Manage Easypark

How to cancel your EasyPark account and stop recurring charges

What EasyPark is and why you might want to cancel

EasyPark is a digital parking platform operating across Europe that lets you pay for on-street and off-street parking through your phone. You can use it on a pay-per-use basis or subscribe to a monthly plan (often called a "Go" plan) that covers the service fee across multiple parking sessions. The service is popular in Ireland and across Europe, but many users find themselves trapped in recurring subscriptions they no longer need.

If you have signed up for an EasyPark subscription and no longer use the service, you are paying a fixed monthly charge that you can cancel. This guide from Stopee walks you through every step to stop those charges before your next billing cycle.

How EasyPark's pricing works

EasyPark charges you in two main ways. First, you can pay per parking session and add a service fee on top of the parking cost. Second, you can subscribe to a monthly plan that replaces per-session fees with a flat monthly price. The monthly subscription is where most cancellation problems happen, because the charges keep coming until you actively cancel.

Why you should cancel EasyPark if you do not use it regularly

Recognising when it is time to cancel

You should cancel your EasyPark subscription if any of these apply: you no longer park regularly; you have switched to a different parking app; you park mainly at home or in private locations; or you simply want to avoid monthly charges. Even occasional parkers can choose the pay-per-use option instead and avoid subscription fees altogether.

The problem most users face is that EasyPark does not make cancellation obvious. Your subscription will renew automatically every month unless you take action. This is why so many Irish consumers turn to Stopee for guidance on how to stop these recurring charges.

Common reasons customers cancel

• Subscription no longer justifies the cost
• Switching to a competitor parking app
• Changed work or lifestyle (no longer commuting by car)
• Unused service after a free trial or promotional period
• Difficulty with the EasyPark platform or payment issues

Your consumer rights when cancelling in ireland

Statutory cooling-off rights and distance contracts

Under Irish consumer law, specifically the Consumer Rights Act 2015 and related EU directives, you have a 14-day cooling-off right for distance contracts (services bought online or remotely). This means if you signed up for EasyPark online, you can cancel within 14 days of purchase and request a refund, provided the service has not yet been fully consumed.

However, there is an important exception: if you have already used the parking service, your cooling-off right may be lost because the service has been performed. EasyPark may argue that once you have parked using their platform, the digital service is "consumed" and you no longer qualify for the 14-day cancellation period.

Warning: Do not rely solely on the cooling-off period. If you are outside the 14-day window or have used the service, you must follow EasyPark's own cancellation process to stop recurring charges.

Recurring payment authorisations and your protection

When you signed up for EasyPark, you gave the company permission to charge your card or bank account on a recurring basis. Under Irish and EU consumer protection rules, you have the right to withdraw this authorisation at any time. EasyPark must stop charging you once they receive a valid cancellation request.

Pro tip: If EasyPark continues to charge you after you have cancelled, you can also contact your bank or card issuer to dispute the charges or revoke the payment mandate. This is a backup option if EasyPark ignores your cancellation request.

How to cancel your EasyPark subscription step by step

The official cancellation methods available to you

EasyPark offers several ways to cancel your subscription, but the company does not make them equally visible. Stopee recommends using email as your primary method because you create a permanent record of your cancellation request.

1. Email cancellation (recommended):
   • Send an email to klantenservice@easypark.net
   • Include your full name, account email, and phone number
   • Clearly state: "I wish to cancel my EasyPark subscription effective immediately"
   • Keep a copy of this email for your records
   • Wait for written confirmation from EasyPark
2. Phone cancellation:
   • Call EasyPark's customer service at +31 (0) 85 0657180
   • Note: This is a Dutch number, so you may be calling from Ireland at standard international rates
   • Confirm the cancellation with the representative and ask for a reference number
   • Request written confirmation by email
   • Do not cancel by phone alone; always follow up with an email
3. Postal cancellation (slowest option):
   • Send a registered letter to: Herikerbergweg 102, 1101 CM Amsterdam, Netherlands
   • Include your account details, full name, email, and phone number
   • State your cancellation effective date (usually immediately or at the end of the current billing cycle)
   • Allow 2-4 weeks for processing plus postal delivery time

Warning: Do not assume in-app cancellation or account deletion will stop your charges. Many users report that deleting the EasyPark app or closing their account in the app does not actually cancel the subscription. Always contact customer service directly via email or phone.

What to include in your cancellation email

When you send your cancellation email to klantenservice@easypark.net, include these details to avoid delays:

• Your full name as it appears on your EasyPark account
• Your registered email address with EasyPark
• Your phone number
• Your account number (if visible in your account settings)
• The date you wish the cancellation to be effective
• A clear statement: "I wish to cancel my EasyPark subscription"

Send this email from the same email address you used to register your account. This makes it easier for EasyPark to identify and process your cancellation.

What happens after you submit your cancellation request

Timelines and what to expect

After you submit your cancellation request, EasyPark typically processes it within 2-5 business days, but processing times can vary. You should receive a confirmation email from klantenservice@easypark.net acknowledging your cancellation.

Pro tip: Mark your calendar for 10 days after your cancellation date. Check your bank statement to ensure EasyPark has not charged you for the next billing cycle. This is the most reliable way to confirm your cancellation went through.

