Manage Trulymadly

How to cancel trulymadly and stop unwanted charges in india

Understanding trulymadly and why you might want to cancel

Trulymadly is a mobile dating app that helps singles connect through profile verification and compatibility matching. The app operates via its website and through third-party stores like Apple App Store and Google Play Store, offering tiered subscriptions and in-app purchases to unlock premium features.

You may decide to cancel for many reasons: you've found a match, the service isn't meeting your expectations, you're unhappy with profile quality, or customer support hasn't resolved your concerns. Whatever your reason, Stopee understands that cancelling smoothly matters - especially when you want to stop auto-renewal before the next billing cycle hits your account.

How trulymadly's billing works

Subscriptions auto-renew by default unless you actively cancel them. Simply deleting the app or your profile does not stop billing. You must cancel through the exact platform where you purchased: the Trulymadly website, Apple App Store, or Google Play Store. This is the most common mistake users make, and Stopee has guided thousands of users through this process to avoid surprise charges.

Why cancelling properly protects your wallet

Auto-renewal clauses mean your card keeps getting charged on your billing date. If you don't cancel before that date arrives, you'll be charged for another subscription period. Stopee recommends treating cancellation as urgent - don't delay if you've decided to leave.

Your consumer rights in india and why they matter

India's consumer protection framework gives you specific rights when cancelling digital services and subscriptions.

Key protections under indian consumer law

The Consumer Protection Act, 2019 protects you against unfair terms, hidden charges, and services that fail to match their description. If Trulymadly misrepresents features, fails to deliver promised services, or makes cancellation deliberately difficult, you have grounds to file a complaint. You have the right to clear information about subscription terms, auto-renewal, and cancellation processes - displayed in plain language before you pay.

Under the Information Technology Act, 2000 and Telecom Regulatory Authority of India (TRAI) rules, digital service providers must make cancellation as easy as subscription. If Trulymadly's cancellation process is hidden, labyrinthine, or non-functional, that may violate your rights.

Where to escalate if trulymadly refuses to help

If you cancel but charges continue, or if customer support ignores your requests, escalate to the National Consumer Helpline (1800-11-4000, toll-free) or file a complaint with your state consumer commission. Stopee recommends keeping all receipts, screenshots of your subscription settings, and email correspondence - these are your evidence if you need to file a formal complaint.

How to cancel trulymadly: step-by-step methods

Cancellation differs depending on where you purchased your subscription. Follow the correct method for your platform to ensure your subscription ends and billing stops.

Cancel a trulymadly subscription purchased on the website

If you signed up directly through Trulymadly's website and paid with a credit card, debit card, or UPI, use these steps.

1. Open Trulymadly.com and sign in to your account using your email and password.
2. Navigate to Account Settings - usually found in a menu icon (three horizontal lines) at the top right or in a profile dropdown.
3. Select Subscriptions or Billing from the settings menu.
4. Look for your active subscription. Stopee users often report seeing a summary like "Premium subscription - Active until [date]".
5. Click Cancel Subscription or Manage Subscription.
6. Confirm your cancellation when prompted. Read the confirmation screen carefully - some apps ask "Are you sure?" multiple times to discourage cancellations.
7. Screenshot your confirmation page showing the cancellation has been processed. This is your proof if disputes arise later.

Pro tip: Cancellation via the website typically takes effect immediately, but your paid period remains active until your renewal date. You keep access to premium features until that date passes.

Cancel a trulymadly subscription purchased via apple app store

If you subscribed through an iPhone or iPad using Apple's payment system, cancel here - not within the Trulymadly app itself.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Trulymadly in your active subscriptions list.
5. Tap Cancel Subscription.
6. Confirm your cancellation. Apple will ask "Do you want to cancel the subscription to Trulymadly?" - tap Confirm.
7. Take a screenshot showing the status has changed to "Expires on [date]". This proves cancellation occurred.

Warning: Do not assume deleting the Trulymadly app stops Apple billing. It does not. You must cancel within Apple's subscription settings. Stopee has documented cases where users deleted the app only to discover charges continuing three months later.

Alternative method via Apple ID: You can also cancel via the App Store app directly. Open App Store, tap your profile icon (top right), select Subscriptions, tap Trulymadly, and select Cancel Subscription.

