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Cancel Koho: Step-by-Step Guide
How to cancel koho and protect your money in india
Understanding koho and why you might cancel
Koho is a Canadian fintech platform that offers a no-fee spending account, a prepaid Visa card, budgeting tools, and optional paid subscription plans with benefits like cashback, interest on balances, and travel perks. If you're based in India and use Koho, you access the service through its app or web portal, but all pricing, billing, and corporate operations are handled from Canada in Canadian dollars (CAD).
You might consider cancelling Koho if the paid plans no longer match your spending habits, if you prefer a more localised Indian fintech solution, or if the exchange rate volatility between CAD and INR (₹) makes the service expensive. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you avoid common traps and protect your account data.
When cancellation makes sense
Cancel a Koho paid plan if you find yourself not using cashback rewards, if the interest rates on balance holdings no longer appeal to you, or if you've switched to an alternative fintech with better India-specific features. You might also cancel individual features like Cover (cash advance) or CyberScout insurance without closing your entire account, giving you flexibility to keep the free tier active.
What koho offers in india
Koho's Essential plan is free and includes basic spending and budgeting features. The Extra plan (paid monthly or annual) unlocks 2% cashback on groceries, 2.5% annual interest on your balance, and no foreign transaction fees-useful if you send money internationally. Family plans are also available if you manage multiple accounts.
Koho pricing and plan comparison
Here is what you pay for Koho services when you're in India, converted to Indian rupees (INR ₹).
| Plan name | Price (INR ₹) | Billing period | Key features |
|---|---|---|---|
| Essential (Free) | ₹0.00 | Ongoing | No-fee spending account, prepaid Visa, budgeting tools |
| Extra (Monthly) | ₹791.28 | Monthly | 2% cashback on groceries, 2.5% interest, no foreign fees |
| Extra (Annual) | ₹9,497.00 | Annual (saves ₹1,971) | Same as monthly Extra, 17% discount |
| Family (Monthly) | ₹1,187.00 | Monthly | Extra benefits + secondary user account |
| Family (Annual) | ₹13,640.00 | Annual | Family features, 17% discount |
| Cover (Cash advance) | Varies | Per advance | Instant cash advance, interest charged on amount used |
Is the annual plan worth keeping?
If you use Koho regularly for international transfers and want cashback on grocery purchases, the annual Extra plan saves you ₹1,971 compared to paying monthly. However, if you're uncertain about long-term use, the monthly plan gives you flexibility to cancel without losing a year's payment. Many users switch to annual after testing the monthly plan for three months.
Your consumer rights before you cancel
As an Indian consumer, you have legal protections under the Consumer Protection Act, 2019, which applies even when you cancel services offered by foreign companies like Koho.
What the consumer protection act says about cancellations
The Consumer Protection Act protects you from unfair trading practices and gives you the right to cancel within a reasonable timeframe if you discover the service is not as described. While Koho's non-refund policy on plan purchases is standard, you may have grounds to dispute a charge if the service was not available, if fees were applied without your consent, or if Koho fails to provide promised features during your billing period.
Escalation authority in india
If Koho refuses to address your cancellation concerns or disputes a charge on your account, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission. Keep records of all communication with Koho for at least two years. When you use Stopee to track your cancellation, we help you document every step so you have proof if you need to escalate.
Methods to cancel koho: app and web
You can cancel your Koho paid plan using the mobile app or the web portal; both methods are equally straightforward and take about 3-5 minutes.
Cancel via the koho mobile app
- Open the Koho app on your smartphone and log in with your credentials.
- Tap the menu icon (three horizontal lines) at the bottom right and select My Plan.
- Look for the option Change my plan and tap it.
- Select Cancel my plan at the bottom of the screen.
- You will see a summary showing when your plan benefits expire (end of current billing period).
- Koho may offer a retention discount; decline it if you've made your decision to cancel.
- Confirm the cancellation by tapping Yes, cancel my plan.
- Take a screenshot of the confirmation message showing the cancellation date and your account reverting to Essential (free) plan.
Pro tip: Cancel before the 25th of the month if possible; this ensures your billing cycle ends cleanly and avoids partial-month charges.
Cancel via the koho web portal
- Visit the Koho website and log in to your account using your email and password.
- Click on your account name or profile icon in the top right corner and select Account Settings.
- In the left sidebar, click My Plan and then Manage my plan.
- Select Cancel plan at the bottom of the plan details box.
- A popup will appear confirming your plan end date and remaining benefits.
- Review the information carefully before confirming.
- Click Confirm cancellation to finalise.
- Screenshot the confirmation page and note the date shown; Koho will also send a confirmation email to your registered address.
Warning: Do not close your Koho account entirely unless you want to delete all data; cancelling a paid plan simply reverts you to the free Essential plan and preserves your account history.
Cancelling specific koho features without closing your account
You do not have to cancel your entire account to stop paying for individual features; Koho lets you pick and choose which add-ons you keep.
