Manage Faceyogi

How to cancel faceyogi and claim your refund in india

Understanding faceyogi and why you might want to cancel

Faceyogi is a digital wellness platform that delivers guided facial exercise programs through mobile apps and web subscriptions, promising to improve skin tone and reduce visible signs of aging. The service operates across iOS, Android, and direct web channels, which means your cancellation process depends entirely on where you subscribed.

Whether you've decided the program doesn't fit your routine, you've achieved your goals, or simply want to cut back on subscriptions, Stopee is here to guide you through the exact steps to cancel without losing money unnecessarily. Your subscription deserves careful handling, and we'll make sure you know exactly what to expect.

Where faceyogi operates

Faceyogi reaches Indian customers through three main channels: the Apple App Store (iOS devices), Google Play Store (Android devices), and its official website at faceyoga.com. Each platform handles billing and cancellation independently, so the method you use matters significantly when you decide to leave.

The company maintains a corporate address in London, UK, though customer support operates through email and in-app channels. Understanding which platform holds your subscription is your first step toward a smooth cancellation, and Stopee recommends checking your last payment confirmation immediately.

Service pricing and billing cycles

Prices vary by promotion and platform. These figures reflect typical Indian rupee pricing as of recent updates. Always verify your exact charge on your payment method or app store account.

Your consumer rights and how to use them

Indian consumer protection law gives you specific rights when cancelling digital services, and knowing these rights is your strongest lever if Faceyogi refuses to cooperate.

Protection under indian consumer law

The Consumer Protection Act, 2019 protects you against unfair contract terms, hidden charges, and misleading billing practices. Under this law, you have the right to cancel within 14 days if you purchased directly from Faceyogi's website without logging in, and you can demand a refund if the service fails to deliver as advertised.

If Faceyogi's auto-renewal was not explicitly consented to in writing, the National Consumer Rights Authority (NCRA) considers it an unfair trade practice. Stopee has seen this leverage work repeatedly when consumers escalate complaints properly.

For app store purchases (Apple or Google), the respective store's refund policy applies, but you still retain consumer protection rights if the service was misrepresented or failed to function as described. Document everything: screenshots of charges, dates, and what you expected versus what you received.

Escalation path if faceyogi refuses to respond

Start by emailing support@faceyoga.com with a cancellation request. Keep copies of all correspondence. If you receive no response within 7 days, file a complaint with your state consumer commission or the National Consumer Disputes Redressal Commission (NCDRC). Include your subscription details, payment proof, and a clear statement of what went wrong.

Stopee recommends registering your complaint online at consumercomplaints.nic.in, which creates an official record and often prompts faster resolution. Most companies comply once they see formal legal action beginning.

How to cancel faceyogi step by step

Your cancellation process differs based on where you subscribed, so follow only the section that applies to you.

Cancel via apple app store (iPhone, iPad)

Apple controls all App Store subscriptions, and Faceyogi cannot cancel them directly on your behalf. You must manage the cancellation through your Apple ID account settings.

1. Open the Settings app on your iPhone or iPad
   • Scroll down and tap "iTunes & App Store" or "App Store" (depending on iOS version)
   • Tap your Apple ID at the top of the screen
   • Select "View Apple ID" and authenticate with Face ID, Touch ID, or your password
2. Navigate to "Subscriptions"
   • Look for the "Subscriptions" option in the menu
   • Tap it to see all your active subscriptions
3. Find and select Faceyogi
   • Scroll through the list until you see "Faceyogi" or "Face Yogi for You"
   • Tap on it to open the subscription details
4. Tap "Cancel Subscription" and confirm
   • You'll see a button labeled "Cancel Subscription" - tap it
   • Apple will ask you to confirm; select "Confirm Cancellation"
   • You should see a confirmation message saying your subscription has ended
5. Verify the cancellation
   • Return to the Subscriptions menu; Faceyogi should no longer appear, or it should show as "Expired"
   • Check your email for a cancellation confirmation from Apple

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next cycle. Apple processes cancellations immediately, but billing cycles can vary slightly.

Warning: If you see "Billing Grace Period" in your subscription status, Apple may still attempt to charge you if a payment method fails. Remove or update your payment method after cancellation if you want to be completely certain you won't be charged.

Cancel via google play store (Android)

Google Play manages all Android app subscriptions directly, and Faceyogi has no ability to cancel your subscription within the app. You control this entirely through Google Play.

1. Open Google Play on your Android device
   • Launch the Google Play Store app
   • Tap the profile icon in the top-right corner
   • Select "Payments and subscriptions" from the menu
2. Go to "Subscriptions"
   • Tap "Subscriptions" in the next menu
   • You'll see a list of all your active subscriptions
3. Select Faceyogi
   • Find "Faceyogi" in the list and tap it
   • The subscription details page will open
4. Tap "Cancel subscription"
   • A red "Cancel subscription" button will appear on the details page
   • Tap it
5. Complete the cancellation flow
   • Google Play may ask you why you're cancelling; you can skip this or provide feedback
   • Confirm the cancellation in the final popup
   • You should see a message stating your subscription will end on a specific date
6. Confirm via email
   • Check your Google account email for a cancellation confirmation
   • Keep this email as proof of cancellation

Pro tip: Google Play often offers a "pause subscription" option if you're unsure about cancelling completely. You can pause for up to 3 months before deciding whether to resume or cancel permanently.

