Manage Shaadi.Com

How to cancel your shaadi.com subscription and claim your refund as an irish customer

What is shaadi.com and why you might want to cancel

Shaadi.com is an online matrimonial service operated by People Interactive (I) Pvt. Ltd., based in Mumbai, India. The platform offers profile matching, search visibility tools, and tiered premium memberships - including Gold, Diamond, Platinum, Select and VIP plans - designed to accelerate your partner search across an international user base. If you have subscribed to Shaadi.com and find the service isn't delivering what you expected, or if you've simply decided to explore other options, you have clear legal rights to cancel and claim a refund under Irish and EU consumer protection law.

Understanding shaadi.com's subscription tiers and pricing

Shaadi.com markets several membership levels, each with different features and durations. The following table shows typical pricing structures for Irish customers, calculated in euros as they appear on European app stores.

Exact pricing varies by app store and region. Most Irish customers see their charges denominated in euros on mobile purchases. Understanding which tier you subscribed to will help you establish which cancellation process applies to your account.

Common reasons irish customers choose to cancel

You might be considering cancellation for several legitimate reasons. Some users report that promised features (such as profile prominence or match frequency) don't deliver as described. Others find that renewal notifications appear aggressive or misleading. Still others simply realise the service doesn't align with their expectations or timeline. Whatever your reason, Stopee recognises that your cancellation right is absolute - you do not need to justify it to the company.

Your consumer rights under irish and EU law

As an Irish consumer purchasing a service from an India-based company, you are protected by robust legal frameworks that apply to distance contracts.

Distance contracts and the 14-day cooling-off period

Under the Consumer Rights Act 2022 and EU Directive 2011/83/EU, when you enter a distance contract (such as purchasing a subscription online), you have the statutory right to cancel within 14 calendar days of purchase without giving a reason. This period begins on the day you accept the contract - typically the day you complete your purchase. If Shaadi.com fails to provide you with a cancellation confirmation, the cooling-off period may be extended to 12 months.

This means if you purchased your subscription fewer than 14 days ago, you can cancel immediately and receive a full refund. Keep track of your purchase date (check your email confirmation, bank statement, or app store receipt) to confirm whether you are still within this window.

Cancellation rights after the 14-day period

If you are outside the 14-day cooling-off period, your cancellation right depends on whether Shaadi.com has fulfilled its contractual obligations. If the service has failed to perform - for example, if promised features are unavailable, matches do not materialise, or your account is restricted without cause - you may have grounds to cancel and claim a refund under the implied term of satisfactory quality. Stopee advises documenting any performance failures in writing before you initiate cancellation, as this strengthens your position if the company disputes your claim.

Automatic renewal and unfair contract terms

Shaadi.com may attempt to renew your subscription automatically when your current term expires. Under Irish law, you must give explicit, informed consent to automatic renewal before it occurs. If Shaadi.com renewed your membership without clear prior notice, or if the renewal terms are buried in small print, this may constitute an unfair contract term, entitling you to a refund. When you contact Shaadi.com to cancel, explicitly state that you do not consent to any future automatic renewal.

How to cancel your shaadi.com subscription

The cancellation process depends on which platform you used to purchase and subscribe.

Cancelling through the shaadi.com website or app

Follow these steps to cancel your account directly through Shaadi.com's platform:

1. Log in to your Shaadi.com account using your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your account settings or profile menu, typically located in the top-right corner of the screen.
   • On mobile, this is usually represented by a menu icon (three horizontal lines) or your profile picture.
3. Look for a "Membership" or "Subscription" section.
   • Select "Manage Subscription" or "View Active Membership".
4. Select the "Cancel Subscription" or "Deactivate Membership" button.
   • The platform may ask why you are cancelling - you are not obliged to provide detailed feedback, but doing so can help flag systemic issues.
5. Confirm your cancellation by clicking the final confirmation button.
   • You should receive an immediate on-screen confirmation and a confirmation email within 24 hours.
6. Do not close the page or app until you see the confirmation message.
   • Pro tip: Take a screenshot of the confirmation for your records, as this proves you initiated cancellation on a specific date.