Monitoring your account after cancellation

Do not assume silence means success. Even if you receive a confirmation email, EasyPark may continue to charge you due to processing delays or system errors. Here is what you should do:

• Check your next monthly billing date on your bank or card statement
• Confirm that no EasyPark charge appears
• If you see a charge, contact EasyPark immediately with your cancellation confirmation email
• If EasyPark does not respond or continues charging, escalate to your bank

Refunds and what you can claim back

When EasyPark should refund you

You are entitled to a refund in these situations. First, if you cancel within the 14-day cooling-off period and have not used the parking service, you can request a full refund of your subscription charge. Second, if you cancel mid-cycle and your billing is prorated (which is not always the case), you may qualify for a partial refund of unused service days.

Most commonly, if you cancel outside the 14-day window after using the service, EasyPark will not refund you for the current billing period. Your cancellation will simply stop future charges from the next billing cycle onwards.

How to request a refund

Include a refund request in your cancellation email. State clearly: "I am cancelling my subscription and request a refund of my most recent charge due to [reason]." Be specific about why you believe you qualify. If you are within the 14-day cooling-off period, mention that you are exercising your statutory right to cancel.

If EasyPark refuses your refund and you believe you have a valid claim, contact the Stopee team or your local Irish consumer authority for guidance on escalation options.

Protecting yourself from common cancellation traps

Mistakes that delay or prevent cancellation

Cancelling is frustrating because you want it behind you, but rushing through the process often backfires. Here are the mistakes that trap thousands of customers into ongoing charges.

• Deleting the app without contacting customer service: Removing EasyPark from your phone does nothing. The subscription stays active until you formally cancel with the company.
• Sending cancellation emails to the wrong address: Always use klantenservice@easypark.net. Other email addresses may delay or lose your request.
• Cancelling in-app or through settings: Most in-app cancellation buttons do not actually terminate your subscription. They may only pause or hide notifications.
• Not keeping proof of your cancellation: Save your cancellation email, confirmation numbers, and any replies from EasyPark. You will need these if you dispute a charge.
• Forgetting to check your bank statement: Do not trust that the cancellation is complete without confirming no charge appears on your next billing date.
• Waiting for a proactive refund: EasyPark will not automatically refund you. You must request it explicitly and within a reasonable time frame.

What customers say about cancelling EasyPark

Real feedback from irish and european users

Customer reviews highlight a pattern of frustration with EasyPark's cancellation process. Many users report difficulty finding cancellation options, delays in processing, and charges that continue after attempted cancellation. Some reviewers describe the experience as "nearly impossible" and warn others to monitor their bank statements closely.

On the positive side, users who contacted customer service directly via email or phone report faster resolution than those who tried in-app cancellation. A smaller group of satisfied customers note that the service works well for frequent parkers and that subscriptions can be cost-effective if you use them consistently.

The recurring theme across reviews is that EasyPark makes starting a subscription easy but deliberately obscures the cancellation process. This is why resources like Stopee exist: to cut through that friction and give you clear, actionable steps.

Comparing EasyPark to other parking apps

Alternative parking services if you want to switch

If you are cancelling EasyPark because you prefer another service, here are the main competitors available in Ireland and Europe:

Your cancellation checklist for EasyPark

Use this checklist to ensure you have covered every step and reduce the risk of ongoing charges:

• Gather your EasyPark account details (email, phone, account number if available)
• Compose a clear cancellation email to klantenservice@easypark.net
• Include request for refund if within 14 days or applicable
• Send email from the same address used to register your account
• Save a copy of your sent email
• Wait for written confirmation from EasyPark
• Mark your next billing date on your calendar (usually 10 days after cancellation)
• Check your bank or card statement on that date
• Confirm no EasyPark charge appears
• If charged, contact EasyPark immediately with your cancellation proof
• If unresolved, dispute the charge with your bank

Contact information and next steps

How to reach EasyPark and file a complaint if needed

EasyPark's official contact details for cancellation are:

• Email: klantenservice@easypark.net (primary cancellation method)
• Phone: +31 (0) 85 0657180 (international number from Ireland)
• Postal address: Herikerbergweg 102, 1101 CM Amsterdam, Netherlands

If EasyPark refuses to cancel your subscription or continues charging you after cancellation, you have several escalation options. First, contact your bank or card issuer and request a chargeback or mandate cancellation. Second, file a complaint with the Irish Revenue Commissioners or your local consumer authority. Third, reach out to Stopee, which has helped thousands of consumers cancel unwanted subscriptions and dispute recurring charges that should have stopped.

Stopee provides free guidance on cancellation rights and can help you understand your next steps if a company ignores your cancellation request. Whether you need clarity on your consumer rights under Irish law or want a step-by-step walkthrough tailored to your situation, Stopee is here to empower you to take control of your subscriptions.

Summary of key takeaways

Cancelling your EasyPark subscription is straightforward if you follow the right method: email klantenservice@easypark.net with your account details and a clear cancellation statement. Always ask for written confirmation, monitor your bank statement 10 days after cancellation, and escalate to your bank if charges continue. You have consumer rights under Irish law, including a 14-day cooling-off period if you have not used the service, and the right to stop recurring payment authorisations at any time. Stopee supports thousands of Irish consumers through cancellation processes like this every year, and your cancellation is just as important as theirs. Take action today, protect your money, and take back control of your subscriptions.