days of your original purchase date, you are entitled to a refund. Document your cancellation request with dates and times; Stopee recommends keeping screenshots and email confirmations.
What happens after the 30-day window
After 30 days, your cancellation rights depend on Vegamour's subscription terms. Most subscription services allow cancellation at any time, but you forfeit refunds on already-shipped or delivered products. However, your next scheduled charge must stop when you cancel. If Vegamour charges you after you've requested cancellation, you have grounds to dispute the charge with your credit card issuer. Provincial consumer protection offices in your province (such as the Ontario Consumer Protection Act or Quebec's Consumer Protection Law) provide escalation points if Vegamour refuses to honour your cancellation.
Cancellation methods: which route works best for you
Vegamour offers three primary ways to cancel your subscription, each with different timelines and documentation trails. Choosing the right method depends on whether you want instant confirmation, need a paper trail for disputes, or prefer managing your account directly.
Online cancellation through your account portal
The fastest and most straightforward route is cancelling directly through your Vegamour account. This method is recommended by the company and gives you immediate confirmation on screen. However, you must act at least 5 business days before your renewal date to prevent the next charge from processing. Cancellation takes effect at the end of your current billing period, meaning you retain access to any subscription benefits until that date passes. Stopee recommends this method as your first choice because you control the timing and receive instant feedback.
Mobile app cancellation
If you purchased your subscription through the Apple App Store or Google Play, you cannot cancel on the Vegamour website. Instead, you must cancel directly through the app platform itself. For Apple App Store subscriptions, open the App Store app, tap your profile icon, go to Subscriptions, select Vegamour, and choose Cancel Subscription. For Google Play subscriptions, open the Google Play app, navigate to your account, select Subscriptions, find Vegamour, and tap Cancel Subscription. Keep screenshots of your cancellation confirmation from the app platform. Do not rely on email confirmation alone for app-purchased subscriptions; the app platform is your official record.
Customer support and registered mail
You can request cancellation by contacting Vegamour customer service via email, phone, text, or chat. However, Stopee strongly recommends that if you choose this route, you follow up with written confirmation. Many Canadian customers send a formal cancellation request via registered mail to Vegamour's corporate address (see Address section below). Registered mail creates an official delivery record and timestamp, which protects you if disputes arise later. This method is especially valuable if you're cancelling after the 30-day window or if previous cancellation requests were not honoured.
Step-by-step cancellation process
Follow these exact steps based on how you purchased your subscription. Each method includes timing guidance and confirmation checkpoints to ensure your cancellation is processed correctly.
Cancelling through your online account
- Visit vegamour.com and sign in to your account using your email address and password.
- If you've forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
- Navigate to your Account Portal or Dashboard (usually found in your user menu or profile settings).
- Look for a section labelled "My Subscriptions," "Active Subscriptions," or "Manage Subscriptions."
- Locate your active Vegamour subscription in the list and click "Manage Subscription" or "Edit Subscription."
- If you have multiple subscriptions, identify the one you want to cancel by product name or renewal date.
- Select the "Cancel Subscription" or "Pause Subscription" option (read the wording carefully; some services offer pause instead of cancel).
- Vegamour may ask you to select a reason for cancellation. This is optional feedback; provide it only if you feel comfortable.
- Vegamour may offer a discount or incentive to keep you subscribed. Decline if you've made your decision.
- Confirm your cancellation by clicking the final "Cancel" button and review the on-screen confirmation.
- Take a screenshot of the confirmation page showing your cancellation date and final billing date.
- Check your email within 24 hours for a cancellation confirmation from Vegamour.
- Warning: If you do not receive an email confirmation within 24 hours, log back into your account and verify the subscription status. If it still shows as active, repeat the process or contact customer support.
- Verify on your next billing date (or a few days after) that no charge has been applied to your payment method.
- Pro tip: Set a calendar reminder for 2-3 days after your cancellation effective date to check your credit card or bank statement.
Cancelling an app store subscription
- Open the Apple App Store or Google Play app on your mobile device.
- Do not open the Vegamour app itself; you must manage this through the store platform.
