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Cancel 1Mg: The Right Way
How to cancel 1Mg subscriptions, orders and medical tests in india
What 1Mg is and why you might want to cancel
1Mg is India's largest digital health and wellness platform, offering medicine delivery, diagnostic tests, and subscription care plans. The service operates across pharmacy, labs, and health memberships, making it convenient for routine health needs. However, if you've subscribed to a care plan, placed an order, or booked a diagnostic test that no longer suits your needs, you deserve a clear path to cancel without frustration.
At Stopee, we understand that cancellation isn't always straightforward, especially when health services are involved. This guide walks you through every cancellation scenario on 1Mg, from stopping auto-renewal to requesting refunds for medical tests and damaged products.
The core services you might cancel
1Mg offers three main service categories. First, pharmacy orders for medicines and health products delivered to your home. Next, diagnostic tests with home sample collection and digital reports. Finally, subscription plans including care plans, 1Mg Plus memberships, and wellness packages ranging from ₹49 to ₹929 for various periods. Each has different cancellation windows and refund policies, which we'll break down step by step.
Your consumer rights under indian law
Before you cancel anything, know your legal rights. India's Consumer Protection Act, 2019 (CPA) and the Telecom Regulatory Authority of India (TRAI) rules on auto-renewal protect you against unwanted recurring charges.
Auto-renewal and subscription protection
The CPA requires explicit, informed consent for auto-renewal and auto-debit. If 1Mg charged you for renewal without your clear, affirmative consent each time, you have grounds to dispute the charge. The CPA gives you the right to cancel any subscription within 30 days of purchase, even after the trial period ends. You can also raise a chargeback through your bank if the company refuses to reverse an unauthorised debit.
Refund rights for damaged, defective or delayed products
If you receive expired, damaged, or incorrectly packaged medicines, the CPA entitles you to a full refund or replacement. For diagnostic reports delayed beyond 72 hours, you can request a refund if the delay was unjustified. Keep all receipts, photos of damaged items, and email confirmations-these are your leverage with 1Mg and the consumer authority.
How to cancel orders on 1Mg before delivery
Stopping an order before it ships is the fastest cancellation path and usually grants a full refund within 7-14 days.
Cancel via the 1Mg app or website
- Open the 1Mg app or visit the website and log into your account.
- Tap or click on "My Orders" or "Orders" in the main menu.
- On the app, this is typically at the bottom navigation bar.
- On the web, look for a user menu or account section in the top right.
- Find the order you wish to cancel (it must show a status of "Pending", "Processing", or "Ready to Ship").
- Warning: Once the order enters "Out for Delivery" or "Delivered" status, you can no longer cancel through this method.
- Tap or click the order and select "Cancel Order" or the red cancel icon.
- Choose a cancellation reason from the dropdown menu (e.g., "Changed my mind", "Ordered by mistake", "Better price elsewhere").
- Confirm your cancellation by tapping "Confirm" or "Yes, cancel this order".
- You'll receive an in-app notification and email confirming the cancellation within seconds to minutes.
What to do if the cancel button doesn't appear
If you can't see a cancel button, the order may have already shipped or entered the delivery stage. In this case, contact 1Mg support immediately through the app's chat feature or phone line. Provide your order number and explain that you want to refuse the delivery or return the item. Pro tip: Screenshot the order details and status before you contact support-this prevents disputes about which order you're referring to.
How to cancel diagnostic test bookings
Cancelling a diagnostic test is time-sensitive because 1Mg charges for sample collection and report generation at specific milestones.
Cancel before sample collection is scheduled
- Go to "My Orders" or "Test Bookings" in your 1Mg account.
- Select the diagnostic test order you want to cancel.
- Look for a "Cancel Test" or "Cancel Booking" button; tap it immediately.
- This button only appears if the sample collection has not yet been assigned a time slot.
- Confirm the cancellation when prompted.
- You'll receive confirmation and a refund within 5-7 days to your original payment method.
Cancel after sample collection is scheduled but before pickup
If the phlebotomist has already been assigned a collection slot, the online cancel button may disappear. In this case, contact 1Mg support via the app's chat or call the customer care line listed in your booking confirmation. Provide your order ID and request immediate cancellation before the sample is collected. Pro tip: Call support before the scheduled collection time so they can update the pickup team in time.
