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Cancel On That Ass: The Right Way
How to cancel your on that ass membership and protect your wallet in ireland
What is on that ass and how does it work
On That Ass is a European subscription service that delivers designer boxer shorts and underwear to your door each month. The company operates from the Netherlands and targets customers across Ireland and beyond with a low-cost, recurring membership model. You receive a new pair of underwear monthly along with shop credit, but the subscription renewal can catch you off guard if you don't understand the terms upfront.
The service leads with an attractive trial offer-often a free or heavily discounted first item-followed by automatic monthly charges on your card. This is a common tactic in subscription marketing, but it creates friction when customers want to exit. At Stopee, we've seen countless consumers struggle to locate the cancellation process on subscription sites like this one, which is why clarity matters from the start.
Subscription plans and pricing for ireland customers
On That Ass offers a straightforward membership structure tailored to your location and currency. All pricing is displayed in euros (EUR) for Irish customers. The table below shows the standard plan available:
| Plan name | Trial period | Monthly cost | What you receive | Shop credit |
|---|---|---|---|---|
| Monthly membership | 14 days free or discounted first item | €11.99 | 1 pair of boxer shorts per month | €10 monthly credit |
| Annual prepay option | 14 days free or discounted first item | €119.90 (or equivalent) | 12 pairs per year | €120 annual credit |
How on that ass attracts new customers and why cancellation matters
The company uses the classic freemium model: a compelling free trial period draws you in, and once that trial ends, the recurring charge kicks in automatically. The marketing emphasizes "flexibility" and "cancel anytime," but customer reviews and regulatory findings reveal that many people struggle to actually stop the charges. At Stopee, we help consumers navigate these exact scenarios every day, so we know the pain points are real.
The 14-day trial window is deliberately short. If you miss that cancellation window by even one day, you'll be charged for the full first month. Additionally, the company's wording around loyalty points-which are forfeited upon cancellation-creates a financial disincentive to leaving. This is why understanding your cancellation rights in Ireland is critical.
Your consumer rights when cancelling subscriptions in ireland
Ireland consumer law protects you when cancelling distance contracts, including subscriptions purchased online. This section covers the legal framework that governs your cancellation rights.
Consumer rights act 2015 and distance selling rules
Under the Consumer Rights Act 2015 (implementing the Consumer Rights Directive), you have a 14-day cooling-off period from the date you enter into a subscription contract. This right applies to subscriptions like On That Ass regardless of whether you've used the service. The company cannot waive this right or make cancellation conditional on forfeiting loyalty points if you're within the cooling-off window.
Most importantly, the burden of proof lies with the company-they must show you explicitly consented to the subscription terms before charging you. If you can demonstrate that the free trial automatically converted to a paid membership without clear, prominent notice, you may have grounds to dispute the charge or demand a refund under Irish consumer protection law.
Distance selling transparency obligations
On That Ass, as a Netherlands-based company supplying Irish consumers, must comply with transparent pricing and contract terms. The company must provide you with clear information about:
- The total price including all taxes
- The frequency and duration of recurring charges
- How to cancel and the notice period required
- Your cooling-off rights
If the company's website or marketing materials failed to clearly state these terms before you paid, your cancellation request is strengthened. Stopee recommends taking screenshots of the terms you saw when you signed up-they're valuable evidence if you need to escalate a dispute.
How to cancel your on that ass membership step by step
This section walks you through the exact cancellation process for your account, whether you're still in the trial period or a paying member.
