Manage Eight Sleep

How to cancel eight sleep and stop paying for your smart mattress subscription

What eight sleep is and why you might want to cancel

Eight Sleep sells temperature-regulating smart mattress covers called Pods, combined with mobile app subscriptions that deliver sleep coaching and automated temperature adjustments. The system works through hardware (a Pod cover and hub) paired with an optional subscription service called Autopilot, which unlocks advanced personalization features and tracks your sleep patterns in real time.

If you've purchased an Eight Sleep Pod in India, you may be paying for the Autopilot subscription through your Apple App Store, Google Play Store, or directly via Eight Sleep's website. The subscription cost can add up quickly, especially if you're using features you no longer value or if the hardware isn't delivering the sleep improvement you expected.

Stopee understands that canceling a subscription service-especially one tied to an expensive hardware purchase-can feel confusing. This guide walks you through exactly how to cancel your Eight Sleep subscription, what to expect after cancellation, and your rights as a consumer in India.

The eight sleep ecosystem in india

Eight Sleep products are often imported into India, which means pricing varies depending on where you purchased. Subscriptions can be billed through three different channels: Apple App Store, Google Play Store, or directly from Eight Sleep's website. This fragmentation is the core reason so many users struggle to find their cancellation option-you need to know where you were charged before you can stop the charges.

The hardware itself (your Pod) will continue to function after you cancel the subscription, but cloud-based features like Autopilot temperature adjustments and advanced sleep coaching may become unavailable or limited once your paid period expires.

Your consumer rights in india and when to escalate

The Consumer Protection Act, 2019 (CPA) protects you as a buyer in India, regardless of whether you purchased Eight Sleep hardware online or through a reseller.

Key protections that apply to you

Under the CPA, you have the right to cancel a subscription service if Eight Sleep's service is defective, misleading, or fails to deliver promised features. If the Pod hardware is faulty or the Autopilot subscription doesn't function as advertised, you can lodge a complaint with your district consumer commission and seek a refund or replacement.

If Eight Sleep continues to charge you after you cancel, or if they refuse to process a refund you're entitled to, the CPA gives you grounds to escalate beyond the company's customer service. Stopee recommends documenting all communication-screenshots of your subscription settings, cancellation confirmation emails, and billing statements-before filing a formal complaint.

When to escalate and where to file

If Eight Sleep does not respond to your cancellation or refund request within 30 days, you can file a complaint with your state's District Consumer Disputes Redressal Commission. Many states in India also have online portals for consumer complaints. Keep all evidence: screenshots of cancellation requests, email replies, and billing records. Stopee has seen countless cases where a formal complaint letter forces a company to act much faster than customer service alone.

How to cancel eight sleep in three steps

Your cancellation method depends entirely on where you were billed. Follow the path that matches your purchase.

Step-by-step cancellation by platform

1. Identify where you were billed
   • Check your email for the original order confirmation or receipt
   • Look for subject lines mentioning "Apple App Store," "Google Play," or "Eight Sleep"
   • Search your email for "subscription" or "Autopilot" to find recent billing notifications
   • Log into your bank account or credit card statement and search for transactions from "Eight Sleep," "Apple," or "Google"
2. Cancel your subscription on the correct platform
   • If billed via Apple App Store: Open the Settings app on your iPhone or iPad, tap your Apple ID at the top, select Subscriptions, find "Eight Sleep" or "8+ Pro," tap it, then tap Cancel Subscription. Confirm the cancellation. You'll receive a confirmation email within minutes.
   • If billed via Google Play Store: Open the Google Play Store app on your Android phone, tap your Profile icon in the top right, select Payments and subscriptions, then Subscriptions, find "Eight Sleep" or "8+ Pro," tap it, and tap Cancel subscription. Confirm your choice.
   • If billed directly via Eight Sleep's website: Log into your Eight Sleep account on the web, navigate to Account Settings or Subscription, select your Autopilot plan, and look for a Cancel or Manage Subscription button. If you cannot find it, email Eight Sleep support with your account email and order number. Stopee recommends keeping a copy of your support ticket for your records.
3. Confirm your cancellation
   • Save any confirmation email or screenshot showing your subscription has been cancelled
   • Check your subscription status 24 hours later to verify the cancellation took effect
   • Set a calendar reminder to check your next billing date to ensure you are not charged again

If you purchased hardware and want to return it

Eight Sleep offers a 30-day free return policy on Pods and accessories from the delivery date. If you want to return your hardware and receive a full refund, contact Eight Sleep support by email with your order number. The company will provide you with a prepaid shipping label. Once Eight Sleep receives and processes your return, refunds typically appear in your account within 5 to 10 business days.

Warning: Some users have reported that Eight Sleep did not automatically refund their subscription fees when they returned the hardware. If this happens to you, reply to your return confirmation email and explicitly request a refund for any unused Autopilot charges. If they refuse, escalate through Stopee's guidance on consumer rights above.