Cancel a trulymadly subscription purchased via google play store

If you subscribed through an Android device using Google's payment system, cancel through Google Play - not within Trulymadly.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find and tap Trulymadly in your list.
5. Tap Cancel subscription.
6. Follow the prompts and confirm cancellation. Google will display "You've cancelled this subscription" with an expiry date.
7. Screenshot this confirmation page as proof.

Pro tip: If you're outside India but use an Indian payment method, Google Play may show prices in INR and allow cancellation through the same steps. Stopee recommends verifying your refund eligibility during cancellation - some early-tier subscriptions qualify for refunds within 48 hours of purchase if you act quickly.

What happens immediately after you cancel

Cancellation can feel uncertain - here's exactly what to expect in the days and weeks following.

Access and remaining features

After you cancel, your paid subscription remains active until your billing period ends. If you paid for a one-week subscription on March 1st and cancelled on March 3rd, you still have premium access through March 7th. You don't lose features mid-cycle.

Your account and profile data typically stay in place unless you delete them separately. Stopee advises against deleting your profile immediately after cancellation - wait until your paid period truly expires so you don't accidentally lose access you've paid for.

Auto-renewal stops immediately

The moment you cancel, auto-renewal halts. When your current billing period ends, Trulymadly will not charge your card again. Your payment method will not be stored for future charges.

Verify cancellation by checking your subscriptions list

Return to the platform where you cancelled (Trulymadly website, Apple ID, or Google Play) within 24 hours. Confirm that Trulymadly no longer appears as "Active" in your subscriptions. It should show "Expires on [date]" or no longer appear at all. If it still shows "Active", Stopee recommends cancelling again or contacting support immediately.

Refunds, credits, and your eligibility

Trulymadly's published refund policy states all purchases are non-refundable and no credits apply to partially used subscription periods. However, third-party platform policies may override this in specific circumstances.

Can you get a refund directly from trulymadly?

According to Trulymadly's stated terms, the answer is typically no. Once you've purchased a subscription, your money is spent. Cancellation stops future charges but does not recover what you've already paid for this period.

Exception: If you can prove fraudulent charges (e.g., someone else used your account without permission), contact Trulymadly support with evidence. Stopee has seen support teams issue refunds in confirmed fraud cases, though response times can be slow.

Refunds through apple app store

Apple allows refunds within 14 days of purchase for app subscriptions if you request them through the App Store. You cannot ask Trulymadly for this refund - you must request it directly from Apple.

1. Open the App Store app and tap your profile icon.
2. Select Purchase History.
3. Find the Trulymadly transaction.
4. Tap Report a Problem.
5. Describe your issue (e.g., "Charged for subscription I did not intend to renew") and request a refund.
6. Apple reviews your request within 48 hours and either approves or denies it.

Pro tip: Apple is more likely to approve refunds if you act within 7 days of the charge. Be honest about your reason - "I didn't use it" works better than "I didn't authorise this" if the former is true.

Refunds through google play store

Google Play offers a 48-hour refund window for app subscriptions from the date of purchase. Request it through the Play Store app or play.google.com.

1. Open the Google Play Store app and tap your profile icon.
2. Select Payments and subscriptions, then Subscriptions.
3. Tap Trulymadly.
4. Select Refund subscription (if available within the 48-hour window).
5. Confirm your refund request.

Google typically processes approved refunds within 5-7 business days. The amount returns to your original payment method.

Trulymadly pricing and what you're paying for

Understanding pricing helps you decide whether cancellation is the right choice and whether renewal charges are justified.

Current pricing in indian rupees

Pro tip: Stopee observes that pricing varies by device, region, and active promotions. The price you see may differ from what's listed here if Trulymadly is running a limited-time offer. Always check your account settings or invoice before paying to confirm the exact amount.

Common mistakes users make when cancelling

Cancellation feels simple until it goes wrong. Stopee has documented patterns of user error that lead to continued charges and frustration - here's how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Your phone's storage and your subscription are two separate things. Deleting Trulymadly from your device does absolutely nothing to stop billing. Your card keeps getting charged on renewal day because the subscription exists in Apple's, Google's, or Trulymadly's system - not on your phone.

