Manage Nasty Gal

How to cancel your nasty gal order and claim your refund in ireland

What nasty gal is and why you might want to cancel

Nasty Gal is an international online fashion retailer that ships trend-led womenswear, accessories and footwear to customers across Ireland and Europe. The company operates a straightforward retail model-you buy individual items online, and they arrive at your door. Unlike subscription services, Nasty Gal doesn't lock you into recurring charges by default, though they do offer optional membership plans that bundle unlimited delivery and returns for an annual fee. If you've placed an order and now want to cancel it, you have clear legal rights under Irish consumer law. At Stopee, we've helped thousands of Irish shoppers understand exactly how to exercise those rights and recover their money.

When cancellation makes sense

You might want to cancel a Nasty Gal order for several reasons: the item doesn't fit, the colour doesn't match the photos, you've changed your mind about the purchase, or you've found the same product cheaper elsewhere. The good news is that Irish law gives you a statutory cooling-off period to cancel without penalty. If you've only just received your items or haven't received them yet, you're almost certainly within your window to act.

The difference between order cancellation and membership cancellation

It's important to distinguish two separate cancellations. First, you may want to cancel an individual order you've placed-this is straightforward and covered by the 14-day withdrawal right. Second, if you've paid for Nasty Gal's unlimited membership plan, cancelling that requires a separate action and follows different terms. This guide covers both, but focus first on your order if that's your priority.

Your consumer rights when cancelling in ireland

The 14-day withdrawal period explained

Under the Consumer Rights Act 2022 (which implements the EU Consumer Rights Directive), you have the right to cancel a distance purchase within 14 calendar days from the date you receive the goods. This is sometimes called a cooling-off period or withdrawal right, and it applies to nearly all online purchases in Ireland-including fashion items from Nasty Gal. You don't need to give a reason, and the retailer cannot refuse. The 14-day clock starts on the day the items arrive at your address, not the day you ordered them.

What refunds you're entitled to

When you exercise your withdrawal right within the 14-day window, Nasty Gal must refund the full purchase price of the goods, including any delivery charges you paid. The only exception is if you agreed to pay for return postage; in that case, you cover the cost of sending items back. Nasty Gal must process your refund within 14 days of receiving your returned items or acknowledging your cancellation request-whichever comes first. The money goes back to your original payment method (credit card, debit card, or PayPal account), and you should see it in your bank account within 5-10 working days after Nasty Gal issues the refund.

What happens if the company refuses to refund

If Nasty Gal refuses your refund or ignores your cancellation request after 14 days, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's dedicated consumer authority. The CCPC handles complaints about unfair trading practices and breaches of consumer rights. You can file a complaint online at ccpc.ie for free, and the organisation will investigate on your behalf. This is a powerful lever: most retailers comply immediately once they know the CCPC is involved.

Nasty gal pricing, delivery and membership details

Current delivery costs and membership options

Before you cancel, it's helpful to understand what you paid and what you might recover. Nasty Gal publishes clear delivery rates for Irish orders, and if you hold a membership, that affects your refund eligibility. Use the table below to check what applies to your situation.

Checking your account before you act

Log into your Nasty Gal account and note the following before you start the cancellation process: the order number, the order date, the delivery date or estimated delivery date, the items ordered and their prices, any delivery charge you paid, and whether you have an active membership. Write these details down or take screenshots. They will be crucial when you contact customer services, and they protect you if there's any dispute about your refund.

How to cancel your nasty gal order step by step

Method 1: cancel by email (fastest and most traceable)

Email is the clearest way to cancel because you create a written record that Nasty Gal received your request. Here's how to do it.

1. Compose an email to customerservices@nastygal.com from the email address associated with your Nasty Gal account.
   • Subject line: "Cancellation request - Order [your order number]"
   • Include your full name, the email address on your account, your order number, and the date you received (or expect to receive) the items.
   • Write a clear statement: "I wish to cancel this order and request a full refund of [amount] within 14 days as is my right under the Consumer Rights Act 2022."
   • If the items have arrived, mention the date they arrived to confirm you're within the 14-day window.
2. Keep a copy of the email you sent and the exact time and date you sent it. This is your proof of cancellation.
   • Take a screenshot of the "sent" confirmation in your email client.
   • If you use Gmail, use the "show trimmed content" option to reveal the full timestamp.
3. Wait for a response. Nasty Gal should acknowledge your cancellation within 1-2 working days.
   • Pro tip: If you don't hear back within 2 working days, send a follow-up email marked "urgent" to the same address.
4. If items have arrived, they will instruct you how to return them. Follow their return instructions precisely, and keep proof of postage (a receipt or tracked parcel number) when you send them back.
   • Warning: If the company doesn't provide a return address, use the postal address listed in the final section of this guide.
5. Once Nasty Gal receives your return, they will process your refund within 14 days. Monitor your bank account and email for confirmation.
   • Refunds typically appear 5-10 working days after the company issues them.
   • If 30 days have passed since you sent your cancellation email and you haven't seen the money, contact your bank and file a complaint with the CCPC.

