Manage Citizenm

How to cancel your mycitizenM+ membership and stop unwanted charges

What is citizenM and mycitizenM+

CitizenM is a contemporary hotel brand designed for urban travellers and locals who want affordable luxury without the fuss. The brand operates hotels across major cities, including a Dublin property at 67-69 Bride Street, D08 C8CN, Dublin 8, Ireland. Beyond room bookings, citizenM offers mycitizenM+, an annual membership subscription that charges your card automatically each year and delivers recurring perks like 15% discounts on stays and food, guaranteed room availability, late checkout, and coworking access.

Why membership subscriptions need careful attention

Membership subscriptions like mycitizenM+ renew automatically, meaning your card will be charged every 12 months unless you actively stop it. Many members discover surprise renewal charges because the reminder email gets lost in spam or because the cancellation process is not straightforward. Understanding how to cancel before your next billing date protects your finances and saves you the frustration of disputing unwanted charges later. Stopee exists to guide you through this exact scenario.

Real customer feedback on mycitizenM+

Across review platforms and traveller forums, members report both satisfaction and frustration. Those who use their discounts frequently appreciate the value, but a notable group has flagged renewal surprises and slow responses when trying to cancel. Common complaints include unexpected charges after attempting cancellation, unclear renewal windows, and difficulty reaching customer support to confirm cancellation. These experiences highlight why taking action today matters: you avoid becoming one of those frustrated voices stuck in a dispute cycle.

Your consumer rights in ireland

Ireland's Consumer Rights Act 2015 (as amended) gives you strong protections when cancelling recurring subscriptions. Stopee wants you to know your legal position so you can cancel with confidence and escalate if the company does not cooperate.

What the law says about subscriptions

Under Irish consumer law, you have the right to cancel a distance contract (including online memberships) within 14 days of purchase without penalty, provided you have not yet used the service substantially. After that initial period, you can still cancel at any time, though the trader (in this case, citizenM) can enforce any cancellation terms linked to your subscription period. If you are within your annual cycle, the company may enforce the full 12-month commitment. However, they must process your cancellation request promptly and cease charging your card immediately upon confirmation.

If citizenM refuses to cancel

If you request cancellation and citizenM continues to charge your card, or if they ignore your request, you have escalation options. First, keep all evidence: emails, screenshots of your account, bank statements showing unwanted charges. Next, contact the Irish Competition and Consumer Protection Commission (CCPC) to lodge a complaint. You can also dispute the charge with your bank or card provider, who may reverse unauthorised recurring payments. Stopee recommends taking this step if customerM does not respond within 7 days of your cancellation request.

Pricing breakdown of mycitizenM+

Understanding the cost helps you decide whether cancellation makes financial sense and what to expect in refunds.

Break-even calculation

To decide whether cancellation is right for you, work out whether your discounts will cover the €100 fee. If you book two stays per year at €150 per night, the 15% discount saves you €45 per stay (€90 annually), which falls short of the fee. If you book four stays, you save €180, which justifies the membership. Use this logic: if your projected savings do not exceed €100 plus the value of late checkout and coworking access, cancellation is the smart move.

How to cancel your mycitizenM+ membership

Cancellation method depends on where you booked and whether you have access to your account. Stopee will walk you through each path step by step to ensure your cancellation sticks.

Cancelling directly through the citizenM website or app

This is the fastest path if you booked your membership or hotel stays directly with citizenM.

1. Log into your citizenM account using your email and password
   • If you have forgotten your password, use the "Forgot password" link to reset it via email
2. Navigate to "My bookings" or "My account" section (usually in the top menu)
   • Look for a "Membership" or "mycitizenM+" tab
3. Find your mycitizenM+ subscription details
   • You should see your renewal date and current billing information
4. Select "Cancel membership" or "Manage subscription"
   • The button may be labeled "End subscription" or "Stop renewal"
5. Confirm the cancellation
   • citizenM may ask why you are cancelling; you can skip this or provide feedback
   • Confirm that you understand your membership will end on your renewal date
6. Take a screenshot of the cancellation confirmation
   • Note the confirmation number or date shown on screen
   • This is your proof that you cancelled
7. Check your email for a cancellation confirmation message within 24 hours
   • Warning: If you do not receive an email within one business day, your cancellation may not have processed; repeat steps 1-6 or contact support immediately

Cancelling if you booked through a third-party platform

If you booked your membership or hotel stays through Booking.com, Expedia, or another third-party site, cancellation may need to happen there instead.

1. Log into the third-party platform (Booking.com, Expedia, etc.)
   • Use the same email and password you used for your original booking
2. Go to "My bookings" or "My account"
   • Find the membership or subscription entry (if present)
   • Some third-party sites do not display memberships; if you do not see it, move to step 3
3. If the membership is not visible on the third-party site, contact citizenM directly
   • Email their customer service team or call their Dublin hotel
   • Provide your booking reference and the email linked to your account
   • Explicitly request cancellation of mycitizenM+ effective immediately
4. If the membership is visible on the third-party site, select "Cancel" or "Manage subscription"
   • Confirm the cancellation and screenshot the result
5. Email citizenM a follow-up confirmation
   • Include your booking reference, the cancellation date from the third-party site, and a request for written acknowledgment

Contacting citizenM customer support directly

If you cannot access your account or the online cancellation is not working, contact citizenM by email or phone.

