Manage Carly

How to cancel your carly subscription and understand your rights in ireland

What is carly and how does it work

Carly is a connected-car service that gives you access to vehicle diagnostics, fault codes and advanced features via a smartphone app and a small OBD2 adapter. The service is designed for car owners who want to check their vehicle's health, read diagnostic trouble codes and access brand-specific coding features without paying dealership prices. Carly is developed by Carly Solutions GmbH, based in Germany, and offers both free core features and paid annual subscription tiers depending on your car make and the level of access you need.

How carly subscriptions work

The Carly app is available on both iOS and Android, and you can download it free from your device's app store. Most users start with the free tier, which gives basic diagnostic access. When you want advanced features, brand-specific access or the Smart Mechanic service, you purchase an annual subscription in-app. The OBD2 adapter (the small device that plugs into your car's port) is sold separately and often bundled with subscription offers. Prices vary by region and app store, and renewals happen automatically unless you cancel before the renewal date.

Carly pricing and plan options

Understanding what you are paying for is essential before you decide whether Carly is right for you. The table below shows typical annual prices in EUR, based on recent in-app store listings for Ireland and the EU:

Exact prices depend on which app store you use (Apple App Store or Google Play) and your currency region. Keep in mind that promotional bundles sometimes appear, so the price you see may differ from the table above.

Why you might want to cancel your carly subscription

There are several legitimate reasons why you might decide to end your Carly subscription, and Stopee recognises that cancellation decisions are personal and often driven by changing circumstances.

Common reasons for cancellation

First, some customers find that they rarely use the app after the initial excitement wears off, making the annual fee feel unnecessary. Next, others discover that their vehicle is not fully supported by Carly, or that brand-specific features are limited compared to what they expected. Additionally, unexpected billing charges or difficulty reaching customer support can frustrate users and prompt them to leave. Some car owners sell their vehicles and no longer need the service. Others find that a single trip to an independent mechanic costs less than a year of Carly, making the subscription feel like poor value. Keep in mind that billing issues and auto-renewal surprises are among the most common triggers for cancellation requests that Stopee sees across all subscription services.

Whether you should cancel before your renewal date

If your subscription is set to renew soon and you have made up your mind to leave, you should cancel immediately to avoid being charged for another year. Check your subscription renewal date now if you are uncertain. Most users can find this in their app account settings, their Apple ID billing page or their Google Play subscription manager. If your renewal is fewer than 14 days away and you do not want to be charged, act today. Stopee recommends setting a calendar reminder for 7 days before any subscription renewal to give yourself time to decide whether to continue or cancel without the pressure of an unexpected charge.

Your consumer rights in ireland and the EU

Irish and EU consumer law gives you specific rights when you cancel a digital subscription, and understanding these rights puts you in a stronger position if Carly refuses to process your cancellation or withhold a refund.

Consumer rights act 2022 and the 14-day cooling-off period

Under the Consumer Rights Act 2022 in Ireland, which aligns with EU distance selling rules, you have the right to cancel a digital subscription within 14 calendar days of purchase without giving a reason. This is your cooling-off period. However, this right only applies if you have not yet started using the service extensively. If you have already used Carly substantially, you may lose this 14-day right. After the 14-day period ends, you can still cancel at any time, but you cannot claim a refund of charges already incurred. Carly must provide you with an easy way to cancel, either through the app, via email or through a web form.

Your cancellation rights beyond the cooling-off period

Even after 14 days, you retain the right to cancel your subscription. The key is that Carly must allow you to cancel whenever you choose, and the cancellation process must be as simple as the process used to buy the subscription. If you purchased through the Apple App Store or Google Play, you can manage your subscription through those platforms and cancel there. If you subscribed directly through Carly's website or app, you must be given a straightforward cancellation method. Stopee advises that you should never be forced to call a phone number or write a letter as the only cancellation option; that is considered an unfair contract term under Irish and EU law.

What to do if carly refuses to cancel

If Carly does not process your cancellation request within a reasonable timeframe (typically 7 to 14 days), or if they claim you are not entitled to cancel, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC) in Ireland. The CCPC is the national body responsible for enforcing consumer rights, and they have the power to investigate unfair contract terms and billing disputes. You can file a complaint at ccpc.ie or call them directly. Keep copies of all cancellation requests, emails and confirmations, as these will be vital evidence if you need to escalate.

How to cancel your carly subscription

Carly offers multiple cancellation routes depending on where you purchased your subscription, and the method you use will determine how quickly your cancellation is confirmed and processed.

