Manage Bigo

How to cancel your bigo account and stop recurring charges safely

What is bigo and why people cancel

Bigo is a global live-streaming platform that lets you broadcast video, watch live streams from creators worldwide, join chat rooms and send virtual gifts to support your favourite broadcasters. The service uses in-app virtual currency (diamonds or beans) and offers membership tiers including VIP and SVIP levels that provide visibility boosts, special effects, priority support and other privileges for active gifters and hosts. Bigo Technology operates the platform, and it has millions of users in Ireland and beyond who purchase virtual currency or paid memberships to access premium features and support content creators.

You might decide to cancel your Bigo subscription for several legitimate reasons: unexpected charges appearing on your bill, unwanted auto-renewals you did not knowingly trigger, reduced use of the service over time, concerns about content moderation or security, or simply taking control of your spending on virtual gifts. Many Irish users report frustration with recurring charges tied to membership renewals or confusion about how virtual currency balances trigger automatic billing cycles. At Stopee, we help people navigate these cancellation challenges with confidence and clarity.

The main problem users face

The biggest challenge Bigo users encounter is uncertainty about how to stop recurring charges completely and how to obtain documented proof that cancellation was successful. People report confusing billing rules, auto-renewal mechanics linked to virtual currency balances, and difficulty obtaining a clear written acknowledgement of cancellation from Bigo support. When a dispute arises after an unwanted renewal, lacking proof of termination makes it harder to claim a refund or initiate a chargeback through your bank. This guide gives you a legally sound, step-by-step approach to cancel your subscription and protect yourself if problems occur later.

Why this matters for irish consumers

Under Irish consumer law, specifically the Consumer Rights Act 2015 (as amended), you have the right to cancel subscription services within a cooling-off period and to receive a clear record of that cancellation. Additionally, the Distance Selling Regulations require Bigo to provide you with simple, cost-free cancellation methods. If Bigo continues to charge you after you have cancelled, you can escalate to the Competition and Consumer Protection Commission (CCPC) and ask your bank to reverse the charges. Stopee recommends documenting every step of your cancellation to strengthen your position if a dispute arises.

Subscription plans and pricing overview

Bigo operates a mixed monetisation model combining direct purchases of virtual currency with membership tier subscriptions that renew automatically each month.

How billing and auto-renewal work on bigo

VIP and SVIP subscriptions typically renew automatically on a monthly cycle, with charges deducted from your chosen payment method (credit card, debit card or mobile payment). The platform often triggers renewal shortly before your cycle end date. Some SVIP tiers renew based on your virtual currency balance, which can be confusing: if your diamond balance drops below a certain threshold, Bigo may automatically charge you to maintain your membership status. This hidden auto-renewal mechanism is a common trap, and Stopee advises Irish users to check their account settings immediately to understand which renewal method applies to them.

Independent user reports and community documentation indicate that pricing varies by region, promotional periods and payment method. Currency fluctuations and regional promotions mean the figures in the table above are approximate reference points only. Always log into your Bigo account and check your active subscriptions and next billing date before proceeding with cancellation.

Should you cancel your bigo subscription

This section helps you decide whether cancellation is the right choice for your situation.

Reasons to cancel

• You have been charged unexpectedly or without clear consent.
• Auto-renewal happened, but you no longer use Bigo regularly.
• You want to control spending on virtual gifts and memberships.
• You are unhappy with Bigo customer support or service quality.
• You have concerns about account security or data privacy.
• You are moving away from live-streaming platforms altogether.

Reasons to keep your subscription

• You actively use Bigo to stream or watch content regularly.
• Your membership tier offers genuine value (discounts, priority support).
• You are engaged with a community of broadcasters or viewers.
• The monthly cost is genuinely affordable within your budget.

If you recognise yourself in the cancellation list, Stopee encourages you to proceed with the steps below. There is no penalty for cancelling a legitimate subscription service, and Irish consumer law fully protects your right to do so.

How to cancel your bigo subscription: step-by-step

Follow these detailed instructions to cancel your Bigo account and stop all recurring charges.

