Manage Shomi

How to cancel shomi and protect yourself from phantom charges in canada

Understanding shomi and why you might still see charges

Shomi was a Canadian video streaming service launched jointly by Rogers and Shaw in 2014. The service offered movies and TV shows to subscribers across Canada, but the company shut down operations on November 30, 2016. Today, Shomi no longer exists as an active service and you cannot stream any content through it.

However, you might still encounter Shomi-related charges on your billing statements. This happens because subscriptions were often bundled with Rogers or Shaw cable accounts, stored in Apple ID subscriptions, or linked to Google Play accounts. Even though Shomi itself closed years ago, orphaned billing records sometimes persist across these platforms. At Stopee, we help thousands of Canadians track down and cancel forgotten subscriptions exactly like this.

The good news: cancelling Shomi charges is straightforward once you know where to look. The key is identifying which platform originally billed you, then removing the subscription from that specific service.

Why phantom shomi charges still appear today

Payment platforms operate independently from service providers. When Shomi shut down, the company stopped delivering content, but billing systems at Rogers, Shaw, Apple, and Google didn't automatically delete every subscription entry. Your bank or credit card company also wouldn't automatically remove a merchant from your statement if the underlying service vanished.

This creates a frustrating situation: you cannot use Shomi anymore, yet you continue to see charges. Stopee's cancellation specialists know this pattern well, and we've developed a step-by-step method to eliminate these charges permanently.

Where your shomi charges actually come from

Before you cancel, you must identify which billing platform is charging you.

Open your most recent credit card, debit card, or bank statement and search for "Shomi." Look for the merchant name or the platform that processed the charge. You will find one of these options:

Write down the exact merchant name and the date range when charges appeared. You will need this information when you contact the billing platform. Stopee recommends keeping screenshots of your statement - they serve as proof if you need to escalate a dispute.

How to cancel shomi charges: step-by-step for each platform

Your cancellation process depends entirely on which platform billed you. Follow the correct path below.

If shomi was bundled with your rogers or shaw account

This is the most common scenario for Canadian subscribers.

1. Visit rogers.com or shaw.ca and log into your account.
2. Navigate to "My Account" or "Manage Services."
3. Look for "Subscriptions," "Add-ons," or "Premium Services."
4. Search for any entry labeled "Shomi," "Shomi subscription," or similar.
5. If you find it, select the option to "Remove," "Cancel," or "Delete."
6. Confirm the cancellation. You should receive an on-screen confirmation and an email receipt.
7. Save this email receipt with a screenshot of the confirmation page.

Pro tip: Log out and log back in to your Rogers or Shaw account within 24 hours. Verify that the Shomi entry no longer appears under subscriptions. This double-check ensures the cancellation took effect.

If you cannot find the subscription online, call Rogers at 1-800-267-3111 or Shaw at 1-800-661-4466. Tell the customer service representative you want to remove Shomi charges from your account. They will verify your identity and process the cancellation for you. Ask for a confirmation number and record the date and time of the call.

If shomi was billed through apple ID

Apple stores Shomi as a subscription within your iTunes account. You can remove it in seconds.

1. On your iPhone, iPad, or Mac, open the Settings app (or System Settings on Mac).
2. Tap or click your name at the top of the menu.
3. Select Subscriptions (or "Media and Purchases" if Subscriptions doesn't appear).
4. Find Shomi in the list.
5. Tap or click Shomi to open its details page.
6. Select Cancel Subscription or Delete.
7. Confirm the cancellation by tapping or clicking the final "Confirm" button.

Warning: Apple will allow you to keep access until the end of your current billing period, even after you cancel. This is normal. Future charges will not occur.

If you subscribed on a Mac using iTunes, visit itunes.com, log in, click your account name, select "Account," then "View My Account." Find "Subscriptions" and follow the same cancellation steps above.

If shomi was billed through google play

Google Play subscriptions can be cancelled from any device with internet access.

1. Visit play.google.com on any browser and log into your Google account.
2. Click your account icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Shomi in the list.
6. Tap Shomi to open the subscription details.
7. Select Cancel subscription.
8. Follow Google's prompts to confirm the cancellation.

Alternatively, if you have an Android phone, open the Google Play Store app, tap your profile icon, select "Payments and subscriptions," then "Subscriptions," and follow steps 5 through 8 above.

If you were charged directly by shomi inc.

In rare cases, Shomi charges appear on your statement as direct merchant charges from "Shomi Inc." or "Rogers Communications." This usually means you subscribed before the service shut down and the billing relationship was never formally cancelled.

Your first action is to contact your bank or credit card company. Request a dispute or chargeback for any Shomi charges that occurred after November 30, 2016 (the shutdown date). Your financial institution will investigate and can refund you if the charges are unauthorized or the merchant is no longer operating.