- Navigate to your account or profile section.
- In Apple App Store: Tap your profile icon (top right) → Subscriptions.
- In Google Play: Tap your profile icon (top right) → Manage your Google Account → Subscriptions → Manage Subscriptions.
- Find Vegamour in your active subscriptions list and select it.
- You may see a list of active and expired subscriptions; select the one marked "Active."
- Tap "Cancel Subscription" and confirm your choice.
- The app platform may offer a retention discount. Decline if you want to cancel.
- Take a screenshot of the cancellation confirmation showing the date and time.
- This screenshot is your proof of cancellation for the app platform.
- Wait for a confirmation email from Apple or Google (not directly from Vegamour) within 24 hours.
- Warning: Do not rely solely on the in-app cancellation screen. The email confirmation from Apple or Google is your official record.
Cancelling via registered mail
- Prepare a brief, formal cancellation letter on plain paper or official letterhead.
- Include your full name, account email address, subscription product name, and account number (if you have it).
- State clearly: "I hereby request cancellation of my Vegamour subscription effective immediately."
- Include the date you wrote the letter and your signature.
- Address your letter to Vegamour Inc. at their corporate address (see Address section below).
- Use the official mailing address provided on the Vegamour website or your account statement.
- Send your letter via registered mail (Canada Post with tracking and signature confirmation, often called "Registered Mail" or "Registered Mail with Signature").
- This costs approximately CAD 10-15 and provides proof of delivery.
- Keep your registration number and receipt; this is your cancellation timestamp.
- Allow 10-15 business days for Vegamour to receive and process your registered letter.
- Do not expect an immediate response; mail delivery and processing delays are normal.
- Follow up with customer support email after 15 business days if you haven't received a written cancellation confirmation.
- Reference your registered mail tracking number in your follow-up email.
- Monitor your billing for 30 days after your registered letter's delivery date to confirm no further charges occur.
- Pro tip: Combine registered mail with a follow-up email to customer support, referencing both methods. This creates a multi-layer documentation trail that Stopee recommends for dispute protection.
What happens immediately after you cancel
Cancellation doesn't mean instant loss of service. Your subscription continues until the end of your current billing period, so you keep access to any benefits Vegamour offers (such as member-only discounts or early access to sales) until that date. Your next renewal charge will not post after cancellation takes effect. However, cancelling does not automatically trigger a refund for products already shipped or delivered.
Confirming your cancellation worked
Within 48 hours of cancelling, log back into your Vegamour account and check your subscription status. It should display as "Cancelled" or "Inactive" with an effective date. If it still shows "Active," repeat the cancellation process or contact customer support immediately. Additionally, check your email for a cancellation confirmation; Stopee recommends saving this email in a dedicated folder for your records. If you cancelled via registered mail, keep your delivery receipt and tracking number indefinitely.
What vegamour retains after cancellation
Vegamour retains your account information and order history even after you cancel. You cannot delete your account through the cancellation process; if you want full account deletion, contact customer support separately and ask about data deletion options under privacy law. Your cancelled subscription will remain visible in your order history for your own reference.
Refund eligibility and return processes
Cancelling your subscription does not automatically generate a refund. Your refund eligibility depends on when you purchased and whether products have shipped. Understanding Vegamour's return policy is crucial before requesting money back.
Refunds within 30 days
If you cancel within 30 days of your original purchase date and the product hasn't shipped, you're entitled to a full refund under Canadian distance sales law. If the product has already shipped but arrived within the 30-day window, you can initiate a return for a refund. Vegamour charges a CAD 10 handling fee (approximately USD 6.95 converted) and does not refund original shipping costs. Return shipping is your responsibility; you must arrange and pay for shipping back to Vegamour's Los Angeles address. The net refund is: (Product Price) minus (CAD 10 handling fee) minus (Original Shipping Cost).
Returns between 31 and 90 days
After the 30-day refund window closes but within 90 days of purchase, Vegamour typically offers store credit or product exchanges instead of cash refunds. You can use store credit toward future purchases on the Vegamour website. If an exchange is not appealing, contact customer support and ask if an exception to the store-credit-only policy can be made. For Canadian customers, Stopee recommends requesting exceptions in writing (email), as it creates a documentation trail.
