Manage Fantime

How to cancel your fantime subscription and reclaim your money in ireland

Understanding fantime and why you might want to leave

Fantime is a creator-led marketplace that connects fans with content creators for paid one-to-one live video sessions. Rather than charging a fixed subscription, the platform operates on a per-booking model where individual creators set their own prices for time slots (typically 15, 30 or 60 minutes). You book a session, pay the creator's rate, and Fantime takes a commission on the transaction. For many users in Ireland, this flexible approach works well. For others, the costs mount quickly, or the service simply isn't delivering the value you expected. Whatever your reason, Stopee is here to guide you through cancelling cleanly and understanding your rights.

How the fantime model works

When you join Fantime, you're not signing up to a traditional monthly plan. Instead, you build a balance, select creators you want to connect with, and book paid sessions as you go. Each creator sets their own hourly rate; Fantime retains a platform commission on each booking. Your account remains active as long as you have a payment method on file. This means cancelling isn't about ditching a subscription tier-it's about closing your account entirely and ensuring no further charges occur.

Common reasons to cancel fantime

You might be considering cancellation because session costs exceed your budget, the creator experience didn't match expectations, or you've simply moved on to other platforms. Perhaps you didn't realise how quickly credit can be spent, or you prefer creator platforms with fixed monthly costs you can predict. Whatever prompted your decision, Stopee recognises that cancelling should be straightforward and free from hidden obstacles.

Your consumer rights when cancelling in ireland

Ireland's Consumer Rights Act 2015 protects you when you buy digital services, including access to creator platforms. Understanding these rights puts you in a stronger position if Fantime resists your cancellation or withholds a refund.

Distance selling and the 14-day cooling-off period

If you purchased access to Fantime online from Ireland, you have a statutory 14-day "cooling-off period" from the date you agreed to the terms. During this window, you can cancel without reason and request a refund of what you've paid, provided you haven't yet used the service substantially. Once you've booked sessions and consumed the creator's time, that right diminishes-the service has been performed. However, if you cancel within 14 days of signing up without having used significant credits, Fantime should refund you in full.

Unfair contract terms and transparency obligations

Fantime must present its terms clearly before you commit to payment. If the cancellation process is deliberately obscured, fees are hidden, or the terms are written in deliberately confusing language, those clauses may be unfair under Irish and broader UK consumer law. If Fantime makes it unreasonably difficult to cancel or charges unexpected fees for doing so, you have grounds to escalate to the Irish Competition and Consumer Protection Commission (CCPC).

Refund rights for unused credit

If your Fantime account holds unused credit and you wish to close your account, you're entitled to request a refund of that balance. The platform cannot keep unused funds simply because you've decided to leave. Document the balance in your account before you submit your cancellation request-this becomes your proof if a dispute arises.

Methods to cancel your fantime account

Fantime offers several routes to close your account; the most reliable is written notice sent to the registered cancellation address. Stopee recommends using email as your first step, followed by formal written notice if the platform doesn't respond promptly.

Email cancellation request

Sending an email to Fantime's support team is the quickest route to initiate cancellation. Keep your message clear, direct and include all identifying information so the team can locate your account immediately.

Formal written notice by post

If email doesn't yield a response, or you want an auditable paper trail, send a registered letter to Fantime's operational address in Austria. This creates documented proof of your cancellation request and the date you submitted it, which is crucial if you later need to dispute charges or escalate to the CCPC.

Step-by-step guide to cancelling fantime

Follow these precise steps to close your Fantime account and protect your rights throughout the process.