Additionally, send a formal written cancellation request to Shomi Inc. Use registered mail with proof of delivery (Canada Post recommends "Registered Mail" or "Registered Mail with Signature Confirmation"). Address your letter to:

Shomi Inc.
7650 Kimbel Street, Units 28-31
Mississauga, Ontario L5S 1L2
Canada

In your letter, include:

• Your full name and the phone number or email associated with your account.
• Your subscription start and end dates (if known).
• A statement: "I request immediate cancellation of all Shomi subscriptions linked to my account, effective immediately. I also request that all future charges cease and that I receive confirmation of this cancellation in writing."
• Copies of billing statements showing Shomi charges.
• Your signature and the date.

Keep the Canada Post receipt and tracking number. Take a photo or scan the entire letter before you send it. This creates a paper trail that strengthens any dispute or complaint you file later. Stopee recommends waiting 10 business days after delivery, then contacting your bank with the proof if charges continue.

Understanding your consumer rights in canada

Canadian consumer law protects you from unauthorized charges and deceptive billing practices.

What the consumer protection act covers

Every province in Canada has a Consumer Protection Act that prohibits merchants from charging your payment method without clear consent and effective cancellation mechanisms. If Shomi shut down in 2016 and you were still charged after that date, the merchant violated this law.

Additionally, the federal Unsolicited Goods and Services Act states that you do not owe payment for goods or services you did not request. If you were charged for Shomi after November 30, 2016, you were billed for a service that no longer existed - making the charge potentially unenforceable.

Your credit card company is also liable under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws if they process charges on your behalf without clear authorization.

How to escalate if cancellation fails

If you cancel through Apple, Google, Rogers, or Shaw and charges continue 30 days later, escalate immediately.

1. Contact your bank or credit card company and request a dispute or chargeback. Provide copies of your cancellation confirmation and the merchant receipt showing the unauthorized charge.
2. File a complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Real Estate. In Alberta, contact the Fair Trading Act office. Other provinces have similar agencies.
3. If the charge was part of a Rogers or Shaw bill, file a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC) at crtc.gc.ca. The CRTC investigates billing disputes for telecom providers.
4. Contact the Consumers' Association of Canada or Public Interest Advocacy Centre for guidance on escalation steps specific to your province.

Stopee's experience shows that most phantom charges are refunded within 10 to 15 business days once you open a formal dispute. Keep all correspondence with the merchant, your bank, and any regulator in a single folder on your computer.

What happens immediately after you cancel

Cancellation feels anticlimactic because Shomi hasn't worked since 2016 - there is no streaming access to lose and no content library to say goodbye to.

Here is what you will observe:

• If you cancelled through Apple, Google, Rogers, or Shaw, the subscription will disappear from your account settings within 1 to 2 hours.
• You will keep access to any remaining balance on your current billing period (though Shomi offers nothing to access). This is normal for subscriptions.
• Future charges will not appear on your next billing cycle. Most platforms show your next expected charge date before you confirm cancellation - this date will disappear after you cancel.
• Your bank or credit card will no longer show recurring Shomi charges in future months.

If you sent a registered letter to Shomi Inc., you will not receive a response because the company no longer operates. The letter serves as legal documentation of your cancellation request, not as a transaction you expect to close with a reply.

Refund policy for shomi charges in canada

Shomi has no active refund policy because it ceased operations in 2016.

When you can request a refund

You are entitled to a refund if any of these apply:

• You were charged after November 30, 2016 (after the service shut down).
• You were charged without your consent or after you cancelled.
• You cancelled but charges continued for more than one billing cycle after cancellation.
• Charges appeared on your statement but you never subscribed to Shomi.

Contact your credit card company or bank with evidence (screenshots of your statement, cancellation confirmations, or transaction records). Your financial institution will investigate and refund you within 10 to 30 business days. The burden of proof is on the merchant to show you authorized the charge - and Shomi Inc. no longer exists to provide that proof.

If the merchant or platform refuses to refund you

Escalate to your provincial regulator immediately. In Ontario, file a complaint with the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Real Estate. Every province has an equivalent consumer protection agency.

Stopee advises including this statement in your complaint: "The merchant charged me for a service that ended on November 30, 2016, without my authorization. My cancellation request was submitted on [DATE], and unauthorized charges have continued since then, in violation of the Consumer Protection Act."

Regulators have authority to compel merchants to refund you and to impose penalties on the company for violations. Because Shomi no longer operates, pressure typically falls on Rogers or Shaw (the original operators) or the payment platform (Apple, Google, your bank) that processed the recurring charge.

Common mistakes to avoid when cancelling shomi

Cancelling a defunct service is frustrating precisely because you expect it to be automatic - it is not, and that gap creates real risks.

Mistake 1: assuming the service automatically cancelled when it shut down

The Shomi streaming service ended, but your subscription did not. Payment platforms operate independently from content providers. Just because you cannot watch Shomi content does not mean your billing has stopped. Check your statements every month for 90 days after cancellation to confirm charges have ceased.

Mistake 2: cancelling in only one place

Some subscribers had Shomi linked to multiple billing platforms at once. If you cancel through Rogers but your account is also linked to Apple ID, the Apple subscription will continue charging you separately. Always verify your statement in the month after cancellation. If charges persist, contact the next platform and cancel there too.