Cancelling through the apple app store (iOS)

If you subscribed via the Apple App Store on your iPhone or iPad, follow these steps to cancel your subscription:

1. Open the Settings app on your iOS device.
   • Do not use the Shaadi.com app itself; Apple manages subscriptions through Settings.
2. Tap your Apple ID profile picture at the top of the screen.
   • Enter your Apple ID password if prompted.
3. Select "Subscriptions".
   • This shows all your active App Store subscriptions.
4. Find and tap "Shaadi.com" in the list.
   • If you have multiple subscriptions with Shaadi.com (for example, Gold and an add-on), each will appear separately.
5. Tap "Cancel Subscription".
   • A pop-up will ask you to confirm - select "Confirm Cancellation".
6. You will receive an email confirmation from Apple within a few minutes.
   • Warning: Do not delete the Shaadi.com app until you have verified cancellation in Settings, as deletion does not cancel the subscription.

Cancelling through the google play store (Android)

If you subscribed via Google Play on an Android device, use this process to cancel:

1. Open Google Play Store and tap your profile icon in the top-right corner.
   • You must use the Google Play app, not the Shaadi.com app.
2. Select "Manage subscriptions".
   • If this option doesn't appear, select "Payments and subscriptions" first, then tap "Manage subscriptions".
3. Find "Shaadi.com" in the list and tap it.
   • All active Shaadi.com subscriptions will be listed here.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask for a reason (optional) and show your refund eligibility.
5. Confirm your cancellation by tapping the final confirmation button.
   • You will receive a confirmation email from Google Play within hours.
6. Keep this email as evidence of cancellation.
   • Pro tip: If you are within 48 hours of purchase, Google Play may offer an automatic refund; if you are outside this window, you will need to request a refund separately (see below).

Contacting shaadi.com customer support directly

If the above methods do not work, or if you encounter errors when attempting to cancel through the app or website, contact Shaadi.com directly:

1. Gather your account information:
   • Your email address associated with Shaadi.com
   • Your subscription plan name (Gold, Diamond, etc.)
   • Your purchase date and order reference number (from your receipt or email confirmation)
2. Email Shaadi.com at help@shaadi.com with the subject line "Cancellation Request - [Your Email Address]".
   • State clearly: "I request immediate cancellation of my subscription effective today."
   • Include your account email and order reference.
   • Do not use vague language; be direct and unambiguous.
3. If you prefer phone support, call +91-8095031111 (India time zone, available 10:00 AM to 7:00 PM IST).
   • Be aware this is an India-based number, so check your mobile plan for international calling charges.
   • Request the name and employee ID of the person you speak with.
4. Alternatively, use their 24/7 live chat feature on the Shaadi.com support page.
   • Open the chat, state your cancellation request, and request a confirmation number.
5. Keep copies of all communications (emails, chat transcripts, phone call records) for your records.
   • Warning: Do not accept verbal assurances; insist on written confirmation of your cancellation request.

Processing your refund after cancellation

Cancellation and refund are two separate steps; cancelling your subscription does not automatically trigger a refund if you are outside the 14-day cooling-off period.

Refund eligibility and timelines

You are entitled to a refund in the following scenarios:

• You cancelled within 14 days of purchase (cooling-off period) - refund is automatic.
• The service failed to perform as advertised (for example, promised features were unavailable or matches did not materialise) - you may claim a refund under the implied term of satisfactory quality.
• Shaadi.com renewed your subscription without explicit prior consent - the renewal charge is refundable.
• You cancelled before the contract term started - full refund applies.

For refunds within the 14-day period, Shaadi.com must process your money back within 14 days of confirming your cancellation. App Store (Apple) or Google Play refunds typically appear within 5 to 10 business days. For direct charges to your bank card, allow up to 14 working days for the credit to appear.

Requesting a refund if shaadi.com doesn't offer one automatically

If you are outside the 14-day cooling-off period but believe you have grounds for a refund (service failure, unapproved renewal, or unfair terms), take these steps:

1. Write a formal cancellation and refund request letter to Shaadi.com.
   • Address it to: People Interactive (I) Pvt. Ltd., 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai - 400 034, India.
   • State your case clearly: explain why the service did not perform as promised.
   • Reference the specific Consumer Rights Act 2022 provision you are invoking (for example, "implied term of satisfactory quality" or "lack of prior consent to automatic renewal").
   • Request a refund of the full amount you paid, and give them 14 days to respond.
2. Send this letter by email to help@shaadi.com, copying yourself, and request a read receipt.
   • Also send a physical copy via registered mail to their Mumbai address for a formal paper trail.
3. If Shaadi.com refuses or does not respond within 14 days, escalate to the Financial Conduct Authority (FCA) if you paid by card, or to your bank directly if you want a chargeback.
   • Stopee advises submitting a formal complaint to the Irish Office of the Director of Consumer Protection (part of the Department of Enterprise, Trade and Employment) if the company is unresponsive.
4. Document every step: keep emails, screenshots, payment receipts, and copies of your refund request.
   • Pro tip: If you subscribed via Apple App Store or Google Play, you can also file a refund request directly through the app store itself, citing app quality or performance issues.

