Manage Hipages

How to cancel hipages in india: step-by-step guide and your consumer rights

What hipages is and why you might want to cancel

Hipages is an online marketplace that connects homeowners and businesses across India with local tradespeople for services such as plumbing, electrical work, carpentry and home renovations. If you are a tradesperson or service professional, you likely subscribe to Hipages to receive qualified job leads and gain visibility among customers actively searching for your expertise.

The platform operates on a subscription model for professionals, where you pay a recurring fee to access leads and maintain your business profile. You may also purchase leads on a pay-per-lead basis or manage credits through your account dashboard. If you have decided that Hipages no longer delivers value for your business, or if you want to focus your marketing budget elsewhere, cancellation is straightforward once you know the steps and your rights.

When cancellation makes sense

You should consider cancelling Hipages if the quality or volume of leads no longer justifies your subscription cost, if you have found more reliable customer acquisition channels, or if your business model has shifted away from home services. You might also cancel temporarily using Hipages' pause feature if you are between projects and want to freeze billing without losing your account permanently.

What stopee helps you do

Stopee has helped thousands of Indian consumers and small business owners cancel unwanted subscriptions while protecting their refund rights and avoiding hidden fees. This guide walks you through every cancellation method, explains your consumer protections under Indian law, and flags the common traps that delay refunds or lock you into unwanted renewals.

Your consumer rights under indian law

Before you cancel, you should understand the legal protections that apply to you as a digital service subscriber in India. These rights are your safety net if Hipages resists cancellation or refuses a legitimate refund.

Consumer protection act, 2019 and digital services

The Consumer Protection Act, 2019 applies to all goods and services sold to consumers in India, including digital and online subscriptions. Under this Act, you have the right to be protected against unfair contract terms, to receive accurate service information, and to seek redress through consumer commissions if a service provider breaches these rights.

If Hipages fails to honour a refund you are entitled to, charges you without clear consent, or makes cancellation unreasonably difficult, you can file a complaint with your state or national consumer commission. Hipages cannot use its terms of service to override consumer law protections.

Cooling-off period and refund rights

Hipages offers a 7-day cooling-off period from the first day of your initial subscription or any renewal term. If you cancel within this 7-day window, you are entitled to a full refund of fees paid, except where you have already accepted a lead. This right exists regardless of what Hipages' terms say, as long as you are purchasing as a small business or individual (not a large commercial entity).

Hipages pricing and plans in india

Hipages pricing varies by region and plan type, and exact rates in Indian rupees (INR) are not consistently published online. Below is a summary of the main subscription and payment models you may encounter.

Plan types and typical costs

Hipages offers three core plan types: standard web subscriptions (monthly or annual), app-based subscriptions through the iOS App Store or Google Play, and pay-per-lead or credit-based models where you purchase leads individually. Your current plan type determines how you will cancel and which payment system controls your refund.

Pro tip: Log in to your Hipages account dashboard now and note your current plan type, renewal date and billing amount. Screenshot this information before you cancel, as it will help you track refunds and dispute charges if needed.

How to cancel hipages: step-by-step methods

Your cancellation path depends on how you subscribe and whether you want to pause or permanently cancel. Stopee recommends following the method that matches your current subscription method to avoid confusion and ensure your cancellation is processed correctly.

Method 1: cancel a web subscription through your hipages account

If you subscribed directly through the Hipages website and pay Hipages directly (not through an app store), use this method.

1. Log in to your Hipages account using your email and password.
   • Go to hipages.com.au or your local Hipages domain and enter your login credentials.
   • If you have forgotten your password, click "Forgot password" and reset it using the email linked to your account.
2. Navigate to your account settings or subscription management section.
   • Look for a menu option labelled "Account", "Settings", "Billing" or "Subscription".
   • You should see your current plan, renewal date and next billing date.
3. Review your subscription details and note the renewal date.
   • Write down the exact date your current term ends.
   • If you are within 7 days of your subscription start date, you are eligible for a full refund.
4. Send a formal cancellation email to support@hipages.com.au.
   • Subject line: "Cancellation request for Hipages account [your account email]"
   • In the body, write: "I request cancellation of my Hipages subscription effective [date]. Please confirm cancellation and refund eligibility. Account email: [your email]. Phone: [your number]."
   • Keep a copy of this email in your sent folder or save the full email thread as a PDF.
5. Wait for Hipages support to confirm your cancellation in writing.
   • Hipages should respond within 2-3 business days with a confirmation email.
   • This confirmation must state your cancellation date and any refund amount and timeline.
   • If you do not receive confirmation within 5 business days, send a follow-up email and copy in support details with your original cancellation request.
6. Verify that billing has stopped and any refund has been processed.
   • Log back into your Hipages account 7 days after cancellation to confirm you no longer have active subscription access.
   • Check your bank account or payment method for a refund credit (this may take 5-10 business days depending on your bank).

