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How to cancel digit insurance policies and get your refund in india

What you need to know about digit

Digit is a technology-first insurance provider in India offering life, health, motor, and add-on covers entirely through digital channels. You can purchase policies online, access support via phone or email, and manage cancellations without visiting a physical office. This guide covers Digit Life Insurance (term life), Digit Health Insurance, DigitInsure (mobile and device plans via digitinsure.co.in), and the Standalone Cancellation Cover for travel add-ons.

If you've recently purchased a Digit policy and want to cancel, you have consumer protections on your side. At Stopee, we help thousands of customers navigate cancellation processes with clarity and confidence. This guide walks you through every step, from understanding your free-look window to claiming your refund.

Why people cancel digit policies

You might cancel for many reasons: the policy doesn't match your needs, you found better coverage elsewhere, or the terms weren't clearly explained at purchase. Whatever your reason, you have legal rights under Indian insurance law. Stopee believes you deserve transparent, jargon-free guidance on how to exercise those rights.

Products covered in this guide

This guide addresses cancellation for Digit Life Insurance (term life plans), Digit Health Insurance (individual policies), DigitInsure device and mobile plans, and the Standalone Cancellation Cover travel add-on. Each product has different cancellation windows and refund rules, so we'll walk through each separately.

Your consumer rights when cancelling digit

Indian consumer law gives you powerful protections when you cancel an insurance policy. Understanding these rights helps you hold Digit accountable if they refuse a legitimate cancellation or refund.

The free-look period under IRDAI rules

The Insurance Regulatory and Development Authority of India (IRDAI) extended the free-look period in April 2024. You have 30 days from the date of policy issuance to return life and individual health policies without giving a reason. This window applies to all Digit Life and Health Insurance policies purchased after the rule change. You can cancel during this period and receive a refund minus reasonable deductions like proportional risk premium, stamp duty, and medical examination costs.

Pro tip: Keep your policy document and purchase confirmation email. These documents prove your purchase date and help you establish your free-look eligibility.

Consumer protection act safeguards

The Consumer Protection Act, 2019 protects you from unfair contract terms and misleading sales practices. If Digit sold you a policy using misleading information or failed to disclose key terms, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's consumer authority. Stopee recommends documenting all communications with Digit - emails, call recordings (where legal), and WhatsApp messages - to support any future complaint.

How to cancel digit life insurance (term life)

Cancelling your Digit Life Insurance policy requires direct contact with their support team and submission of specific documents. Follow these steps to initiate cancellation correctly.

Step-by-step cancellation process

1. Locate your policy document and policy number before contacting support.
   • Your policy number appears on your purchase confirmation email and policy document.
   • Have your policy number ready - this speeds up the process.
2. Contact Digit Life Insurance via your preferred channel:
   • Email: life@godigit.com
   • Phone: 1800-296-2626 (toll-free within India)
   • WhatsApp: 99601-26126
3. State clearly that you want to cancel your policy and request a cancellation form.
   • Mention you are within the free-look period if you purchased the policy within the last 30 days.
   • Be specific: "I wish to cancel my policy effective [date] and request a full refund under the free-look period."
4. Submit required documents as instructed by the Digit team.
   • Typically, you'll need your policy number, a cancellation request letter, and proof of identity.
   • Send documents via email or the channel suggested by Digit's support team.
5. Wait for written confirmation of cancellation and refund processing.
   • Digit should provide a cancellation reference number and expected refund date.
   • Keep this confirmation email - it's your proof of cancellation.
6. Verify the refund hits your bank account within 7-10 working days.
   • If it doesn't arrive, follow up with Digit's customer service quoting your cancellation reference.

When to cancel digit life insurance

Cancel during the 30-day free-look period to minimise deductions. After 30 days, you can still cancel, but refunds become subject to surrender value calculations, which are typically much lower than free-look refunds. Warning: If you cancel after the free-look period, you may receive little to no refund depending on policy duration and accumulated surrender value.

How to cancel digit health insurance

Digit Health Insurance cancellations follow a straightforward process if you act within the free-look window. Act quickly - your 30-day window starts on the policy issuance date.

