Manage Lootcrate

How to cancel loot crate and stop surprise charges

What is loot crate and why people cancel

Loot Crate is a monthly subscription box service that sends themed pop culture collectibles, apparel and licensed merchandise to your door. Each month brings a new surprise box tied to a specific theme - whether that's gaming, film, television or comics - typically containing a t-shirt plus five to seven additional items. For fans of geek culture, the appeal is real. The problem is that many subscribers in Ireland report cancelled subscriptions that keep charging them, missing deliveries, and refunds that take months to arrive.

You might be reading this because you've received an unexpected charge after you thought you ended your subscription. Or perhaps the items no longer feel worth the €30-40 monthly outlay. Whatever brought you here, Stopee exists to guide you through the cancellation process step by step, so you stop paying for a service you no longer want.

Understanding loot crate subscription plans and pricing

Loot Crate operates on a simple recurring billing model. You choose a monthly crate, get charged on your renewal date, and a box ships within days. The pricing structure looks straightforward online but creates real friction for cancellations because renewal charges often hit before you've confirmed your subscription is actually stopped.

Shipping is charged separately and can range from €8-15 depending on your location in Ireland. The combination of subscription price plus shipping plus surprise renewal dates creates what Stopee calls the "silent charge trap" - you cancel but the system still bills you because the request never reached the right team or the timing fell between processing cycles.

Common reasons customers cancel loot crate

You're not alone if you're thinking about cancelling. Public reviews reveal two distinct cancellation drivers: value concerns and service failures.

Value concerns include duplicate items across months, poor quality merchandise, repetitive themes, and the growing realisation that €30-40 monthly is steep for items you wouldn't buy individually. Service failures are more serious: late deliveries (sometimes by months), missing boxes, unexpected charges appearing on statements weeks after cancellation, and customer support that disappears when you need it.

Irish customers report particular frustration with shipping delays and unexpected customs charges or import duties that spike the final cost. When a crate takes eight weeks to arrive or arrives damaged, the cancellation decision becomes urgent and urgent cancellations demand clear process and proof.

Your consumer rights when cancelling loot crate

Ireland's Consumer Rights Act 2015 protects you even when cancelling a subscription, and understanding these rights transforms your position from supplicant to informed customer.

What the consumer rights act 2015 gives you

Under Irish consumer law, you have the right to cancel a subscription within 14 calendar days of purchase without giving a reason. If Loot Crate charges you after your cancellation request, you have the right to a refund of the disputed amount. The company cannot hide behind "terms and conditions" that contradict your statutory rights.

Most importantly, if Loot Crate continues billing you after you've cancelled, you can dispute those charges with your bank or credit card provider under chargeback rules. You can also escalate the complaint to the Competition and Consumer Protection Commission (CCPC) if the company refuses to refund you. Stopee recommends saving every email, screenshot and payment statement as evidence from the moment you decide to cancel.

Pro tip: Take a screenshot of your account page immediately before you cancel, showing your subscription as active. Then take another screenshot after you complete cancellation. These two images form your proof of action if you need to dispute charges later.

Escalation pathways if loot crate refuses to cancel

If you cancel and Loot Crate continues to charge you, your first action is to request a refund in writing (email counts). Give them 10 business days to respond. If they ignore you or refuse, contact your bank and request a chargeback for all charges after your cancellation date. Your bank will investigate and will almost always rule in your favour if you have proof of cancellation.

If the issue involves missing deliveries or non-receipt of items you paid for, you can also file a complaint with the CCPC at www.ccpc.ie. The CCPC investigates unfair commercial practices and can issue enforcement actions against companies that systematically fail to honour cancellations. Stopee has seen dozens of cases where a single CCPC complaint letter prompted immediate refunds from companies that had stonewalled customers for months.

How to cancel loot crate: step-by-step instructions

The cancellation process itself is straightforward if you know the exact steps and follow them in the correct order.

Method one: cancelling through your loot crate account (online)

This is the fastest and most reliable method because it generates a digital audit trail and you receive confirmation instantly.