Cancellation via the bigo app (iOS and android)

1. Open the Bigo Live app on your mobile device.
   • Ensure you are logged into the account you wish to cancel.
2. Tap your profile icon or avatar (usually located at the bottom right of the main screen).
   • If you cannot locate it, look for a "Me" or "Profile" tab.
3. Select "Settings" or "Account settings" from the profile menu.
   • Scroll down if the menu is long.
4. Navigate to "Account" or "Account management".
   • This section contains all subscription and billing controls.
5. Look for "Delete account", "Cancel subscription", or "Manage subscriptions".
   • Warning: "Delete account" will permanently remove your profile, messages and history. Choose "Cancel subscription" if you only want to stop payments and keep your account active.
6. Tap the cancellation option and carefully read the confirmation message.
   • Bigo may offer a discount or incentive to keep you. Decline these offers if you are certain you want to cancel.
7. Confirm your cancellation by tapping "Yes, cancel" or the equivalent button.
   • Take a screenshot of the final confirmation screen as proof.
8. Check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Bigo within 24 hours.
   • Pro tip: Forward this email to yourself or print it as a backup record.

Cancellation via the bigo website (desktop or mobile browser)

1. Visit the official Bigo website and log into your account using your email or registered username.
   • Ensure you use the exact credentials you used to create your membership.
2. Navigate to "Account settings" or "My account".
   • This is often found in a dropdown menu under your profile picture or username.
3. Select "Billing" or "Subscriptions".
   • You will see a list of active subscriptions and their renewal dates.
4. Locate your active membership (VIP or SVIP) and click "Manage subscription".
   • If you have multiple active tiers, cancel each one separately.
5. Click "Cancel subscription" and confirm your choice.
   • Bigo may display a cancellation survey or exit offer. Complete the survey if you wish, but do not feel obliged.
6. Take a screenshot of the confirmation page showing your cancellation was successful.
   • The page should display a message such as "Your subscription has been cancelled effective [date]".
7. Wait for a confirmation email from Bigo (usually within 1-2 hours).
   • Pro tip: Save this email in a dedicated folder for your records.

Cancellation via payment method (bank or card issuer)

If you cannot access your Bigo account or if Bigo has not responded to cancellation requests, you can ask your bank or card issuer to block future payments.

1. Contact your bank or credit card provider using the number on the back of your card or via online banking.
   • Tell them you want to revoke permission for Bigo to charge your card.
2. Request that they cancel the payment agreement (also called a "mandate" or "recurring payment authorisation") between your card and Bigo.
   • Your bank can do this immediately in most cases.
3. Ask for a written confirmation of the cancellation.
   • Save this confirmation email or letter alongside your Bigo cancellation proof.
4. Warning: Blocking payments via your bank is a safety net, not a substitute for formally cancelling your Bigo subscription. Always attempt official cancellation first.

Contacting bigo support if cancellation fails

If the above steps do not work or if Bigo continues to charge you after cancellation, escalate your case to Bigo's customer support team.

1. Open the Bigo app and tap your profile icon.
   • Look for "Help" or "Contact support".
2. Select "Submit a request" or "Report an issue".
   • Choose the category "Billing" or "Account".
3. Write a clear, concise message requesting cancellation. Include:
   • Your account email address or username.
   • The date you attempted to cancel.
   • Screenshots of your cancellation attempts.
   • Details of any unexpected charges after cancellation.
   • A request for written confirmation of cancellation.
4. Send your support request and note the ticket number Bigo provides.
   • Save this ticket number for future reference.
5. Expect a response within 3-7 business days.
   • Pro tip: If Bigo's support team does not respond or refuses to cancel, escalate to the Competition and Consumer Protection Commission (CCPC) in Ireland.

What happens after you cancel

Cancellation can feel uncertain because the effects are not always immediately visible. Here is what you should expect and monitor closely.

Immediate effects

Once you confirm cancellation (either via the app, website or support), your membership benefits typically end on the next renewal date or immediately, depending on Bigo's policy. You will retain access to your account and viewing history, but premium features (badges, discounts, priority chat) will disappear. Your diamonds or virtual currency will remain in your account and can still be used, but no new auto-renewal charges should occur.

