Manage Sourcetree

How to cancel sourcetree and stop paying for atlassian services

What is sourcetree and why people use it

Sourcetree is a free desktop Git and Mercurial client made by Atlassian that gives developers a graphical interface to manage version control on macOS and Windows. It simplifies complex workflows like branching, merging and viewing commit history without needing to use the command line. Many developers love it for its visual approach to Git operations, especially when working with Bitbucket or other hosting platforms.

The core Sourcetree client itself costs nothing to download and use. However, confusion around cancellation often arises when users have paid Atlassian services attached to their account, such as Bitbucket hosting, enterprise support plans or CI/CD tools. If you're here because you want to stop paying for a related Atlassian service, Stopee can help you navigate the process clearly.

Free vs paid services in the atlassian ecosystem

Sourcetree itself is free. You download it once and use it without ongoing payments. The paid services you may need to cancel are separate products: Bitbucket Cloud hosting, Bitbucket Server, Jira, Confluence, or enterprise support agreements. Understanding which service you're actually paying for is the first step toward cancelling successfully.

Why users consider cancellation

People cancel for many reasons: switching to a different Git client, consolidating tools under a single vendor, reducing team spending, leaving an organisation, or dissatisfaction with support. Sometimes the trigger is technical friction like authentication problems or workflow mismatches. Other times it's pure cost control. Whatever your reason, Stopee is here to help you exit cleanly and on your terms.

Your consumer rights in ireland and what they protect

Your rights as an Irish consumer are strong, and they apply to any paid Atlassian services you're cancelling. Understanding these rights is your leverage when a company makes cancellation hard.

Consumer rights act 2022 and cooling-off periods

Ireland's Consumer Rights Act 2022 gives you a 14-day cooling-off period for distance contracts (services bought online or over the phone) if the supplier did not provide proper information about your cancellation rights at the time of purchase. This applies to most Atlassian subscriptions purchased by Irish consumers. If you cancel within 14 days, you have a statutory right to a full refund, provided the service has not yet fully been delivered.

For subscriptions beyond the 14-day window, Irish law still protects you: you retain the right to cancel at any time, but the supplier may charge a reasonable cancellation fee or require notice. However, they must make cancellation simple and cost-free to initiate. Hidden barriers, phone-only cancellation, or deliberate friction violate consumer protections.

Your right to simple cancellation

Under Irish consumer law and the European Electronic Commerce Directive transposed into Irish law, any supplier offering distance services must provide a cancellation mechanism that is just as simple as the purchase mechanism. If you clicked a button to subscribe, you must be able to click a button to cancel. Forcing you to call, email, or navigate buried menus is unlawful. Stopee advocates for this principle every day.

Paid atlassian services you might need to cancel

Before you act, identify exactly what you're paying for. Sourcetree itself is free, but these related services have billing attached.

Bitbucket cloud subscription tiers

Bitbucket Cloud offers free and paid plans for teams. If you have a team on Bitbucket, you pay per user per month. Cancelling means either downgrading to the free tier or closing your workspace entirely. You can manage this from your Atlassian account settings.

Enterprise support and hosted server plans

Larger organisations sometimes purchase Bitbucket Server (now called Bitbucket Data Center), Jira Server, Confluence Server or dedicated enterprise support contracts with Atlassian. These often come with annual or multi-year terms and contractual notice periods. Cancelling these typically requires written notice sent to Atlassian's order support team.

How to cancel your atlassian subscription

The cancellation method depends on whether you're cancelling a Bitbucket Cloud team plan or an enterprise service. Follow the steps that match your situation.

Cancelling a bitbucket cloud subscription

1. Log in to your Atlassian account at atlassian.com.
2. Go to Account settings, then Billing.
3. Find the Bitbucket workspace you want to cancel.
4. Click on the workspace name to expand the billing details.
   • You will see your current plan and renewal date.
5. Click Manage plan or Upgrade/downgrade, then select the Free plan.
   • The free tier allows one free user; other team members lose access.
   • Selecting Free immediately downgrades your billing.
6. Confirm the downgrade. Your paid plan will stop renewing at the end of the current billing cycle.

Pro tip: If you want to close the workspace entirely instead of downgrading, go to Workspace settings, then Delete workspace. This is permanent and cannot be undone. Export your repositories first if you need to keep them.

Cancelling enterprise or server-hosted agreements

1. Locate your original purchase order or contract. You need to find the contract reference number or subscription ID.
2. Compose an email to ordersupport@mycommerce.com with the subject line "Subscription Cancellation Request".
   • Include your full name, company name, and the subscription ID or contract reference.
   • State your cancellation date (immediate or end of current billing period).
   • Keep a copy of this email for your records.
3. If your contract has a notice period (typically 30 or 60 days), provide that notice in writing now. Reference your contract's cancellation clause.
4. Await confirmation. Atlassian's support team will reply within 2 to 5 business days with a cancellation confirmation.
5. If you do not receive a response within 5 days, escalate by calling +1-952-646-5022 (available 24/7/365).
   • This is Atlassian's order support line.
   • Have your subscription ID ready when you call.