1. Visit the Loot Crate website and log in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link and reset it immediately. You must have account access to proceed.
2. Navigate to the "My Account" or "Account Settings" section in the top menu or dropdown.
   • Look for tabs labelled "My Subscriptions," "Billing," "Subscription Management" or similar.
3. Locate your active Loot Crate subscription in the list and select "Manage Subscription" or "Cancel Subscription."
   • Read the cancellation confirmation screen carefully. It may offer a discount to retain you - ignore it if you're certain you want to cancel.
4. Select "Cancel" or "Confirm Cancellation" and read the final confirmation message completely.
   • Most companies will state the exact date your cancellation takes effect. Write this date down.
5. Wait for a confirmation email from Loot Crate. This email must arrive within 24 hours.
   • Warning: If you do not receive a confirmation email within 24 hours, your cancellation did not process. Proceed to method two (email cancellation) immediately.
6. Screenshot the confirmation email and save it to a folder labelled "Loot Crate Cancellation" on your computer.
   • Forward a copy of this email to yourself and to a personal Gmail or backup email account as additional insurance.

Pro tip: Cancel at least 5 business days before your next renewal date. Loot Crate's billing cycle often closes 48 hours before the renewal date, meaning a late cancellation triggers an automatic charge anyway.

Method two: cancelling by email (if account cancellation fails)

If you don't receive a confirmation email after completing the online cancellation, or if you're unable to access your account, cancel by email immediately. Email creates a paper trail that courts and banks trust.

1. Compose a new email to support@lootcrate.com with the subject line: "Cancellation Request - [Your Full Name] - [Your Account Email]"
   • Use formal language and include your full subscription details to avoid the email being misfiled or delayed.
2. In the email body, state the following:
   • "I request immediate cancellation of my Loot Crate subscription effective today. My account email is [your email]. My account ID is [if you have it]. Please confirm this cancellation in writing within 48 hours."
3. Include your full name, the email address registered to the account, and your account ID if you know it (usually found in your account settings or past invoice).
   • If you don't have your account ID, Loot Crate can search by email address, but providing the ID speeds up processing.
4. Send the email and immediately check your spam and promotions folders for a reply.
   • Many automated cancellation confirmations land in spam by mistake. Check all folders for 48 hours.
5. If you receive no reply within 48 hours, send a follow-up email with the subject: "URGENT: Second Cancellation Request - [Your Name]" and copy in support@lootcrate.com again.
   • Also note in this second email that you are prepared to dispute any charges that occur after your original cancellation request date.
6. Save the confirmation email and take a screenshot of the full email thread, including the time-and-date header, in case you need it for a dispute later.
   • Stopee recommends uploading this screenshot to a cloud storage service (Google Drive, OneDrive) that generates a date-stamped backup.

Warning: Do not rely on social media messages or phone calls to cancel. Email and account-based cancellations are legally defensible; casual messages often leave no proof.

Method three: cancelling by phone (last resort)

If email and account cancellation both fail, you can attempt phone cancellation, but Stopee recommends this only as a last resort because phone calls leave no written proof unless you record the conversation (which is legal in Ireland if you're a party to the call).

1. Call Loot Crate's customer support number and ask to speak to a cancellation specialist.
   • Keep the call short and professional: "I want to cancel my subscription immediately, effective today."
2. Once the cancellation is confirmed verbally, immediately send an email to support@lootcrate.com noting the time and date of your phone call and asking for written confirmation.
   • Example: "I called your support team at 14:30 on 15 March and requested cancellation. Please confirm in writing that my subscription has been cancelled effective 15 March."
3. If possible, record the phone call (legal in Ireland) by enabling speaker mode and using a voice memo app on your phone or computer.
   • At the start of the call, state: "I'm recording this call for my own records." Most support agents will accept this.

What happens after you cancel loot crate

Cancellation doesn't end the moment you click submit or send an email. Understanding the post-cancellation timeline protects you from surprise charges and helps you act quickly if something goes wrong.

Your timeline for the next 30 days

The critical window is the 30 days following your cancellation request. During this period, you must monitor your bank account for any Loot Crate charges.

Days 1-3: You should receive a cancellation confirmation email. If you don't, escalate immediately by sending an email marked URGENT to support@lootcrate.com.

Days 4-10: Check your bank or credit card statement online. Loot Crate should not appear as a pending or posted charge. If it does, screenshot the charge, note the date, and contact your bank to dispute it as unauthorised.