Pro tip: Log back into Bigo within 24 hours of cancellation and verify that your membership status has changed from "Active" to "Cancelled" or "Expired". This confirms the cancellation took effect.

Monitoring for unwanted charges

Check your bank statement or credit card activity for at least 2-3 billing cycles after cancellation. If you see another charge from Bigo after the effective cancellation date, this is a breach of your cancellation request. Document the charge immediately and contact Bigo support with proof of your cancellation. If Bigo refuses to refund the charge, escalate to your bank and request a chargeback.

Reactivating if you change your mind

Bigo typically allows you to reactivate your membership at any time. Simply log back into the app, navigate to subscriptions and select your desired tier. Your previous settings and data will be preserved. However, you are under no obligation to reactivate, and Stopee recommends waiting at least 30 days before reconsidering if you are uncertain about cancelling.

Refunds and your rights under irish consumer law

Understanding your rights is the foundation of a successful cancellation and refund claim.

When you are entitled to a refund

Under the Consumer Rights Act 2015, you have a legal right to cancel certain subscriptions within a cooling-off period of 14 days from the purchase date, provided you did not explicitly agree to waive this period. If Bigo charged you for a membership within the last 14 days and you did not clearly consent to the charge, you are entitled to a full refund. Additionally, if Bigo auto-renewed your membership without clear advance notice and easy cancellation options, Irish consumer law may deem this unfair contract terms, making the renewal charge reversible.

If you cancelled your subscription before the next renewal date but Bigo charged you anyway, you have a clear refund claim. Charges after cancellation are not owed and should be refunded in full within 14 days of your refund request.

How to request a refund

1. Contact Bigo support with your cancellation proof and state that you are requesting a refund under consumer protection law.
   • Reference the Consumer Rights Act 2015 in your message.
   • Attach screenshots or emails confirming your cancellation date and any unwanted charges.
2. Allow Bigo 14 days to respond and process your refund.
   • If they refuse or do not respond, proceed to the next step.
3. Contact your bank or card issuer and initiate a chargeback or dispute.
   • Provide your bank with all documentation of cancellation and the unwanted charge.
   • Your bank will investigate and typically reverse the charge within 10 working days.
4. If your bank denies the chargeback, escalate to the Competition and Consumer Protection Commission (CCPC).
   • The CCPC can investigate whether Bigo violated consumer rights and can compel a refund.
   • Visit www.ccpc.ie to file a complaint online.

Stopee's advice on refund claims

Stopee always recommends attempting a friendly cancellation first. However, if Bigo ignores you or refuses a legitimate refund, do not hesitate to involve your bank and the CCPC. Irish consumer protection is strong, and businesses like Bigo are required to comply. Keep every email, screenshot and support ticket number. This documentation is your evidence if a dispute reaches your bank or a regulator.

Common mistakes when cancelling bigo

Cancelling a subscription can be stressful, especially when billing surprises are involved. Many people make avoidable mistakes that weaken their position if a refund dispute arises later.

Mistake 1: deleting your account instead of cancelling your subscription

The Bigo app sometimes conflates "delete account" with "cancel subscription". Deleting your account removes your profile, messages, followers and viewing history permanently. It does not guarantee that recurring charges will stop. Always select "Cancel subscription" first, wait for confirmation, then decide whether to delete your account later if you wish. Pro tip: Cancel your subscription, monitor billing for 30 days, and only delete your account if no further charges appear.

Mistake 2: not keeping cancellation proof

The second most common error is failing to screenshot or save your cancellation confirmation. If Bigo later claims you never cancelled, your screenshots and confirmation emails are your only defence. Screenshot every step of the cancellation process, including the final confirmation screen, and save the confirmation email Bigo sends you. Create a dedicated folder on your device or cloud storage for all subscription cancellation records.

Mistake 3: cancelling through a third-party reseller instead of bigo directly

If you purchased your Bigo membership through an app store (Apple App Store or Google Play Store), cancelling within Bigo alone may not stop the store from charging you. You must also cancel your subscription in the payment method settings of the app store. For Apple, go to Settings > [Your Name] > Subscriptions and cancel Bigo there. For Android, open Google Play > Account > Subscriptions, select Bigo and tap Cancel. Stopee recommends cancelling in both places to ensure complete removal.

