Manage Hismile

How to cancel your hismile subscription in ireland and reclaim your money

What hismile is and why you might want to cancel

Hismile is an Australian oral care brand that sells teeth-whitening strips, colour-correcting serums, flavoured toothpaste and electric toothbrush accessories globally, including to customers in Ireland. The company operates recurring subscription and membership plans alongside one-off purchases, making it easy to sign up but sometimes confusing to cancel. If you have subscribed to Hismile and want to stop your recurring charges, you have legal rights in Ireland that protect you, and Stopee is here to guide you through the cancellation process step by step.

Understanding hismile's business model

Hismile operates a subscription service in certain markets, typically charging around EUR 15-20 per month for recurring deliveries of consumable products like whitening serums and toothpaste. The brand promotes bundle options and membership benefits to encourage repeat purchases. Once you enrol in a subscription, charges continue each month until you actively cancel. Many customers report that Hismile's cancellation process is not straightforward, leading to unwanted charges and frustration. Stopee has tracked hundreds of consumer experiences, and clarity about your cancellation rights is your first defence against continued billing.

Why people cancel hismile subscriptions

The most common reasons Irish customers cancel Hismile are unmet product expectations, unexpected recurring charges, order delays, missing promotional items, and slow or unresponsive customer service. Some customers sign up during promotional campaigns and later discover they cannot easily modify or stop their orders. Others find the product quality does not match marketing claims. Whatever your reason, you have the legal right to cancel within Ireland's consumer protection framework, and Stopee recommends you act promptly to avoid further charges.

Your consumer rights in ireland when cancelling hismile

Irish consumer law, implemented through the Consumer Rights Act 2015 and reinforced by EU distance selling rules, gives you clear protections when you purchase online from companies like Hismile.

The 14-day cooling-off period

When you buy goods at a distance (online), Irish law grants you a statutory right to cancel within 14 days of purchase without giving a reason. This period runs from the day you receive the goods, not from the day you place your order. For subscription services, the 14-day window applies to your initial order; however, if Hismile fails to provide you with clear pre-contract cancellation information, this period can be extended to 12 months. Stopee recommends you retain all emails and confirmation messages, as these prove when you received information about your rights and when goods arrived.

Extended rights if hismile failed to inform you

Hismile must provide you with transparent information about cancellation rights before you complete your purchase. If the company did not clearly show you a cancellation notice, your 14-day window may extend to one year from the original purchase date. This is a powerful lever if you discover months later that you were not properly informed. Document everything: screenshots of the website as it appeared, email confirmations, and any customer service exchanges.

Refunds and the consumer rights act 2015

Under Irish law, Hismile must refund you within 14 days of your cancellation request, using the same payment method you used to purchase. If you cancel within the statutory window and return unused goods in their original packaging, you are entitled to a full refund of all charges, including any recurring subscription fees. Stopee emphasizes that you should never accept partial refunds or store credit if you want your money back; Hismile must honour full refunds by law.

How to cancel your hismile subscription step by step

Follow this clear procedure to cancel your Hismile account and halt future charges.

Contacting hismile customer service

Your first step is to contact Hismile in writing, which creates a documented record of your cancellation request. Hismile's primary contact point is their customer service email address.

1. Send an email to help@hismileteeth.com with the subject line "Subscription cancellation request"
   • Include your full name, account email address, and order number (found in your confirmation email or account dashboard)
   • State clearly: "I request immediate cancellation of my Hismile subscription and recurring billing"
   • Ask for written confirmation of cancellation and confirmation that no further charges will be applied
   • Request a timeline for your refund, citing the Consumer Rights Act 2015
2. Send this email from the same email address associated with your Hismile account
   • This makes it impossible for Hismile to claim they cannot identify you
3. Save a copy of your outgoing email and ask for read receipt confirmation
   • This proves Hismile received your request on a specific date
4. Wait for a response; Hismile should acknowledge your cancellation within 2-3 business days
   • Warning: If you do not hear back within 5 business days, escalate to their general contact page on the official Hismile website and request a response in writing

Accessing your account to cancel directly

Some customers report success cancelling directly through their online account dashboard. Try this method in parallel with your email request.

1. Visit the Hismile website and log into your account using your registered email and password
2. Navigate to "Account" or "My Subscriptions" (the exact label varies)
   • Look for a section labelled "Active Subscriptions," "Recurring Orders," or "Membership"
3. Find your active subscription and select "Cancel Subscription" or "Manage Subscription"
   • Pro tip: Hismile may ask you why you are cancelling; this is optional feedback, not a mandatory step. You can skip this
4. Confirm the cancellation and screenshot the confirmation page
   • This screenshot proves you cancelled on a specific date
5. Check your email for an automated cancellation confirmation from Hismile
   • Save this email immediately; it is your proof of cancellation

Following up if you receive no response

Warning: Some customers report that Hismile does not respond to cancellation requests or continues charging after apparent cancellation. If this happens to you, escalate immediately.

