Manage Trajector

How to cancel trajector and understand your rights as an indian consumer

What trajector does and why you might want to cancel

Trajector is a health and medical expense management service that combines technology with expert support to help you optimise care and reduce costs. The platform analyses your medical data to identify savings opportunities and streamline your healthcare journey.

Trajector operates with a registered presence in India (Gurugram), though publicly available details about Indian-specific plans, pricing, and cancellation procedures remain limited. If you have signed up and now want to exit, understanding your cancellation options and consumer rights under Indian law will empower you to act decisively.

Common reasons indian customers cancel

You might choose to cancel Trajector for several legitimate reasons. Perhaps the service doesn't align with your medical needs, you have found a lower-cost alternative, or you simply want to reduce your subscription commitments. Whatever your reason, Stopee recognises that cancelling should be straightforward and transparent-and it should protect your interests.

Before you cancel, pause to confirm whether you are locked into a contract or whether you can exit immediately. This distinction affects your refund eligibility and next steps.

Your consumer rights in india and why they matter

Indian consumer law provides you with robust protections, especially when dealing with health and medical services.

Consumer protection act, 2019 and deficient services

The Consumer Protection Act, 2019 (CPA) is your primary legal shield. It covers unfair trade practices, deficient services, and your right to seek redress for charges you dispute. Under this act, you have the right to:

• Receive accurate information about the service before you buy it
• Reject services that fail to meet advertised standards
• Demand a refund or compensation if Trajector provides inadequate or misleading service
• File a complaint with the District Consumer Commission if the company refuses to respond

If Trajector has charged you without clear consent, continued charging after you requested cancellation, or misrepresented its service, you have grounds to escalate beyond the company's customer support team.

When to invoke consumer law

You do not need to accept silence or delays from Trajector. If the company does not respond to your cancellation request within 7 days, send a formal written notice citing the Consumer Protection Act and request immediate acknowledgement. Stopee recommends keeping copies of all communications-emails, screenshots, confirmation numbers-because these become evidence if you file a formal complaint.

The National Consumer Helpline (1800-11-4000, toll-free) can guide you if Trajector fails to cooperate. This is a government-backed resource, and escalation is free.

Cancellation methods for trajector accounts

Your cancellation path depends on how you signed up and where your payment method is registered.

Direct cancellation via email (US-based and india accounts)

If you created your account directly with Trajector, email is your most reliable cancellation route:

1. Send an email to SupportUS@trajector.com with the following details:
   • Your full name and registered email address
   • Your Trajector account number (found in your welcome email or account dashboard)
   • A clear statement: "I request immediate cancellation of my Trajector account and all associated subscriptions, effective [date]."
   • Your preferred effective cancellation date (today, end of current billing cycle, or a specific date)
2. Use the subject line: "Account Cancellation Request - [Your Name]"
3. Send from the email address registered with your Trajector account
4. Wait for written confirmation within 1 to 2 business days; some customers report delays up to one week
5. If you do not receive confirmation within 3 business days, follow up with a phone call and request a direct cancellation confirmation email

Pro tip: Copy and paste your cancellation request into the email body-do not attach documents. This reduces the chance of Trajector claiming they did not receive your request. Keep the confirmation email in a separate folder for your records.

Cancellation through google play store

If you subscribed via Google Play, you can cancel directly through the app:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage my subscriptions"
4. Find the Trajector subscription and tap it
5. Tap "Cancel subscription"
6. Follow the on-screen prompts to confirm cancellation
7. You will receive an email confirmation within a few minutes

Warning: Cancellation through Google Play takes effect immediately for future billing cycles, but you retain access until the end of your current paid period. Do not assume the app is still active after you tap cancel-check your subscription status 24 hours later to confirm the change has processed.

Cancellation through other payment methods

If you paid via credit card, debit card, net banking, or another method, check your account confirmation email for a subscription management link:

1. Search your email for "Trajector" and look for the original confirmation or welcome email
2. Click any "Manage subscription" or "Account settings" link in that email
3. Log in with your credentials
4. Navigate to "Billing" or "Subscription" section
5. Select the option to cancel or unsubscribe
6. Confirm the cancellation date and submit

If no link exists or the email link is broken, email Trajector's support team and request a direct cancellation link or a manual cancellation by support staff. Stopee emphasises that you should never feel obligated to phone a company just because an online cancellation option is hidden or non-functional-written cancellation is always valid and protects you legally.

