Manage Tivimate

How to cancel your tivimate subscription in ireland and claim your refund

What tivimate is and why you might want to cancel

Tivimate is an advanced IPTV player application that lets you organise and stream live television, electronic programme guides (EPG) and on-demand content directly on Android devices and set-top boxes. The service operates on a subscription model with a free tier and premium paid options that unlock features like multiple playlist management, enhanced EPG functionality, multi-view capabilities and advanced customisation tools. If you've subscribed to Tivimate and now find yourself wanting to exit your contract, you're not alone-and Stopee is here to guide you through every step.

Understanding tivimate's subscription structure

Tivimate offers two primary premium licence models: an annual recurring subscription and a one-off lifetime licence. Annual subscriptions renew automatically each year unless you actively cancel before the renewal date. Lifetime licences are purchased once and theoretically provide access indefinitely, though this depends on the service's continued operation and your ability to restore access if you lose your login credentials. Both models carry different cancellation implications, and understanding which one you hold is essential before you proceed.

Common reasons irish users cancel tivimate

Users typically cancel Tivimate for several practical reasons: unexpected renewal charges appearing on their bank statement, dissatisfaction with stream reliability or content availability, switching to alternative IPTV players, or simply deciding the subscription no longer fits their viewing habits. Some cancel because payment issues created repeated failed transactions, while others want to test competing services. Whatever your reason, Stopee recognises that cancelling a subscription should be straightforward-not buried behind confusing terms or unresponsive support channels.

Your consumer rights when cancelling tivimate in ireland

Ireland's Consumer Rights Act 2015 (implementing the EU Consumer Rights Directive 2011/83/EU) protects you when purchasing digital services, including IPTV applications. You need to know exactly what rights you hold and how to leverage them if Tivimate refuses your cancellation or withholds your refund.

The 14-day cooling-off period and digital services

When you purchase a Tivimate premium subscription, the Consumer Rights Act 2015 grants you a statutory 14-day cooling-off period. This means you can cancel and request a full refund within 14 days of purchase without providing a reason, as long as you have not already downloaded or accessed the digital content in full. However, once you have begun using premium features, your right to cancel without loss may be forfeited-the supplier must have clearly informed you of this condition at the point of purchase. Always check your purchase confirmation email to see whether Tivimate warned you about this waiver.

Refund rights beyond the cooling-off period

After 14 days have elapsed, your ability to cancel and receive a refund depends on the contract terms and whether Tivimate has breached its obligations. If the service fails to deliver the features promised, delivers a product that is not fit for purpose, or violates the Consumer Rights Act, you retain the right to reject the service and claim a refund. For recurring annual subscriptions, you can cancel at any renewal date without penalty; Tivimate should not charge you for a renewal if you have formally cancelled before the renewal date arrives. Lifetime licences present a different scenario-once purchased and accessed, they are generally non-refundable unless the service fundamentally fails to work or is discontinued entirely.

Your right to clear cancellation information

The Consumer Rights Act 2015 also mandates that Tivimate must provide you with clear, accessible information about how to cancel your subscription before you complete your purchase. If this information was absent, unclear or deliberately obscured, you have stronger grounds to demand a refund even outside the 14-day window. Stopee has found that many users never receive this pre-contractual information, which itself is a breach of Irish consumer law.

Subscription pricing and billing models in ireland

Knowing exactly what you are paying and when helps you cancel at the optimal moment and claim the right refund.

Pricing varies depending on your payment method, geographic location and any promotional offers active at the time of purchase. Always verify the exact amount charged on your bank statement or payment provider's records-this figure becomes critical evidence if you later dispute a charge or seek a refund. If you see a charge you do not recognise, contact your bank immediately; you may have grounds to dispute the transaction even if Tivimate refuses to process a refund.

How to cancel your tivimate subscription step-by-step

Cancelling Tivimate requires you to follow the formal process the company has specified, document everything, and follow up until confirmation arrives. Stopee recommends treating this as a formal procedure-not a casual email.