Cancellation via the official website
The primary cancellation method is through your On That Ass account dashboard. Follow these steps in order:
- Visit onthatass.com and log into your account using your email and password
- If you've forgotten your password, click "Forgot password?" and reset it via the email link
- Navigate to Account settings or Subscription (the exact label varies by page version)
- This is usually found in a menu in the top-right corner of the page or under your profile icon
- Select Cancel membership or Manage subscription
- Read any warning message about forfeited loyalty points-take note of the balance you're losing
- Confirm your cancellation reason (optional field)
- The company may offer a retention discount here; ignore it if your mind is made up
- Click the final Confirm cancellation or Yes, cancel now button
- A confirmation email should arrive within minutes
- Save or screenshot the confirmation email with the cancellation date and reference number
- Pro tip: Forward this to yourself or save as a PDF immediately-this is your proof of cancellation
Warning: On That Ass requires cancellation to be submitted before a specific cut-off date each month (often around the 10th) to avoid the next month's charge. Check the confirmation message on your account dashboard for your renewal date and plan accordingly. If you miss the window, you'll be billed again, and you'll need to initiate a chargeback or refund request.
Contacting customer support if online cancellation fails
If the online cancellation form is broken or unresponsive, you can escalate to the company's support team. Here's how:
- Visit the On That Ass contact page and locate the customer support email address
- Common addresses include support@onthatass.com or help@onthatass.com
- Send a formal cancellation email with the subject line: Cancellation request - [Your account email]
- Include your full name, account email, and order/membership number
- State clearly: "I wish to cancel my On That Ass membership effective immediately"
- Request written confirmation of cancellation
- Keep a copy of your email in a folder dedicated to this cancellation
- Pro tip: Use registered email or request a read receipt so you have proof the company received your request
- Allow 3 to 5 business days for a response
- If you don't receive confirmation by day 6, send a follow-up marked "urgent"
Understanding refunds and what happens after cancellation
This section explains what refunds you're entitled to and what occurs once your cancellation is processed.
When you're eligible for a refund
You are entitled to a refund in the following scenarios:
- Within the 14-day cooling-off period: You can cancel and request a full refund of the first month's charge, minus the cost of the items already delivered to you (a "use fee" proportional to the service period)
- If charged after cancellation: Any charges that appear on your card after your confirmed cancellation date should be refunded in full within 14 calendar days of your refund request
- If no items were delivered: You're entitled to the full refund of any charge, as you received no goods or services
- If the company breached transparency rules: You may qualify for a full refund under consumer protection law, regardless of the cancellation window
At Stopee, we advise customers to request a refund explicitly if one is due. Don't assume the company will refund you automatically-you often have to ask.
What happens to your loyalty points and shop credit
On That Ass forfeits all loyalty points and unused shop credit when you cancel. This is stated in their terms, but it's worth checking your account balance before you press the cancellation button. If you have €5 or more in unused credit, consider placing one final order to use it up. However, do not feel pressured to spend money just to use credit-loyalty points are a retention tool, and your wallet comes first.
Timeline for cancellation to take effect
After you confirm your cancellation, the process unfolds as follows:
- Immediate: Your account status changes to "cancelled" and you receive a confirmation email
- Within 24 hours: You are removed from the next scheduled shipment
- Within 3 to 5 business days: Any pending refund processes (if applicable) and appears in your account
- Within 7 to 10 business days: Your refund should clear your bank account, depending on your bank's processing speed
If a charge appears on your card after cancellation, contact your bank immediately and initiate a chargeback dispute. You have up to 120 days from the date of the transaction to dispute it under your card provider's chargeback policy.
Common cancellation mistakes and how to avoid them
Cancelling a subscription feels straightforward in theory, but details trip up most people-and understandably, because these companies rely on mistakes to keep you paying. Here's what goes wrong and how you prevent it.
Mistaking "pause" for "cancel"
Many subscription services offer a pause or temporary hold option instead of full cancellation. On That Ass may present this as "pause your membership for 3 months," which sounds attractive if you think you'll return. Do not pause if you intend to cancel permanently. A paused membership will automatically resume and charge you without warning. Always click the cancel button-not pause-and confirm the word "cancel" appears in your confirmation email.
Missing the cancellation deadline
The 14-day trial window is the most dangerous period. If your trial started on the 1st of the month, you must cancel by the 14th or you'll be charged for a full month on the 15th. Write your trial end date on a calendar or set a phone reminder 3 days before the deadline. Most customers who regret a subscription charge did so because they forgot the deadline by one or two days.