Cancellation steps for health policies

1. Call Digit Health Insurance customer support at 1800-258-5956 within 30 days of purchase.
   • This is the fastest way to initiate cancellation for health policies.
   • Have your policy number ready.
2. Inform the support team that you want to cancel under the free-look provision.
   • Provide your policy number, personal details, and the date of purchase.
   • You don't need to provide a detailed reason - the free-look period requires no justification.
3. Confirm what documents Digit needs from you.
   • Usually, a formal cancellation request and proof of identity suffice.
   • Ask if you can submit documents via email or post.
4. Submit requested documents promptly.
   • Send via email to the support team's provided address, or post to Digit's Bengaluru office (see address section below).
5. Wait for written confirmation and refund details.
   • Digit should confirm cancellation in writing within 5-7 business days.
   • Your refund will be processed after deductions for stamp duty and any proportional risk premium.

Health insurance free-look refund deductions

Your refund under the free-look period is not always 100% of your premium. Digit deducts: proportional risk premium (the cost of coverage from your purchase date to cancellation), stamp duty paid, and medical examination fees (if any). For example, if you purchased a 1-year health policy for ₹10,000 and cancel after 15 days, Digit deducts roughly half the premium, stamp duty, and exam fees, leaving you with approximately ₹4,500-₹5,000.

How to cancel DigitInsure (mobile and device plans)

DigitInsure device and mobile insurance plans have strict cancellation windows. You must act fast - your window to cancel is much shorter than Digit's main insurance products.

Cancellation steps for DigitInsure

1. Confirm you are within the cancellation window.
   • You can cancel within 3 days of purchase for standard orders.
   • For processing or partially paid orders, the window is 24 hours from purchase.
   • After this window closes, cancellations are typically not permitted.
2. Visit the DigitInsure refund and returns page at digitinsure.co.in/refund_returns.
   • This page contains the cancellation form and detailed instructions.
   • Bookmark this URL - you may need it to track your request.
3. Complete and submit the cancellation form with your order details.
   • Provide your order number, email address, and phone number.
   • Explain your reason for cancellation (optional, but helpful).
4. Expect a 20% deduction from your refund.
   • If you paid ₹5,000 for a device plan, your refund will be ₹4,000 (after 20% deduction).
   • This deduction covers administrative costs and processing.
5. Receive your refund within 4-5 business days.
   • The refund goes back to your original payment method (credit card, debit card, or digital wallet).
   • If you don't see it within 5 days, contact DigitInsure support for clarification.

Why DigitInsure cancellations are time-sensitive

Device and mobile insurance plans are not governed by IRDAI rules (which apply to life and health insurance). Instead, DigitInsure operates under standard e-commerce consumer protection. Your 3-day or 24-hour window is your only cancellation opportunity. After this, you lose the right to cancel and recover your money. Pro tip: If you're unsure about a DigitInsure purchase, request cancellation immediately rather than waiting.

How to cancel the standalone cancellation cover (travel add-on)

The Standalone Cancellation Cover is a travel add-on that protects you if you need to cancel a ticket or trip. Cancelling this add-on is different from cancelling a primary insurance policy - refunds are generally not available.

Cancellation process for travel add-ons

1. Understand that the Standalone Cancellation Cover is generally non-refundable.
   • Once purchased, you cannot typically cancel and recover your premium.
   • Check your add-on's policy document for the exact terms - some policies may allow exceptions in rare circumstances.
2. If you still want to proceed, contact the SmartBuy concierge or the channel through which you purchased the add-on.
   • This might be a travel booking site, airline partner, or Digit directly.
   • Request guidance on the add-on's cancellation or claims process.
3. Follow the add-on's specific claim or cancellation flow.
   • If you have a legitimate cancellation claim (e.g., the covered event has occurred), submit your claim proof.
   • The SmartBuy team will review and process according to policy terms.
4. If refunds are available under the add-on's terms, they are processed per the policy wording and charges.
   • This is a last resort - most Standalone Cancellation Covers offer no refund.

