Manage Revolve

How to cancel your revolve marketing and PR retainer agreement

What revolve is and why you might need to cancel

Revolve is a Dublin-based marketing and public relations agency that delivers campaign work, brand strategy, media relations, digital marketing, events management and influencer partnerships to corporate clients and organisations across Ireland and beyond. The company operates from a registered office in Monkstown, County Dublin, and structures its service offerings as retainer agreements and project-based contracts rather than consumer-facing subscriptions. When you enter into a retainer with Revolve, you commit to an ongoing monthly or annual fee in exchange for dedicated PR and marketing support-which means cancelling that agreement requires formal notice and careful attention to contract terms.

If you're reading this guide on Stopee, you likely want to end your retainer relationship with Revolve. Whether you've found a different agency, your budget has tightened, or the service no longer fits your brand's needs, understanding the formal cancellation process protects you from unexpected final charges and disputes. Stopee has helped thousands of consumers and small business owners navigate agency cancellations and secure refunds where they're entitled to them.

The agency model versus consumer subscriptions

Revolve operates as a B2B marketing agency, not a consumer subscription platform like Netflix or Spotify. This distinction matters because agency retainers are typically governed by written contracts with specific notice periods, termination clauses and final billing terms. You won't find a simple "Cancel subscription" button in an account dashboard. Instead, you must send formal written notice to the company's registered office and follow the cancellation procedure outlined in your original service agreement or retainer letter.

Why agencies make cancellation harder than consumer services

Many clients report that agency cancellations feel unnecessarily opaque because retainer terms vary widely between agreements, and the cancellation pathway isn't always clearly signposted on the company website. At Stopee, we've seen clients struggle to know whom to contact, what notice period applies, and whether they'll face penalty fees for early termination. This guide cuts through that confusion and gives you a clear, step-by-step roadmap to cancel with confidence.

Your consumer rights under irish law

Understanding your legal protections is the foundation of a smooth cancellation. Ireland's Consumer Rights Act 2022 and Distance Selling Regulations grant you specific safeguards when you purchase services, even from B2B providers under certain conditions.

What the consumer rights act 2022 means for your cancellation

The Consumer Rights Act 2022 protects you against unfair contract terms, requires businesses to provide clear information about cancellation rights before you commit, and gives you the right to cancel services within 14 days if they were sold at a distance (for example, by phone, email or online). However, this 14-day cooling-off period applies only if Revolve explicitly informed you of your cancellation rights in writing before you signed the retainer agreement. Many agency retainers do not fall cleanly into this category, because they are negotiated directly with named account managers rather than sold as anonymous online products.

Most importantly: if your retainer agreement does not contain a clear written cancellation clause specifying notice periods and termination procedures, the unfair terms provisions of the Consumer Rights Act 2022 may allow you to challenge an unreasonable notice period or penalty charge if Revolve later tries to enforce one. This protection gives you leverage if the agency claims you owe months of charges after you've signalled your intent to leave.

The distance selling regulations and your 14-day right

If Revolve sold you the retainer agreement at a distance (meaning you did not sign a paper contract in person at their office), the Distance Selling Regulations give you a 14-day cancellation window from the date the contract commenced. This right applies only if Revolve failed to provide you with clear cancellation information in writing beforehand. If your retainer agreement includes a specific notice period longer than 14 days-for instance, 30 or 90 days-that contractual term overrides the regulatory minimum, provided it was transparent and fair. At Stopee, we recommend reviewing your original retainer letter or email to confirm whether cancellation rights were disclosed clearly at the point of sale.

How to cancel your revolve retainer: the formal process

Cancelling a retainer with Revolve requires you to submit formal written notice to their registered office address. This section walks you through the exact steps to ensure your cancellation is recorded, dated and legally defensible.

Gather your account information and contract documents

Before you write your cancellation notice, collect all relevant paperwork so you can reference specific details in your letter. You will need the following:

• Your original retainer agreement or proposal letter (to confirm the contract start date, retainer value and notice period clause)
• Your full name and account identifier if Revolve assigned one
• The names and email addresses of your main contact at Revolve
• Your billing address and any relevant invoice numbers from recent months
• The date you wish the cancellation to take effect (usually 30 days from the date of your notice letter, unless your contract specifies otherwise)

Having this information ready prevents you from sending a vague cancellation request that Revolve could later claim they misunderstood or didn't receive. A detailed notice also creates a clear audit trail if you later need to escalate the cancellation to an ombudsman or pursue a disputed charge with your bank.

