Manage Brawlhalla

How to cancel your brawlhalla account and stop unwanted charges

What is brawlhalla and how does billing work

Brawlhalla is a free-to-play platform fighting game developed by Blue Mammoth Games and published by Ubisoft. You can play on consoles, PC and mobile with cross-play support across all platforms. The game itself is free to download and play, but you can spend money on cosmetic items, character unlocks and battle passes using a premium currency called Mammoth coins.

The key thing to understand is that Brawlhalla does not charge you a single recurring subscription fee. Instead, your charges come from optional in-game purchases. These might include battle passes (around EUR 9.99), Mammoth coin bundles (ranging from EUR 6.99 to EUR 59.99), or the All Legends unlock pack (around EUR 44.99). The problem arises when these purchases auto-renew or when you forget you enabled recurring payments through your mobile app store or gaming platform.

Where your payments actually go

This is crucial: your payment does not go directly to Brawlhalla or Ubisoft. Instead, the App Store, Google Play, Steam or your console's payment system processes the charge. This matters enormously when you need a refund or want to cancel auto-renewal because different platforms have different rules and timelines. Your bank statement will show the payment processor (Apple, Google, Sony, Microsoft or Steam) as the merchant, not Brawlhalla itself.

Pricing breakdown for irish players

Why you might need to cancel brawlhalla payments

You might want to stop paying for Brawlhalla for several legitimate reasons. Perhaps you no longer play the game regularly, or you were charged for an auto-renewing battle pass without realising it would renew. You might have set up recurring coin purchases years ago and forgotten about them, or you discovered a charge on your account you never authorised. Some players find themselves charged after a free trial period ends without clear warning.

Common reasons irish players cancel

The most frequent reason Stopee users report is unexpected auto-renewal charges. You might have bought a single battle pass and assumed it was a one-time purchase, only to be charged again 30 days later. Another common scenario is discovering old purchases linked to an email address you no longer use actively. Some players simply move away from the game and want to close the door completely rather than leave payment methods on file. Understanding your specific reason helps you choose the right cancellation method and protects you from future charges.

Before you cancel: what to consider

If you cancel payment methods or dispute charges, you will lose access to any purchased cosmetics or battle pass rewards on that account. Ubisoft may also restrict your account if they believe a chargeback is fraudulent. However, if you were charged without consent or if the charge violates consumer law, you have every right to dispute it. Stopee recommends keeping detailed records of every purchase before you proceed with cancellation.

Your consumer rights in ireland

Under the Consumer Rights Act 2015 (as amended) and the Distance Selling Regulations, you have strong protections when buying digital content online. You have the right to cancel a digital purchase within 14 calendar days of the transaction, provided you have not yet used the content substantially. However, if you have already redeemed battle pass rewards or used cosmetics, your cancellation right expires.

What the law gives you

If you discover an unauthorised charge on your account, you can request a refund from the payment processor under the Consumer Rights Act 2015. You also have the right to dispute charges through your bank or credit card company under chargeback rules. Ubisoft and the payment platforms (Apple, Google, Steam) are legally required to provide a clear cancellation mechanism and to process refunds within 14 days of approval. If they refuse without a valid reason, you can escalate to the Competition and Consumer Protection Commission (CCPC), the Irish consumer authority.

Key dates and deadlines

You have 14 days from the date of purchase to cancel a digital purchase and request a full refund. For auto-renewing subscriptions and battle passes, the 14-day clock resets with each renewal charge. Once you request cancellation, the payment processor has 14 days to process your refund. If they delay beyond this period without explanation, document the delay and report it to the CCPC. Stopee advises taking screenshots of every communication with the company to support your case.

How to cancel or stop brawlhalla payments

The cancellation process depends on which platform processed your payment. You will not cancel Brawlhalla directly; instead, you will disable auto-renewal or remove the payment method from the platform where you made the purchase. Below are step-by-step instructions for each major platform used by Irish players.

Cancelling through the apple app store (iPhone and iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find Brawlhalla in the list (look for the battle pass or coin subscription you purchased).
4. Tap the subscription name and select Cancel Subscription.
5. Confirm cancellation by tapping Confirm.
6. Take a screenshot of the confirmation screen showing the cancellation date.