Method 2: cancel an app store or google play subscription

If you subscribed to Hipages through the Apple App Store or Google Play Store, the app store platform controls your billing and refund. You must cancel through that platform, not directly through Hipages.

1. Open the Apple App Store (iOS) or Google Play Store (Android) on your device.
   • For iOS: Open the App Store app, tap your profile icon (top right), select "Subscriptions", find Hipages and tap it.
   • For Android: Open Google Play, tap your profile icon (top right), select "Payments and subscriptions", then "Subscriptions", find Hipages and tap it.
2. Tap "Cancel subscription" or "Manage subscription".
   • The platform will ask you to confirm cancellation and may offer a discount to keep you subscribed.
   • Do not accept any discounts unless you genuinely want to continue; proceed with cancellation.
3. Follow the prompts to complete cancellation.
   • The app store will confirm your cancellation and provide an end date for your subscription access.
   • Screenshot this confirmation page as proof.
4. Check your app store account statement for a refund status.
   • For iOS: Go to Settings > [Your Name] > iTunes and App Store, tap your Apple ID, and select "View Apple ID". Look for refund requests or recent transactions.
   • For Android: Open Google Play > Account > Payments and subscriptions > Transactions. Look for the Hipages charge and refund status.
5. Contact Apple or Google if a refund is not granted within 5 business days.
   • If you cancelled within 7 days of your subscription start date, you are entitled to a refund from the app store, not Hipages.
   • File a refund request through the app store's help section and reference the Consumer Protection Act, 2019 if the app store denies it.

Method 3: pause your hipages subscription (temporary option)

If you want to stop receiving leads and billing temporarily without cancelling permanently, Hipages allows one pause per 12-month term.

1. Log in to your Hipages account and locate the pause option in your subscription settings.
   • The pause feature is usually found under "Manage subscription" or "Subscription settings".
2. Select a pause duration (14 days up to 1 month).
   • Stopee notes that you must provide at least 10 business days' notice before your pause takes effect.
   • Plan your pause date accordingly to avoid unexpected charges.
3. Confirm the pause in writing by emailing support@hipages.com.au.
   • Write: "I request to pause my Hipages subscription from [start date] to [end date]. Please confirm this pause in writing."
4. Verify that your pause is active and no charges are being made.
   • After your pause starts, your account should show "paused" status.
   • You will not receive new leads or be billed during the pause.
   • Your credits will not expire during the pause.

Refunds: what you are entitled to and how long they take

Your refund rights depend on when you cancel and whether you have accepted any leads through Hipages. Understanding these rules will help you claim money back correctly and dispute unfair refusals.

The 7-day cooling-off period refund

You are entitled to a full refund if you cancel within 7 days of your subscription start date or renewal date. Hipages cannot keep any portion of your fee, even if you have downloaded marketing materials or viewed your profile, as long as you have not accepted a lead.

Warning: If you have accepted even one lead before cancelling, Hipages may argue that the cooling-off period does not apply. To protect yourself, do not accept any leads if you think you may cancel within 7 days. Request a refund immediately if Hipages denies one you are entitled to; if they refuse, escalate to your state consumer commission.

Refunds after the cooling-off period ends

After day 7 of your subscription, Hipages does not offer pro-rata refunds for unused time. This means you will not recover fees for the remainder of your subscription term once the cooling-off period expires. Your only path to a refund after day 7 is if Hipages materially breaches the agreement (for example, fails to deliver leads as promised or shuts down service).

Pro tip: Hipages sends at least one reminder two weeks before auto-renewal. If you do not want to renew, cancel before that renewal date to avoid paying for another term. Mark your renewal date in your calendar now.

Refund timelines and payment method

Once Hipages approves your refund, the money will be returned to your original payment method (credit card, debit card or bank account). Refunds typically appear within 5-10 business days, depending on your bank or payment processor. If you subscribed via an app store, the refund time depends on Apple or Google's process (usually 3-5 business days after the app store approves it).

What happens to your account and data after cancellation

Cancelling Hipages will end your access to leads and subscription features, but your data remains with Hipages unless you request deletion.

Access and lead flow after cancellation

Once your cancellation takes effect, you will no longer receive new leads from Hipages and your business profile may be delisted from Hipages' customer search results. If you have already accepted a lead before cancellation, you are still responsible for following up on that lead (Hipages will not refund the subscription fee because the lead was accepted).

