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How to cancel SteadyMD in india: your complete guide to ending your telehealth subscription

What SteadyMD is and why you might want to cancel

SteadyMD is a telehealth platform that connects you with a dedicated primary care doctor for remote, ongoing medical support. You receive personalised care through messaging, video consultations, and prescriptions when clinically appropriate, all managed by a single assigned physician.

If you signed up through the SteadyMD website, Apple App Store, or Google Play, you may now be looking to end your subscription for reasons ranging from cost to finding alternative care. At Stopee, we understand that subscription decisions change, and we're here to walk you through exactly how to cancel without losing your medical records or facing surprise charges.

How SteadyMD works

When you sign up, you complete a health intake questionnaire and are matched with a primary care provider. Your doctor then manages your ongoing care remotely, accessible 24/7 through the app or web portal. The service includes unlimited messaging, video visits, and prescription management-all coordinated by your assigned physician.

Common reasons to cancel SteadyMD

You might cancel because the monthly cost no longer fits your budget, you've found a local doctor you prefer, you're relocating outside service coverage, or you simply don't use the service enough to justify the subscription. Whatever your reason, Stopee is here to ensure you cancel cleanly and retain your health data.

Your consumer rights in india and what they mean for you

India's Consumer Protection Act 2019 protects your right to fair treatment in digital subscriptions, even though the law doesn't explicitly define app-based cancellations.

Key legal protections that apply to your SteadyMD subscription

Under the Consumer Protection Act 2019, unfair or misleading trade practices are prohibited. This means if SteadyMD makes cancellation deliberately difficult, hides cancellation options, or continues billing after you've cancelled, you have legal recourse. The National Consumer Disputes Redressal Commission (NCDRC) can hear your complaint if direct resolution fails.

If you subscribed through Apple App Store or Google Play, those platforms' global refund policies generally override service-specific terms. Apple allows you to request refunds within 14 days of purchase for most subscriptions, while Google Play offers similar windows. These protections apply equally to Indian users.

Stopee recommends documenting every step: screenshot your cancellation confirmation, save payment receipts, and note the date you cancelled. These records are your strongest tool if you need to escalate a billing dispute.

Where to escalate if SteadyMD refuses your cancellation request

If SteadyMD continues billing after you've cancelled or denies your cancellation request, you can file a complaint with the District Consumer Disputes Redressal Commission in your state. For disputes exceeding ₹1 crore, the NCDRC handles your case. Most complaints are resolved within 90 days, and you may be entitled to compensation for deficient service.

How to cancel SteadyMD depending on where you subscribed

Your cancellation method depends entirely on whether you signed up through SteadyMD's website, Apple App Store, or Google Play-and this distinction is critical because cancelling in the wrong place won't stop your charges.

Cancelling a SteadyMD subscription if you subscribed via the website

If you signed up directly on steadymd.com and paid SteadyMD with your card, follow these steps carefully to cancel your subscription.

1. Open your web browser and visit the SteadyMD website or log in to the SteadyMD app on your phone.
2. Tap your profile icon or account menu (usually in the top-right corner or bottom navigation).
3. Look for "Account," "Settings," "Billing," or "Subscription" options-the exact label varies, so check all account sections.
   • Once you find the subscription section, select "Manage Subscription" or "View Billing Details."
4. Find the option to "Cancel Subscription" or "End Membership."
   • SteadyMD may ask you why you're cancelling (optional feedback-you can skip this).
   • You may also see a retention offer or discount to keep you subscribed; proceed only if you genuinely want to stay.
5. Confirm your cancellation when prompted. Read the confirmation message carefully to understand your access end date.
6. Take a screenshot of your cancellation confirmation or the confirmation message. Email it to yourself or save it to your device immediately.
7. Check your email for a cancellation confirmation from SteadyMD within 24 hours. If you don't receive it, log back into your account and verify that "Active Subscription" has changed to "Cancelled" or a similar status.

Warning: Do not simply stop using the app or delete it from your phone. Uninstalling the app does not cancel your subscription and charges will continue. You must explicitly cancel through the account settings.

Cancelling a SteadyMD subscription if you subscribed via apple app store

If you bought your SteadyMD subscription through the Apple App Store on an iPhone or iPad, you must cancel through your Apple ID-not through the SteadyMD app itself. Apple handles all billing for app subscriptions, so SteadyMD cannot cancel your subscription through their website.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • In the bottom navigation menu, tap "Search" (the magnifying glass icon).
2. Tap your profile icon in the top-right corner of the screen.
   • This opens your Apple ID account page.
3. Tap "Subscriptions."
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find "SteadyMD" in the list and tap it.
   • The subscription details page shows your renewal date, billing amount, and cancellation options.
5. Tap "Cancel Subscription" or "Edit."
   • If you see "Edit," tap it first, then select "Cancel Subscription."
6. Confirm your cancellation when Apple prompts you.
   • Apple will ask if you want to continue using the service until your current billing period ends. Choose "Confirm Cancellation."
7. Save a screenshot of the "Cancellation Confirmed" message that appears.
   • Note the exact date your access ends (usually the last day of your current billing cycle).