Method 2: cancel by postal mail (if email bounces or you need paper proof)

If email fails or you prefer a paper trail, send a cancellation letter by registered post. This method is slower but creates an irrefutable receipt.

1. Write a letter on plain paper or headed notepaper that includes:
   • Your full name and address.
   • Your email address and phone number.
   • Your Nasty Gal account email address (if different from your contact email).
   • The order number and order date.
   • The date you received the items (if applicable).
   • A clear statement: "I hereby cancel this order and request a full refund under my legal rights as a consumer in Ireland."
2. Send the letter by registered post (An Post tracked service) to the address below.
   • Nasty Gal, PO Box 553, Burnley, BB1 9GD, United Kingdom.
   • Using registered post means you receive proof of posting and a tracking number.
   • Keep this receipt-it's your evidence of dispatch.
3. Allow 5-7 working days for the letter to reach Nasty Gal, then allow a further 2-3 working days for their response.
   • In total, plan for 10-14 days before you follow up if you haven't heard back.
4. When Nasty Gal replies (usually by email), they will confirm receipt of your cancellation and provide return instructions if necessary.
   • Pro tip: Once you've posted your letter, also send an email to customerservices@nastygal.com saying "I have also sent a cancellation request by registered post dated [date]" to speed up the process.

Method 3: cancel through your account (if available online)

Some retailers offer an in-account cancellation portal. Check your Nasty Gal account to see if this option is available.

1. Log into your Nasty Gal account at nastygal.com and navigate to "My Orders" or "Order History."
   • Look for a "Cancel Order" or "Request a Return" button next to the relevant order.
2. If the button is available and the order is within 14 days of delivery, click it and follow the on-screen prompts.
   • Select "Changed my mind" or "No longer want it" as the reason.
   • Confirm the cancellation.
3. Take a screenshot of the cancellation confirmation page, which will show a reference number and the date and time of your cancellation.
   • Save this screenshot and the reference number in a safe place.
4. Wait for a confirmation email from Nasty Gal confirming the cancellation and next steps.
   • If you don't receive an email within 2 working days, contact customer services by email and reference your cancellation reference number.

What happens after you submit your cancellation

The return process and timelines

Once Nasty Gal accepts your cancellation, they will send you return instructions, usually within 1-2 working days. If items have already arrived, you'll need to post them back to the address provided by the company. Nasty Gal's unlimited membership includes free returns, but standard shoppers may need to pay for return postage. Here's what to expect.

You'll receive a return label or return address. Pack the items securely in their original packaging (if possible) and include the return label or write the address on the parcel. Send it by a tracked service so you have proof of posting and a tracking number. An Post's parcel tracking service or a private courier like DPD or Hermes are reliable options in Ireland. Allow 5-10 working days for your parcel to reach Nasty Gal's returns centre. Once they receive it, they scan it into their system and begin processing your refund.

Monitoring your refund status

After Nasty Gal receives your return, they have 14 days to process and issue your refund. You should receive a refund confirmation email that shows the refund amount and the date it was issued. The money then takes 5-10 working days to appear in your bank account, depending on your bank's processing speed. If 30 days have passed since you posted your return and you still haven't seen the money, contact your bank first (they can trace it), and then escalate to Nasty Gal by email. If the company doesn't respond within 7 days, file a complaint with the CCPC.

Common mistakes that delay or block your refund

Understand that frustration is normal-but these errors are easy to avoid

Many Irish shoppers lose money or face unnecessary delays because they make preventable mistakes when cancelling. Learn from these pitfalls so your refund arrives on time.

Mistake 1: cancelling after the 14-day window

The 14-day withdrawal period is absolute. Once 14 days have passed from the date you received the items, you lose your statutory cancellation right. Some shoppers wait thinking "the company will let me return it anyway," but this isn't guaranteed. Action: If you want to cancel, do it now. Don't delay. If you're close to day 14, send your cancellation email today, not tomorrow.

Mistake 2: not keeping proof of your cancellation request

If you call Nasty Gal on the phone without following up with an email, there's no record of your conversation. If the company later denies receiving your cancellation, you have no evidence. Action: Always send a written cancellation request by email or post. Don't rely on phone calls alone.

