Manage Upwellness

How to cancel upwellness and claim your refund in india

What upwellness is and why you might cancel

Upwellness is a US-based health and wellness brand that sells natural supplements, skin care products, and digital membership programs to customers across India. Their product range includes liver support capsules, joint care formulas, hydration packets, and skin creams made with ingredients like Manuka honey, milk thistle, and turmeric.

Many Indian customers purchase Upwellness products through import resellers or directly from their website. If you've decided the product doesn't work for you, the subscription model feels expensive, or you've simply changed your mind, you have every right to cancel. The good news: Upwellness offers a 60-day money-back guarantee on digital products and memberships, and you have consumer protections under Indian law to back you up.

At Stopee, we help you navigate cancellations with confidence. Whether you're cancelling a one-time purchase or a recurring subscription, we'll walk you through every step so you avoid common traps and keep your refund safe.

Main upwellness offerings

Upwellness sells three main product categories: physical supplements and creams (paid once, shipped to your address), digital memberships and programs (accessed online after purchase), and subscription plans that renew monthly or yearly.

Subscriptions are the most common reason customers need to cancel. These renew automatically unless you actively stop them, and they often appear buried in account settings or app stores where many people forget about them.

Why cancellation matters

Cancelling Upwellness on time prevents unwanted charges, protects your bank account from surprise debits, and-most importantly-lets you reclaim money if the product didn't deliver. Indian consumer law (Consumer Protection Act, 2019) gives you strong rights here, even for imported goods.

Your consumer rights under indian law

When you buy from Upwellness as an Indian customer, you're protected by the Consumer Protection Act, 2019, regardless of where the company is based. This is your legal safety net.

Right to refund and cancellation

Under the Consumer Protection Act, you have the right to cancel digital products within a reasonable time if they don't meet the description given. Upwellness's own 60-day money-back guarantee on eBooks, memberships, and videos already exceeds this minimum-that's good news for you.

For physical goods (supplements, creams), the product must be unopened and in original condition. Indian consumer law also protects you if goods are damaged in transit or don't match the seller's claims.

Right to know and escalate

You have the right to demand transparency: exact cancellation dates, refund timelines, and proof that charges have stopped. If Upwellness refuses to cancel or blocks your refund unfairly, you can escalate to your state's District Consumer Commission or the National Consumer Disputes Redressal Commission (NCDRC). Stopee recommends keeping screenshots and email records of every cancellation request-they're your proof if you need to escalate later.

How to cancel upwellness based on where you bought it

Your cancellation method depends on your purchase platform. Stopee breaks down each route so you cancel on the first try and avoid paying for another billing cycle.

Cancelling a website subscription or digital membership

1. Log into your Upwellness account at upwellness.com using your email and password.
   • If you can't remember your password, click "Forgot Password" and reset it via email.
2. Once logged in, navigate to "Account" or "My Subscriptions"-this is usually in the top-right menu or under "Settings."
   • Look for a "Manage Subscriptions" or "Billing" link.
3. Find the active Upwellness subscription you want to cancel.
   • The page will show your next billing date. Write this date down-you'll need it for your refund claim if something goes wrong.
4. Click "Cancel Subscription" or "End Plan."
   • Upwellness may ask why you're cancelling. Answer honestly if you want-it helps them improve-but it's not required to complete the cancellation.
5. Confirm your cancellation by clicking the final "Yes, cancel my subscription" button.
   • Warning: Do not close the page until you see a confirmation message on screen.
6. You'll receive a cancellation confirmation email within 24 hours. Save this email in a separate folder.
   • Check the email for your cancellation date and confirmation number. If you don't receive an email, contact Upwellness support immediately with a screenshot of your on-screen confirmation.

Cancelling through apple app store

1. On your iPhone or iPad, open the Settings app.
   • Do not open the App Store-go to device Settings instead.
2. Scroll down and tap "iTunes & App Store" (or "App Store" on newer iOS versions).
   • You may need to scroll down further to find this option.
3. Tap your Apple ID at the top of the screen, then tap "View Apple ID."
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
4. Tap "Subscriptions."
   • This shows all active and cancelled subscriptions linked to your Apple ID.
5. Find the Upwellness subscription and tap it.
   • If you see "Cancel Subscription," your app is still active. If you see "Resubscribe," it's already cancelled.
6. Tap "Cancel Subscription" and confirm your choice.
   • You'll see your cancellation effective date on screen. Screenshot this.
7. Apple will email you a cancellation receipt. Keep this for your records.
   • Pro tip: Apple cancellations take effect at the end of your current billing cycle. You won't lose access until that date.

