Manage My Perfect Cv

How to cancel my perfect CV and protect your money: a practical guide for irish users

What is my perfect CV and why you might want to cancel

My Perfect CV is a resume and cover letter builder designed to help job seekers create professionally formatted documents quickly. The service offers a free tier with basic templates and guidance, alongside premium subscription plans that unlock full downloads, multiple export formats, and recruiter-focused language suggestions. Many people in Ireland use My Perfect CV to refresh their CV in hours rather than days, or to try pre-written content before customising it for their own job applications.

The platform operates through subscription-based billing, which means your account renews automatically unless you take active steps to cancel. If you've signed up for a trial or premium plan and now want to stop paying, you're not alone. At Stopee, we've helped thousands of consumers navigate subscription cancellations like this one, and we know the steps that actually work.

Subscription plans and what you'll pay

My Perfect CV offers three main subscription tiers. Understanding what you're paying for now will help you make an informed cancellation decision and avoid surprise charges in future.

The key thing to know is that the 14-day trial automatically converts to a paid monthly subscription unless you cancel before day 14 ends. This is where most cancellation issues arise. Stopee recommends setting a phone reminder on day 10 of any free trial so you don't accidentally miss the window.

Should you cancel your my perfect CV subscription?

You might want to cancel for several good reasons. Perhaps you've finished job hunting and no longer need the service. Maybe you didn't realise the trial would renew automatically, or you're unhappy with the templates or customer support. Whatever your reason, you have the right to cancel at any time, and Stopee is here to help you do it cleanly.

Be aware that customers frequently report surprise renewal charges and difficulty getting refunds if they cancel after the renewal date. This is why acting quickly and keeping proof of your cancellation request matters so much.

Your rights when cancelling a subscription in ireland

Irish consumer law gives you strong protections when you cancel an online subscription service.

Consumer rights act 2022 and distance selling rules

Under the Consumer Rights Act 2022, which implements the European Consumer Rights Directive in Irish law, you have a 14-day right of withdrawal from the moment you sign up for a digital service or the trial begins. This means you can cancel within 14 days and request a full refund without giving a reason, as long as you haven't already downloaded or used the full features of the service.

However, if you've actively used My Perfect CV to download and export CVs during your trial, the company may argue that you've consumed the service and are not entitled to a refund under the withdrawal right. This is a common dispute point, so it's important to understand the boundary.

After the 14-day window closes, you can still cancel at any time, but you lose the automatic refund right. The company can then charge you for the subscription period you've already entered, unless they've breached their terms or failed to provide the service.

Automatic renewal requirements and your protection

The Consumer Rights Act 2022 also requires companies to obtain your explicit consent before charging you for automatic renewal. They must send you a clear reminder at least 7 days before your trial ends, reminding you of the renewal date, the cost, and your right to cancel. If My Perfect CV failed to send this reminder, they may have broken the law, and you could have grounds to request a refund even after the 14-day window.

Keep records of all emails from My Perfect CV, especially any confirmation emails when you signed up and any renewal reminders. If you didn't receive a pre-renewal reminder, save that absence as evidence and mention it when you contact them to cancel or request a refund.

How to cancel my perfect CV: step-by-step methods

You have two reliable ways to cancel your My Perfect CV subscription. Stopee recommends doing both to maximise proof that you've taken action.

Method 1: cancel through your online account

This is the fastest way to stop your renewal charge. Follow these steps exactly.

1. Go to the My Perfect CV website and log in to your account using your email address and password.
2. Look for "Account settings," "Billing," "Subscription," or "My subscription" in the menu. This is often found in a dropdown next to your profile name or in the main navigation menu.
3. Find the "Cancel subscription" or "Manage subscription" button. This may appear under a section labelled "Billing information" or "Current plan."
4. Click the cancellation option and follow the on-screen prompts. The system will usually ask you why you're cancelling (optional) and offer you a discount to stay. You do not need to accept any discount offers.
5. Look for a final confirmation page or confirmation email. Take a screenshot of the confirmation page and save any confirmation email you receive.
6. Reply to the confirmation email or note the date and time of cancellation. This becomes your proof of cancellation.

Pro tip: If you cannot find the cancellation button in your account, the company may be making it deliberately hard for you to cancel. This is called a dark pattern, and it's against the law in the EU and the UK. Document this and move to Method 2 immediately.