What happens after you cancel your shaadi.com subscription

Cancelling your subscription can feel like a relief, but there are important steps to take immediately after to protect your account and data.

Account access and data protection after cancellation

Once your subscription is cancelled, your account typically remains active but your premium features (profile prominence, direct messaging to contacts, expanded search) will be removed. Your profile may become invisible to other users, or visible only in limited ways. Review your privacy settings: if you no longer wish to appear on Shaadi.com at all, you have the right to request full account deletion.

To delete your account entirely (rather than just cancelling your subscription):

• Log in to your account and navigate to settings or account management.
• Look for "Delete Account" or "Close Account" options.
• If these options are not visible, email help@shaadi.com requesting full account deletion under GDPR and Irish Data Protection law.
• Shaadi.com must delete your personal data within 30 days of your request, unless they have a lawful reason to retain it.

Warning: Full account deletion is permanent; you cannot recover your profile, messages, or matches once deleted. Take screenshots of any information you wish to keep before proceeding.

Preventing future charges and managing your payment methods

Even after you cancel, ensure that Shaadi.com does not charge you again:

• If you subscribed through your Apple or Google account, remove Shaadi.com from your active subscriptions (as described above).
• If you set up direct card charges, contact your bank and ask them to block future Shaadi.com transactions, or remove the card from your payment methods with the company.
• Check your email for any renewal reminders or notifications and report them as spam if they continue after cancellation.
• Set a calendar reminder to check your bank statement 30 days after cancellation to confirm no charges have reappeared.

Stopee recognises that unwanted re-billing is a common trap; by taking these precautions, you eliminate this risk entirely.

Common mistakes to avoid when cancelling shaadi.com

Many customers inadvertently make their cancellation and refund process harder by falling into predictable traps; here's how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the Shaadi.com app from your phone does not cancel your subscription. If you subscribed through Apple App Store or Google Play, the subscription remains active and will renew automatically until you cancel it through Settings or Google Play Store directly. You must follow the platform-specific cancellation steps outlined above; app deletion alone is not sufficient.

Mistake 2: assuming verbal cancellation is binding

If you call Shaadi.com customer support and verbally request cancellation, insist on a written confirmation (email or chat transcript). Verbal assurances carry no weight if a dispute arises later. Get the agent's name, employee ID, and the date and time of your call. Follow up with a confirmation email repeating what was discussed.

Mistake 3: ignoring the 14-day cooling-off period deadline

Your 14-day refund window begins on the day you complete your purchase. If you wait 15 days to cancel, you lose this automatic refund right and must instead argue performance failure or unfair terms. Mark your purchase date on a calendar immediately after buying; do not assume the company will remind you.

Mistake 4: not documenting service failures

If you plan to claim a refund based on poor service (no matches, unavailable features), document this in writing at the time you notice the problem. Take screenshots of the promises made in Shaadi.com's marketing materials, compare them to what you actually received, and note dates when features were unavailable. This evidence is critical if you need to escalate a refund dispute.

Mistake 5: accepting vague "processing" timelines

If Shaadi.com says your refund is "being processed," ask for a specific date by which it will appear in your account. Under Irish consumer law, refunds must be processed within 14 days. If that deadline passes without a refund, escalate immediately - do not wait passively.

Comparison: cancellation across different platforms

The method you use to cancel depends on where you subscribed. The following table summarises the key differences:

Pro tip: If you subscribed via Apple or Google, these platforms often honour refund requests even outside their standard windows if you cite app quality issues. Before requesting a refund from Shaadi.com itself, try submitting a refund request through the app store.

