Manage Shut Eye

How to cancel shut eye and recover your money in ireland

What shut eye is and why you might want to cancel

Shut Eye is a sleep and relaxation app developed by Enerjoy that delivers sleep sounds, guided meditations, immersive scenes and sleep tracking features to help you drift off and monitor your rest. The app uses a freemium model: you get basic access free, but unlock premium sounds, smart alarms, extended libraries and advanced tracking through a paid subscription. You can choose between monthly, annual or lifetime plans, depending on your needs and budget.

The reason many users cancel Shut Eye comes down to a few recurring issues. Unexpected charges after a trial period top the list, followed by disappointment with the accuracy of sleep tracking, unwanted auto-renewals that drain your account and overlap with other subscription services. Some users find the app simply doesn't deliver the sleep improvement they expected, or the tracking data feels unreliable compared to what they actually experience. Whatever your reason, Stopee is here to guide you through a clean, documented cancellation that protects your rights under Irish consumer law.

Common subscription plans and pricing

Before you cancel, it helps to know what you're subscribed to and what you might be entitled to refund.

Prices vary by app store (Apple App Store, Google Play) and may differ slightly by region. Always check your subscription settings or most recent receipt to confirm your exact plan and next billing date. Stopee recommends taking a screenshot of this information before you start the cancellation process.

Why people cancel and when it makes sense

You should cancel Shut Eye if any of these apply: the app didn't improve your sleep, the tracking accuracy feels wrong, you're paying for features you don't use, or you simply can't afford the subscription anymore. You have every right to cancel at any time in Ireland, and under the Consumer Rights Act 2022, you also have the legal right to a refund within 14 days of purchase if you haven't substantially used the service.

Cancellation also makes sense if you've discovered a cheaper or better sleep app, if the subscription renews before you're ready, or if you spot duplicate charges on your payment method. Don't delay if you spot an unexpected charge; act within 30 days to give yourself the best chance at a refund.

Your consumer rights in ireland

Understanding your legal position strengthens your cancellation and refund claim.

The consumer rights act 2022 and your cooling-off period

Under Irish law, you have a 14-day cooling-off period from the date you first access Shut Eye. This means you can cancel and demand a full refund within 14 days of your initial purchase, even if you've tried the app, without giving a reason. This is your strongest legal protection and applies to all digital subscriptions sold to Irish consumers.

The key requirement: you must have a record that you requested cancellation within the 14-day window. This is why Stopee emphasizes written proof. Email, in-app message with a timestamp, or a recorded chat with support all count. If Shut Eye refuses your refund claim after 14 days, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer watchdog.

Rights beyond 14 days

After 14 days, your protection shifts from cooling-off to unfair terms. Under the Consumer Rights Act, Shut Eye cannot apply hidden charges, auto-renewal without clear consent or charges that are disproportionately high compared to the value promised. If the app has a genuine technical fault or the tracking feature is fundamentally broken, you may have a claim for breach of contract or breach of the Supply of Goods and Services Act 1982.

Keep records of everything: your subscription confirmation, billing dates, your cancellation request and any correspondence with support. Stopee recommends saving PDFs or taking screenshots of all communication, as apps and emails can be deleted or archived.

How to cancel shut eye by platform

Your cancellation method depends on how you subscribed: via Apple App Store, Google Play, or directly through a website.

Cancel via apple app store (iPhone or iPad)

If you subscribed through Apple, you must cancel through your Apple account, not the Shut Eye app itself.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Shut Eye in your active subscriptions list.
5. Tap it and select Cancel subscription.
6. Confirm the cancellation by tapping Confirm.
7. You'll see a confirmation message with your final access date.

Pro tip: Apple sends a confirmation email immediately. Save this email as your cancellation proof. Your access continues until the end of your current billing period, but no new charges will be applied.

Warning: If you delete the Shut Eye app without cancelling the subscription first, charges will continue. Deleting the app does not cancel the subscription.

Cancel via google play (Android)

On Android devices, Google Play handles all subscription management.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Choose Shut Eye from your list of active subscriptions.
6. Tap Cancel subscription.
7. Follow the prompts and select your reason for cancelling (optional but helpful for feedback).
8. Confirm the cancellation.

Pro tip: Google Play also sends a confirmation email. Download or screenshot this immediately. Your subscription remains active until the end of your current billing cycle.

Cancel directly via the shut eye website or app

Some users report being able to cancel through the Shut Eye app's settings or account page. This method is less reliable than app store cancellation because Shut Eye sometimes struggles to process cancellations directly.