Method 2: cancel by contacting customer support directly

If the online cancellation doesn't work, or if you want a second layer of proof, contact My Perfect CV's customer service team in writing.

1. Email customerservice@myperfectcv.co.uk with the subject line "Subscription cancellation request."
2. Include the following information in your email:
   • Your full name as it appears on your account
   • The email address linked to your My Perfect CV account
   • Your request to cancel your subscription effective immediately
   • Your request for confirmation of cancellation in writing
   • The date you signed up and the subscription plan you're cancelling
3. Send the email from the same email address linked to your My Perfect CV account. This proves ownership.
4. Do not use chat or phone alone for your first cancellation request. Email creates a written record that holds up in disputes.
5. Expect a reply within 2 to 5 working days. If you don't hear back, send a follow-up email with "Follow-up: cancellation request dated [date]" in the subject line.

Warning: Avoid calling 0808 189 0676 as your only cancellation method, even though it's listed on their website. Phone calls leave no written record, and disputes often arise about what was said or promised. Use the phone line only after you've emailed, to ask when your cancellation will be confirmed in writing.

Cancellation timeline: when your charges will stop

My Perfect CV typically stops charging you on the date your subscription period ends, not the date you request cancellation. If you're billed every 4 weeks and you cancel on week 2, you'll still be charged for the full 4-week period. Your access to premium features ends on the renewal date, not immediately after you cancel.

If you cancel during a trial, the charges stop when the trial period ends (usually day 14). You won't be charged any subscription fee if you cancel before the trial expires.

What happens to your documents and account after you cancel

Cancelling your subscription doesn't delete your account or your saved CVs and cover letters.

Your documents after cancellation

Once your cancellation is complete, your CVs and cover letters remain in your account indefinitely. You can log in and view them, edit them, and read the content. However, you lose access to premium downloads, which means you cannot export your documents as Word files, PDFs, or other formats. You also cannot email or print your documents directly from the platform.

This is why Stopee strongly recommends downloading and saving your final CV in PDF or Word format before your trial ends or before your cancellation takes effect. Do this while you still have premium access, so you have a backup copy on your computer that you own completely.

Account deletion and data removal

If you want to delete your account entirely and remove your personal data from My Perfect CV's servers, you'll need to contact them separately. Cancelling your subscription does not automatically delete your account. Send an email to customerservice@myperfectcv.co.uk asking for account deletion and include your request to remove all personal data under GDPR rights. They must respond within 30 days.

How to get a refund after cancelling

Refunds are possible but depend on when you cancel relative to your trial end date or billing date.

Refunds within the 14-day withdrawal period

If you cancel within 14 days of signing up or starting your trial, and you haven't heavily used the service, you can request a full refund under the Consumer Rights Act 2022. The company has 14 days to process your refund once you've submitted your cancellation request. In practice, refunds usually arrive within 5 to 10 working days.

Email customerservice@myperfectcv.co.uk with the subject "Refund request - 14-day withdrawal" and explain that you're requesting a withdrawal refund under consumer protection law. Include your account email, sign-up date, and the date you're submitting the request.

Refunds after the 14-day window

Once you're past the 14-day withdrawal period, refunds are no longer automatic. However, you may still have grounds to request one if:

• You did not receive a 7-day pre-renewal reminder email before your trial converted to a paid subscription. This is a breach of the Consumer Rights Act 2022.
• You cancelled before the first renewal charge posted to your account. Some companies will refund a first charge even after 14 days if you cancel before it clears.
• The service was not as described, or the company failed to provide what they promised.

In these cases, email the company explaining your specific reason and ask them to reconsider. If they refuse, and you believe they've breached consumer law, you can escalate to the Revenue Commissioners or the Irish Small Claims Court.

What to do if the company refuses your refund

If My Perfect CV denies your refund request, and you believe you have a valid claim, you have options. Stopee recommends these steps:

1. Request the company's official refund policy in writing. Save the response.
2. Email them once more, clearly referencing the Consumer Rights Act 2022, the 14-day withdrawal right, or the 7-day pre-renewal reminder requirement (whichever applies to your case).
3. If they still refuse, contact your bank or card issuer and file a chargeback dispute. Tell the bank that you cancelled within 14 days or that you didn't receive a required pre-renewal reminder.
4. As a last resort, file a complaint with the Revenue Commissioners, the Irish Small Claims Court, or the Consumer Rights Bureau.