1. Visit the citizenM website or app and locate the contact page
   • Look for "Contact us" or "Customer support"
2. Send an email titled "Cancellation of mycitizenM+ membership" to the support address
   • Include your full name, email address linked to your membership, and booking reference
   • State clearly: "I request immediate cancellation of my mycitizenM+ membership effective [today's date]"
   • Ask for written confirmation of the cancellation within 24 hours
3. If email support is slow, call the Dublin hotel directly
   • Ask for the membership team or billing department
   • Provide the same information and request a verbal confirmation before sending a follow-up email
4. Save all correspondence
   • Create a folder with emails, screenshots, and notes of any phone calls
   • Record the date, time, and name of anyone who helps you

What happens after you cancel

Cancellation does not end immediately; your membership typically expires at the end of your current 12-month cycle. Understanding the timeline helps you plan and know what to expect.

Your membership status after cancellation

Once you cancel, citizenM will stop any future renewals, but your access to benefits continues until your renewal date arrives. For example, if your membership renews on 15 January 2025 and you cancel today in December 2024, you retain your discounts and perks until 14 January 2025. On 15 January, your membership ends and you will not be charged. You can still book hotel stays at standard rates after that date.

Monitoring your card after cancellation

For the next two billing cycles after your cancellation date, check your bank or card statement monthly to confirm that no charge appears. Pro tip: Set a phone reminder for one week before your renewal date as a safety net. If a charge does appear after you cancelled, contact your bank immediately and dispute the transaction as unauthorised.

Refund eligibility and how to claim one

Refunds depend on when you cancelled relative to your renewal date and whether you have used your benefits.

When you can claim a refund

If you cancelled within 14 days of your most recent payment and have not yet used the membership substantially, you may be entitled to a refund under the Consumer Rights Act 2015. If you cancelled after that window, you are generally not eligible for a refund because you are within an active annual membership period. However, if citizenM charges you after you cancelled, that charge is unauthorised and refundable.

How to request a refund

1. Email citizenM with your cancellation confirmation and request for a refund
   • Cite the Consumer Rights Act 2015 if you cancelled within 14 days of purchase
   • Include your membership start date and cancellation date
   • Clearly state the refund amount you expect
2. If citizenM refuses or does not respond within 14 days, contact the CCPC
   • File a complaint online at www.ccpc.ie/consumers/complaints
   • Attach your cancellation confirmation and all correspondence
3. If you were charged after cancellation, contact your bank immediately
   • Dispute the charge and provide your cancellation evidence
   • Your bank can reverse the transaction and may refund you within 5-10 working days

Common mistakes to avoid when cancelling

Cancelling a subscription should be simple, but many people stumble because they do not follow the steps carefully or overlook critical proof. Learning from others' mistakes means you avoid the frustration and wasted time they experienced.

Mistake 1: assuming an account deletion equals cancellation

Deleting your citizenM account does not automatically cancel your membership. The company may still charge your card because the subscription and the account are separate systems. Always use the official cancellation path (via "Manage subscription") rather than relying on account deletion.

Mistake 2: not keeping cancellation proof

Many members cancel online but do not screenshot the confirmation or save the confirmation email. Weeks later, when a charge appears, they have no proof they cancelled. Pro tip: Before leaving the cancellation screen, take a photo or screenshot showing the confirmation message. Save the confirmation email in a dedicated folder. This is your insurance against disputes.

Mistake 3: cancelling too close to the renewal date

If you wait until the day before your renewal, there is a risk the charge will process before your cancellation takes effect. Cancel at least 7-10 days before your renewal date to give citizenM time to process your request and flag your account as non-renewable.

Mistake 4: not checking your bank statement after cancellation

Some members cancel but do not verify that no charge appeared on their next billing cycle. By the time they notice, they are outside the dispute window. Set a calendar reminder to check your statement one week after your expected renewal date.

Mistake 5: relying on customer support promises without written confirmation

If a support agent verbally promises cancellation, that is not enough. Always ask for written confirmation via email. Verbal promises are difficult to prove if a charge appears later.

Step-by-step checklist for cancellation

Use this checklist to ensure you complete every step and have the proof you need.

What reviewers say about cancelling

Real voices from customers matter. Here is what people have reported on review platforms and forums.

Positive cancellation experiences

Members who cancelled directly through the website reported smooth, quick processes. One reviewer noted: "Clicked cancel, got an email confirmation, no charge the next month." Another praised the clarity of the renewal date notification. These experiences show that when the system works, it works well.

Problematic cancellation experiences

Several members flagged being charged after cancellation attempts, describing responses from customer support as "slow" or "unhelpful." One reviewer reported being charged twice before a dispute reversed the second charge. Another noted confusion about whether they had actually cancelled because they did not receive a confirmation email. These accounts underline why taking your own action today and keeping proof is critical.

Contact information for citizenM dublin

If you need to reach citizenM directly to cancel or dispute a charge, use this information.

CityzenM Dublin
67-69 Bride Street
Dublin 8
D08 C8CN
Ireland

For cancellation queries, contact the customer support team via the website contact form or call the hotel directly. When you call, ask specifically for the membership or billing department. Stopee recommends sending a cancellation email as your first step (it creates a paper trail), followed by a phone call if you do not receive a response within 24 hours.

Empower yourself: cancel with confidence

Cancelling mycitizenM+ is straightforward when you follow the steps and keep proof. You have legal rights under Irish consumer law, a clear cancellation path, and escalation options if citizenM does not cooperate. Do not let a subscription charge surprise you again. Log into your account today, click "Cancel membership," screenshot the confirmation, and save the email. Within 14 days of your renewal date, check your bank statement to confirm no charge appeared. If a charge does slip through, you know exactly how to dispute it. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their finances. You deserve the same peace of mind.