Warning: If your contract requires a notice period and you do not provide written notice on time, Atlassian may auto-renew your subscription for another term. Always send written cancellation notice via email to create a paper trail.

Understanding refunds and charges after cancellation

Refund eligibility depends on when you're cancelling and what you're paying for. Know your entitlements before you reach out.

Refunds within 14 days

If you're within 14 days of your initial purchase of a Bitbucket Cloud or other Atlassian service, and Atlassian did not clearly explain your cancellation rights at purchase, you have a statutory right to a full refund under Irish Consumer Rights Act 2022. Email ordersupport@mycommerce.com and include the phrase "I am invoking my 14-day cooling-off right" to trigger this process.

Refunds after 14 days

After 14 days, you are outside the cooling-off window. Atlassian is not required to refund your subscription. However, if you cancel mid-billing cycle, you may be entitled to a pro-rata refund for the unused portion of your current period. Ask explicitly: "I am cancelling effective [date]. Please confirm the unused portion of my current billing cycle and any pro-rata refund." Stopee recommends making this request in writing to ordersupport@mycommerce.com so you have proof if a dispute arises later.

Charges after you cancel

Once you cancel, no further charges should occur. If you see a charge after your cancellation date, contact ordersupport@mycommerce.com immediately with your cancellation confirmation email. Escalate to the Irish small business or consumer authority if Atlassian refuses to reverse a post-cancellation charge.

What happens to your data and access after cancellation

Cancellation has immediate consequences for your team and repositories. Plan ahead so you do not lose work.

Bitbucket cloud workspace access

When you downgrade from paid to free or delete a workspace, team members lose access based on your plan tier. Free Bitbucket allows only one user; all others are removed. If you are deleting the workspace, all repositories, pull requests and pipeline history are deleted permanently after 7 days. You must export your repositories to another Git hosting provider (GitHub, GitLab, etc.) before the 7-day window closes.

Exporting your repositories

1. Log in to Bitbucket and navigate to your repository.
2. Click Repository settings, then Export repository.
3. Choose your export format (usually Git bundle or clone as archive).
4. Download the export file and store it securely.
5. Import the repository to your new hosting platform (GitHub, GitLab, Gitea, or self-hosted Git).

Do this before you cancel so you retain full control of your code.

Common mistakes that delay or block cancellation

Cancellation is frustrating when you do not know the hidden traps. Here are the mistakes that cost people time and money.

Mistake 1: trying to cancel sourcetree itself (which is free)

Many people mistakenly think they need to "unsubscribe" from Sourcetree. You do not. Sourcetree is free software. You simply uninstall it from your computer. If you are seeing charges, those charges are for a separate Atlassian product like Bitbucket or Jira, not Sourcetree. Identify the actual paid service before you try to cancel.

Mistake 2: missing notice periods on enterprise contracts

Enterprise agreements with Atlassian often require 30, 60 or 90 days' written notice before the end of the contract term. If you send cancellation notice late, Atlassian will auto-renew you for another full year (or more). Your contract should specify the notice period in the termination clause. Find it now and count backwards from your desired exit date. Send notice in writing via email at least that many days before the contract end date.

Mistake 3: not keeping cancellation confirmation

If you call Atlassian and verbally request cancellation, you have no proof that you asked. Always send email to ordersupport@mycommerce.com with a clear subject line like "Cancellation Request: Subscription ID [number]". Save the email and any response. If a charge appears later, your email is your evidence that you cancelled properly.

Mistake 4: forgetting to export repositories before deleting a workspace

Deleted Bitbucket workspaces are gone after 7 days. If you have code in that workspace, export it immediately before you delete. Otherwise, your code is lost and Atlassian will not recover it.

After cancellation: what to do next

Cancellation is not the end of the process. You still have follow-up work to ensure a clean break.

Verify the cancellation

Within 3 to 5 business days of your cancellation request, you should receive a confirmation email from Atlassian. If you do not, follow up. Log into your Atlassian account and check your billing page to confirm your subscription no longer renews. If the page still shows an active subscription, contact ordersupport@mycommerce.com again with your original cancellation email attached and ask for immediate confirmation.

Monitor your bank or credit card

Watch your next billing cycle carefully. If you are cancelled, no charge should appear on your statement. If a charge does appear after your cancellation date, take a screenshot and contact your bank or card provider to dispute the transaction. Then contact ordersupport@mycommerce.com with proof of cancellation and the erroneous charge. Stopee recommends keeping bank statements for at least 3 months after cancellation to catch any delayed or hidden charges.