Returns beyond 90 days
Products returned after 90 days are not eligible for refunds or store credit under Vegamour's standard policy. At this stage, your only recourse is to dispute the original charge with your credit card issuer if you believe the product was defective or misrepresented. Document your complaint with photos or descriptions of the defect.
Vegamour pricing and subscription plans
Understanding the full cost of your subscription helps you calculate refunds accurately and compare the savings between one-time purchases and recurring subscriptions. Here are the primary Vegamour products available to Canadian customers.
| Product | Price (CAD) | Purchase type | Best for |
|---|---|---|---|
| GRO Hair Serum (1 oz) | C$141.80 | One-time or subscription | Daily scalp application |
| GRO Revitalizing Shampoo | C$46.24 | One-time purchase | Sulfate-free cleansing |
| GRO+ Advanced Hair Growth Supplements (dual-pill) | C$187.67 | One-time or subscription | Internal hair support |
| GRO+ Advanced Hair Serum (1-pack) | C$168.55 | One-time or subscription | Premium targeted treatment |
| GRO+ Advanced Hair Serum (3-pack, 90-day supply) | C$397.90 | One-time purchase | Bulk savings and consistency |
| GRO+ Advanced Hair Serum (subscription, monthly auto-ship) | C$142.26/month | Monthly recurring | Convenience and slight discount |
Note: Subscription prices are typically 5-10% lower than one-time purchase prices. Always verify the exact subscription rate on the checkout page before committing, as promotional pricing may apply.
Common cancellation mistakes and how to avoid them
Cancelling a subscription feels like it should be simple, but small oversights can leave you charged unexpectedly or locked into another billing cycle. Here are the pitfalls Stopee sees most often.
Missing the cancellation deadline
Vegamour requires you to cancel at least 5 business days before your renewal date to prevent the next charge. If you cancel on your renewal date or after, the charge will process, and you'll need to request a refund separately. Mark your renewal date in your calendar now and set a phone reminder for 7 days before it arrives. Do not assume the cancellation took effect immediately; always verify your account status 2-3 days after renewal date to confirm you weren't charged.
Confusing cancellation with pausing
Some subscription platforms offer a "Pause" option that temporarily stops charges but keeps your subscription active. If you click Pause instead of Cancel, your subscription will resume after the pause period ends, and you may be charged unexpectedly. When cancelling through your account, read every button label carefully and select "Cancel Subscription" or "Cancel This Subscription"-not "Pause" or "Skip This Month."
Not documenting customer support cancellations
If you cancel via phone, chat, or email, request a confirmation number or ask the support agent to send you a written confirmation email summarizing your cancellation request and the date it was submitted. Do not rely on a verbal promise or a chat transcript you can't save. Support agents may not process the request, or their notes may be unclear. Email follow-up is essential. Write: "Thank you for helping me cancel. Please confirm this request in writing to my email address."
Forgetting to check for multiple subscriptions
If you've created more than one Vegamour subscription (perhaps for different products or on different dates), your account dashboard may list several active subscriptions. You must cancel each one individually. Check your Subscriptions page carefully and ensure every subscription you want to stop shows as "Cancelled" or "Inactive."
Using the wrong app store account
If you purchased through the Apple App Store or Google Play, you might have multiple user accounts on your device or multiple payment methods linked to the same account. Verify which app store account the Vegamour subscription is tied to before cancelling, or you'll cancel the wrong subscription.
After cancellation: your next steps and what to monitor
Cancellation is not the end of the process; you must monitor your account and payment method to ensure no further charges occur. Here's what to do once your cancellation is official.
Monitor your billing for 30 days
Check your credit card or bank statement every 2-3 days for 30 days after your cancellation effective date. If a charge appears after cancellation, contact your credit card issuer immediately and request a chargeback or reversal. You have the right to dispute unauthorized charges within 60 days. Provide your credit card issuer with your cancellation confirmation email or screenshot as evidence.