Refund policy if the sample was already collected
If the phlebotomist has already collected your sample, you cannot cancel and receive a refund unless the report is delayed beyond 72 hours without valid reason. In that case, you can request a refund within 72 hours of receiving the delayed report. This refund takes approximately 30 days to process.
How to stop 1Mg plus and care plan auto-renewal
Stopping a recurring subscription before it auto-renews is the key to avoiding unwanted charges. Most users miss this step and find themselves billed for another year.
Turn off auto-renewal on the app
- Open the 1Mg app and log in to your account.
- Tap the user menu icon (usually a profile picture or three horizontal lines) at the top or bottom of the screen.
- Select "My Account", "Subscriptions", or "1Mg Plus" depending on your app version.
- Some versions combine this under "Account Settings".
- Locate your active subscription (e.g., "1Mg Plus 12 Months" or "Care Plan - 6 Months").
- Tap the toggle next to "Auto-Renewal" to turn it off (it should change colour from blue to grey or white).
- Warning: This toggle must be OFF. If it remains ON and you don't manually renew, you'll be charged automatically on the renewal date.
- Exit and confirm you've received a notification about disabling auto-renewal.
- You'll continue to enjoy membership benefits until the expiry date shown on your subscription card.
Turn off auto-renewal on the website
- Visit the 1Mg website and log into your account.
- Click on your profile icon in the top right corner.
- Select "Account", "My Subscriptions", or "Membership" from the dropdown menu.
- Find your active subscription plan in the list.
- Click the toggle or "Disable Auto-Renewal" button next to it.
- Confirm the change when prompted.
- Check your email for a confirmation message within a few minutes.
Refunds for unused subscription days
1Mg does not typically offer refunds for unused days on a subscription, even if you cancel mid-cycle. Your membership access continues until the expiry date you purchased. If you paid for a 12-month plan but cancelled after 3 months, you'll lose 9 months of benefits unless you purchased through a promotional offer with specific refund terms. Always check your purchase invoice for fine print about refund eligibility.
1Mg pricing and subscription plans
Understanding what you're paying for helps you decide whether to cancel or keep your plan active.
Current subscription plans and pricing
| Plan name | Price (INR) | Duration | Key features |
|---|---|---|---|
| Care Plan - Basic | ₹49 | Single purchase | Generic care package, digital access to 1 care plan |
| New Healthcard 12 Months | ₹367 | 12 months | Annual health card with basic plan benefits |
| General Wellness Membership - 6 Months | ₹929 | 6 months | Medicine discounts, lab tests, wellness benefits |
| MiniPlus Care Plan - Early Renewal | ₹165 | As per offer | Renewal discount for existing members |
| Regular A New Care Plan | ₹289 | Annual | Standard annual care package with full access |
| GoPaisa Care Plan - 6 Months | ₹249 | 6 months | 6-month plan with medicine and cashback discounts |
Pro tip: Prices and offers change frequently. Log into your 1Mg account to see current pricing and any active promotions tied to your region or payment method. Stopee recommends comparing the discount percentage (usually 10-30% off medicines) against your typical monthly spend before renewing.
Refunds and return policies
1Mg's refund process depends on what you're returning and how quickly you act after purchase or delivery.
Return windows for pharmacy orders
You have 7 days from delivery to raise a return request for pharmacy items. The product must be unused, in its original packaging, and match the batch number and invoice details on your account. Certain categories are never returnable: supplements, sexual wellness products, devices, and items marked as restricted. If you received an expired product, incorrect item, or damaged packaging, you can return it within 7 days regardless of category.
Refund processing timeline and amounts
After you raise a return request, 1Mg arranges a reverse pickup from your address within 1-3 days. Once they receive and validate the return, the refund is processed within approximately 30 days. The amount credited depends on the reason: full refund for incorrect items, expired products, or damage; partial refund (minus restocking fee) for changed mind returns. Refunds are credited to your original payment method (UPI, card, wallet, or bank account).
Diagnostic test report delays and refunds
If your diagnostic report is delayed beyond 72 hours from sample collection without justification (e.g., lab malfunction, sample quality issue), you can raise a refund request. You must file this claim within 72 hours of receiving the delayed report. The refund takes approximately 30 days to process and covers the full test fee.
What happens to your account and data after cancellation
Cancelling an order or stopping a subscription doesn't erase your medical history or account.
Your account remains active
When you turn off auto-renewal, your 1Mg account stays open and active. Your prescription records, past order history, diagnostic reports, and health data remain stored in your profile. You can still view old prescriptions, reorder medicines, or book new tests without creating a new account. This is useful if you plan to use 1Mg again in the future.