Write your formal cancellation notice

Your cancellation letter must be clear, specific and professional. Use this template as your starting point:

Sample cancellation letter for your Revolve retainer:

[Your full name]
[Your company name, if applicable]
[Your full postal address]
[Your email address]
[Your phone number]

[Date]

Revolve Marketing and PR
23-24 The Crescent
Monkstown
Co. Dublin
A94 X960

Re: Formal notice of cancellation of retainer agreement dated [insert original contract date]

Dear Revolve,

I am writing to formally notify you of my intention to cancel the marketing and PR retainer agreement between [your name/company] and Revolve, effective from [insert proposed end date, typically 30 days from this letter].

My account details are as follows:
Account identifier: [if applicable]
Retainer value: [€X per month/year]
Original contract date: [date retainer commenced]

I am providing this notice in accordance with the termination clause in our original agreement dated [date]. I request that Revolve cease all service delivery from the effective cancellation date and issue a final invoice for any outstanding work or charges up to that date.

I kindly ask that you confirm receipt of this notice and acknowledge the cancellation effective date by return email within five working days.

Yours faithfully,
[Your signature]
[Your typed name]

Pro tip: keep your tone professional and factual. Do not criticise the service, make threats or include emotional language. A calm, businesslike letter is far more likely to be processed smoothly and reduces any ambiguity if a dispute later arises.

Send your notice by tracked post and email

Cancellation by post is the legally safest method because it creates an undeniable record of when Revolve received your notice. Follow these steps:

1. Print your cancellation letter and sign it by hand
2. Place the signed letter in an envelope addressed to:
   • Revolve Marketing and PR
   • 23-24 The Crescent
   • Monkstown
   • Co. Dublin
   • A94 X960
   • Ireland
3. Visit your local post office or arrange collection through An Post and purchase a tracked or registered service (An Post Registered Post or Special Delivery)
4. Request a receipt or tracking number from the post office staff and keep it safe
5. Also email a PDF copy of the same letter to your main contact at Revolve and request a written acknowledgement of receipt within 5 working days
6. Save all email correspondence, including delivery receipts and any responses from Revolve

Warning: do not rely on email alone, because Revolve could later claim they never received it or that it went to spam. Sending by tracked post is your insurance policy. At Stopee, we recommend this dual-channel approach because it covers both formal legal requirements and practical business efficiency.

Confirm the cancellation date with revolve in writing

Once Revolve receives your notice, they should acknowledge it and confirm the exact cancellation date and any final billing details. If you do not receive an acknowledgement within 10 working days, send a follow-up email to your contact and copy in the main switchboard email address (if visible on their website). Keep records of all attempts to get confirmation.

The cancellation date in your notice letter typically marks the end of service delivery and the final billing period. If your retainer agreement specifies a 30-day notice period, your cancellation becomes effective 30 days from the date of your letter. Some agreements include shorter notice periods (14 or 21 days), so review your original contract to confirm.

What to expect after you've sent your cancellation notice

The days and weeks after you submit your cancellation letter are a critical window to monitor the status and catch any billing errors or service delays. Knowing what normally happens next helps you spot when something goes wrong and take corrective action.

Timeline and milestones you should track

After you submit your formal notice, track these key dates and events:

• Days 1-5: expect an acknowledgement email from Revolve confirming receipt and the proposed cancellation date
• Days 5-20: Revolve should continue providing any contracted services at full standard and not suddenly reduce quality or responsiveness
• Day 30 (or your notice period end date): services should cease and your retainer period ends
• Within 30 days of cancellation: you should receive a final invoice from Revolve covering any outstanding work, retainer days up to the cancellation date, and details of any penalties or holdback fees (if applicable under your contract)
• Within 60 days: confirm that no further charges appear on your bank statement or credit card from Revolve

If Revolve does not acknowledge your notice or continues charging after your cancellation date, escalate immediately using the steps in the refund and dispute section below.

Collect transition information from revolve

Before the cancellation date, request that Revolve provide you with all campaign materials, media relationships, social media assets, brand strategy documents and analytics reports related to your account. Request this information in writing (via email) so you have a clear record. Many agencies make this handover difficult as a subtle pressure tactic to discourage cancellation, but you are entitled to access materials and data you've paid for. Stopee recommends adding this request to your cancellation letter or sending it immediately after to ensure you do not lose valuable marketing assets during the transition.

Refunds, final charges and what you might owe

A frequent source of confusion and conflict during agency cancellations is the final bill. Understanding how Revolve calculates fees, penalties and refunds helps you anticipate charges and spot overcharging.

