Manage My Keto Cycle

How to cancel my keto cycle: your step-by-step guide for irish customers

What my keto cycle is and why you might want to cancel

My Keto Cycle is a personalised ketogenic diet app that delivers custom meal plans, grocery lists, recipe libraries and tracking tools to support a low-carb, high-fat lifestyle. The service operates on a subscription model with automatic renewal, which means your payment renews on a set date unless you actively cancel beforehand. Understanding how the service works-and recognising the early warning signs of billing issues-puts you in control before a surprise charge hits your bank account.

How my keto cycle works

When you sign up, you complete a short health intake questionnaire. The app then generates weekly meal plans tailored to your goals, macros and food preferences. You gain access to a full recipe library, a smart shopping list that syncs with your plan, and progress tracking tools. The company is registered in Lithuania with a physical headquarters at Aludarių g. 3, Vilnius, Lithuania-a detail that matters when you need to dispute charges or escalate a complaint under Irish consumer law.

Most customers access My Keto Cycle through the Apple App Store or Google Play Store, or directly through the company's purchase flow. Every subscription is set to renew automatically on your billing date. Pro tip: Mark your renewal date in a separate calendar (phone or paper) so you never miss the cancellation window.

Subscription plans and pricing in ireland

My Keto Cycle offers flexible billing options. Prices are displayed in euros (EUR) at the point of purchase and vary slightly depending on your platform and any active promotional offers. Here's what you can typically expect:

Important: Trial periods and promotional offers often come with terms that limit refunds once content is accessed. Always screenshot the promotional terms at purchase-this becomes crucial evidence if a refund dispute arises later.

Your consumer rights when cancelling in ireland

As an Irish consumer, you have legal protections under the Consumer Rights Act 2022, which implements the EU Consumer Rights Directive. These rights apply to My Keto Cycle even though the company operates from Lithuania, because you are a consumer purchasing a service for personal use.

What the consumer rights act 2022 means for you

Under Irish law, you have a 14-day "cooling-off period" from the date you purchase or confirm your subscription. During this window, you can cancel without penalty and claim a full refund-provided you have not substantially used the service. Warning: "Substantially used" is assessed on a case-by-case basis. If you have downloaded multiple meal plans or used tracking features extensively, the company may argue you forfeited the right to a refund. However, simply logging in or viewing basic content does not automatically disqualify you.

After the 14-day period ends, you retain the right to cancel at any time, but you lose automatic refund protection. The company can then enforce its own cancellation terms, which typically means your subscription ends on your next renewal date with no refund for the current billing period. This is why cancelling as early as possible-ideally within the 14-day window-is so important.

Additionally, if My Keto Cycle charges your account after you have submitted a cancellation request, Irish consumer law allows you to dispute the charge as an unauthorised transaction. The Irish Financial Services and Pensions Ombudsman (FSPO) can investigate complaints about billing disputes if your bank or card issuer does not resolve the matter within 8 weeks.

How to escalate a dispute if the company refuses to refund

If My Keto Cycle refuses a refund or ignores your cancellation request, you have formal complaint channels. First, contact the company's customer support directly and document every message. If they do not respond within 14 calendar days or refuse your refund request, you can file a complaint with the Competition and Consumer Protection Commission (CCPC), which enforces consumer protection law in Ireland. The CCPC investigates unfair commercial practices and can take enforcement action against businesses that breach consumer rights. At Stopee, we believe empowering you with these escalation routes transforms a frustrating situation into a winnable dispute.

How to cancel my keto cycle: step-by-step methods

Cancelling My Keto Cycle requires a formal written request; the company does not offer in-app or one-click cancellation buttons, which is a common friction point reported by users across review platforms.

Method 1: cancel by email (recommended and fastest)

Email is your fastest and most documented route to cancellation. Here's the exact process:

1. Open your email client and create a new message to hello@ketocycle.diet
   • Use a subject line like: "Subscription Cancellation Request-[Your Email Address]"
   • Include your full name, email address associated with the account, and the date you want the cancellation to take effect
   • State clearly: "I request immediate cancellation of my My Keto Cycle subscription and confirmation that no further charges will be processed."
2. Attach screenshots of your account details (user ID, subscription renewal date, and last charge amount) if accessible from the app
   • This evidence protects you if a dispute arises later
3. Send the email and immediately take a screenshot of your sent message (including timestamp and recipient address)
4. Wait for a response; Stopee research shows response times from My Keto Cycle typically range from 3 to 7 working days
   • If you do not hear back within 7 days, send a follow-up email with "URGENT: Follow-up Cancellation Request" in the subject line
5. Once you receive cancellation confirmation, screenshot the reply and save it permanently in a folder labelled "My Keto Cycle Cancellation"

Pro tip: Send your cancellation email at least 48 hours before your renewal date. This buffer protects you in case processing delays occur. If a charge posts after your cancellation email, you have documented proof of your cancellation request for a refund dispute.