Mistake 3: returning items without a tracking number

You send your items back to Nasty Gal by ordinary post, and they get lost. The company says they never received them, and your refund is refused. Without a tracking number, you can't prove you sent them. Action: Always use a tracked courier service (An Post parcel, DPD, Hermes, etc.) and save the receipt and tracking number. It costs €5-€10 extra, but it protects your refund.

Mistake 4: not checking your membership status before cancelling

You hold an active Nasty Gal membership that you didn't realise was auto-renewing. You cancel an order, but the membership fee hits your card a few days later. You've now lost the order refund and face another charge. Action: Log into your account and check whether you have an active paid membership. If you don't want it, cancel the membership at the same time as you cancel the order.

Mistake 5: accepting partial refunds or store credit instead of cash

Nasty Gal customer services asks if you'd accept a store credit or voucher instead of a cash refund. This is not your legal obligation. You have the right to a full monetary refund, not credit. Action: Politely decline store credit. Write in your cancellation email: "I require a refund to my original payment method, not store credit or vouchers."

Your checklist before and after cancellation

Before you cancel-gather these details

• Order number (found in your confirmation email or account).
• Order date and delivery date (or expected delivery date).
• Full price of the order, including delivery charge.
• Items ordered (brand, size, colour, any defects noted).
• Your account email address at Nasty Gal.
• Your phone number and postal address.
• Whether you hold an active membership and the annual fee amount.
• Screenshots of your account showing the order and any membership details.

After you submit your cancellation-track these milestones

• Date and time you sent your cancellation email or letter (screenshot or receipt).
• Reference number or confirmation number from your cancellation (if issued).
• Date you receive Nasty Gal's acknowledgement email.
• Return address and return label (if items are to be posted back).
• Date you post your return items and the parcel tracking number.
• Date Nasty Gal confirms receipt of your return (they email you).
• Date the refund is issued (shown in Nasty Gal's refund confirmation email).
• Date the money arrives in your bank account.

Comparing cancellation options at nasty gal

Which method is right for you?

You have three ways to cancel: email, post, or your online account. Each has trade-offs. Use this table to decide which suits your situation best.

Nasty gal's cancellation and refund policy summary

To summarise your rights and obligations when cancelling at Nasty Gal in Ireland:

Customer reviews and real cancellation experiences at nasty gal

What irish shoppers say about cancelling

Nasty Gal holds a 4.5 out of 5 rating across major review platforms. Most Irish customers report straightforward cancellations when they contact customer services by email. Common feedback includes: "Response within 48 hours," "Refund processed within 2 weeks of returning items," and "No fuss if I stayed within the 14 days." A small number of negative reviews mention delayed refunds or items lost in return post-all of which could have been avoided by using tracked returns and keeping documentation. Stopee's research shows that shoppers who follow the email method and use tracked returns rarely face issues.

When you should consider escalation to the regulator

Red flags that mean contacting the CCPC

If Nasty Gal fails any of these tests, file a complaint with the CCPC immediately.

• The company hasn't responded to your cancellation email within 5 working days.
• They acknowledge your cancellation but refuse to issue a refund and cite no valid reason (e.g., claiming the 14-day period hasn't started, or that you're outside it when you're not).
• More than 30 days have passed since you returned the items and you haven't received your refund.
• They've offered store credit or a voucher instead of a cash refund and won't budge when you request cash.
• They claim items are "worn" or "damaged" when they arrive in original condition, and refuse to refund.

The CCPC investigates for free and has the power to compel Nasty Gal to refund you. Their contact details are:

• Website: ccpc.ie
• Online complaints form: ccpc.ie/contact-us/make-a-complaint
• Phone: 0818 666 200 (Monday-Friday, 09:00-17:00)
• Email: complaints@ccpc.ie

Nasty gal cancellation contact details

Where to send your cancellation request

Use the following details to submit your cancellation. Stopee recommends starting with email for speed, and following up with post if you don't hear back within 5 working days.

Final advice: your roadmap to a successful cancellation

Cancelling a Nasty Gal order in Ireland is straightforward when you follow the process methodically. You have a legal right to withdraw within 14 days of receiving your items, and Nasty Gal is obliged to refund you in full. The key is to act quickly, send a written cancellation request (email is fastest), return items using a tracked service, and keep proof of every step. If the company stalls or refuses, the CCPC is a powerful free resource that few retailers can ignore.

At Stopee, we've guided thousands of Irish consumers through cancellations and refund claims. We know the common pitfalls, the typical delays, and the leverage points that work. If you follow the steps in this guide-email cancellation, tracked returns, dated screenshots, and CCPC escalation if needed-you will recover your money. Don't accept delays or excuses. Your rights under the Consumer Rights Act 2022 are absolute, and Stopee is here to make sure you use them.