Manage Scruff

How to cancel scruff in india and stop unwanted charges

What is scruff and why you might want to cancel

Scruff is a social and dating app built for gay, bisexual, transgender, and queer communities. The platform lets you create a profile, browse other users, send and receive messages, and unlock premium features through paid subscriptions like SCRUFF Pro and Boosts. If you've signed up and now want to step back, or if you're being charged without using the service, cancellation is straightforward once you know where to look. At Stopee, we help thousands of users navigate subscription cancellations across every major platform, and Scruff is no exception.

Why cancellation matters

Many users download Scruff, try it for a few days, and forget they've activated a paid subscription. The app continues to renew automatically, deducting money from your bank account or card every month. Cancelling stops that cycle and saves you money. Even if you plan to return to the app later, deactivating your paid plan now prevents unnecessary charges while you're away.

Key platforms where scruff charges you

Scruff operates on three billing systems in India: the Apple App Store (for iPhone users), Google Play (for Android users), and direct web-based payments processed by Stripe. Your cancellation method depends entirely on which platform you used to buy your subscription. This guide walks you through each one.

Your consumer rights under indian law

Before you cancel, understand what the law protects you from.

Consumer protection act 2019 and your refund rights

Under India's Consumer Protection Act 2019, you have the right to seek a refund if you were charged for a service you did not authorise or if the service failed to deliver as promised. If Scruff charged your payment method without your explicit consent, or if you cancelled within a cooling-off period and were still billed, you can file a complaint with your state's Consumer Redressal Commission. Stopee recommends documenting all transaction receipts and communication attempts with Scruff Support before escalating.

Payment gateway protections

If you paid via Stripe, Apple, or Google, those platforms also have dispute resolution processes. You can file a chargeback claim with your bank if billing errors persist after you've cancelled. Keep copies of your cancellation confirmation and bank statements as evidence.

Scruff pricing in india

Before you cancel, here's what Scruff currently charges users in the Indian market.

These prices were recorded in early 2026 and may fluctuate. Stopee recommends checking your latest invoice in the app to confirm your exact plan and renewal date before cancelling.

How to cancel scruff on iPhone (App store)

If you subscribed through Apple's App Store, you must cancel directly in your iPhone settings. Apple manages all billing and renewals for app subscriptions purchased on iOS.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone.
   • Scroll down and tap your Apple ID name at the top of the screen.
2. Select Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Find and tap SCRUFF in the subscription list.
   • If you don't see it, scroll down to check inactive subscriptions.
4. Tap Cancel Subscription at the bottom of the screen.
   • A warning will appear explaining that you'll lose access to premium features.
5. Confirm the cancellation.
   • Apple will show you the final date you'll have access (usually the end of your current billing cycle).

Important timing for iOS cancellations

Warning: You must cancel at least 24 to 48 hours before your renewal date, otherwise Apple will charge you again. Check your most recent receipt in the app to find your renewal date. Stopee advises setting a phone reminder 3 days before renewal as a safety net.

Pro tip: After you tap Cancel Subscription, Apple sends you a confirmation email. Save this email as proof of cancellation in case you're charged after cancelling.

How to cancel scruff on android (Google play)

Android users who subscribed through Google Play must cancel in the Play Store app or through the Scruff app's settings, which redirects to Google Play.

Cancellation via google play store app

1. Open the Google Play Store app on your Android phone.
   • Tap the profile icon in the top right corner.
2. Select Subscriptions from the dropdown menu.
   • You'll see all your active and inactive app subscriptions.
3. Tap SCRUFF.
   • Review your plan details and renewal date.
4. Tap Cancel Subscription.
   • Google Play will ask you to confirm and may offer a discounted renewal to tempt you to stay.
5. Confirm your cancellation.
   • Google sends a confirmation email to your registered Gmail account.

Cancellation directly from the scruff app

Some Android users find a "Manage Subscription" button inside the Scruff app itself. Tapping this option opens Google Play automatically and directs you to your subscription page. The steps are identical to the method above.

Warning: Cancel at least 48 hours before your renewal date on Google Play, just as you would on iOS. Google's billing system operates independently of Scruff, so Scruff cannot cancel your subscription for you.

How to cancel scruff on the web or via direct billing

If you purchased your subscription directly on Scruff's website or through a direct in-app payment (processed by Stripe rather than Apple or Google), you cancel through your account settings.

Cancellation via your scruff account

1. Log in to your Scruff account on the website or in the app.
   • Navigate to Account Settings or Profile.
2. Look for a Subscription, Billing, or Payment Method section.
   • This section shows your active plan and next renewal date.
3. Find the Cancel or Downgrade button.
   • If you don't see an obvious cancellation button, check for a "Manage Plan" or "Edit Subscription" option.
4. Confirm your cancellation.
   • Scruff will ask you why you're leaving (optional) and show a confirmation message.

If you can't find the cancellation option

Some direct-billing setups don't display a visible cancellation button. In that case, use Scruff's Contact Support option inside the app or on their website. Write a clear email stating you want to cancel your subscription, include your account username and the email address associated with your payment method, and request written confirmation of cancellation. Stopee recommends keeping this email and Scruff's response for your records.

Pro tip: Before contacting support, take a screenshot of your current billing information. This speeds up the process and gives you proof of what you reported.

What happens after you cancel scruff

Cancelling your subscription is not the same as deleting your account, and it doesn't immediately remove you from the app.