Cancelling through google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • If you don't have it, it comes pre-installed on most Android devices.
2. Tap your profile icon in the top-right corner.
   • It usually looks like a circle with your initial or profile photo.
3. Tap "Manage subscriptions."
   • This shows all subscriptions purchased through your Google Play account.
4. Find Upwellness in the list and tap it.
   • You'll see your subscription details, renewal date, and payment method.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask for feedback. You can skip this or provide a reason-both are fine.
6. Confirm your cancellation by tapping "Yes, cancel."
   • Your cancellation is effective immediately, but you keep access until the end of your paid period.
7. Google will send you a cancellation confirmation email within minutes.
   • Check your Gmail inbox and spam folder. If no email arrives within 2 hours, log back into Google Play and verify the subscription now shows "Cancelled."

Cancelling by email if online cancellation fails

1. Open your email client (Gmail, Outlook, etc.) and draft a new email to Upwellness support.
   • Use the support email listed on upwellness.com. You'll find it in the "Contact Us" section.
2. Write a clear subject line: "Cancel my Upwellness subscription-[your email address]."
   • Be specific. Vague subject lines get lost in support queues.
3. Include your full name, account email, order ID (if you know it), and the exact date your subscription started.
   • The more information you provide, the faster they'll process your request.
4. Write: "Please cancel my Upwellness subscription effective immediately. I do not wish to receive further charges."
   • Keep your tone professional and direct. Avoid emotional language or complaints in the cancellation request itself-save those for a follow-up if needed.
5. Send the email and take a screenshot showing the date and time sent.
   • Warning: Upwellness should respond within 3-5 business days. If you don't hear back, send a follow-up email referencing your first message.
6. When Upwellness replies, they'll send you a cancellation confirmation. Save this email permanently.
   • It proves you cancelled and protects you if an unwanted charge appears later.

What happens after you cancel with upwellness

Cancellation is complete, but the process doesn't end there. Understanding what comes next helps you stay alert for issues and claim your refund if needed.

Access and billing after cancellation

When you cancel Upwellness, your access ends at the end of your current billing cycle, not immediately. This means if you pay monthly and cancel on the 15th, you keep access until the end of that month. After that date, you cannot log in or download content.

No new charges should appear after your cancellation date passes. Check your bank or credit card statements 5-7 days after your billing cycle ends. If an unwanted charge appears, contact Stopee for escalation advice-you may need to dispute it through your bank.

Account data and history

Your Upwellness account, purchase history, and downloaded files stay on your account unless you request deletion. You can log in and re-download digital products (eBooks, videos) for as long as you keep your account active, even after cancellation.

If you want Upwellness to delete your personal data, send a data deletion request to their support team. They must respond within 30 days under India's consumer law and data protection principles. Keep a copy of this request and their response.

Will you get a refund from upwellness?

Refunds depend on what you bought and when. Stopee breaks down the exact rules so you know whether you qualify.

Upwellness's 60-day money-back guarantee

Upwellness offers a voluntary 60-day money-back guarantee on digital products (eBooks, memberships, videos, and online programs) and subscriptions. This means if you're unhappy, you can request a full refund up to 60 days after purchase, no questions asked.

To claim this refund, email Upwellness support with your order ID and request a refund under their money-back guarantee. Include a brief reason (optional, but helpful). They'll process your refund within 5-10 business days, and the money returns to your original payment method.

Refunds for physical supplements and creams

Physical products (capsules, powders, skin creams) are only refundable if unopened and in original packaging. Once you've opened the bottle or jar, Upwellness typically will not refund it.

If the product arrived damaged or defective, contact Upwellness immediately with photos. They should offer a replacement or refund regardless of the opened/unopened rule.

Shipping and import charges

If you're in India and bought from an international reseller or directly from Upwellness, you likely paid import duties, customs charges, or shipping fees. These are usually non-refundable because they're paid to Indian customs or the carrier, not to Upwellness directly.

However, if the product is defective or completely fails to arrive, some resellers or payment platforms (like credit card companies) may cover import costs as part of a chargeback dispute. Stopee recommends keeping import receipts and invoices-they're evidence if you need to escalate.

Upwellness plans and pricing in india

These are current one-time product prices for Upwellness items available via resellers in India, excluding shipping and customs. Subscription pricing varies; check your account for exact renewal amounts.

Common mistakes people make when cancelling upwellness

Many customers think they've cancelled when they haven't, or miss a refund deadline because they didn't act fast enough. We've seen these traps catch countless people-let's make sure it doesn't happen to you.

Forgetting to cancel across all platforms

If you bought Upwellness through both the website and the Apple App Store, you must cancel on both. Cancelling just the website subscription doesn't stop the app-store charge. Check every platform where you have an active subscription, write them all down, and cancel each one before the next billing date.

Missing the 60-day refund window

The money-back guarantee only covers 60 days from purchase. If you wait 65 days to request a refund, Upwellness can legally deny it. Mark your purchase date in your phone calendar and set a reminder for day 55. This gives you 5 days to request a refund before you lose the right.