1. Log into the Shut Eye app or website with your account credentials.
2. Navigate to Account settings or Subscription.
3. Look for Manage subscription, Billing or Subscription settings.
4. Select Cancel subscription or Unsubscribe.
5. You may be asked to confirm your reason for cancelling.
6. Once confirmed, you should see a cancellation confirmation screen or receive an email.

Warning: Shut Eye's direct cancellation method is not as reliable as app store cancellation. If you cancel here and still see charges, escalate to your app store (Apple or Google) with proof of your cancellation request. Stopee recommends using your app store's cancellation method as your first choice.

Cancel via email or customer support

If you cannot cancel through the app or app store, contact Shut Eye support directly. This leaves a paper trail and creates legal evidence of your cancellation request.

1. Visit the Shut Eye website and find the Contact, Help or Support page.
2. Look for an email address, contact form or live chat option.
3. Send a clear email stating: "I wish to cancel my Shut Eye subscription effective immediately. My account email is [your email], and my subscription renewal date is [date]. Please confirm this cancellation in writing within 5 working days."
4. Keep a copy of your email sent and note the date and time.
5. Save any response from Shut Eye support, even if it's an automated reply.

Pro tip: Send this email during Irish business hours (09:00-17:00 Monday to Friday) so you get a faster response. Use a tone that is professional but firm; avoid aggression, as this can slow down your request. Stopee advises treating support email as a legal document.

Warning: Do not rely on support email alone. Once you receive a cancellation confirmation, also cancel through your app store (Apple or Google) to ensure the subscription stops. This double-confirmation protects you if support fails to process your request.

What happens after you cancel

Cancellation and refund are two different things, and timing matters.

Immediate effects of cancellation

Once you cancel successfully, Shut Eye will stop charging you at the end of your current billing period. Your access to the app continues until that date, after which you lose access to premium features. You drop back to free tier access only, or lose access entirely depending on Shut Eye's policy.

Check your email for a cancellation confirmation. If you don't receive one within 24 hours, contact support again and include your cancellation request details. Stopee recommends setting a phone reminder for 3 days before your renewal date to confirm the cancellation took effect and no charge appeared.

Monitoring for unwanted charges

After you cancel, watch your bank or payment method for 2-3 billing cycles to ensure no charges re-occur. Shut Eye sometimes processes delayed charges or fails to cancel the first time you request it. If you see a charge after cancellation, this is a breach of contract and you have grounds for a chargeback or dispute.

Check your subscription status regularly: return to your app store account and confirm Shut Eye no longer appears in your Active subscriptions. If it still shows as active, your cancellation didn't process and you need to act again immediately.

How to claim a refund after cancellation

Cancellation stops future charges; a refund recovers money you've already paid.

Refund eligibility within 14 days

You are entitled to a full refund if you cancel within 14 days of your first purchase under the Consumer Rights Act 2022. The only exception is if you have "substantially used" the service, though Irish law interprets this narrowly. Testing the app for a few days is not substantial use; attempting to use it for its intended purpose is permitted within the 14-day window.

If you're within 14 days, contact Shut Eye support with a clear subject line: Refund request within 14-day cooling-off period. Include your purchase date, subscription plan, and account email. Request that they process the refund to your original payment method within 5 working days.

Refund claims after 14 days

After 14 days, you can still claim a refund if you have evidence of a breach by Shut Eye. Examples include: unexpected charges, charges that occurred before the trial period ended, misleading descriptions of tracking accuracy, or a feature that is completely non-functional. You cannot demand a refund simply because you changed your mind.

Document your claim carefully. Save screenshots showing the charge date, the amount, any misleading app store descriptions, and evidence that the feature (for example, sleep tracking) is inaccurate or broken. Send this to Shut Eye support with a formal written request for a refund due to breach of contract or false representation.

If shut eye refuses your refund

If Shut Eye denies your refund claim, escalate to your payment provider. If you paid by debit or credit card, contact your bank and request a chargeback or dispute, explaining that you cancelled the subscription and either received a charge in error or were charged under false pretences. Provide your bank with your cancellation confirmation and any correspondence with Shut Eye.

If your bank declines to help, lodge a formal complaint with the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie. Include all documentation: purchase receipts, cancellation requests, Shut Eye's responses and your bank's decision. Stopee recommends this route because the CCPC can investigate whether Shut Eye's practices breach consumer law across multiple complaints.

Common mistakes when cancelling shut eye

Cancellation feels straightforward but small errors can trap you into months of unwanted charges.

Mistake 1: deleting the app without cancelling the subscription

This is the most common error. Deleting Shut Eye from your phone does not cancel the subscription. Charges will continue, sometimes for months, until you realise the app is gone and you're still being billed. Always cancel through your app store or Shut Eye's settings before you delete the app.

