Manage Keto Diet App

How to cancel your keto diet app subscription and get a refund in ireland

What you need to know about keto diet app

Keto Diet App (also known as Keto.app) is a mobile nutrition tracker built for people following ketogenic and low-carb diets. The app offers a searchable food database, barcode scanning, custom recipes, water and weight tracking, and activity imports across iOS and Android. You can use the free tier with basic features, or unlock unlimited entries and advanced tools by subscribing to a PRO plan. The service bills monthly, quarterly, annual, or as a one-time lifetime purchase, and charges you in your local currency depending on your location in Ireland.

Pricing plans and what you pay

The Keto Diet App charges in EUR for users in Ireland. Your subscription renews automatically on the date you subscribed unless you cancel it before your next billing cycle. Understanding the exact cost and renewal date is essential before you request cancellation, as it directly affects your refund eligibility under Irish consumer law.

Why users in ireland cancel

You might cancel Keto Diet App for many reasons: you've achieved your goals, the free tier meets your needs, you prefer a different tracking app, or you simply want to pause your subscription. Whatever your reason, you have clear legal rights as a consumer in Ireland, and Stopee is here to guide you through the process step-by-step.

Your consumer rights under irish law

As a consumer in Ireland, you benefit from robust protections when you buy digital services like app subscriptions. The Consumer Rights Act 2022 and the European Distance Selling Regulations give you specific rights, and understanding these rights empowers you to cancel confidently and claim refunds if you qualify.

Cooling-off period and refund eligibility

Irish and EU consumer law gives you a 14-day cooling-off period from the date you purchase or subscribe to a digital service. This means you can request a full refund within 14 days of your first charge if you have not yet used the service significantly. Warning: if you have already used the app extensively, you may lose your right to a full refund after 14 days, though you can still cancel your subscription to stop future charges.

After the 14-day period expires, you retain the right to cancel your subscription at any time, but you forfeit the right to a refund for the current billing period. You will, however, stop being charged for future periods once your cancellation takes effect.

Your right to clear information

The trader (Keto Diet App) must provide you with transparent, accessible information about how to cancel before you subscribe. If this information is unclear, buried, or deliberately hard to find, that itself may be a breach of consumer law. If you believe the app has made it unreasonably difficult to cancel, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority.

How to cancel your keto diet app subscription

You can cancel your subscription through three main channels: in-app support chat, an in-app contact form, or email. Each method works, but response times and clarity vary. Stopee recommends starting with the method that leaves you the clearest record of your cancellation request.

Method 1: in-app support chat

This is often the fastest route because you get an immediate response from the support team and can screenshot the conversation as proof.

1. Open the Keto Diet App on your iOS or Android device.
2. Navigate to the "Today" screen (usually the home tab).
3. Look for a "Support Chat" button or help icon, typically in the top corner or menu.
4. Tap the Support Chat button.
5. Type your cancellation request clearly: "I would like to cancel my PRO subscription effective immediately" and include the email address linked to your account.
6. Wait for a response. The support team should confirm your cancellation within 24 to 48 hours.
7. Pro tip: screenshot the entire conversation before closing the app, as proof of your cancellation request.

Method 2: in-app contact form

If the support chat is unavailable or you prefer a formal written request, use the contact form.

1. Open the Keto Diet App.
2. Tap the "Profile" tab at the bottom of the screen.
3. Scroll down to find the "Contact Form" or "Help" option.
4. Click the "Contact Form" button.
5. Fill in the following details:
   • Your email address (the one registered to your account).
   • Subject line: "Subscription cancellation request".
   • Message: "I request immediate cancellation of my PRO subscription. Please confirm cancellation and confirm whether I am eligible for a refund under the 14-day consumer cooling-off period."
6. Submit the form.
7. You should receive an email confirmation within 2 to 3 working days.
8. Pro tip: save the confirmation email in a folder marked "Cancellations" for your records.

Method 3: direct email to customer support

Sending an email creates a formal written record and is useful if you need to escalate later.