Cancellation methods available to irish customers

Tivimate does not offer an automated cancellation portal within the app or via a dedicated online dashboard. Instead, you must submit a formal written cancellation request via email or postal mail. This approach-while inconvenient-actually works in your favour: it creates a paper trail that protects you legally and prevents Tivimate from claiming they never received your request.

Step-by-step cancellation process

1. Gather your account and purchase information before contacting Tivimate.
   • Locate your Tivimate account email address or username.
   • Find your original purchase receipt, confirmation email or transaction reference number from your email inbox or payment provider.
   • Note the date you purchased the subscription and the plan type (annual or lifetime).
   • Calculate whether you fall within the 14-day cooling-off period or are cancelling after that window.
2. Draft a formal cancellation email to Tivimate support at [email protected].
   • Subject line: "Cancellation Request - [Your Account Email/Username]"
   • Include your full name, account email address and account username.
   • State your intention to cancel clearly: "I wish to cancel my Tivimate premium subscription effective immediately."
   • Reference your purchase date and transaction reference number.
   • If you are within 14 days, request a full refund under the Consumer Rights Act 2015 cooling-off period.
   • If you are cancelling after 14 days, state your reason (e.g. service dissatisfaction, payment failure, switching provider).
3. Send your cancellation email and retain a copy for your records.
   • Use a personal email address (not a shared inbox) so you control the evidence trail.
   • Take a screenshot of the email before sending, including the timestamp.
   • Save Tivimate's response email when it arrives.
4. Wait for Tivimate's confirmation response.
   • Tivimate should acknowledge receipt within 3 working days and confirm cancellation within 7-10 working days.
   • If you do not receive a response within 10 days, send a follow-up email marked "URGENT - Second Cancellation Request".
5. If you are entitled to a refund, monitor your bank account.
   • Refunds typically process within 7-14 days of cancellation confirmation, depending on your bank and payment method.
   • If no refund appears after 14 days, contact Tivimate again with your cancellation confirmation email.
6. Consider alternative contact methods if email fails.
   • Search for an official Tivimate social media account (Facebook, Twitter/X) and send a direct message with your cancellation request.
   • If Tivimate has a website or support forum, post your cancellation request there as well-this creates additional evidence and often prompts faster responses.

What to include in your written cancellation request

Pro tip: A formal, detailed cancellation email is far more likely to receive a rapid response than a casual message. Structure your request like this: state your intention, provide your account details, reference your purchase evidence, and cite the relevant consumer law if appropriate. Stopee recommends keeping a checklist of required information and ticking each item off before you hit send.

Your refund rights and timeline after cancellation

Once you have cancelled, your refund entitlement depends on when you cancelled relative to your purchase date and the reason for your cancellation.

Refund eligibility within the 14-day cooling-off period

If you cancel Tivimate within 14 days of purchase and have not accessed premium features substantially, you are entitled to a full refund of the subscription fee under the Consumer Rights Act 2015. The 14-day period runs from the date the subscription was activated or the email confirmation was sent, whichever is earlier. Tivimate may deduct a reasonable charge if you have already consumed a significant portion of the digital service, but this deduction must be transparent and proportionate.

Refund eligibility after the 14-day period

If you cancel after 14 days, your refund depends on your grounds for cancellation. If Tivimate failed to deliver the service as described, caused repeated payment failures, or breached the Consumer Rights Act 2015 by failing to provide cancellation information, you retain a right to a refund. If you are simply changing your mind about the service with no material breach on Tivimate's part, annual subscriptions can be cancelled at the next renewal date (meaning you stop paying going forward but do not recover the current year's fee). Lifetime subscriptions purchased more than 14 days ago are generally non-refundable unless the service is fundamentally broken or discontinued.