Cancel cover (cash advance feature)
- Open the Koho app and tap the menu.
- Select Cover from the list of features.
- Tap Settings (gear icon) next to Cover.
- Select Cancel Cover and confirm.
Important: Cancelling Cover stops future billing but does not erase outstanding cash advances you have already taken. You must repay any balance owed; if you do not, Koho may attempt collection after cancellation is finalised.
Cancel CyberScout identity insurance
- Open the Koho app and tap the menu.
- Navigate to Discover and find CyberScout.
- Tap Cancel next to the CyberScout section.
- Confirm the cancellation.
Your CyberScout coverage will remain active until the end of your current billing cycle; after that date, you lose protection and cannot file claims for identity theft.
Cancel international money transfers
If you set up an international transfer but have not yet sent the funds, you can cancel during a short window (approximately 3 minutes) while the transfer is in "awaiting info" status. Once funds leave your account, cancellation is not possible; the transfer must be completed or rejected by the receiving bank.
What happens after you cancel
Cancelling a Koho paid plan feels sudden but is actually smooth; your account evolves, your benefits phase out, and your card keeps working-just with fewer perks.
Your account after plan cancellation
When you cancel, your Koho account remains active and reverts to the Essential (free) plan at the end of your current billing period. You keep your prepaid Visa card, your transaction history, and your budgeting tools. The only things you lose are paid-plan perks: no more cashback, no more interest on balance, and no more travel insurance or priority support.
Paid-plan benefits phase-out timeline
If you cancel mid-month, your Extra plan benefits-2% cashback, 2.5% interest, and no foreign transaction fees-continue until the last day of that billing period. After the period ends, new purchases no longer earn cashback and your balance earns zero interest. Stopee recommends cancelling at the start of a new billing cycle to avoid confusion.
Handling outstanding balances
If you have an active Cover (cash advance) balance, cancelling does not erase the debt. You must repay the full amount owed. If you do not, Koho may freeze your account, block your card, or pursue collection action after 30-60 days of non-payment.
Refund policy and what you can recover
Koho's refund rules are strict but not unfair; understanding them prevents disappointment after you cancel.
Plan subscription refunds
All Koho plan purchases are non-refundable. This means if you paid ₹791.28 for an Extra monthly plan and cancel the next day, you do not get that money back. Cancelling simply stops future billing; it does not refund the current period. However, if Koho failed to deliver promised features during that period (for example, cashback was not credited when it should have been), you have grounds to request a partial refund or credit via the Consumer Disputes Redressal Commission.
Merchant refunds to your koho card
When you buy something with your Koho Visa card and the merchant issues a refund, it typically appears in your Koho account within 2-3 business days. Some merchants and international banks take up to 7 business days. Pro tip: If you cancel your Koho account before a merchant refund arrives, the refund will still reach your account if you keep your account active; it will not be lost.
Refunds to cancelled or locked cards
If a refund is being processed and your card is cancelled or expired, the refund may be declined by the merchant's payment processor. If this happens, contact Koho support to request the refund be routed to your account balance instead of the card. Alternatively, unlock your card before the refund arrives to ensure smooth processing.
Common cancellation mistakes to avoid
We understand the cancellation process can feel rushed, especially if you're frustrated with fees or service gaps; here are the pitfalls we see most often.
Closing your account instead of cancelling the plan
The biggest mistake is permanently closing your entire Koho account when you only wanted to cancel the paid plan. Account closure is irreversible and deletes your transaction history, budgeting data, and card. Always cancel the plan first; you can downgrade to the free Essential plan and reactivate later if you change your mind. Stopee's step-by-step guides help you navigate the difference.
Cancelling before pending refunds arrive
If you are expecting a merchant refund, do not close your account or let your card expire before it arrives. Keep your Koho account and card active for at least 7 business days after a return or refund is initiated. If a refund bounces, you'll have an open account to resolve it with Koho support.
Ignoring outstanding cover balances
If you cancel Cover without repaying your outstanding cash advance, Koho will chase the debt. The balance does not disappear; it may be sold to a debt collection agency if left unpaid. Clear all advances before cancelling.
Not screenshotting the confirmation
Koho does send a confirmation email, but sometimes it lands in spam or takes hours to arrive. Always screenshot the in-app or web confirmation immediately after cancelling. You'll need this proof if you dispute a charge or if you need to file a complaint with your bank or the consumer authority.
Cancelling during a promotional trial
If you signed up for a trial at a discounted rate, ensure you understand when the trial ends and when regular billing begins. Cancel before the trial ends if you do not want to be charged the full price. Read the trial terms carefully; Koho clearly states trial end dates in your billing settings.
After cancellation: next steps and account maintenance
Cancelling is just the start; what you do in the weeks after matters more than you might think.