1. Send an email to the Keto Diet App support address (typically support at the app's domain, or check the app's "Settings" or "Help" section for the exact address).
2. Use a clear subject line: "Cancellation request for PRO subscription".
3. In your message, include:
   • Your full name.
   • Your account email address.
   • Your subscription plan (Monthly, Quarterly, or Annual PRO).
   • The date you subscribed (if you know it).
   • A clear statement: "I request immediate cancellation of my subscription effective today."
   • If within 14 days: "I also request a refund under the Consumer Rights Act 2022 cooling-off period."
4. Send the email and save a copy for your records.
5. Expect a response within 3 to 5 working days.

Method 4: cancel through your app store subscription settings

Warning: cancelling directly through Apple App Store or Google Play does not always notify Keto Diet App immediately, which can lead to confusion. However, it stops future charges. Use this method as a backup if the app's support channels are unresponsive.

For iOS (Apple App Store):

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Tap "Subscriptions".
4. Find and tap "Keto Diet App" (or "Keto.app").
5. Tap "Cancel Subscription".
6. Follow the prompts and confirm the cancellation.
7. Apple will send you a cancellation confirmation email.

For Android (Google Play):

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Tap "Manage subscriptions".
4. Find and tap "Keto Diet App".
5. Tap "Cancel subscription".
6. Select your reason and tap "Continue".
7. Confirm the cancellation.
8. Google will send you a confirmation email.

After you cancel through the app store, send a follow-up email to the Keto Diet App support team notifying them of your cancellation so there is no billing confusion.

Understanding your refund timeline

Refunds in Ireland follow specific timelines depending on when you cancel and how much of the service you have used. Stopee breaks down the refund scenarios to help you know what to expect.

Refund scenarios

Processing time and payment method

Once Keto Diet App approves your refund request, they send the refund to your original payment method (credit card, debit card, or digital wallet). Bank processing times vary, but you should see the refund within 5 to 10 working days after the app processes it. Pro tip: if you do not see the refund after 10 days, contact your bank or card provider to confirm they have received it, as delays sometimes occur on the banking side.

What happens after you cancel

Cancellation can feel uncertain, and it is natural to wonder whether you have completed the process correctly and what to expect next. Stopee walks you through the post-cancellation landscape so you stay in control.

Confirming your cancellation is active

After you submit a cancellation request, the app should send you a confirmation email or in-app notification. Pro tip: log back into your account 24 hours after cancellation to confirm that your subscription status has changed from "Active" or "PRO" to "Cancelled" or "Free". If it still shows as active, resend your cancellation request or escalate to the CCPC.

Your account access after cancellation

When you cancel a PRO subscription, you typically revert to the free tier. This means you lose access to unlimited entries, advanced analytics, and premium features, but your historical data (food logs, weight records, recipes) remains in your account and accessible under the free plan. You can resubscribe at any time without losing your history.

Billing notifications to monitor

After cancellation, monitor your bank or card statements for the next 30 days to ensure you are not charged again. If an unexpected charge appears after you have cancelled, contact your bank immediately and file a dispute. You can also contact the CCPC or Stopee for guidance on how to escalate the issue.

Common mistakes that delay cancellation

Cancellation feels frustrating when it does not go smoothly, and small mistakes can create delays or lost refund opportunities. Here are the pitfalls Stopee sees most often so you can avoid them.

Mistake 1: cancelling only through the app store, not the app itself

Many users cancel their subscription through Apple App Store or Google Play and assume the app knows they have cancelled. The app may not receive that cancellation notification immediately, which can lead to a mismatch between what the store shows and what the app shows. Solution: cancel through both the app store AND contact the app's support team directly to confirm.

Mistake 2: not requesting a refund explicitly

Cancelling your subscription and requesting a refund are two separate actions. Simply cancelling stops future charges but does not guarantee a refund for the current period. If you want your money back, you must explicitly ask for it. Solution: in your cancellation message, write: "I request immediate cancellation AND a refund under the 14-day consumer cooling-off period."

Mistake 3: cancelling after the 14-day window without checking your eligibility first

Some users wait weeks to cancel and then feel surprised that they cannot get a refund. Consumer law is clear: after 14 days, you typically cannot claim a refund unless the app breached its obligations. Solution: cancel as soon as you decide you no longer want the subscription, and ask about refund eligibility in the same message.

Mistake 4: not keeping proof of your cancellation request

If a dispute arises, you need evidence that you requested cancellation. Screenshots, email confirmations, and support chat transcripts are all valuable. Solution: save everything. Screenshot in-app messages, save all emails, and note the date and time of your cancellation request.