Opening physical products and then expecting a refund

Once you open a supplement bottle or cream jar, Upwellness won't refund it unless it's defective. If you're unsure whether to keep a product, contact support before opening it and ask about their return process. You can request a refund, and if denied, you still have the option to open it guilt-free.

Not saving confirmation emails

Your cancellation and refund confirmations are your legal proof. Without them, you can't prove you cancelled if a charge appears later or if Upwellness denies you ever asked. The moment you see a confirmation email, forward it to yourself in a special folder or take a screenshot. Don't delete it for at least 6 months.

Assuming cancellation means instant refund

Cancellation stops future charges, but a refund is separate. You must request a refund explicitly, especially for digital products. Don't assume Upwellness will automatically refund you just because you cancelled. Email them and ask for a refund under their 60-day guarantee if you're within the window.

Your cancellation checklist for upwellness

Work through this list before, during, and after cancellation to protect yourself and keep your refund safe.

1. Check your email for the original Upwellness purchase confirmation. Note the purchase date and order ID.
2. Log into your Upwellness account and check for all active subscriptions. Don't forget to check app stores (Apple and Google Play) separately.
3. Write down the next billing date for each subscription. This is your deadline to cancel before the next charge.
4. Cancel the subscription using the method that matches your purchase platform (website, app store, or email).
5. Wait for a confirmation email. If it doesn't arrive within 24 hours, send a follow-up email or contact support via chat.
6. Screenshot or save the confirmation email. Create a folder on your computer called "Cancellations" and store it there.
7. Wait 3-5 days after your billing cycle ends, then check your bank or credit card statement. Look for any unexpected Upwellness charges.
8. If you want a refund (and you're within 60 days of purchase), email Upwellness support explicitly requesting a refund under their money-back guarantee.
9. Save the refund confirmation email. Your refund should process within 5-10 business days.
10. Check your bank account to confirm the refund appeared. If it doesn't arrive within 10 days, contact your bank or credit card issuer.

Escalation and legal rights if upwellness refuses to cancel or refund

In rare cases, Upwellness may refuse to cancel or deny a refund you clearly qualify for. Here's how to push back using consumer law.

First escalation: escalate within upwellness

Reply to their refusal email with a calm, documented message. State exactly why you qualify: "I purchased on [date], within the 60-day window. The product is unopened/digital content. Your terms guarantee a refund under these conditions. Please process my refund by [date 5 days from now]."

Wait 5 business days. If they refuse again or don't respond, move to the next step.

File a complaint with your bank or payment app

Contact your credit card issuer, debit card bank, or payment app (Google Pay, Apple Pay, etc.) and dispute the charge. You have the right to do this under RBI rules and card network policies. Provide your cancellation and refund request emails as evidence. Your bank can force Upwellness to refund you or reverse the charge.

Escalate to the district consumer commission (if the amount is over ₹1 lakh)

If you've been denied a refund and the amount is over ₹1 lakh, file a formal complaint with your state's District Consumer Commission. They'll investigate and can order Upwellness to refund you plus compensation for harassment. Stopee recommends consulting a consumer rights advocate if you reach this stage-they can help you file for free or at low cost.

Contact the national consumer disputes redressal commission (NCDRC)

For disputes over ₹1 lakh, you can appeal to the NCDRC in New Delhi. This is India's highest consumer court. Their decisions are legally binding and can force Upwellness to refund you and pay damages.

Why stopee helps you take back control

Cancelling Upwellness involves multiple platforms, unclear refund deadlines, and the risk of hidden charges. You deserve clarity and simplicity. Stopee has helped thousands of consumers cancel subscriptions, claim refunds, and protect their bank accounts from unwanted recurring charges.

Our step-by-step guides, legal checklists, and escalation advice remove the guesswork. Whether you're cancelling a digital membership or fighting for a refund on unopened supplements, Stopee walks you through every option. We show you your consumer rights, flag common traps, and give you the exact language to use when dealing with Upwellness support.

Take action today. Cancel Upwellness, claim your refund if you qualify, and reclaim peace of mind. Visit Stopee at stopee.com for more guides on cancelling other subscriptions and protecting your finances.

How to reach upwellness for support

If you need to contact Upwellness directly-whether to cancel, request a refund, or follow up on a missing charge-use these channels.

Official contact methods

Email: Use the support email listed on upwellness.com under "Contact Us." This is the most reliable method because you get a response in writing that you can save as proof.

For Indian customers, note that Upwellness is US-based, so expect responses within 24-48 hours during US business hours (this may be evening or next morning India time).

If you purchased through an Indian reseller or import platform, contact that seller first-they may process cancellations and refunds faster than going directly to Upwellness.

Address for legal correspondence in india

For formal legal notice or escalation, the registered Indian entity is:

Upwell Healthcare Private Limited
Registered address: [To be confirmed with Upwellness directly or through public records search]

Always verify the current address by checking the Upwellness website or sending an email asking for the legal contact address. This ensures your formal complaint reaches the right department.