Digit pricing and subscription plans

Digit offers various insurance products at different price points. Below is a reference table of typical Digit plan pricing in India (all prices in INR).

Sample digit insurance pricing

Pricing varies by age, health profile, coverage level, and location. Always check Digit's website or contact their support for exact quotes for your specific needs.

What happens after you cancel digit

Cancellation brings both immediate and long-term changes to your coverage and records. Understanding what happens next helps you avoid surprises.

Your coverage ends immediately

Once Digit accepts your cancellation, your coverage terminates on the effective cancellation date they specify in the confirmation. Any claims you file after that date will be rejected. If you have ongoing medical treatment or a pending claim, cancel only after you've resolved it or filed it before cancellation takes effect. Warning: Do not cancel a health policy if you're mid-treatment - you could face a claim denial.

Policy records and your data

Digit retains your policy records and personal data for regulatory compliance and audit purposes, even after cancellation. You have the right to request a confirmation of policy termination and account closure details from Digit's customer service. Under the Protection of Personal Information Code (once fully operational), you can also request data deletion, though Digit may retain certain records for legal or tax purposes. Contact Stopee if Digit refuses to provide termination confirmation - we can guide you on escalation.

Re-purchase and waiting periods

If you cancel a health or life policy and later want to re-purchase similar coverage, you may face new waiting periods and underwriting. Your previous policy cancellation is noted in your insurance history and can affect future premiums or eligibility. Some insurers (including Digit) may offer you a "reinstatement" option at a lower cost than re-purchasing - ask about this before cancelling if you think you might re-apply later.

Will you get a refund when you cancel digit

Your refund eligibility depends entirely on which Digit product you hold and when you cancel. Let's break down each scenario clearly.

Digit life insurance refunds

If you cancel during the 30-day free-look period, you receive a refund minus deductions for proportional risk premium, stamp duty, and medical examination fees (if any). For example, a ₹4,000 annual term life policy cancelled after 10 days might yield a refund of ₹3,000-₹3,500. After the free-look period, your refund is based on surrender value, which is typically 0-30% of premiums paid, depending on policy duration.

Digit health insurance refunds

Health policies follow the same 30-day free-look rule as life insurance. You receive a refund minus proportional premium and administrative costs. If you cancel after 30 days, refund eligibility depends on policy terms - some health policies offer no surrender value after the free-look period.

DigitInsure refunds

DigitInsure device and mobile plans are refundable if you cancel within 3 days of purchase (or 24 hours for processing orders). A flat 20% deduction applies. You receive your refund within 4-5 business days to your original payment method. No refund is available after the 3-day window closes.

Standalone cancellation cover refunds

Refunds for the Standalone Cancellation Cover are generally not available if you cancel. This add-on is designed to protect against loss, not to be cancelled mid-term. If you have a covered claim (e.g., the travel event is cancelled), you can file a claim instead of requesting a refund.

Common mistakes when cancelling digit

Cancelling an insurance policy can feel daunting, especially if you've never done it before. We've seen customers make preventable mistakes that delay refunds or result in zero compensation. Here's how to avoid them.

Mistake 1: missing the 30-day free-look window

Many customers realise too late that they've missed the free-look deadline. By day 31, your refund drops from near-full (minus small deductions) to surrender value (often 0-30%). Pro tip: Mark your policy purchase date on your calendar and set a reminder for day 25. Contact Digit by day 28 to be safe.

Mistake 2: not gathering your policy number before contacting support

Digit's support team cannot process cancellations without your policy number. If you call without this information, you'll be asked to provide it, wasting time. Your policy number is in your purchase confirmation email and policy document. Have it handy before you call, email, or message Digit.

Mistake 3: assuming DigitInsure cancellations are like other digit products

DigitInsure has a 3-day (or 24-hour) cancellation window, not 30 days. If you delay thinking you have a month to decide, you'll lose the right to cancel and refund. Act fast - within 24-48 hours of purchase, contact DigitInsure to ensure you're within the window.

Mistake 4: cancelling a health policy mid-treatment

If you cancel a Digit health policy while you're receiving treatment, Digit will deny any claims filed after cancellation takes effect. Hospitals won't know your policy is cancelled, and you could face a bill you can't recover. Always complete or file pending claims before cancelling.