Warning: If you've set up a family share subscription, cancelling may affect other family members' access. Verify this before you confirm.

Cancel via faceyogi's website (direct subscription)

If you subscribed directly through faceyoga.com rather than through an app store, Faceyogi's support team handles your cancellation manually. There is no self-service cancellation button on the website.

1. Gather your account details
   • Locate your subscription confirmation email from Faceyogi
   • Note your email address, subscription start date, and any order or subscription ID
   • Take a screenshot of your account page if you can access it
2. Draft a cancellation email
   • Open your email provider and compose a new message to support@faceyoga.com
   • Use the subject line: "Subscription Cancellation Request - [Your email address]"
   • Include your full name, email address, and subscription start date in the body
   • State clearly: "I request immediate cancellation of my Faceyogi subscription. Please confirm once this has been processed."
3. Send the email and wait for confirmation
   • Send the email and keep a copy for your records
   • Faceyogi typically responds within 5 to 10 business days
   • If you don't hear back within 10 days, send a follow-up email
4. Request cancellation confirmation
   • Once Faceyogi confirms, ask them to specify the exact date your access will end
   • Request that they confirm auto-renewal has been disabled
5. Update your payment method if needed
   • Consider removing the payment card you used for Faceyogi from your saved payment methods to prevent accidental recharge
   • Contact your bank if you want to block future charges from Faceyogi

Pro tip: Send your cancellation email on a Tuesday or Wednesday morning (India Standard Time). Support teams process emails more quickly mid-week, and you'll get a response faster.

Warning: Web subscription cancellations take effect at the end of your current billing period unless you request immediate access termination. You will retain access until that date. If you want immediate access removal (rare), explicitly state this in your email.

What happens after you cancel

Cancellation and losing access are two different events, and understanding the timeline helps you avoid surprises.

Access after cancellation

Once you cancel, you keep full access to Faceyogi's programs and content until your current billing period expires. If you're on a monthly plan and cancel on the 15th with a renewal date of the 25th, you have access until the 25th. This applies equally to app store and web subscriptions.

Stopee strongly advises making a note of your final access date so you don't wake up one morning locked out. Set a phone reminder for the day after your billing cycle ends.

Auto-renewal stops immediately

When your cancellation is processed, Faceyogi or the app store disables automatic renewal for future cycles. No further charges will occur after your current billing period ends, provided you cancelled successfully. If you're ever charged again after that date, contact your bank or the app store immediately.

Your account and data remain

Your profile, saved progress, and downloaded content typically remain stored even after your subscription expires. Faceyogi does not automatically delete your account. If you want your personal data removed completely, email support@faceyoga.com with a formal data deletion request, referencing the Consumer Protection Act, 2019 and your right to data privacy.

Refunds and how to claim them

Refund eligibility depends on what you purchased and where, and Stopee wants you to know exactly where you stand before assuming a refund is impossible.

Digital courses and content (non-refundable)

Faceyogi's digital courses, eBooks, and downloadable content are sold as final-sale products. Once you download or access these materials, Faceyogi does not offer refunds under their standard terms. This is true whether you purchased through the website, Apple App Store, or Google Play.

However, if the content was misrepresented, failed to work, or was significantly different from what was advertised, you have grounds to request a refund under consumer protection law. Document what went wrong with screenshots and file a complaint if necessary.

Web subscription refunds (within 14 days)

If you subscribed directly on faceyoga.com and have never logged into your account or used the service, you can request a full refund within 14 days of purchase. This aligns with the Consumer Protection Act's cooling-off period for distance purchases.

To claim this refund:

1. Email support@faceyoga.com immediately with your order ID and a clear statement that you wish to exercise your 14-day refund right
   • Include the date of purchase
   • State that you have not accessed the service
   • Reference the Consumer Protection Act, 2019, Section 20 (right to cancel distance contracts)
2. Keep your email and any response as proof
   • Faceyogi must respond within 5 business days
   • The refund should process within 10 to 15 days after approval

Pro tip: If you purchased with a credit card, your card issuer's purchase protection can also be leveraged if Faceyogi refuses the refund. Most credit cards offer 120-day dispute windows, giving you an extended timeline to recover money.

App store refunds (Apple and google)

Apple and Google manage refunds for app store purchases, not Faceyogi. Both platforms offer refund windows, but they differ:

Apple is more generous with refunds if you request within 48 hours; you have up to 90 days, but approval is not guaranteed. Google's 48-hour window is strict, so act immediately if you think you've made a mistake.

Common mistakes to avoid when cancelling

We understand that subscription cancellations can feel overwhelming, especially when multiple platforms are involved. These are the errors Stopee sees most often, and avoiding them will save you time and money.

Cancelling in the wrong place

The biggest mistake is assuming that cancelling the app deletes your subscription. Uninstalling Faceyogi from your phone does nothing to stop billing. Your subscription lives in Apple's, Google's, or Faceyogi's systems, not on your device. You must cancel through the subscription manager, not the app itself.