Days 11-30: Continue monitoring your statement. If a Loot Crate charge appears after your cancellation date, this is a billing error on their part. You have the right to a refund and you should dispute it immediately.

Many customers make the mistake of assuming silence means success. Stopee strongly recommends setting a phone reminder on day 28 to check your statement one more time. If no charges appear by day 30, your cancellation was successful and your subscription is fully ended.

Handling unexpected charges after cancellation

If Loot Crate charges you after your cancellation date, you have options and you should act within 7 days to maximise your chances of a refund.

1. Contact your bank or credit card provider immediately and request a chargeback or reversal for the unauthorised charge.
   • Tell your bank: "I cancelled my subscription on [date]. Loot Crate charged me on [date] despite my cancellation. This is an unauthorised charge."
2. Simultaneously, send an email to support@lootcrate.com with the subject "Disputed Charge - Refund Request" and include:
   • The charge amount and the date it appeared on your statement
   • Your cancellation confirmation email or screenshot
   • A request for an immediate refund
   • A note that you have also reported this to your bank and expect resolution within 10 days
3. If Loot Crate does not refund you within 10 business days, file a complaint with the CCPC at www.ccpc.ie using their online complaint form.
   • Include your cancellation proof, your bank statement showing the charge, and Loot Crate's failure to respond to your refund request.

Most companies refund disputed charges within 5-10 days once you've involved your bank. The combination of bank chargeback plus CCPC complaint is extremely effective because companies want to avoid regulatory investigation.

Refunds: what you're entitled to and how to claim

Your right to a refund depends on when you cancel and whether you've received your crate.

Refund eligibility and timing

If you cancel before your crate ships, you're entitled to a full refund of the subscription charge plus shipping. If your crate has already shipped, most companies (including Loot Crate) will not refund the subscription fee, though they may offer a return or exchange. However, if your crate never arrives or arrives damaged and unusable, you have the right to a refund under the Consumer Rights Act 2015.

Process your refund request in writing. Email support@lootcrate.com with the subject "Refund Request - [Your Name] - Subscription Cancelled [Date]" and include:

• Your account email and account ID
• The charge amount and date
• Your cancellation confirmation email or screenshot
• If applicable, photos of a damaged crate or proof that a crate never arrived
• A deadline: "Please process this refund within 10 business days"

Loot Crate typically processes refunds within 5-10 business days of approval. The refund will be credited to your original payment method (debit card, credit card, PayPal, etc.) and may take a further 3-5 business days to appear, depending on your bank.

Pro tip: If your refund doesn't appear within 14 days of Loot Crate's approval, contact your bank and ask if the refund is "in process" or "pending." Banks can sometimes speed up the posting of refunds to your account, especially if a company is slow to release funds on their end.

Common cancellation mistakes and how to avoid them

Cancellation sounds simple but small missteps create problems that drag on for months. Learning from others' mistakes is the fastest way to protect yourself.

Mistake one: assuming cancellation worked without confirmation

Many customers cancel online, see a confirmation screen, and believe the job is done. Days later, they discover a charge on their statement and realise no confirmation email ever arrived. The screen message was not a guarantee.

Your defence is simple: always require an email confirmation. If you cancel online and don't receive a confirmation email within 24 hours, cancel again by email immediately. Don't assume the system is slow. Assume it failed.

Mistake two: cancelling too close to your renewal date

Loot Crate's billing system typically closes 24-48 hours before your subscription renewal date. If you cancel after the system closes, you'll still be charged for the next crate even though you thought you were cancelling in time.

Calculate your next renewal date (it's on your account page or in past invoice emails) and cancel at least 5 business days earlier. This creates a safety buffer and ensures your cancellation is processed before the billing window closes.

Mistake three: cancelling through social media or chat support

Loot Crate's social media and live chat teams are friendly but they don't process cancellations directly. They may tell you to use the website or that they've "passed your request to the team." These promises often vanish into the void. Always cancel through your account or by email.