Credits, account data and deletion

Any remaining credits in your Hipages account do not expire during a pause, but they may be forfeited after permanent cancellation. Before you cancel, use any outstanding credits by purchasing leads or requesting a credit refund if Hipages allows it. Stopee recommends asking Hipages in writing whether unused credits can be refunded as part of your cancellation request.

Hipages will retain your account data (profile, reviews, lead history) for its own records and legal compliance. If you want your personal data deleted, send a separate data deletion request to support@hipages.com.au under the provisions of India's data protection framework. Keep copies of all invoices, accepted lead records and communication with Hipages for at least one year in case you need to dispute a charge or refund amount.

Common mistakes to avoid when cancelling hipages

Cancelling a subscription can feel stressful, especially when you are juggling your business. Here are the pitfalls that trip up most professionals and how to sidestep them.

Mistake 1: relying on phone calls instead of written cancellation requests

Hipages support may tell you over the phone that your subscription is cancelled, but without written confirmation, you have no proof. The support agent may forget to process it, or a different team member may not see the note. Always cancel in writing by email to support@hipages.com.au and keep a copy of your sent message.

Mistake 2: cancelling just before renewal without giving advance notice

If you cancel on the day before auto-renewal, your account may still renew before the cancellation request is processed. Hipages requires you to cancel before the renewal date. Stopee advises cancelling at least 5-7 days before your renewal date to allow processing time.

Mistake 3: assuming the pause feature is permanent cancellation

If you pause your subscription, it will automatically resume after the pause period ends unless you actively cancel. If you want permanent cancellation, do not use pause; send a direct cancellation request instead.

Mistake 4: forgetting to cancel an app store subscription after contacting hipages

If you subscribed through the Apple App Store or Google Play, cancelling your Hipages account directly does not cancel your app store subscription. You must cancel through the app store platform separately, or you will be charged again at renewal.

Mistake 5: not asking for a refund when you are entitled to one

Within 7 days of subscribing or renewing, you are entitled to a full refund unless you have accepted a lead. Many professionals assume they cannot get refunds after day 1 and do not ask. Your consumer rights in India guarantee this refund; claim it.

Checklist for cancelling hipages successfully

Use this checklist to ensure you complete every step and protect your refund and cancellation rights.

If hipages refuses to cancel or denies your refund

You have legal recourse if Hipages ignores your cancellation request or wrongly refuses a refund you are entitled to under the Consumer Protection Act, 2019.

Step 1: escalate within hipages

Reply to Hipages' support email and mark your message "Escalation Request". State clearly: "I requested cancellation on [date]. This is an escalation request to senior management. Please provide written confirmation of cancellation within 3 business days or I will file a consumer complaint." This often prompts a faster response.

Step 2: file a complaint with your state consumer commission

If Hipages does not respond or refuses a legitimate refund, you can file a complaint with your state Consumer Disputes Redressal Commission (CDRC) or the National Consumer Disputes Redressal Commission (NCDRC). You can file online at the NCDRC portal (consumercomplaints.gov.in) at no cost. Your complaint should include copies of your cancellation email, Hipages' response (or lack thereof), proof of payment, and an explanation of why you are entitled to a refund under the Consumer Protection Act, 2019.

Step 3: consider a chargeback with your bank

If Hipages charged you again after cancellation, or if you are owed a refund and Hipages will not pay it, contact your bank or credit card issuer and request a chargeback. Provide your bank with copies of your cancellation request and any evidence that Hipages breached the agreement. Your bank can often recover the funds within 30-60 days.

Contact details for hipages in india

If you need to reach Hipages by post or phone, use the following contact information. Always keep copies of any letters you send and send them registered or with a tracking number so you have proof of delivery.

Email and online support

Email: support@hipages.com.au (response time: 2-5 business days)

Postal address for legal notices

Hipages may have Indian subsidiary or partner contact details available through their website or account dashboard. If you need to send a formal legal notice, first contact support@hipages.com.au and ask for the correct registered office address in India. Send any legal notice by registered post (India Post) so you have proof of delivery.

Summary: take control of your cancellation with stopee

Cancelling Hipages is straightforward if you follow the right steps, understand your consumer rights and keep written records. Your 7-day cooling-off period is your strongest legal protection; if you are within that window, you are entitled to a full refund. Stopee has helped thousands of consumers cancel unwanted subscriptions and claim refunds they did not know they were entitled to.

Use the checklist above, send your cancellation via email to support@hipages.com.au, and do not accept any argument that you cannot cancel or claim a refund within 7 days. If Hipages resists, your state consumer commission is ready to back your claim. Take action today, and your business can focus on customer acquisition channels that truly deliver results.