Cancelling through email without online confirmation
If you email the company to cancel, do not rely solely on that email. Log into your account after sending the email and verify that your membership status shows "cancelled" or "pending cancellation." Email can be overlooked, lost, or misrouted. The online dashboard is the source of truth.
Not saving proof of cancellation
Take a screenshot of the confirmation page the moment you click "confirm cancellation." Email yourself the confirmation email immediately. If a dispute arises 6 weeks later, that proof is invaluable. Without it, your word becomes difficult to prove, and the company can claim you never cancelled.
Steps to take after cancellation
Ending a subscription is rarely just a one-click affair-follow-up is essential to ensure nothing goes wrong. Here's what you do after you've hit cancel.
Monitor your bank statements
For the next two billing cycles after cancellation, check your bank or credit card statement carefully. If an unexpected charge from On That Ass or a payment processor appears, document it immediately with a screenshot. Contact your card issuer within 24 hours and dispute the charge. You have consumer protection on your side, and your bank is obligated to investigate.
Request a refund if you were charged unexpectedly
If you're charged after a confirmed cancellation, don't wait for the company to notice the error. Email support with the subject line Refund request for unauthorised charge - [date of charge] and include:
- Your cancellation confirmation email and date
- A screenshot of the unauthorised charge
- Your bank statement showing the charge
- A clear request for a full refund within 7 days
If the company ignores you after 7 days, escalate to the Irish Competitions and Consumer Protection Commission (CCPC) or file a chargeback dispute with your bank.
Check for related subscriptions or charges
Some subscription services bundle add-on services (like premium shipping or exclusive items) that appear as separate charges. Verify that only the main On That Ass charge has been stopped. If you see a secondary charge from the same company, cancel that as well.
Key takeaways and your cancellation checklist
Use this checklist to ensure your cancellation is complete and protected:
| Action | Completed? | Notes |
|---|---|---|
| Log into your account and locate "Cancel" | ☐ | Do this at least 7 days before your next billing date |
| Confirm the cancellation button click | ☐ | The page should show "cancelled" or a confirmation code |
| Save the confirmation email | ☐ | Forward to yourself or save as PDF immediately |
| Screenshot the account dashboard | ☐ | Proof that your status shows "cancelled" or "no active subscription" |
| Monitor your bank statement for 60 days | ☐ | Report any post-cancellation charge to your bank within 24 hours |
| Keep all evidence in a folder | ☐ | Emails, screenshots, and bank statements-for 1 year after cancellation |
Contact information for on that ass and escalation
If your cancellation request is ignored or disputed, use this contact information to escalate your complaint.
Official company address
ON THAT ASS
Graafsebaan 135a
5248 NL Rosmalen
Netherlands
Send registered mail or email to support@onthatass.com with your cancellation and refund requests. Keep copies of all correspondence.
Consumer protection authorities in ireland
If On That Ass refuses to process your cancellation or refund after 14 days, escalate to:
- Irish Competitions and Consumer Protection Commission (CCPC)
Phone: 0818 070 550
Website: www.ccpc.ie
They investigate unfair contract terms and breaches of consumer law - Your bank's chargeback dispute team
Contact them directly if you're charged after cancellation; you have 120 days to dispute - Online Dispute Resolution (ODR) platform
The EU's ec.europa.eu/consumers/odr/ allows you to file disputes against any EU-based company, including On That Ass
Why choose stopee for cancellation guidance
At Stopee, we understand the frustration of invisible subscriptions and unclear cancellation paths. We've helped thousands of Irish consumers cancel unwanted memberships and recover unexpected charges. Stopee provides step-by-step guidance tailored to your location and the company's specific processes-so you're never guessing.
If you're unsure whether you cancelled correctly, or if you've been charged after cancellation, Stopee has resources and expert advice ready for you. Our mission is to give you control back over your recurring charges, and we back it up with real consumer law and practical support. Visit Stopee today to explore guides for hundreds of subscriptions and to learn your cancellation rights in Ireland.