Monitor your account for phantom charges
After you cancel, log into your Koho account every 5-7 days for the first month to confirm no unexpected charges appear. If a charge posts after your cancellation date, screenshot it and contact Koho support immediately. Disputes are easier to win when reported within 30 days.
Update your payment methods on other platforms
If you used your Koho Visa card on subscription services, streaming apps, or online retailers, update your payment method on those platforms before the card expires. Failing to do so may cause failed payment attempts, which can result in service interruptions or late fees on those services.
Keep your essential account active
After cancellation, your account reverts to the free Essential plan. We recommend keeping it active for at least 3-6 months. Your Koho card will still work for international purchases (no foreign transaction fees even on the free plan), and you retain access to your budgeting tools and transaction history. If you decide Koho was valuable, reactivating a paid plan is faster than starting fresh.
Request your data if you plan to close completely
If you decide to close your Koho account entirely, request a data export first. Go to Account Settings > Privacy and select "Download my data." Koho will email you a file with your transaction history, balances, and account details. Keep this file for tax records and dispute evidence.
Cancellation checklist for indian users
Use this checklist to ensure you do not miss any step or leave loose ends when you cancel Koho.
| Task | Status | Notes |
|---|---|---|
| Screenshot current billing date and amount | ☐ | Do this before you start cancelling; proof of what you paid |
| Repay all outstanding Cover balances | ☐ | Do not leave unpaid cash advances |
| Cancel paid plan via app or web | ☐ | Follow steps in section 3 above |
| Screenshot the cancellation confirmation | ☐ | Save with today's date; include the plan end date |
| Check your email for confirmation from Koho | ☐ | May take 2-4 hours; check spam folder |
| Update payment methods on other platforms | ☐ | Netflix, Spotify, subscription apps using your Koho card |
Should you keep or cancel koho? a side-by-side view
Here is a quick comparison to help you decide whether cancellation is right for you.
| Reason to keep Koho | Reason to cancel Koho |
|---|---|
| You use international transfers regularly and value no foreign transaction fees | You rarely travel or send money abroad |
| You buy groceries weekly and want to earn 2% cashback | You prefer to use local Indian payment methods like UPI and credit cards for cashback |
| You like earning 2.5% annual interest on your balance and prefer holding money in Koho over a bank savings account | Your Indian bank offers higher interest rates on savings accounts (currently 4-6% in many cases) |
| The annual plan saves you ₹1,971 per year compared to monthly billing | You are unsure about long-term use and prefer monthly flexibility |
| You like budgeting tools and Koho's visual spending breakdown | You already use a budgeting app or have good spending discipline |
| Koho's prepaid model keeps you from overspending | You want the flexibility of a credit card for rewards points or extended payment terms |
Contact information and escalation
If Koho refuses to address your cancellation concerns or billing disputes, you have formal options.
Koho's canada-based support channels
Koho does not maintain an office or support centre in India; all corporate operations are in Canada. You can reach Koho support through:
- In-app support: Open Koho, tap the menu, select Help, and start a chat with the support team (usually responds within 24 hours).
- Web support: Visit help.koho.ca and submit a ticket via the contact form.
- Email: Email support at support@koho.ca with your account details and issue description.
Warning: Support response times may be slower if you are in India due to time zone differences (Koho operates on EST/EDT). Expect 24-48 hours for a reply.
Escalation to indian consumer authorities
If Koho does not resolve your complaint within 30 days, you can file a formal complaint with:
- Central Consumer Protection Authority (CCPA): File online at ccpa.nic.in or visit your nearest office. Jurisdiction covers services offered to Indian consumers.
- State Consumer Disputes Redressal Commission: File in the state where you reside; covers disputes up to ₹1 crore.
- District Consumer Disputes Redressal Commission: For disputes under ₹1 crore; fastest option for most cancellation disputes.
Include screenshots of your cancellation confirmation, billing statements, communication with Koho, and proof of any disputed charges. Stopee recommends filing within 2 years of the disputed transaction for strongest legal standing.
Conclusion: take control of your subscriptions with stopee
Cancelling Koho is straightforward when you follow the right steps: verify your plan end date, use the app or web method we outlined, screenshot the confirmation, and watch for unexpected charges in the weeks after. You have legal rights as an Indian consumer under the Consumer Protection Act, and if Koho refuses to honour your cancellation, you can escalate to your state's Consumer Disputes Redressal Commission without fear.
Whether you cancel because you found a cheaper Indian fintech, because international transfers no longer matter to you, or simply because the monthly fee no longer aligns with your budget, your decision is valid and backed by law. Stopee has helped thousands of consumers cancel subscriptions cleanly, avoid refund traps, and recover money they did not realise they were owed. Use our step-by-step guides, save every confirmation screenshot, and take control of your subscriptions today.
Ready to cancel? Start with the app or web method in section 3, screenshot every confirmation, and refer back to this guide if Koho support raises questions. Stopee is here to ensure your cancellation is complete, documented, and dispute-proof.