Mistake 5: not keeping proof of cancellation

After Digit confirms your cancellation, keep the confirmation email forever. If a dispute arises (Digit claims you never cancelled, or the refund doesn't arrive), this email is your evidence. Save it to cloud storage, print a copy, or screenshot it.

Your cancellation checklist for digit

Use this checklist to ensure you don't miss any step when cancelling Digit insurance.

Before contacting digit

• Locate and note your Digit policy number (in policy document or email).
• Confirm the purchase date to check if you're within the 30-day free-look period.
• Review your policy document for any pending claims or active coverage you need.
• Note the support channel you prefer: email, phone, or WhatsApp.
• If you have ongoing medical treatment, contact your doctor or hospital to resolve it before cancelling.

During cancellation

• Contact Digit via your preferred channel with your policy number.
• Clearly state that you want to cancel under the free-look period (if eligible).
• Request a cancellation form or ask what documents you need to submit.
• Get the email address or address where you should send documents.
• Ask for an expected refund timeline.
• Request a cancellation reference number after submission.

After cancellation

• Save the cancellation confirmation email permanently.
• Monitor your bank account for the refund (4-10 business days, depending on product).
• If the refund doesn't arrive within the stated timeline, contact Digit with your reference number.
• If Digit refuses to refund you, document all communications and contact your state consumer authority.

When you should keep your digit policy

Before you cancel, consider whether cancellation truly serves your interests. Some scenarios favour keeping your policy.

When to hold on to digit insurance

Keep your Digit Life or Health Insurance if you have upcoming medical needs, ongoing treatment, or if the policy cost is minimal relative to your income. Switching to a new insurer may result in higher premiums due to age or health changes. If you're on the fence, contact Stopee - our advisors can help you compare cancellation costs against re-purchase costs with other insurers.

Additionally, if you're past the free-look period, the surrender value is often negligible. You might be better off keeping the policy and simply not renewing it next year. At renewal, you're free to switch insurers without penalty.

Digit's cancellation contact addresses and escalation

If Digit refuses your cancellation or refund, you have formal escalation channels under Indian consumer law. Here's how to reach Digit and when to escalate to authorities.

Digit customer service contacts

For Digit Life Insurance:
Email: life@godigit.com
Phone: 1800-296-2626
WhatsApp: 99601-26126

For Digit Health Insurance:
Phone: 1800-258-5956

For DigitInsure (mobile/device):
Visit: digitinsure.co.in/refund_returns

Physical address for grievance escalation:
Digit Insurance Company Limited
Grievance Redressal Officer
Bengaluru office (principal address)
Bengaluru, India

Alternatively, Digit maintains a registered office in Pune. If Bengaluru doesn't respond, send your grievance to the Pune office for processing.

If digit refuses to refund you

If customer service denies your legitimate refund claim, escalate to your state's consumer authority or the National Consumer Disputes Redressal Commission (NCDRC). File a complaint under the Consumer Protection Act, 2019 citing IRDAI free-look rules and the specific policy terms you're relying on. Stopee has helped thousands of consumers win refund disputes by providing evidence and clear legal arguments. Document everything: emails, call records, and policy documents. We recommend consulting Stopee or a consumer rights advocate if Digit refuses to engage.

Final thoughts on cancelling digit policies

Cancelling a Digit insurance policy is straightforward when you know your rights and follow the correct process. Whether you're cancelling a term life plan within the 30-day free-look period or a DigitInsure device plan within 3 days, the key is to act quickly, keep proof, and escalate to authorities if Digit refuses a legitimate refund.

At Stopee, we believe you deserve clear, empowering guidance on every cancellation decision. We've helped thousands of consumers cancel subscriptions and insurance policies by clarifying their rights, explaining refund deductions, and supporting them through escalation when needed. If you have questions about your Digit cancellation, or if Digit refuses to process your cancellation or refund, visit Stopee.com for step-by-step support and escalation templates. Your consumer rights are worth protecting.