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Cancel Keepsafe: The Right Way
How to cancel keepsafe in india and protect your privacy rights
What is keepsafe and why you might want to cancel
Keepsafe is a mobile-first cloud storage app that encrypts your photos, videos and documents behind PIN, fingerprint or face locks. It's available on Android (Google Play) and iOS (App Store), plus web-based subscriptions. You pay for Premium features either through your phone's app store or directly via Keepsafe's website.
You might be cancelling because your subscription no longer fits your needs, you've found an alternative, or you simply want to reduce monthly expenses. Whatever your reason, Stopee is here to guide you through every step and ensure you avoid unexpected charges.
Where keepsafe operates
Keepsafe serves users across India through Google Play Store and Apple App Store. Subscriptions are billed in Indian Rupees (INR) and governed by Keepsafe's Terms of Service. Understanding where you subscribed is your first step toward cancelling successfully.
Understanding your consumer rights in india
Your cancellation rights in India are protected by the Consumer Protection Act, 2019, which gives you the right to discontinue a service with reasonable notice.
Your statutory protections
Under the Consumer Protection Act, 2019, you have the right to cancel services and seek remedies if a company engages in unfair trade practices. If Keepsafe charges you after you've requested cancellation, or refuses to process your cancellation request, you can file a complaint with your State Consumer Disputes Redressal Commission.
Additionally, if you subscribed through Google Play or Apple App Store, you're also protected by those platforms' consumer policies. Both stores allow you to dispute charges within a set timeframe if you can prove you requested cancellation.
What to document before you cancel
Screenshot your subscription details (plan name, renewal date, billing amount) and keep a record of your cancellation confirmation. This protects you if Keepsafe or the payment processor charges you again. Stopee recommends you save these receipts for at least 90 days after cancellation.
How to cancel keepsafe on google play (Android)
Cancelling your Keepsafe Premium subscription on Google Play is straightforward and takes about 2 minutes.
- Open the Google Play Store app on your Android phone or tablet.
- Look for the colourful triangle icon on your home screen.
- Tap your profile icon in the top right corner.
- This is usually a circular image with your Google account photo or initial.
- Select "Payments and subscriptions" from the dropdown menu.
- You may need to scroll down to find this option.
- Tap "Subscriptions" to view all active subscriptions linked to your Google account.
- Find and select "Keepsafe Premium" from the list of active subscriptions.
- Tap the "Cancel subscription" button.
- Warning: Do not confuse this with "Pause subscription"-that temporarily freezes charges but does not cancel the service.
- Follow the on-screen prompts to confirm your cancellation.
- Google Play may offer you a discount to keep your subscription; declining this confirms your final cancellation.
- You will receive an email confirmation to your Google account within minutes.
- Pro tip: Screenshot this confirmation email as proof of cancellation for your records.
Once you've cancelled on Google Play, your Keepsafe Premium access remains active until the end of your current billing period (usually 1 month from now). After that date, your subscription will not renew.
How to cancel keepsafe on the app store (iOS)
If you subscribe on iOS via Apple's App Store, the cancellation process is slightly different but equally simple.
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Scroll down and tap your name at the top of the Settings menu.
- This opens your Apple ID account settings.
- Tap "Subscriptions" to view all active subscriptions.
- Locate "Keepsafe Premium" in your list of subscriptions.
- Tap "Cancel Subscription" or "Manage" and then select "Cancel".
- Warning: Some versions of iOS show "Remove" instead of "Cancel"-both mean the same thing.
- Confirm your cancellation when prompted.
- Apple will ask you why you're cancelling; you can skip this step or provide feedback if you wish.
- You will receive an email confirmation from Apple to the email address associated with your Apple ID.
- Pro tip: Forward this confirmation to yourself or save it somewhere you'll find it later.
Your Premium access continues until the end of your billing cycle. After that date passes, Keepsafe will not charge you again.
How to cancel keepsafe if you subscribed directly
If you subscribed to Keepsafe directly through their website rather than via Google Play or the App Store, follow these steps.
- Visit the official Keepsafe policies page at getkeepsafe.com/policies/.
- Review the Terms of Service to locate the cancellation section.
- Look for headings like "Cancellation", "Billing", or "Subscription Management".
- Follow the web-based cancellation flow specified in their Terms.
- This usually involves logging into your Keepsafe account and accessing a subscription management page.
- Alternatively, contact Keepsafe support directly via their help centre at support.getkeepsafe.com.
- Request cancellation of your subscription and ask for written confirmation.
- Keep a copy of any cancellation confirmation or support ticket number.
- Pro tip: If Keepsafe delays your cancellation beyond 3 business days, escalate your complaint to the Stopee consumer support team for guidance on next steps.