Returning eligible products
If you want a refund for any shipped products (within the 30-day window), initiate a return through your Vegamour account or contact customer support with your order number. Vegamour will provide return shipping instructions. Ship the product in original packaging if possible, and request tracking for your return shipment. Keep proof of return delivery. Refunds typically process 5-10 business days after Vegamour receives your return.
Requesting account deletion (optional)
If you want Vegamour to delete your account and personal data, this is separate from cancellation. Contact customer support and request account deletion under your privacy rights. In Canada, you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act) to access and request deletion of your personal information. Vegamour may retain some data for legal or accounting purposes, but they must delete unnecessary personal information upon request.
Summary: your cancellation checklist
Use this final checklist to confirm you've covered every step of cancelling your Vegamour subscription safely.
| Task | Status | Deadline |
|---|---|---|
| Identify your renewal date and mark calendar | ☐ | Today |
| Cancel subscription (online, app, or mail) | ☐ | 5+ business days before renewal |
| Save cancellation confirmation (email or screenshot) | ☐ | Within 24 hours of cancelling |
| Verify cancellation status in your account | ☐ | 2-3 days after renewal date |
| Check credit card or bank statement | ☐ | Monthly for 30 days |
| Dispute any unauthorized charges (if applicable) | ☐ | Within 60 days of charge |
| Initiate returns and refunds (if within 30 days) | ☐ | Within 30 days of purchase |
How stopee helps you cancel with confidence
Cancelling a subscription should never require a detective's investigation or multiple attempts. Stopee has helped thousands of consumers cancel Vegamour subscriptions, dispute unauthorized charges, and recover refunds they didn't know they were eligible for. Our guides walk you through every platform and every scenario, from app store purchases to international shipping disputes. If you encounter resistance or misleading information from Vegamour, Stopee provides escalation paths through consumer protection authorities and regulatory bodies in your province. We empower you to understand your rights, document your cancellation properly, and protect yourself from recurring charges you didn't approve.
Vegamour contact and mailing information
Use these official channels to cancel or appeal a cancellation issue. For fastest resolution, combine your chosen method with email or phone follow-up.
Cancellation address for registered mail
Send cancellation requests via registered mail to:
Vegamour Inc.
Corporate Headquarters
[Insert verified corporate mailing address from Vegamour's official website or contact page]
United States
Note: Vegamour's registered mailing address may vary. Before sending registered mail, verify the current address on vegamour.com under "Contact Us" or "Returns Address." Use the address listed on your product invoice or account statement to ensure delivery to the correct department.
Customer support contact options
Email: Contact through your Vegamour account portal or look for a "Contact Us" form on vegamour.com.
Phone: Check your account confirmation email or the Vegamour website for the current phone number (may differ for Canadian customers).
Chat: Available through the Vegamour website during business hours.
Text/SMS: If available, this option is listed in your account settings.
Pro tip: When contacting support, always include your full name, account email, subscription product name, and order number. Reference your previous cancellation request if this is a follow-up. Keep copies of every communication Stopee recommends taking screenshots of chat conversations and saving all emails in a dedicated folder.
Escalation: canada consumer protection authorities
If Vegamour refuses to honour your cancellation or process a refund you're entitled to, escalate your complaint to your provincial consumer protection office. Each province in Canada has a dedicated authority:
Ontario: ServiceOntario Consumer Protection Act
British Columbia: Consumer Protection BC
Alberta: Fair Trading Act / Service Alberta
Quebec: Office of the Quebec Protecteur du consommateur
Other provinces: Search "[Your Province] + Consumer Protection" for the appropriate agency.
These agencies investigate complaints against companies that violate consumer law and can compel refunds or cancellation. You can file a complaint for free, and Stopee recommends doing so if Vegamour ignores your cancellation request or charges you after you've cancelled.
Cancelling your Vegamour subscription in Canada is a straightforward process when you follow the right steps, document every action, and know your legal rights. Whether you're cancelling through your online account, an app store, or registered mail, Stopee is here to guide you through each decision. Take action today to stop unwanted charges and reclaim control of your subscriptions.