Pro tip: Apple often sends a confirmation email to your registered Apple ID email address within minutes. Check your inbox and spam folder for this email-it serves as your receipt that cancellation was successful.

Cancelling a SteadyMD subscription if you subscribed via google play

If you bought your SteadyMD subscription through Google Play on an Android phone or tablet, you cancel through Google Play, not through SteadyMD's app. Google manages all billing for Play Store subscriptions.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner (usually a circle with your initial or profile photo).
2. Tap "Manage my subscriptions" or "Payments and subscriptions."
   • If you don't see this option, tap "Settings" and look for "Subscriptions" or "Manage subscriptions."
3. Find "SteadyMD" in the list of active subscriptions and tap it.
   • The page shows your current plan, renewal date, and billing amount.
4. Tap "Cancel subscription."
   • Google Play will ask for your reason (optional-you can skip this).
5. Review the cancellation details and tap "Yes, cancel" or "Confirm" to finalise.
   • Your cancellation takes effect immediately, and your access continues until the end of your current billing period.
6. Take a screenshot of the cancellation confirmation showing the date your access ends.
   • Save this image and also check your email for a confirmation from Google Play within 24 hours.

Warning: If you've used multiple payment methods (for example, if you started with the website but switched to the app), you may have subscriptions active on both platforms. Check all three places (website, Apple, Google Play) to ensure you've cancelled everywhere your card is linked.

What happens after you cancel your SteadyMD subscription

Cancelling your subscription doesn't immediately end your access or delete your data-understanding what actually happens next prevents confusion and unwanted charges.

Your access and billing after cancellation

When you cancel, your subscription stops renewing and you won't be charged again. However, you retain full access to your account and your doctor until your current billing period ends. For example, if you cancelled on 10 January but your renewal date is 20 January, you can still message your doctor, schedule video calls, and request prescriptions until 20 January at 11:59 PM.

After your final billing period ends, SteadyMD will disable your access to the app and website. Any unread messages from your doctor may become inaccessible, so download or screenshot important communications before your access ends.

Your medical records and health data after cancellation

Your medical records remain yours by law and cannot be deleted by SteadyMD without your written consent. Under India's healthcare laws and international medical practice standards, your doctor's notes, test results, prescriptions, and health history must be retained and made available to you upon request.

Before your access expires, use the app or website to download your medical records if the option is available. If SteadyMD doesn't offer a download option, contact their support team in writing and request a complete copy of your medical records. You have the right to receive this within 30 days, usually via PDF email or secure download link.

Stopee recommends keeping these records forever, as they may be needed for future medical care, insurance claims, or health continuity with another doctor.

Will you get a refund from SteadyMD

Refund eligibility depends on when you cancelled, which platform you used, and SteadyMD's specific terms-and the rules differ significantly depending on your payment method.

Refund policies for web subscriptions

If you subscribed directly through the SteadyMD website, their official refund policy is not publicly detailed in available sources. However, you have the right to request a refund if you can demonstrate deficient service (for example, if your assigned doctor was repeatedly unavailable or billing was incorrect).

Contact SteadyMD support in writing and include your account number, subscription dates, and reason for the refund request. Provide clear evidence: screenshots of service issues, billing discrepancies, or unanswered messages. SteadyMD typically responds within 7 to 10 business days and may grant partial refunds for unused portions of your subscription.

Refund policies for apple app store subscriptions

Apple's refund window is 14 days from purchase or renewal. If you cancelled within 14 days and want a refund, contact Apple directly through your Account Settings > "Subscriptions" > "SteadyMD" and tap "Report a Problem." Apple's support team will review your request and usually approve refunds within 5 to 10 business days if you cancelled early without using the service extensively.

After 14 days, refunds are discretionary. Apple may still approve refunds if you demonstrate that SteadyMD failed to deliver the promised service or if you were charged in error.

Refund policies for google play subscriptions

Google Play allows refunds within 48 hours of purchase for most subscriptions, including SteadyMD. If you subscribed recently, open Google Play > Subscriptions > SteadyMD > tap the menu icon > "Manage subscription" > "Report a problem." Select "Request refund" and choose your reason. Google processes these requests within 3 to 5 business days.

After 48 hours, refunds are no longer automatic, but you can still request one through the same process if you experienced billing errors or service failures.

What to do if your refund request is denied

If SteadyMD, Apple, or Google Play denies your refund request, you can escalate. For Apple and Google disputes, contact their support teams directly and cite your specific issue. For SteadyMD-processed refunds, escalate to the Consumer Disputes Redressal Commission in your state.