How retainer cancellation charges usually work

Revolve's final invoice will typically include the following:

Pro tip: if your contract includes an early termination penalty, that clause is only enforceable if Revolve disclosed it clearly in writing before you signed. If the penalty clause is buried in dense legal text or was not highlighted, you may have grounds to challenge it under the Consumer Rights Act 2022 unfair terms provision.

Disputing charges you believe are incorrect

If Revolve's final invoice includes charges you do not recognise or believe are excessive, respond in writing within 14 days. Provide specific reasons for your dispute:

• Request itemised details of any work or costs you're being charged for
• Reference your original retainer agreement and point out if charges fall outside the scope
• If a penalty is being applied, ask for proof that it was clearly disclosed before you signed
• Request that Revolve credit any media costs or vendor commitments they made without your prior written approval

Keep copies of all correspondence. If Revolve does not adjust the invoice within 14 days, you can escalate the dispute to the Financial Services and Pensions Ombudsman (FSPO) if Revolve is a regulated financial services provider, or to your bank's chargeback department if you paid by credit or debit card. At Stopee, we've seen consumers recover overcharges by simply disputing them formally with their card provider.

Requesting refunds of unused retainer credit

If you paid a retainer fee upfront for a period longer than your actual service dates, you are entitled to a refund of the unused portion. For example, if you paid €3,000 for a three-month retainer but cancelled after six weeks, Revolve owes you a refund of approximately €1,500 (the unused six weeks, prorated). Request this refund explicitly in writing and specify a timeframe (within 14 days is reasonable). If Revolve refuses or delays the refund, escalate to your bank or contact Stopee for guidance on further action.

Common mistakes to avoid when cancelling

Cancelling an agency retainer is often stressful because money and professional relationships are at stake. Many clients sabotage their own cancellation by making predictable errors that give Revolve an excuse to delay or deny the cancellation or add surprise charges.

Mistake one: sending cancellation by email only

Email is convenient but legally risky. Revolve can claim your email went to spam, was lost in a crowded inbox or never reached the intended recipient. They might later argue they never received formal cancellation notice and continue charging your card. Always send cancellation by tracked post to the registered office address. Email is a useful supplement but not a replacement for postal notice. Stopee strongly recommends the tracked post plus email approach because it gives you proof of delivery if a dispute arises.

Mistake two: cancelling verbally or over the phone

Do not rely on a phone call or conversation with your account manager. Verbal cancellations are impossible to prove if Revolve later denies they happened. Always confirm a phone conversation in writing immediately after by email, making clear what was discussed and agreed. For example: "Following our phone call on [date], I am confirming my request to cancel the retainer effective [date]. Please acknowledge receipt of this email within 5 working days." This creates a written record.

Mistake three: failing to specify the cancellation effective date

Vague cancellation requests like "I want to cancel" or "Please stop charging me" are ambiguous about when services should actually end. Revolve might interpret this as a request for cancellation at the end of your current billing cycle (30 or 60 days away), not immediately. Always state an explicit cancellation effective date in your letter. Reference your contract's notice period to calculate the correct date. For example: "This notice is provided in accordance with the 30-day notice period specified in our retainer agreement. Cancellation is effective 30 days from the date of this letter, namely [specific date]."

Mistake four: not requesting confirmation of cancellation in writing

After you send your cancellation notice, Revolve may acknowledge it informally ("OK, we'll stop billing you") without providing a formal written confirmation. Do not accept this. Reply to every acknowledgement by asking for written confirmation that includes the exact cancellation effective date and confirmation that no further charges will be applied after that date. This written trail protects you if billing problems occur after the cancellation date.

Mistake five: missing the deadline to dispute a final invoice

Revolve will send a final invoice weeks or even months after your cancellation date. If the invoice includes unexpected charges, you must dispute them within 14 days to preserve your negotiating position. If you ignore the invoice or raise concerns after 30 days, Revolve may assume you've accepted the charges and will be harder to challenge. Mark your calendar and review any final invoice immediately upon receipt.

Pricing and retainer structure at revolve

Revolve does not publish fixed subscription tiers like a consumer software company. Instead, retainer pricing is negotiated directly based on the scope of work, your industry, campaign complexity and the seniority of the account team. This section outlines typical retainer structures so you understand what costs you might be exiting.

Typical revolve retainer and project pricing

Most marketing and PR agencies in Dublin operate using models similar to Revolve's. Here is a realistic pricing matrix based on comparable firms:

Pro tip: if you're exiting an enterprise-level retainer (€10,000+ per month), the stakes are high and the cancellation process is likely complex. In these cases, consider consulting a small business solicitor in Dublin who specialises in commercial contracts before sending your cancellation notice. The cost of legal advice (typically €200-€500) is far less than the cost of a disputed early termination penalty (which could be several months' worth of retainer fees).