Fix: Cancel through the platform where you subscribed (Apple ID, Google Play, or Trulymadly website). Deletion of the app is optional and irrelevant to billing.

Mistake 2: cancelling in the wrong place

If you bought via Apple App Store but cancel through Google Play, nothing happens. Your subscription remains active in Apple's system. You must cancel where you paid.

Fix: Ask yourself: "Did I subscribe on the Trulymadly website, via Apple, or via Google?" Then cancel in that exact location. Stopee recommends writing down where you subscribed immediately after purchase so you don't forget later.

Mistake 3: assuming you'll cancel "next week"

Auto-renewal dates sneak up fast. If your renewal date is March 10th and you think "I'll cancel on March 9th," you risk forgetting and being charged on March 10th at 12:01 AM. Stopee advises cancelling as soon as you've decided to leave - don't procrastinate.

Fix: Cancel immediately when you decide to go. Set a phone reminder for your renewal date so if cancellation fails, you catch it within hours instead of days.

Mistake 4: not keeping cancellation proof

If a dispute arises later ("Why was I charged after I cancelled?"), you need evidence. Users who delete emails or forget to screenshot their cancellation confirmation can't prove they cancelled. Support teams ask for this proof before investigating.

Fix: Screenshot every confirmation page showing cancellation. Save the confirmation email from Apple, Google, or Trulymadly. Keep these files for at least six months after cancellation.

Trulymadly's customer service and support options

If cancellation fails, charges continue, or you encounter problems, you'll need to contact Trulymadly directly. Here's what Stopee has observed about their support responsiveness.

Support channels and response times

Trulymadly offers in-app support, email, and social media contact options. Response times range from immediate (in-app chat) to several days (email). Reviews on Justdial and other platforms indicate mixed experiences - some users report helpful support, while others describe slow responses and unresolved complaints.

User feedback frequently mentions difficulty reaching support for billing disputes and cancellation confirmations. Stopee recommends documenting all support contact attempts - dates, times, messages sent, and responses received - for potential escalation to consumer authorities.

What to do if support doesn't respond

If Trulymadly support ignores your cancellation request or billing complaint after 7 days, escalate to the National Consumer Helpline (1800-11-4000) or file a complaint with your state consumer commission. Include all documentation: receipts, screenshots, support conversations, and cancellation confirmations. The consumer authority has power to order refunds and penalties if it finds Trulymadly acted unfairly.

Your cancellation checklist and final steps

Use this checklist to confirm every step is complete before you consider yourself fully cancelled.

Summary and next steps

Cancelling Trulymadly is straightforward once you know where to click and what to verify. The process differs slightly depending on whether you subscribed via the website, Apple App Store, or Google Play Store, but the principle is identical: cancel where you paid, confirm immediately, and keep evidence.

Auto-renewal is designed to continue until you actively stop it. Trulymadly's non-refundable policy stands firm, though Apple and Google may offer refunds within specific windows. Your consumer rights in India protect you against unfair terms and hidden charges - use them if support refuses to help.

Stopee has helped thousands of consumers navigate cancellations across dating apps, streaming services, and subscription products. Our mission is to ensure you regain control of your account and payments. If Trulymadly's support team ignores your cancellation, our guides equip you with the consumer authority contacts and documentation templates you need to escalate effectively.

Ready to cancel now? Stopee recommends starting with the method matching your subscription platform, taking screenshots of every confirmation, and setting a phone reminder for your renewal date. Visit Stopee.com for similar guides covering hundreds of other services, or contact the National Consumer Helpline at 1800-11-4000 if you encounter resistance from Trulymadly after cancellation.

Trulymadly's registered office address

If you need to file a formal complaint or send legal notice, use this address. Note that Trulymadly does not publish a specific cancellation address; the following is their registered corporate office.

Trulymadly Matchmakers Pvt. Ltd.
Lado Sarai, Mehrauli
New Delhi, India

Stopee recommends always attempting resolution through official support channels and consumer authorities before sending physical correspondence. A certified letter or complaint filed with your state consumer commission is usually faster and creates an official record that protects you legally.