1. Send a second email to help@hismileteeth.com (and Bcc yourself)
   • Reference your original cancellation email and its date
   • State: "I have not received confirmation of cancellation or a refund. Please respond within 5 working days or I will escalate this matter to the Irish Revenue Commissioners and my bank"
2. Contact Hismile via their official website contact form (if email fails)
   • Include the same information and request a response by a specific deadline
3. If Hismile still does not respond within 7 days, file a chargeback with your bank
   • Tell your bank that you requested cancellation but were not refunded or charged in error
   • Provide all email correspondence and screenshots as evidence
4. Report the company to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority
   • Visit www.ccpc.ie or call 0818 600 600 to file a formal complaint
   • Provide all documentation: cancellation requests, refund timelines, and evidence of non-response

Understanding hismile's pricing and subscription tiers

Knowing what you are paying helps you calculate the refund you should receive.

Pro tip: If you were charged during your 14-day cooling-off period without clear consent or cancellation information, request a full refund of all subscription fees, not just the current month. Stopee has seen consumers successfully recover multiple months of charges this way.

After you cancel: what happens next

Cancellation does not always mean instant relief; understanding the timeline helps you stay in control.

Immediate steps after cancellation

Once you receive cancellation confirmation from Hismile, take these actions immediately.

• Check your bank or credit card statement in 3-5 days to ensure no further charges appear
• Set a phone reminder for 14 days from your cancellation date to verify the refund has been processed
• Save all cancellation emails and confirmation screenshots in a dedicated folder (phone and email)
• If you used a payment plan or Buy Now Pay Later service, contact that provider to confirm your account is closed

Tracking your refund

Under Irish consumer law, Hismile has 14 days to refund you. Here is how to monitor progress.

• Contact your bank or card issuer after 14 days if the refund has not appeared
• Ask your bank to confirm whether Hismile initiated a refund and check for pending transactions
• If Hismile initiated the refund but it is delayed, contact their customer service again with proof of the initiation date
• If Hismile denies sending a refund, proceed to chargeback (see section on escalation below)

Dealing with continued charges after cancellation

Warning: Some customers report being charged again after cancellation. If this happens, act immediately.

• Email Hismile again with the subject "Unauthorized charge after cancellation" and include the new charge date and amount
• Demand a refund of the unauthorized charge within 5 working days
• If Hismile does not refund within that timeframe, file a chargeback with your bank the same day
• Report the repeated charge to the CCPC as evidence of non-compliance with consumer law

Common mistakes when cancelling hismile

Many customers unknowingly sabotage their own cancellation by overlooking small but critical details; Stopee has seen this pattern repeatedly and wants to help you avoid these traps.

Expecting instant refunds

Hismile is entitled to take up to 14 days to process your refund under Irish law. If you cancel on a Friday, the 14-day clock may not start until the following Monday. Mark your calendar and give the company the full two weeks before you escalate. However, if 14 days pass with no refund, you have grounds to pursue a chargeback.

Cancelling only through the website

If you cancel only through the Hismile app or website dashboard, you have no written proof if a dispute arises. Always send a separate email to help@hismileteeth.com stating your cancellation clearly. This dual approach protects you and creates an auditable record.

Not checking your next billing date

Timing matters. If your next billing date is in 2 days and you only cancel today, Hismile may charge you once more before the cancellation takes effect. Check your account for the billing date, and if it is imminent, request that Hismile cancel effective immediately and reverse any charges incurred after your request.

Accepting partial refunds or account credit

Hismile may offer store credit or a discount on future purchases instead of a full refund. Reject this if you want your money back. Irish law entitles you to a refund to your original payment method; Stopee advises you to insist on this and escalate if Hismile resists.

Not keeping copies of all communications

If your email or Hismile's servers experience a glitch, your only proof is the copy you saved. Screenshot every email, confirmation page and customer service response. Store these in cloud storage (Google Drive, OneDrive) so they survive a lost phone or computer.

Escalation: what to do if hismile ignores you

If Hismile fails to respond or refuses to cancel, you have legal remedies beyond direct negotiation.

Filing a chargeback with your bank

Your bank can reverse Hismile's charges if you can prove you requested cancellation and the company did not comply.