Direct subscriptions may take up to 5 business days to process, depending on Keepsafe's internal procedures. Always ask for a confirmation email or ticket number to track your request.
What happens after you cancel keepsafe
Cancelling your subscription is just one step; understanding what happens next ensures you're not caught off guard.
Your access and data after cancellation
Once you cancel, you keep full access to Keepsafe Premium until the end of your current billing period. After that date, your account reverts to the free version. Your uploaded photos, videos and documents remain stored in your Keepsafe account unless you manually delete them.
If you want to delete your entire account and all data, visit the account deletion section in Keepsafe's help centre. Account deletion is permanent and cannot be undone, so only choose this if you're certain you won't need your stored media again.
Timing your cancellation to avoid extra charges
To avoid surprise charges after your cancellation, cancel at least 48 hours before your renewal date. For Google Play and App Store subscriptions, this buffer gives their systems time to process your request. For direct Keepsafe subscriptions, aim for at least 24 hours notice before renewal.
Pro tip: Mark your current renewal date in your phone's calendar and set a reminder for 5 days before. This gives you a safety window to cancel without risking an unwanted charge.
What not to do after cancellation
Deleting the Keepsafe app from your phone does not cancel your subscription. Nor does deleting your Keepsafe account automatically stop charges. You must cancel through the store (Google Play, App Store) or through Keepsafe's web portal-nowhere else will cancel your recurring payment.
Stopee has seen countless consumers make this mistake and face unexpected charges months later. Always confirm your cancellation through the official channel where you originally subscribed.
Keepsafe refund policy and your options
Understanding Keepsafe's refund policy helps you know what to expect if you've already paid for unused time.
Official keepsafe refund policy
Keepsafe's Terms of Service state that fees for services are non-refundable and there are no prorated refunds for unused time. This means if you cancel mid-month, Keepsafe will not reimburse you for the remaining days.
However, this policy does not override your consumer rights under Indian law. If you can prove that Keepsafe failed to deliver the service you paid for, or engaged in unfair billing practices, you may still have grounds for a refund.
How to request a refund through payment processors
Refund requests are not handled by Keepsafe directly. Instead, you must dispute the charge through your payment processor:
- Google Play refunds: Open Google Play Store, go to "Account", "Payments and subscriptions", find your Keepsafe charge, tap "Report a problem", and follow the dispute process. Google Play offers a refund window of up to 48 hours after purchase.
- Apple App Store refunds: Visit reportaproblem.apple.com, select your Keepsafe charge, choose your reason for the refund request, and submit. Apple typically responds within 24 to 48 hours.
- Direct billing refunds: Contact Keepsafe support and formally request a refund in writing. If they refuse, escalate to your bank's chargeback process.
Warning: You have a limited window (usually 30 to 60 days from the charge date) to dispute a payment. Act quickly if you believe you were incorrectly charged.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be simple, yet many people stumble into costly traps. Here's how to sidestep the most frequent errors.
Mistake one: confusing "pause" with "cancel"
Google Play and some app stores offer a "pause subscription" option. Pausing temporarily stops charges but does not cancel the subscription. After the pause ends, your charges resume automatically. If you truly want to cancel, always select "cancel" or "remove"-never "pause".
Mistake two: assuming app deletion cancels your subscription
Deleting Keepsafe from your phone is not cancellation. Your subscription remains active in Google Play, the App Store, or Keepsafe's billing system, and you will be charged again at the next renewal. You must explicitly cancel through the store or Keepsafe's website.
Mistake three: missing the renewal date
If you cancel after your renewal date has passed, you may be charged for another billing period. Stopee recommends checking your current billing cycle and cancelling at least 48 hours beforehand to avoid this trap.
Mistake four: not saving your cancellation confirmation
Without proof of cancellation, you have no leverage if Keepsafe charges you again. Always screenshot or save your confirmation email, ticket number, or confirmation page. This is your insurance policy.
Keepsafe pricing and subscription plans in india
Pricing for Keepsafe in India varies by region and may change over time. Here's what you need to know to compare plans.
| Plan | Storage | Estimated monthly price (INR) | Renewal cycle | Best for |
|---|---|---|---|---|
| Keepsafe free | Limited free storage | Free | N/A | Light users with few photos |
| Keepsafe Premium | Unlimited encrypted storage | Approximately 99-199 per month | Monthly or annual | Users needing secure backup for high-value media |
| Annual premium plan | Unlimited encrypted storage | Approximately 999-1299 per year | Annual | Budget-conscious users willing to commit long-term |
Pro tip: Check the app store listing for your device to confirm current pricing in your region. Prices may differ between Google Play and the App Store, and Keepsafe may run promotional offers.