Eight sleep pricing in india and what you're paying for

Understanding your costs helps you decide whether cancellation is right for you.

Current subscription and hardware pricing

Pro tip: If you're paying ₹1,749 per month for Autopilot, that's ₹20,988 per year. If you're considering cancellation because you rarely use the subscription features, that's a significant saving. Stopee recommends calculating your annual spend before deciding whether to keep paying.

What happens immediately after you cancel

Canceling your subscription is emotionally relieving, but understanding what changes helps you prepare.

Your pod hardware and app access

Once your current billing period ends, your Pod will continue to function as a basic temperature-regulating mattress cover. You can still adjust the bed temperature manually through the app or the physical controls on the hub.

However, subscription-dependent features stop working after your paid period expires. This means Autopilot (which automatically adjusts your bed temperature based on your sleep cycle) will no longer function. Sleep tracking and advanced analytics may also become unavailable or significantly limited. Basic local temperature control-adjusting the bed manually-remains available indefinitely.

Your account and data

Canceling your subscription does not automatically delete your Eight Sleep account or your stored sleep data. If you want Eight Sleep to delete your personal information and sleep history, you must request this separately by emailing support or using any data deletion request feature in your account settings. Stopee recommends requesting data deletion at the same time you cancel your subscription to avoid confusion later.

Keep a copy of your cancellation confirmation email. If Eight Sleep bills you again by mistake-which has happened to other users-you'll need proof of cancellation when you dispute the charge.

Refunds, returns, and what to expect financially

Eight Sleep's refund policy depends on what you're returning and when.

Hardware returns and refunds

Eight Sleep offers a 30-day money-back return window on Pods and accessories, measured from your delivery date. To start a return, email Eight Sleep support with your order number and reason for return. The company sends you a prepaid shipping label at no cost. Once Eight Sleep receives your return and confirms it's in acceptable condition, they process a refund within 5 to 10 business days.

Warning: Some users report that Eight Sleep took longer than 10 business days to process refunds, and others noted that subscription charges were not automatically reversed. If you're returning hardware, explicitly ask in your return email whether any Autopilot subscription fees will also be refunded. Get this confirmation in writing before you ship the Pod back.

Subscription-only refunds

If you want to cancel your Autopilot subscription but keep your hardware, you cannot typically receive a partial refund for the current billing month. However, cancellation stops future charges immediately. If you were charged within the last 30 days and believe the charge was unauthorized, you can dispute it directly with your bank or credit card company as well as with Eight Sleep support. Stopee advises filing a chargeback if Eight Sleep does not respond to your refund request within 14 days.

The 100-night trial myth

Some users mention a 100-night trial period for Eight Sleep hardware, but this is not clearly documented in official public policy. If you received marketing mentioning a 100-night guarantee, keep that communication. It may strengthen your case if you need to escalate a refund dispute through consumer protection channels. Stopee recommends asking Eight Sleep support directly: "Does my hardware purchase include a 100-night satisfaction guarantee?" Get their answer in writing.

Common mistakes that cost you money

Cancellation mistakes are frustrating because you've already made the decision to stop paying, yet the charges continue.

Mistake 1: canceling in the wrong place

The biggest error is canceling your subscription on the wrong platform. If you were billed through Apple App Store but you cancel through Google Play, your Apple subscription will keep charging. Double-check your receipt email to confirm the exact billing source, then cancel there and only there. Stopee has seen users spend weeks trying to stop charges simply because they cancelled in the wrong app store.

Mistake 2: assuming you'll be refunded automatically

Canceling your subscription stops future charges but does not automatically return money for your current billing period. If you paid ₹1,749 this month and cancel on day 15, you typically lose the remaining 15 days of credit. Some users wrongly assume they'll get a prorated refund. Request one explicitly if you cancel mid-cycle, but don't expect it without asking.

Mistake 3: not saving your cancellation confirmation

After you cancel, take a screenshot of your subscription status showing "Cancelled" or "No active subscriptions." If Eight Sleep charges you again, this screenshot is your proof that you actually cancelled. Without it, disputing the charge becomes harder. Keep this image for at least 12 months.

Mistake 4: forgetting to check your billing after 30 days

Eight Sleep's system can malfunction, or a glitch might reactive your subscription without your consent. Set a phone reminder for one week after your current billing date ends, then check your subscription status. If you've been charged again after cancellation, contact support immediately and mention the unauthorized charge. If they don't refund within 7 days, file a formal complaint with your bank.

Reasons to cancel versus reasons to keep your eight sleep subscription

Before you finalize cancellation, weigh your actual usage against the cost.