What happens after you cancel trajector

Understanding what occurs post-cancellation prevents confusion and protects your access rights.

Service access and billing continuation

Trajector allows you to cancel at any time, and your access typically continues until the end of your current billing cycle. This is called "run-through" or "access through the paid period." Your automatic renewal should stop immediately after cancellation is confirmed, so you will not be charged again.

Pro tip: Check your Trajector dashboard or account settings 48 hours after cancellation to confirm the "Renew" button has disappeared or shows "Cancelled." If it still says "Active" or shows a renewal date, send a follow-up email to support requesting written confirmation of your cancellation status.

Your account data and records

Trajector has not publicly disclosed how long it retains your medical data and account history after cancellation. This is important because medical information is sensitive and privacy-protected under Indian law. When you cancel, send a follow-up email requesting written clarification:

• How long Trajector will store your account data
• Whether you can request deletion of personal information
• Whether the company shares or sells de-identified medical data to third parties

Your right to data privacy is protected under the Digital Personal Data Protection Act, 2023 (DPDPA). If Trajector refuses to clarify its data practices, report this to the Centralised Data Protection Officer email or escalate through the National Consumer Helpline.

Refund eligibility and how to claim one

Refunds for Trajector are not guaranteed, but your rights depend on when and how you cancel.

When you are entitled to a refund

You may claim a refund in the following scenarios:

• Cancellation within 14 days of purchase: Indian e-commerce and digital goods guidelines suggest a 14-day "cooling-off" period for many online services. If you signed up fewer than 14 days ago and have not actively used the service, request a full refund.
• Service failure or misrepresentation: If Trajector did not deliver what it promised, provided deficient service, or misled you in its marketing, you are entitled to a refund under the Consumer Protection Act, 2019.
• Duplicate or unauthorised charges: If you were charged multiple times for a single subscription, or if someone authorised the charge without your consent, demand an immediate refund.
• Pro-rata refund: If you cancel mid-billing cycle and Trajector does not offer run-through access, request a refund for unused days at a pro-rata rate.

How to request a refund from trajector

1. Send a formal refund request email to SupportUS@trajector.com with your account number, the amount charged, the charge date, and your reason for requesting a refund
2. Include the statement: "I am requesting a refund under the Consumer Protection Act, 2019, Section 2(47), for deficient service / unauthorised charge / [your reason]."
3. Request a response within 7 days and a refund within 14 days
4. If Trajector refuses or does not respond, escalate to your payment provider (your bank or digital payment platform) and file a dispute or chargeback

Warning: Do not assume silence means rejection. If Trajector does not respond within 7 days, send a second email marked "Follow-up: Urgent Refund Request" and copy the National Consumer Helpline email (consumer.complaints@gov.in) in the subject line. This signals that you are prepared to escalate formally.

If your payment provider rejects your dispute

If your bank or payment app denies your refund dispute, file a complaint with the District Consumer Commission in your state. Stopee knows this sounds formal, but it is free and the commission takes service failures seriously. You will need copies of all cancellation emails, refund requests, and communication attempts to support your case.

Trajector pricing and plan details

Transparent pricing is a cornerstone of consumer trust, and Trajector's lack of public pricing information makes it difficult to evaluate value.

Current pricing information

No publicly available pricing for Trajector in Indian Rupees (INR) was found for 2024 or 2025. The company does not list plan costs on its website or in standard app store listings for Indian customers. This opacity itself is a red flag and may justify cancellation if you feel you overpaid without understanding the cost structure upfront.

How to get a pricing quote

Before you cancel, confirm you understand what you were charged. If no clear pricing was disclosed, this strengthens your refund case. Contact Trajector using your confirmation email or account dashboard and ask for a detailed breakdown of:

• The plan name and cost per billing cycle
• Any additional fees or taxes
• The exact date your next renewal charge is scheduled

If Trajector cannot provide this information clearly, that failure to disclose is itself a violation of consumer law, and Stopee recommends using this as your reason to request a full refund.