Pro tip: If you see multiple Brawlhalla subscriptions in your list, cancel each one individually. Apple will process the cancellation at the end of your current billing cycle, so you will not lose access to purchased items immediately.

Cancelling through google play (Android)

1. Open the Google Play app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select Subscriptions.
4. Find the Brawlhalla battle pass or coin subscription you wish to cancel.
5. Tap it and select Cancel subscription.
6. Follow the prompts to confirm cancellation.
7. Email yourself the order number for your records.

Warning: Google Play can take up to 48 hours to confirm cancellation. Do not assume your subscription is cancelled until you receive an email confirmation from Google Play.

Cancelling through steam (PC)

1. Log into your Steam account on a computer.
2. Click your account name in the top-right corner and select Account details.
3. Navigate to the Transactions tab.
4. Find the Brawlhalla battle pass or subscription charge.
5. Click the transaction and look for a View subscription or Manage subscription link.
6. Select Cancel subscription and confirm.
7. Note the cancellation confirmation number.

Pro tip: Steam refunds can be processed within 14 days of purchase if you have not used the content substantially. If your purchase is older than 14 days, you will need to request a refund separately through Steam Support.

Cancelling through console stores (PlayStation, xbox, nintendo)

1. Log into your console account using a web browser or your console.
2. Navigate to Account Settings or My Account.
3. Select Subscriptions or Manage Subscriptions.
4. Find the Brawlhalla subscription or battle pass.
5. Choose Cancel or Do not renew.
6. Confirm the cancellation and save the reference number shown on screen.

Each console store has slightly different terminology, so look for buttons labelled "Manage," "Subscriptions" or "Recurring charges" if the above steps do not apply exactly to your system.

Contacting ubisoft directly (if platform cancellation fails)

If you cannot cancel through your payment platform, or if you need to dispute a charge or request a refund for an unauthorised purchase, you can contact Ubisoft directly. The publisher's official address is:

Ubisoft San Francisco
625 Third Street
San Francisco, California 94107
United States

You can also attempt to reach Ubisoft through their general support email at digital.certification@ubisoft.com, though response times vary and may exceed 14 days. Warning: Email support can be slow; for urgent refund disputes, always contact your payment platform or bank directly rather than relying solely on Ubisoft's response time.

How to request a refund for unauthorised or disputed charges

If you were charged without permission or if you believe a charge violates consumer law, you have the right to request a refund. Stopee recommends following this sequence to maximise your chances of success.

Step 1: contact the payment processor first

Request a refund directly from Apple, Google, Steam or your console store. Provide your order number, the date of the charge, the amount, and a clear explanation of why you believe the charge is unauthorised or invalid. Most platforms offer a self-service refund request tool. Use it and document your request with screenshots.

Step 2: if the platform refuses, contact your bank

Ask your bank to initiate a chargeback or dispute under consumer protection rules. Provide the bank with copies of your purchase history, any communications with the payment platform, and a clear statement that you did not authorise the charge. Under Irish law, your bank must investigate disputes within a set timeframe. Stopee advises keeping all documentation for at least two years in case you need to escalate further.

Step 3: escalate to the CCPC if necessary

If both the payment processor and your bank deny your refund claim without valid reason, you can file a formal complaint with the Competition and Consumer Protection Commission. Visit www.ccpc.ie to lodge your complaint. The CCPC will investigate whether Brawlhalla, Ubisoft or the payment platform breached consumer law. This process can take several weeks, but it is free and carries regulatory weight that private complaints do not.

What happens after you cancel

It can feel unsettling to lose access to items you purchased, even if you no longer play the game regularly. That emotional disconnect is normal, and you are not alone in feeling a moment of regret about sunk costs.

Timeline after cancellation

Once you cancel an auto-renewing subscription through your payment platform, the cancellation takes effect at the end of your current billing cycle. You will retain access to battle pass rewards and cosmetics until that cycle ends. After the final billing date passes, your account will no longer be charged, but your cosmetics will remain in your account permanently. You can still log in and play the game for free; you simply will not be charged for optional purchases going forward.

Removing payment methods permanently

To prevent accidental future charges, remove all saved payment methods from your App Store, Google Play, Steam or console account. This ensures that even if you accidentally click "Buy," the system will prompt you to enter new payment details rather than charging automatically. This extra friction is your friend and prevents impulse purchases or re-enabling of subscriptions.