Method 1: email cancellation (fastest)

1. Check your current account balance and note any unused credit in your Fantime wallet
   • Log into your Fantime account on the web app
   • Navigate to your account settings or wallet section
   • Screenshot or write down the exact balance you hold
2. Compose an email to Fantime support at hello@fantime.io
   • Use the subject line: "Account Cancellation Request - [Your Full Name]"
   • Include your full name, the email address tied to your Fantime account, and your membership number (if visible in your account)
   • State clearly: "I wish to cancel my Fantime account with immediate effect"
   • Request a refund of any unused credit balance
   • Ask for written confirmation of the cancellation date
3. Send the email and keep a copy for your records
   • Do not delete the email or the sent folder entry
   • Take a screenshot of the sent message with timestamp
4. Wait for a response (typically within 48 hours during working hours Monday to Friday, 07:00 am to 17:00 pm Austrian time)
   • Warning: Fantime's support may ask you to confirm your identity or provide additional account details. Comply promptly to avoid delays
   • Pro tip: If you don't receive a response within 5 working days, send a follow-up email marked "Follow-up cancellation request"
5. Verify that charges have stopped by checking your payment method
   • Wait 10 days after cancellation confirmation to ensure no new charges appear
   • If unexpected charges do appear, gather evidence and contact your bank immediately

Method 2: formal written notice by post (most auditable)

1. Gather your account information
   • Full name
   • Email address registered with Fantime
   • Membership number
   • Current account balance (screenshot proof)
2. Draft a cancellation letter
   • Address it to: Fantime, Gaden 84, 6943 Riefensberg, Austria
   • Use a formal tone: "I hereby request immediate cancellation of my Fantime account"
   • Include all identifying details
   • State the date of the letter
   • Request a written confirmation of cancellation and refund within 14 days
   • Keep a copy for your records
3. Send the letter by registered post with proof of delivery
   • Obtain a tracking number from An Post (Ireland's postal service)
   • This proves the date Fantime received your notice
4. Monitor your account and payment method for 14 days
   • Do not log in unnecessarily, as this may restart the cooling-off clock
   • Check your bank or card statement for any new Fantime charges
5. If you don't receive confirmation within 14 days, escalate to the CCPC
   • Contact the Irish Competition and Consumer Protection Commission
   • Provide your proof of delivery, account screenshots and cancellation letter copy

Understanding fantime's pricing and refund eligibility

Before you cancel, it's worth understanding how Fantime charges you and what refunds you can expect. This clarity helps you spot any errors or unfair billing when you receive your final statement.

What happens after you cancel your fantime account

Cancellation is not instant; it takes time for the platform and your bank to synchronise. Understand what to expect in the days and weeks after you submit your request.

Immediate steps after submission

Once you've sent your email or posted your letter, your account doesn't close immediately. Fantime's support team must process the request, which typically takes 3 to 5 working days. During this window, your account may remain active. Do not use it further-no new bookings, no top-ups. This prevents confusion over what credits should be refunded and keeps your case clean if you later dispute charges.

Refund timeline and payment method

After Fantime confirms your cancellation, any unused credit should be refunded within 14 days. The refund will be processed to your original payment method (your bank or card). Check your bank statement 10 to 14 days after the cancellation confirmation. If the refund doesn't appear within this window, contact your bank's fraud team and Fantime's support simultaneously, quoting your cancellation date.

Verifying the account is truly closed

After the refund has been processed, attempt to log into your Fantime account. You should receive an error message or be directed to a "account closed" page. Pro tip: Try logging in from a different device or browser to rule out cached login data. If you can still access your account after 14 days, contact Fantime support again and escalate to the CCPC if they fail to respond within 5 working days.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you're frustrated with the service or worried about being overcharged. Here are the pitfalls Stopee sees repeatedly-and how to sidestep them.

Mistake 1: assuming your account closes when you stop using it

Fantime doesn't auto-close inactive accounts. If you simply stop logging in, your account remains open, your payment method is still on file, and charges can still occur if you have bookings pending. Explicitly request cancellation in writing. Inactivity is not cancellation.

Mistake 2: deleting the app without notifying support

Removing the Fantime app from your phone does not cancel your account or stop charges. The app is just a front-end interface; your account lives on Fantime's servers. You must contact support or send written notice to actually close the account. Stopee strongly advises against relying on app deletion as a cancellation method.