Cancelling through the apple app store (iOS users)

If you subscribed via your Apple ID on an iPhone or iPad, follow these steps to cancel directly through Apple:

1. Open the Settings app on your iOS device.
2. Tap your name at the top, then select Subscriptions.
3. Find Carly in the list and tap it.
4. Tap Cancel Subscription at the bottom of the screen.
5. You will be asked to confirm the reason for cancellation; select any option that applies.
6. Tap Confirm Cancellation to finish.

Pro tip: Apple will show you the exact date your subscription renews. If you cancel now, your access continues until that renewal date, and you will not be charged again.

Cancelling through google play (Android users)

If you subscribed via Google Play on an Android device, cancel using these steps:

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Carly and tap it.
5. Tap Cancel subscription.
6. Follow the on-screen prompts to confirm your cancellation.

Warning: Google Play processes cancellations instantly, but you may receive a confirmation email with a slight delay. Check your email inbox and spam folder to confirm the cancellation went through.

Cancelling through carly's website or app (if you subscribed directly)

If you purchased your subscription directly from Carly rather than through an app store, you will need to cancel through their platform:

1. Log into your Carly account via the web or the app.
2. Navigate to Account Settings or Subscription Management.
3. Find your active subscription and select Cancel Subscription or Manage Subscription.
4. Follow the prompts to confirm cancellation and choose an optional reason.
5. You should receive an instant or same-day cancellation confirmation email.

Pro tip: If the app does not show a clear cancellation button, visit Carly's website directly on a desktop or mobile browser, where the subscription management tools are often easier to find.

Cancelling by email or post

If you cannot cancel through the methods above or if your account is locked, you can cancel by contacting Carly directly. Send a written cancellation request to:

Carly Solutions GmbH
Kolpingring 8
82041 Oberhaching
Germany

Include the following in your letter or email:

• Your full name
• Your email address associated with the Carly account
• Your account username or ID (if known)
• A clear statement: "I request immediate cancellation of my Carly subscription effective today."
• Your signature (for postal mail)

Warning: If you post your cancellation letter, send it via a trackable postal service and keep a copy for your records. Email is faster and leaves a digital trail, so Stopee recommends emailing your cancellation request if Carly provides an email contact. Allow 10 to 14 days for a response if you send a letter by post.

Understanding refunds and billing after cancellation

Your refund eligibility depends on when you cancel relative to your subscription purchase and renewal date, and on whether you fall within the statutory cooling-off period.

When you are eligible for a refund

First, if you cancel within 14 days of your initial purchase and you have not substantially used the service, you are entitled to a full refund under Irish consumer law. Next, if you cancel before your subscription renews but after the 14-day period, you will not receive a refund of the amount already paid for the current subscription period; however, you will not be charged for the next renewal. Keep in mind that if you bought your subscription through Apple or Google, those platforms sometimes offer refund windows that may extend beyond 14 days, so check their policies directly.

Refund timelines and how to track your money

If you are entitled to a refund, the timeframe depends on your payment method:

• Credit or debit card: Refund appears within 5 to 10 business days, sometimes up to 30 days depending on your bank.
• Apple ID or Google Play balance: Refund is credited instantly or within 24 hours.
• PayPal or alternative payment method: Allow 3 to 7 business days.

Pro tip: If your refund does not appear after the expected timeframe, contact your bank or payment provider to check whether the refund was sent but delayed by your financial institution.

Stopping automatic renewal charges

If you cancel your subscription correctly, you should not be charged again. However, if a charge appears after your cancellation confirmation, contact Carly immediately and escalate to your payment provider if Carly does not respond within 7 days. You have the right to claim a refund of unauthorised charges under the Payment Services Regulations 2018 in Ireland. Stopee has helped thousands of consumers recover unauthorised subscription charges by escalating to their bank and filing a dispute claim.

Common mistakes people make when cancelling

Cancellation can feel stressful, especially if you are uncertain about the process, and small mistakes can delay your cancellation or leave you exposed to surprise charges.