Strong reasons to cancel

• You rarely open the Eight Sleep app or adjust your bed temperature
• The Autopilot feature doesn't improve your sleep quality (no noticeable difference in your sleep score or wake-ups)
• Your Pod hardware is more than 18 months old and you're experiencing degraded performance or app crashes
• You've had Eight Sleep support tickets open for more than 30 days without resolution
• You purchased the Pod via import and are paying full price for a subscription when local alternatives exist
• The ₹1,749 monthly or ₹16,900 annual cost strains your budget

Reasons to keep your subscription

• You use Autopilot nightly and it measurably improves your sleep quality (verified by sleep scores or personal tracking)
• You have a sleep condition (e.g., night sweats, insomnia) and the Pod's temperature control alleviates it
• Your Pod is under warranty and you're actively troubleshooting with support
• You're within the first 30 days of ownership and still evaluating the system

Checklist for canceling eight sleep

Use this checklist to ensure you don't miss a step.

1. Check your email for your original order confirmation and identify your billing source (Apple, Google, or Eight Sleep direct)
2. Log into the correct platform (App Store, Google Play, or Eight Sleep account) and locate your active subscription
3. Click Cancel Subscription and confirm the cancellation
4. Screenshot your cancellation confirmation or save the confirmation email
5. If you want to return hardware, email Eight Sleep support with your order number
6. Request a prepaid shipping label and any applicable refund
7. Set a calendar reminder to verify you're not charged again after your current billing period ends
8. If you're charged after cancellation, dispute the charge with your bank within 30 days
9. If Eight Sleep refuses a refund you're entitled to, file a complaint with your district consumer commission
10. Keep all documentation (emails, screenshots, bank statements) for at least 12 months

Customer reviews and real user experiences with cancellation

Stopee has monitored user feedback across forums, app stores, and consumer sites. Here's what customers report about canceling Eight Sleep.

What users say worked well

Users who cancelled through Apple App Store or Google Play report that the process was straightforward and cancellation took effect immediately. Several users noted that Eight Sleep's support team responded quickly when they emailed with cancellation questions. One verified user said: "I cancelled through Google Play in two minutes. No hassle, no follow-up emails trying to get me back."

What users report as problems

The most common complaint is that Eight Sleep charged users after they thought they had cancelled. Some users said they cancelled through the app store but the subscription renewed anyway, suggesting a synchronization problem between the app store and Eight Sleep's billing system. A few users reported that Eight Sleep's support team was slow to refund subscription fees when they returned hardware. One user noted: "I sent back my Pod in 30 days, but Eight Sleep kept charging me for three more months for Autopilot. It took two support emails to get them to refund."

These reports reinforce the importance of Stopee's advice: document everything, verify cancellation 24 hours later, and dispute any unauthorized charges through your bank if Eight Sleep doesn't refund promptly.

Eight sleep cancellation contact information

If you need to contact Eight Sleep directly to cancel or request a refund, use the support channels below.

How to reach eight sleep support

Eight Sleep does not publish a single India-specific phone number or customer service address. Instead, they handle most cancellations and refund requests through their website support portal or email. To contact them:

• Visit the Eight Sleep website and look for a "Contact Us" or "Support" link
• If you have a registered account, log in and check your order confirmation email for a support contact included in the receipt
• In your cancellation or refund request, include your full order number, email address, and the reason for cancellation or return
• Allow 5 to 7 business days for a response; if you don't hear back, escalate to your bank or file a consumer complaint as outlined above

Pro tip: When you email Eight Sleep, use the subject line "Cancellation Request - Order [Your Order Number]" so your message doesn't get lost in their support queue. Keep a copy of your sent email for your records.

If eight sleep does not respond

If Eight Sleep's support team ignores your cancellation or refund request for more than 30 days, you have the right to escalate. File a complaint with your district's Consumer Disputes Redressal Commission. Many states offer online portals; search "[Your State] consumer complaint online portal" to find the link. You can also contact your state's consumer protection authority directly. Stopee has helped thousands of consumers cancel their subscriptions and recover unauthorized charges by following this escalation path when a company fails to respond.

Final thoughts: take control of your subscription spending today

Canceling Eight Sleep should be simple and straightforward. Yet fragmented billing across three platforms (Apple, Google, and direct) has created confusion that benefits the company-because a confused customer often keeps paying by accident.

You now have a clear roadmap. Identify where you were billed, cancel on that platform, save your confirmation, and verify the cancellation took effect. If Eight Sleep charges you after you cancel, dispute it immediately. If they refuse a refund you're legally entitled to, escalate to your consumer protection authority. Stopee stands with you: we believe every consumer deserves transparency and control over their subscriptions.

The cancellation process itself takes fewer than five minutes. The hardest part is remembering which platform you used. Start today, follow the steps above, and reclaim that ₹1,749 monthly charge. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Your sleep-and your wallet-will thank you.