When to keep your revolve retainer versus when to cancel

Before you commit to cancellation, consider whether staying with Revolve or renegotiating your retainer might be a better choice. This section helps you weigh the decision.

Reasons to cancel your revolve retainer

You should seriously consider cancellation if any of the following apply:

• Your campaign results have stalled or declined despite months of retainer payments
• Revolve has missed agreed deliverables or service levels on multiple occasions without improvement
• A new team member or agency has been assigned to your account and the quality has dropped noticeably
• Your business strategy has pivoted and your retainer scope no longer aligns with your needs
• You've discovered a lower-cost agency offering similar or better services
• Your budget has reduced and you can no longer sustain the retainer cost
• Revolve has repeatedly failed to provide transparent billing or cost breakdowns

Reasons to renegotiate instead of cancelling

You might want to negotiate terms rather than cancel if:

• Your relationship with Revolve is otherwise strong but the retainer cost is too high
• You want to reduce the scope of work rather than end services entirely (for example, scaling back from €7,500 per month to €4,000)
• Your contract includes an early termination penalty you want to avoid, and Revolve might waive or reduce it if you agree to extend the initial term
• You're unsure whether the new agency or in-house team will perform as well, and you want to keep Revolve on standby during a trial period

If you decide to renegotiate, request a meeting with your account manager and propose a revised scope, cost or contract term. Get any agreement in writing before cancelling your original retainer. Stopee recommends exploring this option first because it often costs less in the short term and preserves a fallback relationship if your new arrangement doesn't work out.

Key steps and checklist for your cancellation

Use this checklist to ensure you complete every step of the cancellation process correctly and leave no loose ends.

Before you send your cancellation notice

• □ Review your original retainer agreement to identify the notice period required for cancellation
• □ Check for any early termination penalty clause and calculate what you might owe
• □ Gather your account identifier, billing address and contact person details
• □ List any unpaid invoices or disputed charges that you want to address in your cancellation letter
• □ Request and download all campaign materials, analytics reports and client assets from your Revolve account
• □ Calculate the exact cancellation effective date based on your contract's notice period

As you send your cancellation notice

• □ Write a clear, professional cancellation letter using the template provided in this guide
• □ Print and sign the letter by hand
• □ Send the signed letter via An Post Registered Post or Special Delivery to the registered office address
• □ Request a receipt and note the tracking number
• □ Also email a PDF copy to your account manager and request written acknowledgement within 5 days
• □ Save all emails, receipts and tracking confirmations in a dedicated folder

After you've sent your notice

• □ Follow up with an email if you do not receive acknowledgement within 10 working days
• □ Request that Revolve confirm the cancellation effective date and any final billing details in writing
• □ Monitor your bank statements and credit card for any charges from Revolve after the cancellation date
• □ Review the final invoice for accuracy and dispute any unexpected charges within 14 days
• □ If a refund is due (unused retainer credit), request it explicitly and follow up within 14 days if not received
• □ Confirm that all materials, passwords and access have been transferred or revoked as appropriate

How to dispute a charge or escalate if revolve refuses to cancel

Occasionally, an agency will ignore your cancellation notice, continue charging your card, or claim they never received your formal notice. If this happens, you have legal recourse and escalation options available in Ireland.

Step one: send a formal dispute letter

If Revolve continues to charge you after your cancellation date or refuses to acknowledge your cancellation, send a formal dispute letter via tracked post to the same registered address. The letter should state:

• The date of your original cancellation notice and how it was sent (tracked post, email, both)
• The agreed cancellation effective date
• Evidence that charges have appeared after that date (include bank statement excerpts or screenshots)
• A clear request that Revolve cease all charges immediately and provide a refund of any amounts charged after the cancellation date
• A deadline for Revolve to respond (give them 10 working days)

Copy this letter to your bank's fraud or dispute department as well, so they have a record of the issue.

Step two: initiate a chargeback with your bank

If Revolve does not respond to your dispute letter or refuses to refund unauthorised charges, contact your bank and request a chargeback or dispute on any transactions dated after your cancellation effective date. Provide your bank with copies of your cancellation notice, acknowledgement emails, dispute letters and evidence of ongoing charges. Your bank will investigate and, if they agree that the charges were unauthorised, will typically refund the amounts and may close the merchant account or place restrictions on Revolve's ability to charge cards.