Keep all emails, confirmation screenshots, and bank statements showing the charge. These are your evidence.

Common mistakes people make when cancelling subscriptions

You've decided to cancel, and now it's easy to make a costly slip. We've seen cancellation requests go wrong in predictable ways, and we want to help you avoid them.

Mistake 1: cancelling only through the phone

One of the biggest mistakes is calling the customer service line at 0808 189 0676 without also sending a written email. Phone representatives may tell you that your cancellation is confirmed, but then the charge still arrives on renewal day. Without a written record, you have no proof that you asked to cancel, and the company can claim the call never happened or was misunderstood.

Always email first. Use the phone to follow up only if you haven't heard back within a week.

Mistake 2: not checking if the trial actually cancelled

After you cancel, assume nothing. Log back into your account 2 to 3 days later to confirm that the cancellation was processed. Look for a message saying "Your subscription is cancelled" or a date showing when your access expires. If you still see an active subscription status, email the company immediately with a screenshot showing the problem.

Mistake 3: forgetting to download your documents before cancellation

Once your premium access ends, you cannot download your CV in any format. If you haven't saved a copy to your computer, you'll lose access to the polished versions you created. Download everything while you still have premium status.

Mistake 4: missing the 14-day refund deadline

The 14-day withdrawal right is strict. If you cancel on day 15, you forfeit the automatic refund right. Mark your calendar on day 10 of any trial and act immediately if you want your money back.

Mistake 5: not keeping records of your cancellation request

Screenshots, email receipts, and confirmation numbers are your only protection if a dispute arises. Save everything. Use your email's archive or print function to create PDFs of important correspondence. Stopee has helped countless consumers win refund disputes simply because they kept detailed records.

Checklist: ensure your cancellation is complete

Before you can relax, verify that your cancellation is truly processed. Use this checklist.

What customers say about cancelling my perfect CV

Real user feedback shows a clear pattern: the product itself works well, but billing and cancellation are major pain points.

Positive experiences

Many users report that they created a polished, professional CV in under an hour using My Perfect CV's templates. Several say their CV helped them land interviews or job offers. The templates are frequently praised as modern and recruiter-friendly.

Negative experiences and common complaints

The most frequent complaints centre on automatic renewal surprises and difficult cancellations. Users describe:

• Being charged after their trial ended without clear warning or reminder.
• Finding it hard to locate a cancellation button in their account.
• Waiting weeks for a response from customer service after requesting cancellation.
• Being denied refunds even when they cancelled within 14 days.
• Discovering that their documents were locked behind premium access after cancellation, with no way to export them.

These complaints are consistent across multiple review platforms and forums. They highlight why following the steps in this guide matters so much. At Stopee, we've helped thousands of consumers cancel My Perfect CV and similar subscriptions by staying methodical and keeping clear records.

Key takeaways and your next steps

Cancelling My Perfect CV is straightforward if you follow the right process. You have strong legal protections under Irish consumer law, especially within the first 14 days. The key is to act in writing, keep proof, and follow up if you don't hear back.

Here's what you need to do right now:

1. Log in to your My Perfect CV account and look for the cancellation button. If you find it, click it and take a screenshot of the confirmation.
2. Email customerservice@myperfectcv.co.uk with a clear cancellation request. Include your account email and the date you signed up.
3. Download all your CVs and cover letters in PDF or Word format before your premium access expires.
4. Check your bank statement after your renewal date to confirm no charge appears.
5. If a charge does appear, or if you're within 14 days and believe you deserve a refund, follow the refund steps outlined above.

Stopee has helped thousands of consumers cancel subscriptions like this one, and we know the process inside and out. If you get stuck, or if My Perfect CV refuses to cancel or refund you, contact the Revenue Commissioners or escalate through the Irish Small Claims Court. You have rights, and companies must respect them.

The power is in your hands. Take action today, document everything, and reclaim control of your money.

Contact information for my perfect CV

Use these official channels to cancel or request a refund:

• Email: customerservice@myperfectcv.co.uk
• Phone: 0808 189 0676 (use only after sending an email)
• Website: Visit your account settings to cancel online

For escalation if the company refuses to help, contact the Revenue Commissioners or the Irish Small Claims Court.