Your cancellation checklist for shaadi.com

Use this step-by-step checklist to ensure you complete your cancellation correctly and have evidence to support a refund claim if necessary:

• ☐ Note your purchase date from your email confirmation, bank statement, or app store receipt.
• ☐ Calculate whether you are within 14 days (cooling-off period); if yes, cancellation triggers automatic refund.
• ☐ If outside 14 days, document any service failures: take screenshots of unavailable features, zero matches, or misleading marketing claims.
• ☐ Choose your cancellation method based on where you subscribed (see platform-specific steps above).
• ☐ Complete the cancellation process and take a screenshot of the confirmation page.
• ☐ Save the confirmation email sent by Shaadi.com, Apple, or Google Play.
• ☐ If you don't receive confirmation within 24 hours, escalate to customer support immediately.
• ☐ If no automatic refund appears within 14 days, send a formal refund request letter referencing the Consumer Rights Act 2022.
• ☐ Monitor your bank statement for 30 days after cancellation to confirm no further charges appear.
• ☐ Keep all correspondence (emails, chat transcripts, call records) for at least 12 months in case you need to escalate to the Office of the Director of Consumer Protection.

User reviews and reported cancellation experiences

Independent review platforms and consumer forums reveal recurring patterns in Shaadi.com cancellations and refund handling. While individual experiences vary, several themes emerge:

Positive cancellation experiences

Customers who cancel within 14 days of purchase report that Apple App Store and Google Play refunds process smoothly and automatically. Those who contact Shaadi.com's email support directly and provide clear account information also report relatively quick cancellation confirmations, though refunds (if claimed outside the cooling-off period) require additional justification.

Negative patterns reported

A significant proportion of users report difficulty obtaining refunds beyond the 14-day window, citing non-responsive customer support and vague reasons for refund denial. Some customers allege that their profiles became inactive or visible only to a limited pool after they cancelled, reducing the service's utility. Others report that Shaadi.com attempted to renew subscriptions even after cancellation was confirmed, requiring them to escalate to their app store or bank to block charges.

These accounts underline the importance of following the formal cancellation procedures outlined in this guide and maintaining written evidence of every step. Stopee has helped thousands of consumers cancel problematic subscriptions by equipping them with the legal knowledge and procedural clarity they need to assert their rights confidently.

Contact details and escalation address for shaadi.com

If Shaadi.com fails to honour your cancellation or refund request, use these contact details to escalate your complaint:

Shaadi.com customer support

• Email: help@shaadi.com
• Phone: +91-8095031111 (10:00 AM to 7:00 PM IST, Monday to Friday)
• Live chat: Available 24/7 on Shaadi.com support page
• Corporate address: People Interactive (I) Pvt. Ltd., 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai - 400 034, India

Consumer protection escalation (Ireland and EU)

If Shaadi.com does not respond to your cancellation or refund request within 14 days, file a formal complaint with:

• Office of the Director of Consumer Protection (Ireland): Accessible via the Department of Enterprise, Trade and Employment website. You can lodge a formal complaint at no cost if the company is unresponsive to your direct request.
• Your bank or payment provider: If you charged the purchase to a credit or debit card, your bank can initiate a chargeback on your behalf, claiming that the service was not provided or that charges were unauthorised.
• Apple or Google support: If you subscribed through an app store, file a refund request or app quality complaint through the platform itself; the store will mediate between you and Shaadi.com.

Stopee strongly advises exhausting direct contact with Shaadi.com before escalating to regulatory authorities, but do not delay escalation beyond 30 days if the company is unresponsive. The longer you wait, the weaker your position becomes.

Final summary: take control of your cancellation

Cancelling your Shaadi.com subscription is straightforward if you follow the correct procedure for your platform and act within the 14-day cooling-off period. If you are outside that window, document any service failures and invoke the implied term of satisfactory quality under the Consumer Rights Act 2022. Keep written evidence of every step, refuse verbal assurances, and escalate to regulatory authorities if Shaadi.com fails to respond within 14 days.

Your cancellation right is not a favour from the company - it is your legal entitlement as an Irish consumer. Stopee is here to remind you that you deserve clarity, transparency, and respect throughout this process. Whether you choose the app store route, direct email, or phone support, the guidance in this article equips you with the knowledge and confidence to assert your rights effectively. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing exactly this kind of practical, legally-grounded guidance. If you need further support or want to explore your options in detail, return to Stopee for free, expert advice on your specific situation.