Mistake 5: ignoring unexpected post-cancellation charges

If you are charged after cancellation, you have the right to dispute that charge with your bank or credit card provider within a specific window (often 60 to 120 days, depending on your bank). Ignoring the charge costs you money. Solution: check your statements weekly for 30 days after cancellation. If an unexpected charge appears, contact your bank immediately and file a dispute.

Escalation: what to do if keto diet app refuses to cancel or refund

Most cancellation requests are processed smoothly, but occasionally you encounter delays, poor communication, or outright refusal. Stopee explains your escalation path if the app does not cooperate.

Step 1: request written confirmation

If the app denies your refund or does not acknowledge your cancellation request, ask for a written explanation in writing. Send an email stating: "I submitted a cancellation request on [date] via [method]. Please provide written confirmation of your decision and the reason you have declined my refund request under the Consumer Rights Act 2022."

Step 2: contact the competition and consumer protection commission (CCPC)

If Keto Diet App does not respond within 7 to 10 working days or refuses to honour your rights, you can file a complaint with the CCPC, Ireland's statutory consumer protection authority. The CCPC investigates breaches of consumer law and has the power to compel companies to provide refunds and change unfair practices. Visit the CCPC website (ccpc.ie) and follow the complaint process. You will need copies of your cancellation request, any responses from the app, and your evidence of the charge.

Step 3: dispute the charge with your bank

If a charge has appeared on your card after cancellation, you also have the right to dispute it directly with your bank or credit card provider. This is separate from your complaint to the CCPC and often results in a faster refund. Contact your bank and explain that you requested cancellation but were still charged. Your bank can issue a chargeback to reverse the transaction.

Checklist: confirming your cancellation is complete

Use this checklist to verify that you have cancelled correctly and protected yourself against future charges and disputes.

What users in ireland say about cancelling keto diet app

Stopee reviews feedback from real users to understand their cancellation experience and highlight both praise and concerns.

Positive experiences

Users who cancel promptly report that the in-app support chat is responsive and confirms cancellation within a day. Several Irish users note that once they contact support, the process is straightforward and the app confirms they are reverted to the free tier without issue. The food database and tracking features receive consistent praise, and some users cancel not because they dislike the app but because they have reached their fitness goals or prefer a competitor.

Common frustrations

A minority of users report delays in receiving refund confirmations and express confusion about whether they have truly cancelled, particularly when they cancel through the app store instead of directly through the app. A few reviews mention that the free tier's 5-item-per-day entry limit feels restrictive after using PRO, which causes users to cancel when they realize they prefer unlimited logging. Some users also note that support email responses can take several working days, creating uncertainty during the cancellation window.

Comparing keto diet app to alternatives

If you are cancelling Keto Diet App because it does not meet your needs, you may want to explore alternatives. Here is a brief comparison of popular keto and macro tracking apps available to users in Ireland.

Each app handles cancellation differently, but all must comply with Irish and EU consumer law. If you switch apps, Stopee recommends applying the same cancellation practices: request in writing, verify the cancellation, monitor your statements, and know your refund rights.

Final steps and contact information

You now have the knowledge and steps needed to cancel your Keto Diet App subscription confidently and claim a refund if you qualify under Irish consumer law. Stopee has helped thousands of consumers cancel unwanted subscriptions, and we are committed to empowering you to take control of your recurring charges.

Key takeaways

• You have a 14-day cooling-off period to request a full refund if you have not used the app extensively.
• Cancel via in-app support chat, contact form, or email to create a clear record.
• Confirm your cancellation by checking your account status and monitoring your bank statements.
• If the app refuses to cancel or refund, escalate to the CCPC (ccpc.ie) or dispute the charge with your bank.
• Save all cancellation communications in a folder for your records.

Where to find keto diet app support

Open the app and use the in-app "Support Chat" or "Contact Form" options. You can also check the app's official website or app store listing for the most current support email address. In Ireland, you can also contact the CCPC at ccpc.ie if you need additional consumer protection support after cancellation.

Stopping a subscription should be simple, transparent, and free of barriers. If Keto Diet App makes it difficult to cancel or refuses to honour your refund rights, you have recourse under Irish law. Stopee is here to ensure that you understand those rights and feel confident exercising them. Take action today, and reclaim control of your subscriptions.