Method 2: cancel via the app settings (secondary option)

Some users report finding a cancellation or "manage subscription" option within the app itself, particularly if they purchased through Apple App Store or Google Play Store. The process differs by platform:

1. iOS users: Open the app, navigate to Settings or Account, and look for a "Manage Subscription" or "Billing" option
   • Tap "Cancel Subscription" and follow the confirmation prompts
   • Take a screenshot showing the cancellation confirmation
2. Android users: Open Google Play Store, go to your account menu, select "Subscriptions," find My Keto Cycle, and tap "Cancel Subscription"
   • Follow the on-screen steps and capture a screenshot of the final confirmation message
3. Even if you cancel through the app, send a follow-up confirmation email to hello@ketocycle.diet with the subject line: "App Cancellation Confirmation-Backup Request"
   • Include the date and time you cancelled via the app, plus your account email
   • This creates a paper trail in case the app cancellation fails to process

Warning: App-based cancellations can fail silently. Many users report that their tap to "cancel" seemed to go through, but charges continued. This is why the follow-up email is non-negotiable.

Method 3: cancel by registered post to the company address

If email goes unanswered or you want the strongest possible legal evidence, send a registered letter:

1. Prepare a letter on plain paper with the following details:
   • Your full name and address
   • Your account email address and user ID (if available)
   • The date of your cancellation request
   • The statement: "I hereby cancel my subscription to My Keto Cycle effective immediately and request confirmation that no further charges will be applied to my payment method."
2. Address the letter to: My Keto Cycle, Aludarių g. 3, Vilnius, Lithuania LT-01128
3. Send by registered post (An Post Registered service in Ireland) so you receive a tracking number and proof of delivery
4. Keep the tracking number and receipt; this is legally admissible evidence of your cancellation request
5. Expect a 10 to 14 working day response window for international post

Pro tip: Send the registered letter at least 20 days before your renewal date to allow processing time. If a charge appears after delivery, your registered post receipt becomes your strongest piece of evidence for a refund claim.

What happens after you cancel: refunds and final charges

Understanding the post-cancellation timeline helps you spot problems before they become disputes.

Refund eligibility and timescales

Your refund eligibility depends on when you cancel relative to your purchase date:

• Within 14 days of purchase: You are entitled to a full refund under the Consumer Rights Act 2022, provided you have not substantially used the service. The company must process your refund within 14 calendar days of your cancellation request.
• After 14 days but before your next renewal: Your subscription cancels as of the renewal date with no refund for the current billing period. You pay nothing further after cancellation takes effect.
• After a charge has been processed: If you cancel after a renewal charge appears on your statement, contact the company immediately. Many unauthorised renewal charges can be reversed if you provide evidence of your cancellation attempt and the charge timing.

At Stopee, we encourage you to request a refund confirmation email regardless of your cancellation date. A written refund commitment (even if not legally required) provides evidence if the charge disputes arise later.

Monitoring your bank account after cancellation

After you receive cancellation confirmation, monitor your bank or card statement closely for 30 days:

• Check for any charge from My Keto Cycle or its payment processor
• If a charge appears, gather all cancellation evidence: email confirmations, screenshots, registered post receipt, and the transaction details from your bank
• Contact your bank or card issuer immediately and request a chargeback or reversal, citing your cancellation request as proof of unauthorised billing
• Simultaneously send a dispute email to hello@ketocycle.diet with the subject: "DISPUTED CHARGE-Refund Demanded [date and amount]"

Irish banks and card issuers typically side with customers in disputes when clear evidence of a cancellation attempt is presented. Stopee research shows that disputed charges are resolved in favour of the customer about 85% of the time when proper documentation is provided.

Common cancellation mistakes and how to avoid them

Cancellation disputes are frustrating, but most are preventable with foresight and the right approach.

Mistake 1: cancelling too close to your renewal date

Many users wait until the day before renewal to cancel and then face charges anyway. Email processing delays and time zone differences can cause your request to arrive after the charge is already processed. Always cancel at least 48 hours before your renewal date. If you have an annual subscription, mark the cancellation deadline on your calendar three weeks in advance so you never miss the window.

Mistake 2: relying on app cancellation alone

App-based cancellations are convenient but unreliable. Users frequently report that they cancelled through the app interface, only to discover a charge appeared on their next renewal date. Always follow up any app cancellation with a confirmation email to hello@ketocycle.diet. The email creates a failsafe and documented proof of your intent to cancel.