Mistake 4: assuming silence means cancellation

Some users cancel Bigo and assume no further action is needed. However, if you do not receive a confirmation email or message within 48 hours, Bigo may not have processed your cancellation. Log back into your account and verify that your subscription status has changed to "Cancelled" or "Inactive". If it still shows "Active", contact support immediately. Do not wait for the next billing cycle to discover the cancellation did not work.

Mistake 5: not checking for charges after cancellation

Cancellation does not guarantee Bigo will not charge you again, especially if a technical glitch or system error occurs. Check your bank statement weekly for the first month after cancellation, then monthly for the following 2-3 months. If you spot a charge after your confirmed cancellation date, report it to Bigo within 48 hours and follow the refund process outlined above. Early detection of unwanted charges significantly strengthens your claim.

Your cancellation checklist for bigo

Use this checklist to ensure every step is completed and documented correctly.

• Before cancellation:
  • Log into your Bigo account and verify your active subscriptions and next renewal date.
  • Take a screenshot of your subscription status page.
  • Note your account email and username.
• During cancellation:
  • Use either the Bigo app or website (not a third-party reseller) to cancel.
  • Select "Cancel subscription", not "Delete account".
  • Take a screenshot of the cancellation confirmation screen.
  • Note the exact date and time of your cancellation.
  • If prompted to complete a survey or exit offer, do so (optional) and proceed with cancellation.
• After cancellation:
  • Watch for a confirmation email from Bigo within 24 hours and save it.
  • Log back into Bigo within 48 hours and verify your subscription status shows "Cancelled" or "Inactive".
  • If you subscribed via an app store, cancel the subscription there as well.
  • Create a dedicated folder for all cancellation records (screenshots, emails, receipts).
• Ongoing monitoring:
  • Check your bank statement weekly for 4 weeks, then monthly for 3 months.
  • If an unwanted charge appears, contact Bigo support with proof of cancellation within 48 hours.
  • If Bigo does not refund within 14 days, escalate to your bank for a chargeback.
  • If your bank denies the chargeback, file a complaint with the CCPC at www.ccpc.ie.

Comparison: keeping versus cancelling bigo

This table summarises the key trade-offs to help you make a final decision.

Contact information and escalation

If you have cancelled your Bigo subscription but encounter problems, use these resources to escalate your complaint.

Bigo customer support

Within the Bigo app: Profile > Settings > Help > Contact support. Response time: 3-7 business days. For faster assistance, include your account email, ticket number (if any) and proof of cancellation attempts.

Your bank or card issuer

If Bigo continues to charge you after cancellation, contact the customer service number on the back of your credit card or debit card. Request a chargeback or dispute for the unwanted charge. Provide your bank with proof of cancellation. Response time: 10-15 working days.

Competition and consumer protection commission (CCPC)

If Bigo refuses to honour your cancellation or refund claim, and your bank has denied your chargeback, file a complaint with Ireland's consumer protection authority. Visit www.ccpc.ie, select "Make a complaint", and provide your cancellation records, screenshots and communication history with Bigo. The CCPC investigates complaints at no cost to you. Response time: 4-8 weeks, though urgent cases may be prioritised.

The CCPC's telephone helpline is 01 402 5500 (Monday to Friday, 09:00-17:00 Irish time). You can also write to: Competition and Consumer Protection Commission, Bloom House, Glasnevin, Dublin 9, D09 P5FT.

Final thoughts: cancel with confidence

Cancelling your Bigo subscription is your legal right, and Irish consumer law firmly protects you every step of the way. Whether you are cancelling due to unexpected charges, reduced use, or simply wanting to control your spending, following the steps in this guide ensures you have a documented, defensible record of your cancellation. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and navigate disputes with confidence. Take screenshots, save confirmation emails, monitor your bank statements, and do not hesitate to escalate to your bank or the CCPC if Bigo ignores your cancellation request. You deserve clarity, transparency and respect from any subscription service, and Stopee is here to empower you to claim it. Visit stopee.com today for more guides on cancelling subscriptions safely and protecting your consumer rights across Ireland and beyond.