Mistake 3: not documenting your unused balance before cancellation

If you don't screenshot or note the exact credit balance in your account before you request cancellation, you have no evidence if Fantime claims you had zero balance and owes you nothing. Document the balance today, before you send any cancellation request. This is your proof in a dispute.

Mistake 4: failing to request a refund explicitly

Simply saying "I want to cancel" may not trigger an automatic refund of unused credit. You must explicitly state: "I request a refund of [amount] EUR in unused account credit." If you don't ask, Fantime may claim the credit is non-refundable or that you abandoned the account. Be specific and written.

Mistake 5: not keeping records of your cancellation request

If you email hello@fantime.io, save the sent email and Fantime's response. If you post a letter, keep the An Post tracking receipt and a copy of the letter itself. If a charge dispute arises, your bank or the CCPC will ask for proof you requested cancellation. Without a paper trail, you're fighting uphill. Stopee advises treating cancellation like a legal notice-document everything.

Refund rights and dispute escalation

If Fantime refuses to refund unused credit or ignores your cancellation request, you have consumer protection remedies under Irish law.

Chargeback and bank dispute procedures

If Fantime charges you after you've requested cancellation, or if you paid for services never delivered, contact your bank or card provider immediately. Request a chargeback (your bank recalls the money pending investigation). Provide your bank with your cancellation request email, screenshots of your account balance, and your cancellation confirmation letter. Most chargebacks resolve in your favour if you have documentary proof of your cancellation request.

Escalation to the irish competition and consumer protection commission

If Fantime doesn't respond to your cancellation request within 5 working days, or refuses to refund unused credit despite your explicit request, file a complaint with the CCPC. You can lodge a complaint online at ccpc.ie. You'll need to provide:

• Your cancellation request email (or copy of your posted letter with proof of delivery)
• Screenshots of your account showing unused credit balance
• Fantime's response (or lack thereof) with timestamps
• A summary of the refund amount in dispute

The CCPC has legal authority to compel Fantime to comply with Irish consumer law and can impose fines if the platform is found in breach. This is your most powerful enforcement tool if amicable resolution fails.

Checklist before you cancel

Use this checklist to ensure you've covered every base before submitting your cancellation request. Check off each item so you know you're protected.

Comparison with similar creator platforms

If you're leaving Fantime for a competitor, understanding how other platforms handle cancellation and refunds may help you choose your next service more wisely. This table compares fee structures and exit policies across common creator platforms.

Notice that Fantime's refund policy for unused credit is more consumer-friendly than most competitors. OnlyFans, Patreon and Twitch do not refund subscription fees at all, even if you cancel mid-cycle. This puts Fantime ahead in terms of fairness-so if you do receive resistance to your refund request, remember that your consumer rights are actually strong here.

Summary and next steps

Cancelling Fantime is straightforward if you follow the process outlined above. Email hello@fantime.io with a clear, documented request. Include your account details, state that you want immediate cancellation, and request a refund of unused credit. Wait 5 working days for a response; if you don't receive one, send a follow-up email or escalate to a registered letter. Document every step-screenshots, sent emails, postal receipts-because that evidence is your shield if Fantime resists or disputes arise later.

You have consumer rights under Ireland's Consumer Rights Act 2015. Fantime must refund unused credit within 14 days of your cancellation request. If they don't, your bank and the Irish Competition and Consumer Protection Commission are your enforcement tools. Stopee has helped thousands of consumers cancel subscriptions and reclaim refunds by staying calm, organised and persistent. You can do this too.

If you need further help, contact Fantime at:

• Email: hello@fantime.io
• Phone: +43 676 5053790 (Monday to Friday, 07:00 am to 17:00 pm Austrian time)
• Registered address: Fantime, Gaden 84, 6943 Riefensberg, Austria
• Irish consumer regulator: Competition and Consumer Protection Commission (CCPC), ccpc.ie

When you're ready to cancel, return to this page, check off the items on the cancellation checklist, and send your request today. Stopee is always here to remind you: your money, your choice, your rights.