Account deletion requires a separate request
If you want 1Mg to permanently delete your account and all stored data, you must submit a written request. Contact 1Mg support through the app and explicitly request "complete account deletion". They'll ask you to confirm via email and will remove your personal information within 30-45 days as per data protection rules. Warning: Once deleted, you cannot recover old prescriptions or order history.
Common mistakes when cancelling 1Mg services
We know cancellation can feel uncertain, especially when your health data is involved. Here are the pitfalls we see users hit repeatedly.
Not turning off auto-renewal before the expiry date
The biggest mistake is assuming your subscription will simply expire. 1Mg will charge you automatically on the renewal date if auto-renewal is still ON. Mark your calendar for 3-5 days before your expiry date and turn off auto-renewal immediately. Don't wait until the last day; server delays or app glitches could cost you another year's fee.
Trying to cancel after the order has shipped
Once an order shows "Shipped" or "Out for Delivery", you cannot cancel through the app. You must refuse the delivery or initiate a return after it arrives. If you try to cancel too late, you'll waste time and end up with a product you don't want. Check the order status daily if you're uncertain about keeping it.
Not documenting damage or expiry before accepting delivery
When medicines arrive, open the package immediately and photograph any damage, wrong items, or expired products before accepting the delivery. If you accept and then try to return, 1Mg may claim you caused the damage. Stopee advises taking timestamped photos as proof of the product's condition at delivery.
Missing the 7-day return window
1Mg's 7-day return window starts from delivery, not from the day you opened the package. If you receive medicines on Monday, you have until Sunday to raise a return request. After day 7, 1Mg will refuse the return. Set a phone reminder for day 4 or 5 so you have time to request a return before the deadline.
Not saving confirmation emails
Always save the cancellation confirmation email or screenshot the in-app confirmation. If a dispute arises-for example, 1Mg claims you didn't cancel but charged you anyway-you'll have proof. Forward confirmation emails to yourself or take screenshots of the confirmation page showing the order ID, cancellation date, and timestamp.
Your cancellation checklist for 1Mg
Before you finalize any cancellation, run through this list to ensure you've covered everything.
| Action | Status | Notes |
|---|---|---|
| Check order or subscription status in app | ✓ | Verify it's still cancellable (not shipped/expired) |
| Screenshot or photograph the order/plan details | ✓ | Proof of what you're cancelling and when |
| Turn off auto-renewal before expiry date | ✓ | Set calendar reminder 3-5 days before renewal |
| Confirm cancellation via in-app notification and email | ✓ | Forward email to your records or save in folders |
| Track refund status if applicable | ✓ | Expect 7-30 days depending on reason and method |
| Contact support if refund doesn't arrive within timeframe | ✓ | Quote order ID and cancellation date from records |
Contact 1Mg for cancellation support
If you need to escalate a cancellation dispute or can't access the cancel button, reach out to 1Mg directly through official channels.
1Mg customer support contacts
1Mg provides support through the in-app chat feature, which is the fastest method. You can also call their customer care line (check your order email or app for the current number) or email their support team. For complaints about refunds or unresolved cancellations, file a formal written complaint with their registered office: Tata 1Mg Limited, Bangalore, India. Include your order ID, cancellation request date, and the issue you're facing. Keep a copy of your letter and send it via registered post so you have proof of delivery.
Escalate to the consumer authority if 1Mg refuses to refund
If 1Mg denies a legitimate refund or refuses to cancel after 30 days, file a complaint with your state's District Consumer Disputes Redressal Commission. Many states also have online portals for quick complaints. You can also approach the National Consumer Helpline (contact via the NCDRC website). Stopee has seen dozens of users successfully recover refunds through this route when companies ignored direct requests.
Why use stopee to cancel 1Mg
Cancelling health services should be simple and transparent. Stopee exists to ensure you know your rights and don't lose money to auto-renewal traps, missed deadlines, or unresponsive support teams. Our guides are updated regularly to reflect the latest 1Mg policies, pricing, and consumer law changes in India.
Whether you're cancelling a single order or switching away from 1Mg entirely, Stopee has helped thousands of consumers cancel smoothly, recover refunds they were denied, and reclaim control of their subscriptions. Visit Stopee today to access guides for other health apps, pharmacy services, and wellness platforms. We're here to translate company jargon into plain English and back you up with consumer rights every step of the way.