Monitoring your account

For 30 days after cancellation, Stopee recommends checking your bank and app store transaction history weekly to confirm no new charges appear. If a charge does appear after cancellation, contact the payment platform immediately and escalate to your bank or the CCPC if necessary. Keep all cancellation confirmations until you are certain no further charges will occur.

Common mistakes to avoid when cancelling

Cancellation can feel daunting when you are unsure of the process, but knowing the pitfalls ahead of time puts you in control and reduces the risk of costly errors.

Mistake 1: assuming cancellation happens instantly

Many payment platforms cancel subscriptions at the end of the billing cycle, not immediately. You may be charged one more time after you request cancellation. This is legal if you cancel mid-cycle; the platform simply stops future charges. Check your platform's policy for the exact timing before you cancel.

Mistake 2: deleting the app instead of cancelling the subscription

Removing Brawlhalla from your phone does not cancel the subscription. The payment platform will continue charging you unless you explicitly cancel through the app store settings. Always cancel through the payment platform first, then delete the app if you wish.

Mistake 3: not saving your cancellation confirmation

Take screenshots of every cancellation confirmation page, email or reference number. If the payment platform later charges you again and claims you never cancelled, your screenshot is proof. Stopee has helped thousands of consumers resolve billing disputes simply by having documentation on file.

Mistake 4: contacting only brawlhalla or ubisoft

Ubisoft does not process your payments directly; the payment platform does. Contacting Ubisoft alone will result in delays or redirection back to the platform. Contact your payment processor first, then escalate to Ubisoft or the CCPC only if the platform refuses to help.

Mistake 5: ignoring chargeback rights

If the payment platform refuses a legitimate refund request, you have the legal right to dispute the charge through your bank. Many Irish consumers hesitate to use chargebacks out of fear, but they are a legally protected right when a merchant refuses a justified refund. Use this power if needed.

Comparison: keep paying vs. cancel

How stopee can help you cancel with confidence

Cancelling Brawlhalla or any online service can feel like navigating a maze of platforms, timelines and legal protections. Stopee was built to simplify that journey. Our guides cover every cancellation scenario, from quick self-service steps to formal escalation paths when companies resist. We track response times, collect real consumer experiences and translate consumer law into plain language so you know your rights before you start.

Whether you need to cancel a single auto-renewal or dispute a charge that feels unauthorised, Stopee provides step-by-step instructions tailored to your payment platform and country. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds and prevent future charges. Visit Stopee.com today to access cancellation guides for hundreds of services, plus tools to monitor your active subscriptions and protect yourself from unexpected billing.

Your cancellation checklist

Use this checklist to ensure you have cancelled completely and documented your action properly.

1. Identify which platform processed your payment (Apple, Google, Steam, console store).
2. Log into that platform and locate your active Brawlhalla subscriptions or recurring charges.
3. Cancel each subscription individually and confirm the cancellation.
4. Take screenshots of every cancellation confirmation page.
5. Save the cancellation reference number or order confirmation email.
6. Remove your saved payment method from the platform to prevent future accidental charges.
7. Wait for the end of your current billing cycle to confirm no new charge appears.
8. Check your bank and app store transaction history after 30 days to verify cancellation is complete.
9. If an unexpected charge appears, contact the platform or your bank immediately with your saved documentation.
10. File a complaint with the CCPC if the payment processor refuses a justified refund.

Summary: taking control of your brawlhalla payments

Cancelling Brawlhalla payments is straightforward once you understand that the payment platform, not Brawlhalla itself, controls your billing. You cancel through the App Store, Google Play, Steam or console store using the steps outlined above. Document every action, cancel auto-renewals before your next billing date, and remove your payment methods to prevent future charges. If you encounter resistance from the payment platform, your bank and the CCPC are your allies under Irish consumer law.

The process takes fewer than 10 minutes per platform, and the peace of mind is worth every second. Stopee recommends completing your cancellation today if you have decided to stop paying for Brawlhalla. The sooner you act, the sooner you stop unexpected charges from accumulating. For detailed guidance on cancelling hundreds of other services, visit Stopee.com and take full control of your subscriptions and spending.