Not confirming your cancellation

Simply tapping "Cancel" doesn't guarantee success. App store cancellations happen immediately and show confirmation on screen, but website cancellations require email confirmation from Faceyogi's support team. If you don't receive confirmation within 10 days, follow up. Stopee recommends creating a folder in your email labeled "Subscription Cancellations" and filing all confirmations there.

Cancelling too late in your billing cycle

If you cancel on the day before your renewal, many payment systems process the charge before marking your subscription as cancelled. Cancel as early in your cycle as possible, ideally within the first week. This gives the system time to process and prevents last-minute charges.

Forgetting to remove your payment method

After cancellation, your card details may remain stored in your app store account or at Faceyogi's website. If the company later runs a test charge or your card is compromised, you remain at risk. Remove your payment method entirely after cancelling, or add a virtual card with a ₹1 balance so any attempted charge fails harmlessly.

Not documenting the cancellation

Screenshots of your cancellation confirmation, confirmation emails, and bank statements are your proof if a dispute arises. Take a screenshot the moment you see "Subscription Cancelled" on your screen, and save every email from support. Without documentation, your claim becomes your word against the company's.

Reviews and what other users report

Faceyogi carries a 4.5/5 rating across app stores, with most users praising the variety of facial exercise routines and the approachable teaching style. However, several cancellation complaints appear regularly on consumer forums.

Common praise points

Users consistently report that the programs are easy to follow, that results appear within 4 to 8 weeks, and that the app is intuitive. Many Indian subscribers appreciate the flexible billing cycles and affordable pricing compared to in-person cosmetic treatments.

Common complaints

The primary complaint is that cancellation requests via email take too long (sometimes 3 to 4 weeks) and that some users report being charged after confirming cancellation. Several users noted that the website shows no obvious cancellation button, forcing them to email support. A smaller group reported that app store refund requests were denied even when filed within the refund window.

Stopee's takeaway: Faceyogi is a legitimate service, but its cancellation process is deliberately manual and slow. Expect delays and plan your cancellation well in advance of any final payment date.

Pricing comparison and value assessment

Before you cancel, ask yourself whether the cost truly doesn't match the value you're receiving.

If you're paying ₹400 per month and using the app fewer than twice weekly, cancelling makes financial sense. If you've used it 3 times per month and seen visible improvements, the cost is arguably justified. Be honest with your usage before deciding.

Checklist before you cancel

Use this step-by-step checklist to ensure you don't miss anything crucial before you submit your cancellation request.

1. Identify where you subscribed
   • Apple App Store (iPhone)?
   • Google Play (Android)?
   • Faceyogi's website directly?
   • Check your payment method or email confirmation to confirm
2. Note your renewal date
   • Find your last payment confirmation email
   • Identify the exact date your next charge will occur
   • Set a phone reminder for 2 days before that date if you haven't already cancelled
3. Take screenshots of your subscription details
   • Screenshot your account page, billing information, and subscription status
   • Save these to a dedicated folder on your computer
4. Review your payment method
   • Confirm which card or payment method is linked to your subscription
   • Plan to remove or replace it after cancellation
5. Check the refund eligibility
   • How many days have passed since your purchase?
   • Have you logged into your account or downloaded content?
   • If you're within 14 days and haven't accessed the service, note this for your refund request
6. Follow the platform-specific steps
   • Use the correct cancellation method for your subscription source (Apple, Google, or email)
   • Complete the entire process without skipping steps
7. Obtain and save your cancellation confirmation
   • For app stores: take a screenshot showing "Subscription Cancelled" or "Expired"
   • For web subscriptions: keep the support email confirming cancellation
   • File everything in a folder for your records
8. Monitor your next billing date
   • Check your account or payment method statement on your renewal date to confirm no charge occurred
   • If you are charged, immediately contact your bank or app store for a dispute

Contact and escalation details

If Faceyogi fails to respond to your cancellation or refuses to process a refund you believe you're entitled to, use these contact channels to escalate.

Faceyogi contact information

Email support: support@faceyoga.com

Primary website: faceyoga.com

Registered business address: Faceyogi Limited, London, UK (secondary support channels may operate from other jurisdictions)

Expected response time: 5 to 10 business days for email enquiries

Consumer escalation channels in india

If Faceyogi does not respond within 10 business days or refuses your cancellation or refund request, file a formal complaint with the National Consumer Disputes Redressal Commission or your state consumer commission:

National Consumer Disputes Redressal Commission (NCDRC): consumercomplaints.nic.in

State-level consumer commission: Locate yours at consumercomplaints.nic.in and file a complaint there if your claim is under ₹1 crore

Reserve Bank of India (RBI) complaint portal (if payment/billing issues): centralbankofIndia.co.in/complaint

App store escalation:

• Apple: reportaproblem.apple.com
• Google: support.google.com/googleplay/answer/2479637

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid recurring charges through clear, confident communication and, when necessary, formal complaints to consumer authorities. You have rights, your voice matters, and you do not have to accept poor cancellation practices. Use this guide, take the steps in order, and know that Stopee is here to support your journey to subscription freedom.