Mistakes that delay or derail your cancellation

• Cancelling only in the app but not through your payment provider: If you uninstall the Carly app without cancelling through Apple, Google or Carly's account settings, your subscription will still renew. Always cancel through the official subscription manager, not just by deleting the app.
• Assuming your free trial cancellation is automatic: Free trials auto-convert to paid subscriptions unless you cancel before the trial ends. Set a phone reminder 3 days before your trial expires.
• Not keeping cancellation confirmation: Screenshot or save your cancellation confirmation email. If Carly claims you never cancelled, you will need proof.
• Waiting until the renewal date to cancel: If you cancel on the day your subscription renews, you may still be charged. Cancel at least 3 days before your renewal date to be safe.
• Ignoring unexpected charges: If you are charged after cancellation, contact Carly within 30 days to claim a refund. After 30 days, your right to dispute may expire under some payment schemes.

Emotional note: It is easy to feel frustrated if your cancellation does not go smoothly or if you are charged unexpectedly. Remember that you have legal rights, and persistence pays off. Stopee recommends keeping detailed records from the moment you decide to cancel until the refund clears.

What happens after you cancel

Once you have submitted your cancellation request, understanding what comes next helps you avoid confusion and catch any problems early.

Immediate effects of cancellation

When you cancel your Carly subscription, your access to paid features ends on your current subscription renewal date, or immediately if you cancel after your renewal date has already passed. You will retain access to free core features if Carly offers them, but all premium functions, brand-specific tools and the Smart Mechanic service will be locked until you purchase a new subscription. You can re-subscribe at any time if you change your mind.

Checking your account after cancellation

Log back into your Carly account within 24 hours of cancelling to confirm that your subscription shows as "cancelled" or "no active subscription". If your account still shows an active subscription, contact Carly immediately by email or through customer support to request manual cancellation. Do not wait; the closer you get to your renewal date, the harder it may be to reverse a charge.

What to do if you are still charged after cancellation

If you see a charge on your bank statement or payment method after your cancellation confirmation, act quickly:

1. Check your email for any renewal or billing confirmation from Carly; sometimes these are mislabeled as "order receipts" and land in spam.
2. Log into your Carly account and verify whether your subscription shows as active or cancelled.
3. If cancelled but still charged, email Carly at their contact address and include your cancellation confirmation email and a screenshot of the unexpected charge.
4. If Carly does not refund within 7 days, contact your bank or payment provider and file a chargeback or payment dispute.
5. Report the issue to the CCPC if Carly claims you are not entitled to a refund.

Pro tip: Keep your bank and payment provider contact details saved in your phone so you can act fast if a dispute arises.

Comparing carly with alternatives

If you are cancelling Carly because the service no longer meets your needs, you may want to explore other options before you let your subscription expire completely.

Stopee emphasises that cancelling one service does not mean you cannot try another later. Many users cancel Carly, try a cheaper alternative, and resubscribe to Carly if they decide the premium features are worth the price.

Key checklist before you cancel

Use this checklist to make sure you have covered all the essentials before you submit your cancellation request:

• Check your renewal date - Know when your next charge is due so you can cancel in time.
• Note your subscription tier - Record which plan you have (All Brands, Single Brand, etc.) in case you need to refer to it in a dispute.
• Screenshot your account balance - If you have any in-app credits or prepaid balance, document this before cancelling.
• Choose your cancellation method - Decide whether you will cancel through Apple, Google Play, Carly's app or email.
• Decide on refund eligibility - Confirm whether you are within the 14-day cooling-off period or cancelling after it.
• Save your confirmation - Once you cancel, screenshot or save the confirmation email immediately.
• Set a follow-up reminder - Calendar a note to check your bank statement 3 to 5 days after your renewal date to confirm no charge appears.

Contact details and escalation

If you need to cancel by post or email, or if you are having trouble with an online cancellation, use the official Carly contact details below:

Carly Solutions GmbH
Kolpingring 8
82041 Oberhaching
Germany

If Carly does not respond to your cancellation request within 14 days, or if they refuse to cancel without a valid reason, contact the Competition and Consumer Protection Commission (CCPC) in Ireland:

Competition and Consumer Protection Commission
Website: ccpc.ie
Telephone: 01 402 5555 (Dublin) or Lo-call: 1890 43 62 99 (outside Dublin)

Stopee has helped thousands of consumers cancel subscriptions successfully and navigate refund disputes, and we are here to empower you with knowledge about your cancellation rights. Whether you are leaving Carly because you no longer use it, because the price no longer feels fair or because you have switched to a different service, you have legal protections that guarantee a straightforward cancellation process. Remember: cancellation should be easy, refunds are often available, and you do not have to accept unfair terms or hidden charges. Take action today, keep your confirmation, and escalate if you encounter resistance. Stopee is committed to making sure your voice is heard and your rights are respected every step of the way.