Refund processing timeline

Once Tivimate approves your refund, the funds should appear in your account within 7-14 working days. If your original payment was made via credit or debit card, the refund posts back to that card. If you paid via a third-party payment platform (e.g. PayPal, Google Play), the refund may take longer depending on that platform's processing speed. Warning: if you do not see a refund within 14 days of cancellation confirmation, escalate immediately-contact Tivimate again and copy your bank or payment provider.

Common cancellation mistakes to avoid

Cancelling a subscription can be frustratingly simple or surprisingly complex depending on what goes wrong. Most people who struggle with Tivimate cancellation have made one of these preventable errors.

Mistake 1: assuming you can cancel in-app or via online portal

Tivimate does not offer a one-click cancellation button in the application or on a user dashboard. If you search for a "Cancel subscription" option in the app and cannot find one, do not assume your subscription is still active or uncancellable. Instead, go directly to email as outlined above. Many users waste weeks looking for a non-existent cancel button when the solution was email-based all along.

Mistake 2: failing to document your purchase

Your purchase confirmation email is your primary evidence of the contract, price, terms and renewal date. If you delete this email or cannot find it when you later cancel, Tivimate can claim they have no record of your order and refuse to process your cancellation or refund. Before you cancel, retrieve and save a copy of your original purchase receipt, confirmation email and any transaction reference from your payment provider. Store these documents securely (in a folder or password manager) until your refund has fully processed.

Mistake 3: cancelling too close to the renewal date

Annual subscriptions renew automatically, often just before midnight on the renewal date. If you submit your cancellation request on the renewal date itself, Tivimate may process the charge before processing your cancellation-leaving you out of pocket for another year. Cancel at least 3-5 working days before your renewal date to ensure your cancellation is processed first. If you miss this window and get charged, contact Tivimate immediately and reference the Consumer Rights Act 2015; you have grounds to dispute the unwanted renewal.

Mistake 4: sending cancellation requests to the wrong email address

Always confirm the correct Tivimate support email before sending your cancellation request. If you send your request to an outdated, incorrect or generic email address, your message may never reach the cancellation team. Verify the support email on the official Tivimate website or in your purchase confirmation. If you cannot locate an official email, search for community forums or Reddit threads where other Irish users have successfully cancelled-they will point you to the correct address.

Mistake 5: not following up if you receive no response

Tivimate's support team may be small or unresponsive. If your first cancellation email goes unanswered after 10 days, do not assume your request was rejected. Send a follow-up email, use alternative contact channels (social media, support forums), and keep copies of every message you send. Stopee has helped thousands of consumers resolve subscription disputes by escalating through multiple channels when initial contact fails.

What happens after you cancel your tivimate subscription

Cancellation does not end on the day your request is approved-you need to monitor your account and finances to ensure the process completes fully.

Access loss and timeline

Once Tivimate confirms your cancellation, your premium access will be disabled. For annual subscriptions, access typically ends on your current renewal date or within 24-48 hours of cancellation confirmation, whichever comes first. For lifetime licences, access may be revoked immediately upon cancellation. Before you cancel, download or export any personal playlists, favourites or settings you want to preserve; Tivimate has no obligation to restore these after cancellation.

Monitoring for unwanted charges

After cancellation, check your bank statement and payment provider records weekly for the next month. If Tivimate charges you again after you have cancelled, this is a breach of the Consumer Rights Act 2015 and you have the right to dispute the charge. Contact your bank immediately and request a chargeback; provide your cancellation confirmation email as evidence. Do not delay-your bank typically has 60-90 days to investigate chargebacks, so act quickly.

Escalating if tivimate refuses to refund

If Tivimate ignores your cancellation request, refuses to process a refund you are entitled to, or charges you after you have cancelled, escalate to your bank or payment provider first. Your bank can dispute the charge on your behalf and force a refund regardless of Tivimate's response. Additionally, you can lodge a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority. The CCPC investigates breaches of consumer rights law and can compel companies to refund customers and pay penalties. Stopee recommends documenting every interaction-emails, dates, amounts-before you approach the CCPC, as this evidence forms the basis of your complaint.