Mistake 3: not saving proof of cancellation

Screenshot your cancellation confirmation. Screenshot the page showing Shomi is no longer listed in your subscriptions. Save the confirmation email. These documents are your legal proof that you cancelled, and they are essential if you need to file a chargeback or complaint. Stopee recommends storing these in a dedicated folder labeled "Shomi Cancellation."

Mistake 4: contacting customer service without your billing statement

When you call Rogers, Shaw, Apple, or Google, have your full billing statement open in front of you. Cite the exact charge date and amount. Say: "I see a charge for Shomi on [DATE] for [AMOUNT]. I want this cancelled immediately." Vague requests like "I want to cancel Shomi" can create confusion because the service ended years ago and representatives may not immediately connect the dots.

Mistake 5: forgetting to confirm the cancellation took effect

After you cancel online or by phone, wait 48 hours, then log back into your account and verify that Shomi no longer appears in your subscriptions list. If it still shows, call back immediately and escalate to a supervisor. Do not wait for the next billing cycle to see if charges stop.

Pricing and billing timeline for shomi

Shomi's pricing structure is historical context only, but it helps explain what you might have been charged.

If you see charges in this price range appearing on your statement, they are almost certainly orphaned Shomi subscriptions. Use this table to quickly identify Shomi charges among other subscriptions on your bill.

Documentation checklist for your cancellation

Gather these documents now, before you cancel. They protect you if the cancellation fails or if you need to dispute future charges.

• Screenshot or printout of your most recent credit card, debit card, or bank statement showing the Shomi charge (merchant name, date, and amount).
• Your login credentials for Rogers, Shaw, Apple ID, or Google Play (whichever billed you) - but do not write passwords; use your password manager.
• The account email address linked to your subscription.
• Your phone number or account number associated with the subscription.
• Screenshots of your subscription list before cancellation (showing Shomi is listed).
• Screenshot or email confirmation of your cancellation request.
• Screenshot or email confirmation showing Shomi is no longer listed after cancellation (take 48 hours after you cancel).
• If you sent a registered letter, the Canada Post tracking number and receipt showing proof of delivery.
• Copies of any emails to customer support, including the time and date you sent them.
• Names and call reference numbers of any customer service representatives you spoke with.

Store all of these in a single folder on your computer, organized by date. If you need to file a dispute or complaint, you can send these documents in seconds. Stopee has seen thousands of disputes resolved faster when customers arrive with complete documentation.

Why you should cancel shomi charges immediately

Phantom charges are not victimless. Every unauthorized billing incident damages your credit score, clutters your financial records, and wastes time on bank calls. You have the legal right to cancel a subscription at any time, and you have the right to demand refunds for charges after the service ended.

The longer you delay, the more months of phantom charges accumulate on your statement. Some customers have discovered years of undetected Shomi charges because they never reviewed their subscriptions list.

Cancel today using the step-by-step method above. Stopee has helped thousands of consumers cancel phantom charges and recover thousands of dollars in refunds. Your cancellation takes fewer than 10 minutes, and your first confirmation arrives within hours.

Escalation summary and contact information

If your cancellation attempt fails or charges continue after 30 days, use this escalation path.

Provincial consumer protection contacts:

• Ontario: Ministry of Government and Consumer Services - ontario.ca/consumer
• British Columbia: Office of the Superintendent of Real Estate - bcrec.ca
• Alberta: Fair Trading Act Office - fair-trading.alberta.ca
• Quebec: Office of the Protecteur du consommateur - opc.gouv.qc.ca
• Manitoba: Consumer Protection Office - gov.mb.ca/consumer
• Saskatchewan: Consumer Protection Office - justice.gov.sk.ca
• Nova Scotia: Consumer Services - novascotia.ca/consumer
• New Brunswick: Department of Justice - gnb.ca
• Prince Edward Island: Consumer, Labour and Financial Services Division - gov.pe.ca
• Newfoundland and Labrador: Consumer Product Safety Division - gov.nl.ca/consumer

Additional resources:

• Consumers' Association of Canada: consumerassociation.ca
• Public Interest Advocacy Centre: piac.ca
• CRTC (for telecom billing disputes): crtc.gc.ca

Original Shomi mailing address (for registered letter):

Shomi Inc.
7650 Kimbel Street, Units 28-31
Mississauga, Ontario L5S 1L2
Canada

Take control of your subscriptions today

Phantom charges from defunct services like Shomi are among the easiest cancellations to resolve - and among the most important. You have the law on your side, multiple platforms at your disposal, and a clear paper trail to prove your cancellation request.

Begin with the step-by-step guide above based on where you see the charge on your statement. Cancel today. Verify within 48 hours. If charges persist, open a dispute with your bank immediately. Stopee has helped thousands of consumers cancel Shomi charges, recover refunds, and reclaim control of their billing. You can too - starting right now.