1. Contact your bank's disputes team (usually via phone or your online banking app)
2. Explain that you requested cancellation from Hismile but were charged anyway
3. Provide all supporting documents: cancellation emails, confirmation screenshots, and bank statements showing the disputed charges
4. Your bank will contact Hismile to investigate; the company has a set period (usually 30 days) to respond
5. If Hismile cannot prove you authorised the charges, your bank will refund you

Reporting to the competition and consumer protection commission

The CCPC is Ireland's official consumer watchdog and takes non-compliance seriously.

1. Visit www.ccpc.ie and select "Make a complaint"
2. Provide your name, contact details and a full account of the dispute (include dates, amounts and all correspondence)
3. Attach scanned copies of emails, screenshots and bank statements
4. The CCPC will contact Hismile and may investigate if the complaint reveals a pattern of non-compliance
5. The CCPC cannot force a refund directly, but its intervention often prompts companies to settle quickly to avoid regulatory action

Taking legal action

If the dispute involves a significant sum (typically EUR 300 or more), you may pursue a small claims court action in Ireland. Stopee recommends documenting every step first and attempting all other remedies; however, if you have clear proof of unauthorized charges, a court is a viable final step.

What to check before you decide to cancel

Before you contact Hismile, clarify your situation so your cancellation request is unambiguous.

Real customer experiences: what others have reported

Understanding how other Irish customers have navigated Hismile cancellations helps you know what to expect.

Successful cancellations

Customers who canceled successfully shared these common elements: they emailed help@hismileteeth.com with clear cancellation language, they included their order number and account email, they cancelled well before the next billing date, and they kept copies of all correspondence. Stopee has reviewed dozens of positive outcomes; in almost every case, the customer who succeeded had documented their request in writing.

Challenging experiences

Some customers reported slow responses (5-10 days to receive confirmation), confusing account dashboard language, and unclear refund timelines. A minority experienced continued charges after apparent cancellation. These customers succeeded only after escalating to the CCPC or filing a chargeback. The common thread: they did not give up after the first request and they escalated when initial responses were unclear.

Lessons from disputed cases

The most contentious cancellations involved promotional purchases where terms were unclear, products opened or partly used, or missing pre-contract information about cancellation rights. In these cases, Stopee notes that written proof of the cancellation request was the deciding factor in the customer's favour.

Checklist: your cancellation action plan

Use this step-by-step checklist to ensure you do not miss anything.

• Gather your account details: email, order number, subscription start date
• Check the current date and note your billing cycle (when is the next charge due?)
• Review your confirmation email for pre-contract information about cancellation rights
• Compose and send a cancellation email to help@hismileteeth.com with subject "Subscription cancellation request"
• Save a copy of your outgoing email and request read receipt
• Check your email for Hismile's response within 3-5 business days
• Log into your Hismile account and verify the subscription shows as cancelled or inactive
• Screenshot the cancelled subscription status and save the image
• Mark your calendar for 14 days from cancellation and check that the refund has been processed
• Monitor your bank statement for the next 3 billing cycles to ensure no further charges appear
• If no response after 5 days, send a follow-up escalation email with deadline
• If still no response after 10 days, contact your bank to file a chargeback
• Report the issue to the CCPC at www.ccpc.ie if Hismile continues to charge without authorization

Contact details and hismile company information

Use these details to reach Hismile and escalate if needed.

Hismile customer service

• Email: help@hismileteeth.com (primary contact for cancellations)
• Registered address: 225-229 Burleigh Connection Road, Burleigh Waters, Queensland 4220, Australia
• Official website: Check the contact page on the Hismile website for alternative contact options

Irish consumer protection authorities

• Competition and Consumer Protection Commission (CCPC): www.ccpc.ie | Phone: 0818 600 600 | Email available via website contact form
• Your bank's disputes team: Contact details are on your bank statements or online banking portal (use for chargebacks)
• Citizens Information Board: www.citizensinformation.ie for free consumer advice specific to Ireland

Summary: take control and cancel with confidence

Cancelling your Hismile subscription is straightforward if you follow the correct steps and understand your legal rights. Send a clear, documented cancellation request to help@hismileteeth.com, include your account details, and set a reminder to verify the refund within 14 days. If Hismile fails to respond or continues charging, escalate to your bank and the CCPC. Irish consumer law (Consumer Rights Act 2015) is on your side; you have an automatic 14-day cooling-off period for distance purchases, and Hismile must refund you within 14 days of your cancellation request. Stopee has guided thousands of Irish consumers through subscription cancellations, and we have seen that preparation, documentation and persistence are the keys to success. Do not accept delays, partial refunds or store credit if you want your money back; Stopee empowers you to claim what is legally yours. Save this guide, use the checklist above, and remember: your cancellation is your right, not a favour.