Should you cancel keepsafe? pros and cons
Before you commit to cancellation, consider whether Keepsafe truly no longer serves you.
Reasons to keep keepsafe premium
- You regularly back up sensitive photos, videos or documents that need extra security.
- You value end-to-end encryption and biometric protection for your private media.
- You have poor or unreliable backup through your phone's native cloud service (Google Photos, iCloud).
- You need organised folders and search functions for thousands of media files.
Reasons to cancel keepsafe premium
- Your phone's native backup (Google Photos Backup, iCloud) covers your needs.
- You no longer have sensitive media that requires encrypted storage.
- The monthly cost (99-199 INR) is no longer worth it to you.
- You've found a cheaper or better-featured alternative (e.g., Microsoft OneDrive, Amazon Photos).
- You want to consolidate your subscriptions and reduce monthly spending.
Cancellation checklist for keepsafe
Use this checklist to ensure your cancellation is complete and your account is secure.
| Task | Platform | Status |
|---|---|---|
| Check current renewal date | Google Play / App Store / Direct | ☐ Done |
| Cancel subscription 48 hours before renewal | Google Play / App Store / Direct | ☐ Done |
| Screenshot or save cancellation confirmation | All platforms | ☐ Done |
| Verify no charges appear 5 days after renewal date | Google Play / App Store / Bank statement | ☐ Done |
| Download or delete your Keepsafe data (optional) | Keepsafe app or account settings | ☐ Done |
| File a complaint with your State Consumer Commission if charged after cancellation | Online portal | ☐ Done (if needed) |
Escalation and consumer protection if keepsafe refuses to cancel
If Keepsafe or the payment processor refuses to process your cancellation, you have legal remedies.
Step one: request in writing
Send a formal email to Keepsafe support asking for cancellation. Use words like "I hereby request cancellation of my subscription effective immediately" to make your intent clear and create a paper trail. Keep this email and any response.
Step two: dispute through the payment processor
If Keepsafe does not respond within 5 business days, file a dispute or chargeback with Google Play, Apple, or your bank. Provide your cancellation request email as evidence.
Step three: escalate to your state consumer disputes redressal commission
If the payment processor does not resolve your case, file a consumer complaint with your State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Include your cancellation requests, confirmation emails (or lack thereof), and proof of unwanted charges. Stopee recommends including a copy of Keepsafe's Terms of Service to show they failed to honour their own cancellation procedures.
The State Commission can order Keepsafe to refund you, pay compensation, and cover your legal costs. This is a free process available to all Indian consumers.
Where to file a consumer complaint in india
Visit the National Consumer Disputes Redressal Commission portal at consumercomplaints.gov.in to file online. You'll need your cancellation proof, billing statements, and a brief description of the issue. Stopee has helped thousands of consumers use this process to recover refunds and protect themselves from recurring charges.
Key takeaways and next steps
Cancelling Keepsafe is straightforward when you follow the right process. You now know how to cancel on Google Play, the App Store, or directly through Keepsafe's website. You understand what happens to your account after cancellation, why refunds are difficult but not impossible, and how to protect yourself under Indian consumer law.
Most importantly, you now have a clear checklist and escalation path if anything goes wrong. Save your cancellation confirmation, monitor your billing for the next 30 days, and know that Stopee is here to guide you if Keepsafe charges you after you've cancelled.
If you encounter any issues during cancellation or believe you've been unfairly charged, file a complaint immediately. The sooner you act, the stronger your case becomes. Stopee has helped thousands of consumers cancel subscriptions safely and recover unwanted charges. Visit stopee.com to learn more about your rights or to share your Keepsafe cancellation experience with others.
Contact details for escalation
If you need to escalate your Keepsafe cancellation issue, use these official channels.
Keepsafe support: Visit support.getkeepsafe.com or email support through their help centre. Response times typically range from 24 to 72 hours.
Google Play billing support: Open Google Play Store, tap your profile icon, select "Settings", then "About Google Play Store", then "Help Centre". Or visit support.google.com/googleplay.
Apple App Store support: Visit reportaproblem.apple.com or contact Apple Support at support.apple.com. Live chat is available 24/7.
National Consumer Disputes Redressal Commission (India): File online at consumercomplaints.gov.in. For urgent issues, contact your State Consumer Commission directly. Stopee recommends contacting them if Keepsafe has charged you more than once after cancellation.
Reserve Bank of India (RBI) - Ombudsman: If your bank or payment processor is not resolving your chargeback, file a complaint with the RBI at cms.rbi.org.in. This is free and confidential.