Stopee advises keeping detailed records: screenshots of billing, dates of service issues, and copies of all support correspondence. These documents are essential for any escalation.

SteadyMD pricing and plans in india

SteadyMD's Indian pricing in Indian Rupees (INR) is not publicly confirmed in verified sources as of 2025, which creates uncertainty when you're evaluating whether to subscribe or cancel.

How pricing works and where to find current rates

SteadyMD typically charges a monthly subscription fee for unlimited messaging, video consultations, and prescription management with your assigned doctor. However, the exact amount you see depends on your location, subscription channel (website, Apple, Google), and any active promotions.

To confirm current pricing before subscribing or to validate what you're being charged:

• Check the SteadyMD website's pricing page directly.
• Review your most recent invoice or receipt in your app account settings.
• If subscribed via Apple or Google, check your subscription details in the App Store or Play Store-the amount shown there is your actual recurring charge.
• Contact SteadyMD support via email or in-app chat and request your current plan's cost in INR.

Common mistakes people make when cancelling SteadyMD

Cancelling a telehealth subscription can feel stressful, especially if you're concerned about losing your health records or being charged after you've asked to leave. Here are the traps that catch most people-and how to avoid them.

Mistake 1: cancelling in the wrong place

This is the single most common error. You'll cancel through SteadyMD's website, thinking you're done, but you actually subscribed through Apple. Or you'll delete the app, assuming that stops charges. Charges will continue because you cancelled in the wrong location.

Before you cancel, log into your bank or credit card account and trace your most recent SteadyMD charge. Click on that transaction to see which merchant processed it: SteadyMD, Apple, or Google. Cancel only through that merchant. If unsure, cancel in all three places.

Mistake 2: forgetting to save your cancellation confirmation

You cancel successfully, see a confirmation message, and then close the app. Three weeks later, you're charged again and you have no proof you cancelled. Without a screenshot or confirmation email, customer service can claim they have no record.

The moment you see "Cancellation confirmed" or "Your subscription has been cancelled," take a screenshot. Include the date, time, and any confirmation number visible. Email this screenshot to yourself immediately. If you receive a confirmation email, forward it to yourself as well. Keep these documents for at least 6 months.

Mistake 3: cancelling too late in your billing cycle

You wait until the day before your renewal date to cancel, thinking you'll stop the charge. But the system may have already processed your next month's payment hours earlier. You'll be charged again, and your refund request may be denied because you're now outside the 14-day window.

Cancel as soon as you know you want to leave-don't wait until near your renewal date. Check your renewal date right now in your account settings, and cancel at least 5 days before it arrives.

Mistake 4: not downloading your medical records before access ends

You cancel, access ends, and suddenly you realise you need a copy of a prescription or test result. SteadyMD still has your data, but retrieving it after cancellation is slower and more complicated. You might even be charged a records retrieval fee.

Before your final billing period ends (the date shown in your cancellation confirmation), open the SteadyMD app and look for an option to "Download Records," "Export Health Data," or "Request Medical Records." If no download option exists, email SteadyMD support immediately requesting a complete copy of your medical records. Request it in writing so you have proof of your request date. You have a legal right to receive this within 30 days.

Checklist: your step-by-step cancellation plan

Use this checklist to stay on track and ensure you don't miss a critical step.

• Confirm the date your next payment is due (check your subscription settings or latest invoice).
• Identify which platform processed your subscription (website, Apple, or Google Play).
• Log into that platform right now and navigate to your subscription settings.
• Select "Cancel Subscription" and follow all prompts.
• Take a screenshot of your cancellation confirmation showing the date it was processed.
• Check your email for a confirmation message within 24 hours and save it.
• Log back into your account 24 hours later to verify cancellation status has updated.
• Download or screenshot your medical records before your access end date.
• Set a phone reminder for the day your access ends so you remember to download any final messages or data.
• One week after your renewal date would have occurred, check your bank statement to confirm you were not charged.
• If you were charged after cancelling, take a screenshot of the charge and contact your payment provider immediately.

Key takeaways: cancelling SteadyMD with confidence

Cancelling SteadyMD is straightforward when you follow the correct process for your subscription platform. Cancel through the website if you subscribed on the website, through Apple if you subscribed in the App Store, and through Google if you used Google Play. Keep screenshots and confirmation emails, and download your medical records before your access expires.

If you encounter billing issues or SteadyMD refuses to cancel, your consumer rights in India protect you. Document everything and escalate to the District Consumer Disputes Redressal Commission if needed. Stopee has helped thousands of consumers cancel unwanted subscriptions without losing their health data or facing surprise charges. Now that you know exactly what to do, you're empowered to cancel confidently whenever you're ready.