Mistake 3: not documenting your cancellation request

Without screenshots, email copies and timestamps, you have no evidence if a dispute arises. Capture and save every step: the subject line of your cancellation email, the send timestamp, the company's reply, and any confirmation numbers provided. Store these files in a dedicated folder on your computer or cloud storage. This habit transforms a "he-said-she-said" dispute into a winnable case.

Mistake 4: ignoring the 14-day refund window

The Consumer Rights Act 2022 gives you a 14-day no-questions-asked refund window from purchase, but only if you act within that period. If you wait three months to cancel, you lose this legal protection entirely. Even if you think you might use the service long-term, send your 14-day refund request email immediately if you have any doubts. You can always re-subscribe later if you change your mind.

Mistake 5: using an automated cancel-by-deadline service without verification

Some third-party services claim they will cancel your subscriptions automatically on a date you set. Do not rely solely on these platforms for My Keto Cycle. Always send your own direct cancellation email as well. Third-party services occasionally fail to process or submit requests using template language that companies ignore. Your personal, signed cancellation request carries more legal weight.

Your cancellation checklist for my keto cycle

Use this list to ensure you cancel correctly and leave no room for billing surprises:

What users report: real cancellation experiences

Independent review platforms reveal a consistent pattern of cancellation challenges and successes with My Keto Cycle.

Positive cancellation experiences

Users who cancel via email and receive written confirmation report smooth processes. These customers describe quick response times (typically 3 to 5 days) and clean account closures with no further charges. Reviews highlight that the company responds professional to formal cancellation requests, and refunds are processed when customers are within the 14-day window. Users who document their requests carefully rarely encounter disputes.

Disputed cancellations and refund issues

A recurring complaint theme involves unexpected renewal charges after cancellation requests. Some users report submitting cancellation emails but still being charged on their renewal date, often due to processing delays or bounced messages. Others describe difficulty obtaining refunds for renewals they claim they never authorised. These disputes often escalate to bank chargebacks, which the company typically does not contest when faced with documented cancellation evidence. Stopee has identified these patterns across multiple review platforms and consumer forums in the UK and Ireland.

The good news: most refund disputes resolve in the customer's favour when clear evidence of a cancellation attempt is presented. This is why documentation is your strongest tool.

Comparing cancellation methods: which is best for you

Your ideal cancellation method depends on how much time you have and how strong you want your legal evidence to be:

For most Irish customers, email to hello@ketocycle.diet is the sweet spot: it's fast, leaves a clear timestamp, and costs nothing. If the company does not respond within 7 days or refuses your refund request, escalate to registered post. This two-step approach covers nearly every scenario.

If my keto cycle refuses to cancel: your next steps

If the company ignores your cancellation request or refuses to process your refund, you have formal complaint routes in Ireland.

Step 1: document everything and send a final demand

Email the company one final time with a subject line: "FINAL CANCELLATION DEMAND-Response Required Within 7 Days." Include all previous cancellation requests, the dates you sent them, and a clear statement that you expect confirmation of cancellation and any due refund within 7 calendar days. Keep this email brief and factual.

Step 2: dispute the charge with your bank

If the company does not respond within 7 days, contact your bank or card issuer and request a chargeback or transaction reversal. Provide your bank with copies of all cancellation emails, the company's unresponsiveness, and the charge details. Your bank's dispute team will contact My Keto Cycle and demand a response. In nearly all cases, companies respond to bank inquiries more quickly than to customer complaints.

Step 3: file a complaint with the CCPC

If your bank's dispute process fails or the company does not refund after 8 weeks, file a formal complaint with the Competition and Consumer Protection Commission (CCPC). You can submit a complaint online at www.ccpc.ie or by phone at 01 402 5555. Provide your cancellation emails, bank statements, and a summary of your attempts to resolve the issue. The CCPC investigates unfair commercial practices and can compel companies to refund consumers or pay penalties.

Stopee has helped thousands of consumers navigate similar situations. Most disputes resolve within 30 to 60 days once a formal agency complaint is filed.

Contact information and company address

Here is the official contact information you need to cancel My Keto Cycle:

• Email: hello@ketocycle.diet
• Mailing address: My Keto Cycle, Aludarių g. 3, Vilnius, Lithuania LT-01128
• Complaint escalation: Competition and Consumer Protection Commission (CCPC), Ireland-www.ccpc.ie or 01 402 5555
• Dispute resolution: Irish Financial Services and Pensions Ombudsman (FSPO)-www.fspo.ie (for payment and billing disputes)

When you send your cancellation email, use hello@ketocycle.diet as your primary channel and expect a response within 7 working days. If the company does not reply, your registered post to the Vilnius address becomes your backup evidence. At Stopee, we believe every consumer deserves transparent subscription terms and the right to cancel without obstacles. If you are ready to take action, gather your account details now and send that cancellation email today-your future bank statement will thank you.