Remove atlassian integrations from other tools

If you have connected Atlassian services to other applications (Slack, Microsoft Teams, GitHub Actions, etc.), those integrations may fail once your Atlassian subscription ends. Log into those connected services and remove the Atlassian integration to avoid error notifications. This is especially important if you are using Jira or Confluence integrations.

How to escalate if atlassian refuses to cancel

Most cancellations go smoothly, but sometimes Atlassian's support team stonewalls or ignores your request. You have legal leverage.

Your escalation path

1. Email ordersupport@mycommerce.com a second time with the subject "Escalation: Cancellation Request Not Honoured".
   • Reference your original cancellation email (include the date and time).
   • State that you have not received confirmation or that charges continue after your cancellation date.
   • Request immediate escalation to a manager.
   • Set a deadline: "I expect a response by [date 5 business days away]."
2. If Atlassian does not respond within 5 business days, escalate to the Irish Office of the Consumer Rights Commissioner. You can file a complaint at consumerrights.ie or by post to the Office of Consumer Rights, P.O. Box 25, Killarney, County Kerry, V93 FG88, Ireland.
3. In your complaint to the Office of the Consumer Rights Commissioner, include:
   • Your original purchase confirmation and subscription ID.
   • Copies of all cancellation request emails.
   • Screenshots of any erroneous charges after cancellation.
   • A clear statement of what you are asking the Office to do (e.g., "Force Atlassian to cancel my subscription and refund €X for charges after my cancellation date").
4. Alternatively, you can raise a formal dispute with your bank or credit card provider and ask them to reverse any post-cancellation charges. The bank will contact Atlassian on your behalf.

Pro tip: Most companies cancel quickly once they receive an escalation to the Office of the Consumer Rights Commissioner. Including this phrase in your follow-up email to ordersupport@mycommerce.com often triggers an immediate response: "If this is not resolved within 5 business days, I will file a formal complaint with the Irish Office of the Consumer Rights Commissioner and dispute any charges with my bank."

Checklist: cancelling atlassian services step by step

Use this checklist to ensure you do not miss any step.

When to keep paying vs. when to cancel

Cancellation is not always the right move. Here is when you should stay and when you should go.

Reasons to keep your atlassian subscription

Keep paying if your team actively uses Bitbucket for collaboration and code review. Bitbucket integrates tightly with Jira for issue tracking and with pipelines for CI/CD. If your team relies on these workflows, the cost is justified. Also stay if you are within a long-term enterprise contract with significant early termination penalties; the cost to break the contract may exceed the savings of cancelling now.

Reasons to cancel

Cancel if you have switched to GitHub, GitLab or another Git hosting platform and no longer use Bitbucket. Cancel if you are over-subscribed and can move to a cheaper provider. Cancel if your team is shrinking and you no longer need the per-user pricing tier. Cancel if support has been poor and you have found a better alternative. Cancel if your contract is ending and you want to try a different vendor. Stopee empowers you to make this choice with full information and confidence.

Getting help: contact and support information

If you get stuck, here is how to reach Atlassian support and Irish consumer authorities.

Atlassian support contacts

• Order support email: ordersupport@mycommerce.com (for cancellation, billing, and refund requests)
• Phone (24/7/365): +1-952-646-5022
• Atlassian Support Portal: support.atlassian.com (for technical issues and account help)

Irish consumer authorities and escalation

• Office of the Consumer Rights Commissioner: consumerrights.ie or P.O. Box 25, Killarney, County Kerry, V93 FG88, Ireland
• Your bank or credit card provider: Contact them to dispute any erroneous charges post-cancellation

Summary: you are in control

Cancelling Sourcetree or an Atlassian service is straightforward when you know your rights and follow the process step by step. You have 14 days to cancel for a full refund if you are a new customer. After that, you can still cancel at any time, but you may not get a refund unless you are mid-billing cycle. Enterprise contracts require written notice to avoid auto-renewal.

The most important rule is: send cancellation requests in writing via email so you have proof. Do not rely on phone calls or chat support. Keep copies of everything. If Atlassian does not honour your cancellation, escalate to the Office of the Consumer Rights Commissioner or your bank.

You are not locked in. Atlassian cannot force you to stay. Thousands of Irish consumers and businesses have cancelled Atlassian services cleanly using these steps, and so can you. Stopee is here to empower you to take control of your subscriptions and spending. If you are unsure about any step or face resistance from Atlassian, Stopee can help you navigate the cancellation process and stand up for your rights. Visit stopee.com today for more practical guidance on cancelling any subscription.