Access to paid features after cancellation

When you cancel, auto-renewal stops, but you typically retain access to SCRUFF Pro features until the end of your current billing cycle. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you can use premium features until the 30th at no extra charge. After that date, your account reverts to a free Scruff account with limited features.

Your account and profile remain active

Cancelling a subscription does not delete your profile, messages, or account data. Your profile stays visible to other users and your message history is preserved. If you want to fully remove yourself from Scruff, you must separately delete your account through the app's settings or by contacting Scruff Support. This is an important distinction if privacy is your concern.

Re-subscribing in the future

You can always reactivate a paid plan later. Once you cancel, Scruff may send you promotional offers encouraging you to return. There's no penalty for cancelling and later resubscribing.

Refund policy and getting your money back

Refunds for Scruff subscriptions depend on which platform processed your payment.

Refunds for app store purchases

Scruff does not issue refunds for subscriptions billed through the Apple App Store. Apple retains all billing authority for App Store subscriptions. If you believe you were overcharged or subscribed by mistake, you must request a refund directly from Apple through their "Report a Problem" portal. Visit reportaproblem.apple.com, select the Scruff charge, and explain why you want a refund. Apple typically processes refunds within 5 to 10 business days. You can also contact Apple Support by phone or through the Apple Support app.

Refunds for google play purchases

Similarly, Google Play manages all refunds for Android subscriptions. Scruff cannot refund Play-billed charges. Log into your Google Play account, find the Scruff charge in your order history, and select "Refund" if available. Google's refund eligibility depends on how long ago you made the purchase. Generally, you must request a refund within 48 hours of the charge. If that window has closed, you can still file a dispute through your bank.

Refunds for direct web purchases

If you paid Scruff directly via Stripe on their website, refund eligibility is at Scruff's discretion. The company is not obligated to offer refunds, pro-rated or otherwise. However, if you cancel within a few days of purchase and haven't used the service, contact Scruff Support and request a refund as a gesture of goodwill. Keep your transaction ID ready. If Scruff refuses and you believe you were charged without authorisation, you can dispute the charge with your bank within 180 days of the transaction.

Pro tip: Consumer complaints to Scruff are more likely to result in a refund than silence. Stopee has found that politely explaining your situation and providing transaction evidence increases the chances of a goodwill refund.

Common cancellation mistakes to avoid

We understand cancellation can feel stressful, especially if you're frustrated by unexpected charges. Here are the pitfalls that trap most users.

Mistake 1: cancelling only in the app

If you subscribed through the App Store or Google Play, logging out of the Scruff app or deleting it does not cancel your subscription. You must cancel through Apple Settings or Google Play itself. Many users delete the app thinking they've cancelled and are shocked to find charges continue.

Mistake 2: missing the renewal date deadline

On iOS, you must cancel 24 to 48 hours before renewal. On Android, the window is 48 hours. If you cancel after this deadline, you'll be charged again. Set a phone alarm 3 days before your renewal date as a safety measure.

Mistake 3: assuming your cancellation went through without proof

Always wait for a confirmation email from Apple, Google, or Scruff. Screenshot the cancellation page and save the confirmation email. Without proof, you cannot dispute a charge if you're billed after cancelling.

Mistake 4: not checking for multiple subscriptions

Some users have both an iOS and Android account, or a web account plus an App Store subscription. Check all platforms to ensure you cancel every active Scruff subscription. Stopee recommends reviewing your email receipts from the past 12 months to identify all Scruff charges.

Cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

• Check your most recent Scruff receipt or bank statement to confirm your renewal date.
• Identify which platform billed you: App Store, Google Play, or direct Scruff billing.
• Cancel on the correct platform (iOS Settings, Google Play app, or Scruff website).
• Cancel at least 48 hours before your renewal date.
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email from Apple, Google, or Scruff.
• Check your bank or card statement 5 to 7 days after your original renewal date to confirm no charge appears.
• If you are charged after cancelling, contact Scruff Support and Apple/Google within 24 hours with your cancellation proof.
• If you want to delete your account entirely, separately request account deletion from Scruff Support.

When to keep your scruff subscription

Cancellation isn't always the right choice. Consider keeping your subscription active if you're a regular, active user who values the premium features like increased profile visibility and unlimited boosts. The pricing is reasonable compared to other dating apps, and SCRUFF Pro offers genuine value if you're serious about connecting with others.

Pause instead of cancel

If you're stepping back temporarily but plan to return, ask Scruff Support about pausing your subscription. Some apps offer pause features that freeze your renewal for 30 to 90 days without cancelling entirely. This preserves your account settings and prevents the small but annoying task of reactivating later. Stopee has helped users negotiate pause periods when cancellation felt too final.

Contact scruff to confirm cancellation

If you're still unsure about your cancellation status or if you've cancelled but continue to receive charges, reach out to Scruff directly. While Scruff does not have a single official support phone number listed in India, you can contact them via in-app support or through their website's contact form.

Pro tip: Provide your account username, registered email, and recent transaction details when you contact support. This speeds up their response and prevents confusion.

Cancelling a subscription should never be a frustrating maze. Stopee has guided thousands of consumers through platform-specific cancellations, and you're not alone in navigating this process. Whether you cancel on iOS, Android, or the web, following these steps ensures your subscription ends cleanly and your wallet stays protected. If Scruff continues to charge you after cancellation, the Consumer Protection Act 2019 gives you grounds to file a complaint and recover your money. You have rights, and Stopee is here to help you understand and exercise them.