Comparison: should you cancel or stay subscribed

Before you commit to cancellation, consider whether there are scenarios where staying subscribed might make sense.

Pre-cancellation checklist

Use this checklist to ensure you have completed every step before sending your cancellation email to Tivimate.

• Locate your original purchase confirmation email and note the exact purchase date.
• Retrieve your transaction reference number from your payment provider or bank statement.
• Note your Tivimate account username or email address associated with the subscription.
• Calculate whether you fall within the 14-day cooling-off period.
• If applicable, identify your subscription renewal date on your next statement or in Tivimate's system.
• Verify the correct Tivimate support email address from their official website.
• Draft your cancellation email with subject line, account details and refund request.
• Take a screenshot of your email before sending as evidence.
• Send the email and save Tivimate's response when it arrives.
• Set a reminder to follow up within 10 days if you receive no response.
• Monitor your bank account for refund processing and watch for unexpected charges.

Why users choose to cancel: real scenarios

Understanding why other Irish consumers cancel Tivimate helps you identify your own situation and gather stronger evidence if you need to escalate a dispute.

Scenario 1: unwanted auto-renewal charge

You purchased an annual subscription 13 months ago and assumed it would lapse. Instead, Tivimate charged you without warning on the renewal date. You did not use the service in recent months and now want the renewal charge refunded. Because you did not receive clear reminder notifications before renewal (as required under fair contract terms), you have grounds to demand a full refund under the Consumer Rights Act 2015. Document the lack of reminder emails and escalate with this evidence.

Scenario 2: service quality decline or unavailability

You purchased Tivimate for access to specific live TV channels and on-demand content. Over time, those streams became unavailable or unreliable. The service no longer delivers what you contracted for-this is a material breach. You can cancel and claim a refund regardless of the 14-day window, arguing that the service is not fit for purpose. Gather screenshots of error messages, blocked channels or failed playback attempts as evidence.

Scenario 3: payment method issues causing repeated failures

Your bank updated your card details, but Tivimate's payment gateway could not process the new information. You received multiple failed-payment notices but no clear path to update your payment method. Subsequently, your subscription was suspended due to repeated failed charges. In this scenario, Tivimate has failed to communicate clearly and facilitate payment-a breach of fair contract terms. Request a full refund for the affected period and cancel.

Addressing tivimate's cancellation address and contact information

To cancel your Tivimate subscription formally, you must send a written cancellation request to the official support email address. Based on publicly available information, the primary cancellation contact is:

Email: [email protected]

Include in your email your full name, account username or email, purchase date, transaction reference and explicit cancellation request. If this email address changes or becomes unresponsive, verify the correct address via Tivimate's official website or community forums before sending your request. Stopee recommends using email as your primary cancellation method because it creates a documented trail that protects your legal position.

Conclusion: take control of your tivimate subscription today

Cancelling Tivimate requires you to follow a formal written process, document your purchase details and monitor for refunds-but it is absolutely within your power to complete successfully. Your consumer rights under the Consumer Rights Act 2015 protect you at every stage: you have a 14-day cooling-off period, the right to cancel for service failure, and the right to a prompt refund if you qualify. The key is to act decisively, keep evidence of every step, and escalate to your bank or the CCPC if Tivimate refuses to cooperate.

Whether you are cancelling due to unwanted charges, switching to a competing IPTV service, or simply moving on, Stopee has provided you with a clear, step-by-step process designed to protect your money and your time. Stopee has helped thousands of consumers cancel similar subscriptions and claim refunds they are entitled to-and we are confident this guide will empower you to do the same. Start with the email template, follow the checklist above, and do not hesitate to escalate if you encounter resistance. Your subscription cancellation is yours to control.