Pro tip: banks take cancellation disputes seriously, especially if you can provide a clear paper trail showing you formally cancelled and the company ignored it. Chargebacks are your strongest leverage if Revolve refuses to cooperate.

Step three: escalate to the financial services and pensions ombudsman (FSPO)

If Revolve is regulated by the Financial Conduct Authority or the Central Bank of Ireland as a financial services provider, you can file a complaint with the FSPO. The FSPO is a free, independent dispute resolution service for consumers and small businesses in Ireland. Visit the FSPO website to submit a complaint if your bank chargeback is unsuccessful or if Revolve disputes the chargeback.

Warning: the FSPO's jurisdiction is limited to regulated financial services, so this route may not apply to Revolve unless they offer financial services. However, if they process payments via a regulated payment processor, you may still have recourse.

Step four: seek legal advice or small claims

If amounts disputed are significant (over €500), consider consulting a small business solicitor in Dublin who specialises in commercial contract disputes. Many solicitors offer a free initial consultation and can assess whether you have grounds to recover disputed charges or penalties. If the amount is under the small claims threshold (currently €2,000 in Ireland), you can also file a claim with your local District Court without needing a solicitor, though legal representation strengthens your position.

Common mistakes people make after cancelling

Cancellation is not the end of the process-what you do in the weeks and months after matters just as much. Many people relax once the cancellation notice is sent, then miss billing errors, forget to switch payment methods or fail to secure their data. Here's how to stay vigilant.

Mistake: assuming no news means everything is fine

If Revolve does not respond to your cancellation notice within two weeks, do not assume silence means acceptance. Follow up in writing. Send an email asking for explicit confirmation that they have received your notice and will cease charging on the agreed date. Do not wait for the cancellation date to arrive and then be surprised by a final charge. At Stopee, we've seen clients who thought they were cancelled only to receive an invoice weeks later because Revolve claimed they never received formal notice.

Mistake: forgetting to update your payment details elsewhere

If you have an automatic payment set up with Revolve via your bank account or credit card, make sure you cancel the standing order or mandate once services end. Revolve should stop charging automatically, but technical glitches or human error can cause ghost charges. Cancel your side of the payment arrangement to add a safety layer. Stopee recommends checking your bank's list of active standing orders and direct debits monthly.

Mistake: not securing your data and assets before cancellation

Before your cancellation date, ensure you have downloaded or transferred ownership of all campaign files, analytics dashboards, social media accounts, media relationships and strategy documents. Many agencies retain access to client accounts after cancellation and may delete or hide files. Request that Revolve transfer admin access to your social media accounts, remove their permissions from shared cloud storage, and provide archives of all work completed. Do this in writing at least two weeks before your cancellation effective date.

Revolve's registered office address and how to contact them

To formally cancel your retainer with Revolve, send your written cancellation notice by tracked post to:

Revolve Marketing and PR
23-24 The Crescent
Monkstown
Co. Dublin
A94 X960
Ireland

This is Revolve's registered office and the correct address for formal service of any legal notice, including cancellation letters. Using this address ensures your notice is recorded in the company's formal mail system and creates a clear audit trail.

Also send a courtesy copy of your cancellation letter by email to your main contact at Revolve (usually your account manager) and request written acknowledgement of receipt. If you do not have a direct email address, try contacting Revolve's main switchboard or the email address listed on their website's contact page, and ask to be transferred to the account management team or finance department.

Summary and next steps

Cancelling a retainer with Revolve requires formal written notice sent to their registered office, clear specification of your cancellation effective date, and vigilant follow-up to ensure charges stop and any refunds are processed. You have legal protections under the Consumer Rights Act 2022 and Distance Selling Regulations, but only if you assert them in writing and keep detailed records of all communication.

Your action steps are: gather your contract documents, write a professional cancellation letter using the template in this guide, send it by tracked post to 23-24 The Crescent, Monkstown, Dublin, follow up by email, monitor your billing for 60 days after cancellation, dispute any unexpected charges within 14 days, and escalate to your bank or the FSPO if Revolve refuses to cooperate.

At every stage of the process, Stopee's mission is to help you assert your rights clearly, avoid dark patterns and tactics, and recover money you're owed. Stopee has helped thousands of consumers navigate agency and subscription cancellations-whether the service was a marketing retainer, digital platform or consumer product. If you encounter resistance from Revolve or need guidance on a specific charge, the resources and escalation pathways outlined in this guide will protect you. Take action today: gather your documents, write your notice, and reclaim control of your marketing budget.