Mistake four: not saving proof of cancellation

If you need to dispute a charge weeks later, your confirmation email is your only defensible evidence. Don't delete it. Create a folder on your computer labelled "Loot Crate Cancellation" and store:

• Your cancellation confirmation email (screenshot and original)
• A screenshot of your account page before cancellation (showing active subscription)
• A screenshot of your account page after cancellation (showing cancelled/inactive status)
• Bank or credit card statements showing all charges

Upload these files to cloud storage (Google Drive, Dropbox) so they're accessible even if your computer fails. This takes five minutes and saves hours of grief later.

Mistake five: not acting within the dispute window

Most banks allow you to dispute a charge for up to 60 days after it appears. However, the longer you wait, the weaker your position because you appear to have accepted the charge. If you spot an unwanted charge, dispute it within 7 days. Stopee emphasises this because companies and banks take faster action on complaints lodged quickly.

Comparison: keep loot crate or cancel

Before you cancel, consider whether the service still delivers value. This comparison helps you make the final decision with confidence.

If three or more of the "Cancel if" statements describe your experience, cancellation is the right decision. Subscription fatigue is real and Stopee is here to make sure you exit smoothly, with proof and without further charges.

Cancelling loot crate in ireland: what you need to know

Irish consumers have specific protections and specific friction points when cancelling Loot Crate, and understanding them saves time and stress.

Currency, customs, and shipping complications

Loot Crate prices are displayed in USD (dollars) on their website but charged in EUR (euros) to Irish customers. The exchange rate applied is often higher than the real-time market rate, meaning your actual charge is often €2-5 more than the displayed price. Additionally, Irish customs rules mean you may incur VAT or import duty on crates shipped from the US. These surprise costs are a major driver of Irish cancellations.

When you cancel, ensure your refund is processed in the currency you paid (EUR). If Loot Crate refunds you in USD, the exchange rate applied to your refund will likely be worse than the rate applied to your original charge, further reducing your refund amount. Request a EUR refund explicitly in your cancellation and refund request emails.

Irish consumer authority contacts

If Loot Crate refuses to honour your cancellation or refund request, escalate to the Competition and Consumer Protection Commission (CCPC).

• Website: www.ccpc.ie
• Email: info@ccpc.ie
• Phone: 01 402 5555 (Dublin office)
• Online complaint form: www.ccpc.ie/consumers/how-to-complain/

The CCPC takes complaints about unfair commercial practices seriously, and a complaint from a consumer often prompts a company to respond and resolve issues quickly. Stopee has found that CCPC complaints are particularly effective against companies that systematically ignore refund requests or fail to process cancellations correctly.

Checklist: before you cancel loot crate

Use this checklist to ensure you're fully prepared and won't miss critical steps.

1. Find your next renewal date (check your account page or last invoice email)
2. Calculate your cancellation deadline (at least 5 business days before renewal)
3. Screenshot your active subscription on your account page, including the date
4. Log in to your account and attempt cancellation online; save the confirmation screen
5. Wait 24 hours for a confirmation email; check spam and promotions folders
6. If no email arrives, send cancellation email to support@lootcrate.com immediately
7. Screenshot your account page after cancellation (showing cancelled/inactive status)
8. Create a "Loot Crate Cancellation" folder on your computer and upload all proof documents to cloud storage
9. Set a calendar reminder to check your bank statement on day 10 and day 30 after cancellation
10. If a charge appears after cancellation, contact your bank within 7 days to dispute it

Summary and next steps

Cancelling Loot Crate is straightforward if you follow the right process and keep proof of every action you take. Start with your account, follow with email confirmation, and monitor your bank account for 30 days. You have consumer rights under Irish law; you have a dispute mechanism through your bank; and you have regulatory backup through the CCPC if a company refuses to honour your cancellation.

Stopee has helped thousands of consumers cancel subscriptions, recover disputed charges, and reclaim control over their monthly spending. The combination of clear steps, documented proof, and knowledge of your legal rights transforms cancellation from a frustrating chore into a straightforward process.

Your next action is simple: if you're ready to cancel, visit your Loot Crate account now and begin the process outlined in this guide. If you've already cancelled and are dealing with disputed charges, scroll back to the "Handling unexpected charges" section and follow those steps immediately. Either way, you're now equipped with the knowledge and process to cancel successfully.

Stopee is here to support every step of your cancellation journey. Visit stopee.com today to access additional guides, templates, and real customer experiences with popular subscription services across Ireland and the UK.