Common cancellation mistakes and how to avoid them

Cancelling a health service feels more stressful than cancelling other subscriptions because your medical data is at stake. This anxiety sometimes leads customers to make avoidable errors-and you deserve better.

Mistake 1: cancelling through the app without written confirmation

If you cancel via the Google Play Store or an in-app option, take a screenshot of the confirmation message immediately. App-based cancellations can be reversed due to technical glitches, and you need proof that you acted. Forward this screenshot to Trajector's email support as a backup confirmation: "I cancelled my account via [method] on [date]. Screenshot attached. Please confirm receipt and cancellation status."

Mistake 2: assuming automatic refunds will happen

Trajector will not automatically refund you unless you ask and your request meets the refund criteria. Silence from the company does not mean the money is on its way. Send your refund request in writing, reference the Consumer Protection Act, and track the 7-day and 14-day deadlines on your calendar.

Mistake 3: paying no attention to the billing cycle date

If you cancel on day 15 of a 30-day billing cycle, you have paid for 15 days you will not use. You are entitled to argue for a pro-rata refund. Before you cancel, log in and check your next billing date, then calculate the unused portion. Include this calculation in your cancellation email.

Mistake 4: not keeping records of the cancellation

Your cancellation email confirmation is your only proof. Save it to a safe folder, forward it to a personal email address, and print a copy if you prefer. If you later dispute a charge and Trajector claims it never received your cancellation request, your email timestamp and the server logs from Trajector will prove otherwise. Stopee always recommends treating cancellation documentation like a receipt-because it is.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself:

Contact trajector and escalation options

Knowing how and where to reach Trajector-and where to escalate if it does not cooperate-is essential to successful cancellation.

Trajector contact information

Trajector's registered office in India is located in Gurugram, though the company does not publicly list a separate Indian customer support email or phone number. Your primary contact channel remains:

• Email: SupportUS@trajector.com
• Support request: Use your Trajector account dashboard to submit a support ticket if an option is available

If Trajector does not respond within 7 days, escalate through consumer protection channels rather than waiting longer.

Escalation if trajector does not cooperate

If Trajector ignores your cancellation request or refuses to process a refund you believe you are entitled to, take these steps in order:

1. File a complaint with the National Consumer Helpline: Call 1800-11-4000 (toll-free, 9:30 AM to 5:30 PM Monday to Friday) or email consumer.complaints@gov.in. Provide your account number, cancellation date, and copies of all emails.
2. File a formal complaint with your District Consumer Commission (in the district where Trajector's Gurugram office is located or in your own district). Stopee recommends this step if Trajector disputes a refund claim; the commission is free and takes digital service failures seriously.
3. File a chargeback dispute with your bank or payment provider if Trajector charged you after you cancelled, or if you are entitled to a refund that the company refused.

Keep copies of every email, screenshot, and confirmation number. These become your evidence in any formal complaint or dispute. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by simply refusing to accept vague answers-and you should too.

Final summary: cancelling trajector with confidence

Cancelling Trajector is straightforward if you follow the structured path: gather your account details, send a clear written cancellation request to SupportUS@trajector.com, wait for confirmation, and verify that the renewal has been removed from your account. Your consumer rights under Indian law are strong-the Consumer Protection Act, 2019 protects you against deficient service, unfair charges, and misrepresentation.

Refunds are not automatic, but they are your right if you cancel within 14 days, discover the service failed to meet advertised standards, or were charged without clear consent. If Trajector refuses to engage, escalate to the National Consumer Helpline or your District Consumer Commission without hesitation.

Document every step, keep your cancellation email, and remember that silence from a company is not acceptance-it is avoidance. Stopee exists to empower you to cancel subscriptions on your terms, free from guilt or manipulation. By understanding your rights and following this guide, you have taken control of your health data, your medical choices, and your wallet. Cancel with clarity, request your refund with confidence, and move forward knowing you have backed by Indian consumer law and a community committed to holding companies accountable.