Mistake 2: not saving your cancellation confirmation

If Shut Eye later claims they never received your cancellation request, you have no proof you tried. Screenshot every cancellation confirmation email, app store message or support chat. Store these in a folder or cloud service you can access if you need to dispute a charge later. Stopee recommends taking at least two screenshots per cancellation attempt.

Mistake 3: cancelling only through the app, not the app store

Some users cancel through Shut Eye's in-app settings but the app store still shows the subscription as active. A few weeks later, another charge appears. Always cancel through your app store (Apple or Google), not just the app itself. The app store is the authoritative record of your subscription.

Mistake 4: missing the 14-day refund window

Your 14-day cooling-off period starts from the day you first made the purchase, not the day you first used the app. If you buy it on 1 January, your window closes on 14 January at 23:59. Waiting until day 15 to request a refund will be rejected. Mark your calendar and request your refund as soon as you decide to cancel.

Mistake 5: not checking for duplicate subscriptions

Some users subscribe to Shut Eye on both their iPhone and Android phone, or accidentally subscribe twice within the same platform. You end up with two active subscriptions and double charges. Before you cancel, check your app store account and confirm you have only one active Shut Eye subscription. If you find duplicates, cancel all but one.

Checklist for a successful cancellation

Use this step-by-step checklist to ensure you cancel cleanly and protect your rights.

Real user experiences and what works

Understanding what other Irish users have experienced with Shut Eye cancellation helps you avoid their pitfalls.

What users report works well

Users who cancel through their app store (Apple or Google) consistently report smooth, quick cancellations with no residual charges. Those who take screenshots and save email confirmations rarely face disputes later. Users who cancel well before their renewal date give themselves a buffer to catch any errors. And those who contact their bank immediately when a charge appears after cancellation get refunds within 5-10 working days.

What users struggle with

Users report ongoing charges after cancelling only through the app itself without confirming via the app store. Some discover duplicate subscriptions they didn't realise they had. Many wait too long to request a refund, missing the 14-day window and losing their legal right to one. A few users describe unhelpful or unresponsive support when they tried to cancel via email. These patterns show that timing and documentation are everything.

Why you should use stopee for peace of mind

Cancelling a subscription should be simple, but Shut Eye and other apps sometimes make it deliberately difficult. Stopee has helped thousands of Irish consumers cancel subscriptions, recover refunds and understand their rights under the Consumer Rights Act 2022. Our guides break down exactly what you need to do, step by step, with the legal backing to stand firm if a company refuses to cooperate.

If you're unsure whether you're eligible for a refund, confused about your cancellation status or facing a refund dispute with Shut Eye, Stopee guides you through every option and escalation path available to you. Visit Stopee (stopee.com) to explore your full cancellation rights and find templates and tools to make your request official and documented.

Contact and escalation routes

If Shut Eye ignores your cancellation request or refuses your refund, use these contact points to escalate your complaint.

Shut eye support channels

First, try reaching Shut Eye directly through their app or website. Look for Help, Contact us or Support. Email is preferable because it creates a written record. Be clear and specific: state your account email, subscription plan, the date you requested cancellation and the result you expect (cancellation confirmation or refund).

Apple app store support (if you subscribed via iPhone)

If Shut Eye support fails to help, contact Apple. Open the App Store, go to Account and tap Media and Purchases then Purchase history. Find your Shut Eye charge, tap Report a problem and describe your issue. Apple can recover your money if Shut Eye refuses to cooperate.

Google play support (if you subscribed via android)

Similarly, if you subscribed through Google Play, access Play Store then tap your profile icon and select Payments and subscriptions. Find the charge in your order history, tap it and select Report an issue. Google can reverse charges if the service fails or if you cancelled and were charged in error.

Your bank or card issuer

Contact your bank immediately if an unexpected charge appears after cancellation. Provide your cancellation confirmation, the charge date and amount. Request a chargeback or dispute, and your bank will investigate and usually refund you within 5-10 working days.

Competition and consumer protection commission (CCPC)

If none of the above steps work, lodge a formal complaint with the CCPC at www.ccpc.ie or call 0818 222 288. The CCPC investigates breaches of consumer law, including misleading billing practices and failure to honour cancellations. They can force Shut Eye to refund you and levy fines if they find evidence of systematic abuse. Provide all documentation: receipts, cancellation requests, communications with support and your bank's decision.

You have rights as an Irish consumer, and Stopee is committed to helping you exercise them. Whether you're cancelling Shut Eye today or protecting yourself for future subscriptions, bookmark Stopee (stopee.com) as your trusted guide to cancellation, refunds and consumer protection.